{"id":34713,"date":"2022-02-27T18:28:08","date_gmt":"2022-02-27T16:28:08","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/numeroteur-intuitif-un-outil-qui-vous-aide-a-etre-en-contact-avec-vos-clients\/"},"modified":"2026-06-17T11:28:11","modified_gmt":"2026-06-17T09:28:11","slug":"numeroteur-intuitif-un-outil-qui-vous-aide-a-etre-en-contact-avec-vos-clients","status":"publish","type":"page","link":"https:\/\/www.cloudtalk.io\/fr\/numeroteur-intuitif-un-outil-qui-vous-aide-a-etre-en-contact-avec-vos-clients\/","title":{"rendered":"Qu&rsquo;est-ce qu&rsquo;un composeur pr\u00e9dictif ? Fonctionnement, avantages et mise en place"},"content":{"rendered":"\n<div class=\"wp-block-group feature-top-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group flagship\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading\">Augmentez le succ\u00e8s de vos appels de 400 % avec un composeur pr\u00e9dictif<\/h1>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Augmentez l&rsquo;efficacit\u00e9 de votre centre d&rsquo;appels gr\u00e2ce au logiciel de num\u00e9rotation pr\u00e9dictive. Il r\u00e9duit les temps d&rsquo;inactivit\u00e9, am\u00e9liore le temps de conversation et connecte les agents uniquement lorsqu&rsquo;une r\u00e9ponse en direct est d\u00e9tect\u00e9e, ce qui permet \u00e0 votre \u00e9quipe de parler et non d&rsquo;attendre. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/reserver-une-demo\/\" style=\"border-radius:3px;background-color:#ff8a65\">Contacter les ventes<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\" style=\"border-radius:3px;background-color:#ff8a65\">Essai gratuit<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"880\" height=\"692\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenCustomer-Details.png\" alt=\"\" class=\"wp-image-274176\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenCustomer-Details.png 880w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenCustomer-Details-300x236.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenCustomer-Details-768x604.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenCustomer-Details-544x428.png 544w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenCustomer-Details-424x333.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenCustomer-Details-144x113.png 144w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenCustomer-Details-88x69.png 88w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group feature-benefits-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Pr\u00e9voir. Connecter. Convertir. R\u00e9p\u00e9tez.   <\/h2>\n\n\n\n<p class=\"has-text-align-center subheading wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-circle-star.svg\" alt=\"\" class=\"wp-image-181474\" style=\"width:257px;height:28px\" \/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">5\u00d7 plus de prospects<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Atteignez plus de prospects gr\u00e2ce \u00e0 un num\u00e9roteur pr\u00e9dictif pour centre d&rsquo;appels qui \u00e9limine la num\u00e9rotation manuelle. Il connecte les agents \u00e0 des prospects plus rapidement, ce qui leur permet de faire plus d&rsquo;appels et de composer moins de num\u00e9ros. <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-circle-arrow.svg\" alt=\"\" class=\"wp-image-181486\" style=\"width:257px;height:28px\" \/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">30% d&rsquo;augmentation des ventes<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Avec un syst\u00e8me de num\u00e9rotation pr\u00e9dictive, les \u00e9quipes de vente enregistrent des taux de connexion plus \u00e9lev\u00e9s et concluent des affaires plus rapidement. Restez concentr\u00e9 sur les conversations et transformez les appels en conversions. <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-circle-emoji.svg\" alt=\"\" class=\"wp-image-181498\" style=\"width:257px;height:28px\" \/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Temps d&rsquo;inactivit\u00e9 nul<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Un num\u00e9roteur pr\u00e9dictif bas\u00e9 sur le cloud utilise des algorithmes intelligents pour pr\u00e9voir la disponibilit\u00e9 des agents et les mettre instantan\u00e9ment en contact avec les clients, \u00e9liminant ainsi le temps d&rsquo;attente.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-card-carousel-section wp-block-cloudtalk-card-carousel-section--testimonial\"><div class=\"wp-block-cloudtalk-card-carousel-section__container\"><div class=\"wp-block-cloudtalk-card-carousel-section__header\"><div class=\"wp-block-cloudtalk-card-carousel-section__header-content\"><h2 class=\"wp-block-cloudtalk-card-carousel-section__title\">Nous avons aid\u00e9 des milliers d&rsquo;entreprises internationales \u00e0<\/h2><p class=\"wp-block-cloudtalk-card-carousel-section__description\">\u00c9tudes de cas de clients qui construisent plus rapidement.<\/p><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__header-buttons\"><a href=\"https:\/\/www.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\" class=\"btn btn-ghost\">Essayez gratuitement<\/a><a href=\"https:\/\/www.cloudtalk.io\/fr\/reserver-une-demo\/\" class=\"btn btn-primary\">Contacter les ventes<\/a><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__cards-preview\"><div class=\"wp-block-cloudtalk-card-carousel-section__slider\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides-inner\"><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #017737;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2026\/01\/pipedrive-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Un moteur de vente mondial aliment\u00e9 par des conversations connect\u00e9es<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00ab\u00a0Les transcriptions et les analyses AI de CloudTalk facilitent le suivi des ratios de conversation, de la profondeur de la d\u00e9couverte et des performances r\u00e9gionales, le tout sans n\u00e9cessiter de formation formelle pour commencer.\u00a0\u00bb<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Marta Santos<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Chef d&#039;\u00e9quipe SDR, Pipedrive<\/div><\/div><a href=\"https:\/\/www.cloudtalk.io\/customer-stories\/pipedrive\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Lire l&#039;\u00e9tude de cas <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #292e36;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/02\/revolut-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">R\u00e9volutionner l&rsquo;efficacit\u00e9 de Revolut et \u00e9conomiser plus de 40 heures<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00ab\u00a0Gr\u00e2ce \u00e0 la fiabilit\u00e9 de CloudTalk, nous avons pu am\u00e9liorer les performances des \u00e9quipes de vente et conclure plus d&rsquo;affaires que nous n&rsquo;aurions jamais pu l&rsquo;imaginer.\u00a0\u00bb<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Jamie Devlin<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Chef des op\u00e9rations<\/div><\/div><a href=\"https:\/\/www.cloudtalk.io\/customer-stories\/revolut\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Lire l&#039;\u00e9tude de cas <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #235af6;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Nokia-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Augmentation de la productivit\u00e9 de 200 agents d&rsquo;assistance \u00e0 la client\u00e8le<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00ab\u00a0Gr\u00e2ce \u00e0 l&rsquo;outil d&rsquo;analyse de CloudTalk, j&rsquo;ai d\u00e9sormais une vue d&rsquo;ensemble de toutes les \u00e9tapes du processus. Nous pouvons trouver des \u00e9carts et acqu\u00e9rir une bien meilleure compr\u00e9hension de nos \u00e9quipes.\u00a0\u00bb<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Nelly Donnelly<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Gestionnaire de la prestation de services<\/div><\/div><a href=\"https:\/\/www.cloudtalk.io\/customer-stories\/nokia\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Lire l&#039;\u00e9tude de cas <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #e3b14b;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/02\/glovo-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">L&rsquo;\u00e9quipe d&rsquo;assistance \u00e0 la client\u00e8le de Glovo est \u00e0 l&rsquo;origine du succ\u00e8s de l&rsquo;entreprise<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00ab\u00a0CloudTalk a am\u00e9lior\u00e9 les co\u00fbts et l&rsquo;efficacit\u00e9 de notre \u00e9quipe. La fonction de script nous permet de diriger les appels de mani\u00e8re beaucoup plus syst\u00e9matique.\u00a0\u00bb<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Yohann Bensadoun<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Croissance de l&#039;offre mondiale<\/div><\/div><a href=\"https:\/\/www.cloudtalk.io\/customer-stories\/glovo\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Lire l&#039;\u00e9tude de cas <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__arrows\"><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 18L9 12L15 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 18L15 12L9 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><\/div><\/div>\n<div class=\"wp-block-group benefits-section-simple-icons-01 benefits4cards dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption wp-block-paragraph\">Avantages de la num\u00e9rotation pr\u00e9dictive<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Dialoguer plus intelligemment et se d\u00e9velopper plus rapidement<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-phoneCall01 type-modern size-lg color-brand\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Susciter des contacts \u00e0 haut volume<\/h4>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Une num\u00e9rotation pr\u00e9dictive filtre automatiquement les appels sans r\u00e9ponse, les tonalit\u00e9s d&rsquo;occupation et les messages vocaux, et ne connecte les agents que lorsque quelqu&rsquo;un d\u00e9croche. C&rsquo;est ainsi que la num\u00e9rotation pr\u00e9dictive maintient le flux des conversations et l&rsquo;\u00e9lan. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-bookOpen01 type-modern size-lg color-brand\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Menez des campagnes perspicaces<\/h4>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Avec une solution moderne de num\u00e9rotation pr\u00e9dictive, vous obtenez des donn\u00e9es en temps r\u00e9el sur les taux de connexion, les abandons et le temps de conversation. Utilisez ces informations pour affiner votre approche et am\u00e9liorer les r\u00e9sultats de chaque campagne de vente. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-lineChartUp02 type-modern size-lg color-brand\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Augmenter le retour sur investissement et respecter le budget<\/h4>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Vous \u00eates pr\u00e9occup\u00e9 par le co\u00fbt d&rsquo;un num\u00e9roteur pr\u00e9dictif ? La num\u00e9rotation automatis\u00e9e signifie moins d&rsquo;appels gaspill\u00e9s, une meilleure utilisation de l&rsquo;\u00e9quipe et plus de conversions, ce qui fait que chaque centime compte. C&rsquo;est un investissement puissant dans l&rsquo;efficacit\u00e9 commerciale \u00e0 long terme.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageSmileCircle type-modern size-lg color-brand\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Passer \u00e0 l&rsquo;\u00e9chelle sup\u00e9rieure sans ralentir<\/h4>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Avec un syst\u00e8me de num\u00e9rotation pr\u00e9dictive, votre \u00e9quipe peut atteindre plus de prospects sans augmenter sa taille. En supprimant les appels manuels et en augmentant les connexions en direct, un syst\u00e8me de num\u00e9rotation pr\u00e9dictive pour les \u00e9quipes de centres d&rsquo;appels vous permet d&rsquo;augmenter les r\u00e9sultats, et non les effectifs. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-deep-blue-sky-color has-text-color has-link-color has-small-font-size wp-elements-f31515a87f570e293157f33cabe61e33 wp-block-paragraph\"><strong>Num\u00e9rotation intelligente<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Explorer une mani\u00e8re intelligente de d\u00e9velopper la sensibilisation<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Optimisez vos campagnes d&rsquo;appels sortants gr\u00e2ce \u00e0 l&rsquo;automatisation et touchez plus de prospects avec moins d&rsquo;efforts.<br \/><\/p>\n\n\n\n<div class=\"wp-block-columns image-text-panel is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Qu&rsquo;est-ce qu&rsquo;un composeur pr\u00e9dictif ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les Num\u00e9ros dans les num\u00e9roteurs sont des syst\u00e8mes de <a href=\"https:\/\/www.cloudtalk.io\/fr\/blog\/les-composeurs-sortants-types-avantages-et-comment-les-utiliser\/\">num\u00e9rotation<\/a> <a href=\"https:\/\/www.cloudtalk.io\/fr\/blog\/automatisation-des-centres-dappels-definition-avantages-types-plus\/\">automatis\u00e9s<\/a> qui utilisent des algorithmes pour anticiper le moment o\u00f9 un agent sera libre et commencer \u00e0 composer le num\u00e9ro suivant avant la fin de l&rsquo;appel en cours.<br \/><br \/>De cette fa\u00e7on, lorsque l&rsquo;agent raccroche, un autre appel est pr\u00eat \u00e0 partir, ce qui \u00e9limine le temps pass\u00e9 \u00e0 composer manuellement le num\u00e9ro entre les appels.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/blog\/qu-est-ce-qu-un-composeur-predictif\/\" style=\"border-radius:3px\">LIRE LA SUITE<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-secondary-color\"><a class=\"wp-block-button__link has-small-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/blog\/2024-guide-pour-choisir-le-meilleur-logiciel-de-numerotation-automatique\/\">Comment \u00e7a marche<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center background is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"702\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenGroup-Reporting.png\" alt=\"\" class=\"wp-image-274100\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenGroup-Reporting.png 872w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenGroup-Reporting-300x242.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenGroup-Reporting-768x618.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenGroup-Reporting-532x428.png 532w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenGroup-Reporting-424x341.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenGroup-Reporting-140x113.png 140w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenGroup-Reporting-88x71.png 88w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns image-text-panel is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center background is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"700\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting.png\" alt=\"\" class=\"wp-image-274119\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting.png 872w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-300x241.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-768x617.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-533x428.png 533w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-424x340.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-141x113.png 141w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-88x71.png 88w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Comment fonctionne un composeur pr\u00e9dictif ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">L&rsquo;algorithme de num\u00e9rotation pr\u00e9dictive permet au num\u00e9roteur de passer plusieurs <a href=\"https:\/\/www.cloudtalk.io\/fr\/blog\/quest-ce-que-lappel-sortant\/\">appels sortants<\/a> simultan\u00e9ment, de d\u00e9tecter les r\u00e9ponses en direct et de les acheminer instantan\u00e9ment vers les agents disponibles.  <br \/><br \/>Le syst\u00e8me organise et ajuste le rythme des appels en tenant compte de plusieurs facteurs cl\u00e9s tels que la dur\u00e9e moyenne des appels, la disponibilit\u00e9 des agents et le nombre de tentatives n\u00e9cessaires pour entrer en contact avec quelqu&rsquo;un.<br \/><br \/>Les services de num\u00e9rotation pr\u00e9dictive sont \u00e9galement dot\u00e9s de la <a href=\"https:\/\/www.cloudtalk.io\/blog\/what-is-answering-machine-detection\/\">d\u00e9tection de r\u00e9pondeur automatique (AMD<\/a>), une technologie qui permet d&rsquo;identifier automatiquement si un appel est pris par une personne en chair et en os ou par un r\u00e9pondeur automatique. Cela permet au syst\u00e8me de filtrer les appels improductifs, tels que les signaux d&rsquo;occupation, les appels sans r\u00e9ponse ou les messages vocaux. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\" style=\"border-radius:3px\">ESSAYER CLOUDTALK GRATUITEMENT<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns image-text-panel is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Quelle est la diff\u00e9rence entre un composeur pr\u00e9dictif et un composeur automatique ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Un composeur automatique est un syst\u00e8me d&rsquo;appels sortants qui compose automatiquement des num\u00e9ros \u00e0 partir d&rsquo;une liste de contacts et connecte les appels pris \u00e0 des agents disponibles. En bref, il \u00e9limine la n\u00e9cessit\u00e9 d&rsquo;une num\u00e9rotation manuelle. <br \/><br \/>Un composeur pr\u00e9dictif est un type avanc\u00e9 de composeur automatique. Il est souvent consid\u00e9r\u00e9 comme le num\u00e9roteur le plus intelligent, car il pr\u00e9dit le nombre d&rsquo;appels \u00e0 effectuer en fonction de la disponibilit\u00e9 des agents, ce qui permet de garantir que les appels en direct sont connect\u00e9s sans d\u00e9lai. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/predictive-dialer-vs-auto-dialer\/\" style=\"border-radius:3px\">Explorer les diff\u00e9rences<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center background is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"810\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenUser-Management-1024x810.png\" alt=\"\" class=\"wp-image-274138\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenUser-Management-1024x810.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenUser-Management-300x237.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenUser-Management-768x608.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenUser-Management-938x742.png 938w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenUser-Management-541x428.png 541w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenUser-Management-424x336.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenUser-Management-143x113.png 143w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenUser-Management-88x70.png 88w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenUser-Management.png 1308w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns image-text-panel is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center background is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/02\/VersionOffices01_08-1024x670.png\" alt=\"\" class=\"wp-image-292243\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/02\/VersionOffices01_08-1024x670.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/02\/VersionOffices01_08-300x196.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/02\/VersionOffices01_08-768x503.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/02\/VersionOffices01_08-1134x742.png 1134w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/02\/VersionOffices01_08-654x428.png 654w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/02\/VersionOffices01_08-424x277.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/02\/VersionOffices01_08-173x113.png 173w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/02\/VersionOffices01_08-88x58.png 88w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/02\/VersionOffices01_08.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Combien co\u00fbte un composeur pr\u00e9dictif ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le co\u00fbt moyen d&rsquo;un composeur pr\u00e9dictif est d&rsquo;environ 130 $ par utilisateur\/mois, allant de 20 $ \u00e0 300 $ par utilisateur\/mois. Le prix varie consid\u00e9rablement en fonction de plusieurs facteurs, notamment le type de dialer (sur site versus dans le cloud), les fonctionnalit\u00e9s incluses et le mod\u00e8le de tarification du fournisseur. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/reserver-une-demo\/\" style=\"border-radius:3px\">Contacter les ventes<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-secondary-color\"><a class=\"wp-block-button__link has-small-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\">Essai gratuit<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group ct-points-video has-neutral-grey-50-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-video-text-block is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Comment configurer un num\u00e9roteur pr\u00e9dictif ?<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Fixez des objectifs clairs pour votre campagne :<\/strong> Il peut s&rsquo;agir de fixer des rendez-vous, de g\u00e9n\u00e9rer des prospects ou de mener des enqu\u00eates.<\/li>\n\n\n\n<li><strong>Choisissez le bon logiciel de num\u00e9rotation :<\/strong> Tenez compte de facteurs tels que l&rsquo;\u00e9volutivit\u00e9, les capacit\u00e9s d&rsquo;int\u00e9gration et la facilit\u00e9 d&rsquo;utilisation et de configuration.<\/li>\n\n\n\n<li><strong>Pr\u00e9parez votre liste de contacts<\/strong>: Nettoyez-la pour supprimer les informations obsol\u00e8tes ou incorrectes et segmentez-la en fonction de vos objectifs.<\/li>\n\n\n\n<li><strong>Configurez la campagne de num\u00e9rotation :<\/strong> Importez votre liste de contacts, personnalisez les param\u00e8tres de la campagne et attribuez des scripts aux agents.<\/li>\n\n\n\n<li><strong>Lancez et surveillez :<\/strong> Suivez les indicateurs cl\u00e9s tels que les taux de connexion et ajustez les param\u00e8tres en fonction des donn\u00e9es de performance afin d&rsquo;am\u00e9liorer la situation.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/reserver-une-demo\/\" style=\"border-radius:3px\">Contacter les ventes<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"790\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenPower-Dialer-3-1024x790.png\" alt=\"\" class=\"wp-image-274157\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenPower-Dialer-3-1024x790.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenPower-Dialer-3-300x232.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenPower-Dialer-3-768x593.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenPower-Dialer-3-1536x1186.png 1536w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenPower-Dialer-3-1399x1080.png 1399w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenPower-Dialer-3-961x742.png 961w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenPower-Dialer-3-555x428.png 555w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenPower-Dialer-3-424x327.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenPower-Dialer-3-146x113.png 146w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenPower-Dialer-3-88x68.png 88w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenPower-Dialer-3.png 1788w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-fluid ct-portfolio\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"voice-features\">Autres caract\u00e9ristiques susceptibles de vous int\u00e9resser<\/h2>\n\n\n\n<div id=\"voice-features\" class=\"wp-block-group ct-portfolio-gallery\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-portfolio-item flagship\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\" href=\"https:\/\/www.cloudtalk.io\/power-dialer\/\">\n<div class=\"wp-block-cover is-light item-cover\" style=\"min-height:120px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"312\" height=\"120\" class=\"wp-block-cover__image-background wp-image-180724\" alt=\"\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/listed-feature-background.svg\" data-object-fit=\"cover\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-power-dialer.svg\" alt=\"\" class=\"wp-image-182846\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light item-cover-hover\" style=\"min-height:120px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"312\" height=\"120\" class=\"wp-block-cover__image-background wp-image-184850\" alt=\"\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/10\/features-background-calling.svg\" data-object-fit=\"cover\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-power-dialer-hover.svg\" alt=\"\" class=\"wp-image-182834\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color has-medium-font-size\" id=\"click-to-call\">Num\u00e9roteur de puissance<\/h4>\n\n\n\n<p class=\"has-grey-color has-text-color has-small-font-size wp-block-paragraph\">Touchez trois fois plus de clients en supprimant les t\u00e2ches r\u00e9p\u00e9titives et en attribuant des campagnes d&rsquo;appels automatis\u00e9es aux agents.<\/p>\n<\/a><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-small btn-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/?page_id=296734\">En savoir plus \u2192 LIRE LA SUITE \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ct-portfolio-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\" href=\"https:\/\/www.cloudtalk.io\/smart-dialer\/\">\n<div class=\"wp-block-cover is-light item-cover\" style=\"min-height:120px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"312\" height=\"120\" class=\"wp-block-cover__image-background wp-image-180724\" alt=\"\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/listed-feature-background.svg\" data-object-fit=\"cover\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-smart-dialer.svg\" alt=\"\" class=\"wp-image-182894\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light item-cover-hover\" style=\"min-height:120px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"312\" height=\"120\" class=\"wp-block-cover__image-background wp-image-184850\" alt=\"\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/10\/features-background-calling.svg\" data-object-fit=\"cover\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-smart-dialer-hover.svg\" alt=\"\" class=\"wp-image-182882\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color has-medium-font-size\" id=\"click-to-call\">Num\u00e9roteur intelligent<\/h4>\n\n\n\n<p class=\"has-grey-color has-text-color has-small-font-size wp-block-paragraph\">Cr\u00e9ez des files d&rsquo;attente personnalis\u00e9es en un seul clic avec des num\u00e9ros provenant de n&rsquo;importe quel site web ou CRM, et r\u00e9duisez les temps d&rsquo;appel jusqu&rsquo;\u00e0 50 %.<\/p>\n<\/a><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-small btn-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/numeroteur-intelligent\/\">En savoir plus \u2192 LIRE LA SUITE \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ct-portfolio-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\" href=\"https:\/\/www.cloudtalk.io\/click-to-call\/\">\n<div class=\"wp-block-cover is-light item-cover\" style=\"min-height:120px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"312\" height=\"120\" class=\"wp-block-cover__image-background wp-image-180724\" alt=\"\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/listed-feature-background.svg\" data-object-fit=\"cover\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-click-to-call.svg\" alt=\"\" class=\"wp-image-183518\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light item-cover-hover\" style=\"min-height:120px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"312\" height=\"120\" class=\"wp-block-cover__image-background wp-image-184850\" alt=\"\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/10\/features-background-calling.svg\" data-object-fit=\"cover\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-click-to-call-hover.svg\" alt=\"\" class=\"wp-image-183506\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color has-medium-font-size\" id=\"click-to-call\">Click-to-call<\/h4>\n\n\n\n<p class=\"has-grey-color has-text-color has-small-font-size wp-block-paragraph\">Convertissez automatiquement les num\u00e9ros de t\u00e9l\u00e9phone du web en un format cliquable et appelez-les instantan\u00e9ment.<\/p>\n<\/a><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-small btn-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/cliquer-pour-appeler\/\">En savoir plus \u2192 LIRE LA SUITE \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ct-portfolio-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-hyperlink-group\"><a class=\"wp-block-hyperlink\" href=\"https:\/\/www.cloudtalk.io\/interactive-voice-response-ivr\/\">\n<div class=\"wp-block-cover is-light item-cover\" style=\"min-height:120px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"312\" height=\"120\" class=\"wp-block-cover__image-background wp-image-180724\" alt=\"\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/listed-feature-background.svg\" data-object-fit=\"cover\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-interactive-voice-response.svg\" alt=\"\" class=\"wp-image-183614\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light item-cover-hover\" style=\"min-height:120px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"312\" height=\"120\" class=\"wp-block-cover__image-background wp-image-184874\" alt=\"\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/10\/features-background-automation.svg\" data-object-fit=\"cover\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-interactive-voice-response-hover.svg\" alt=\"\" class=\"wp-image-183602\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color has-medium-font-size\" id=\"call-flow-designer\">IVR<\/h4>\n\n\n\n<p class=\"has-grey-color has-text-color has-small-font-size wp-block-paragraph\">Rationalisez le parcours de vos appelants avec un menu IVR \u00e0 plusieurs niveaux et conduisez-les efficacement l\u00e0 o\u00f9 ils doivent se rendre.<\/p>\n<\/a><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-small btn-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/quest-que-livr-serveur-vocal-interactif\/\">En savoir plus \u2192 LIRE LA SUITE \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover feature-cta\"><img loading=\"lazy\" decoding=\"async\" width=\"1768\" height=\"444\" class=\"wp-block-cover__image-background wp-image-180291\" alt=\"\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">Pour commencer ?<\/h2>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color wp-block-paragraph\">Planifiez une d\u00e9monstration avec l&rsquo;un de nos sp\u00e9cialistes et b\u00e9n\u00e9ficiez d&rsquo;un contr\u00f4le in\u00e9gal\u00e9 sur l&rsquo;exp\u00e9rience de vos clients.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/reserver-une-demo\/\">R\u00e9servez une d\u00e9mo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-faq wp-block-cloudtalk-faq--white wp-block-cloudtalk-faq-v2\" data-display-mode=\"section\"><div class=\"faq-block\"><div class=\"faq-block__header\"><h2 class=\"faq-block__title\">Questions fr\u00e9quemment pos\u00e9es<\/h2><\/div><div class=\"faq-block__items\"><div class=\"faq-item\"><div class=\"faq-item__header\"><button class=\"faq-item__question\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-item-9\"><h3 class=\"faq-item__question-text\">Why get a cloud-hosted predictive dialer software?<\/h3><span class=\"faq-item__icon\" aria-hidden=\"true\"><\/span><\/button><\/div><div class=\"faq-item__content\" id=\"faq-item-9\"><div class=\"faq-item__answer\">\n<p class=\"wp-block-paragraph\">It\u2019s scalable, easy to set up, and supports <a href=\"https:\/\/www.cloudtalk.io\/remote-office-phone-system\/\">remote teams<\/a>. A cloud-based predictive dialer boosts productivity without heavy infrastructure.<\/p>\n<\/div><\/div><\/div><div class=\"faq-item\"><div class=\"faq-item__header\"><button class=\"faq-item__question\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-item-10\"><h3 class=\"faq-item__question-text\">What is the difference between a predictive dialer and an auto dialer?<\/h3><span class=\"faq-item__icon\" aria-hidden=\"true\"><\/span><\/button><\/div><div class=\"faq-item__content\" id=\"faq-item-10\"><div class=\"faq-item__answer\">\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.cloudtalk.io\/predictive-dialer-vs-auto-dialer\/\">A predictive dialer and a simple auto dialer differ<\/a> in their dialing modes. A predictive dialer uses algorithms to time calls based on agent availability. An auto dialer just dials numbers in sequence without optimization.<\/p>\n<\/div><\/div><\/div><div class=\"faq-item\"><div class=\"faq-item__header\"><button class=\"faq-item__question\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-item-11\"><h3 class=\"faq-item__question-text\">What is the difference between a predictive and a progressive dialer?<\/h3><span class=\"faq-item__icon\" aria-hidden=\"true\"><\/span><\/button><\/div><div class=\"faq-item__content\" id=\"faq-item-11\"><div class=\"faq-item__answer\">\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.cloudtalk.io\/progressive-dialer-vs-predictive-dialer\/\">Predictive and progressive dialers<\/a> have different functions and purposes. Predictive dialers dial ahead of agent availability; progressive dialers wait until an agent is free before placing the next call.<\/p>\n<\/div><\/div><\/div><div class=\"faq-item\"><div class=\"faq-item__header\"><button class=\"faq-item__question\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-item-12\"><h3 class=\"faq-item__question-text\">Are predictive dialers legal?<\/h3><span class=\"faq-item__icon\" aria-hidden=\"true\"><\/span><\/button><\/div><div class=\"faq-item__content\" id=\"faq-item-12\"><div class=\"faq-item__answer\">\n<p class=\"wp-block-paragraph\">Yes, predictive dialers are legal when used in <a href=\"https:\/\/www.cloudtalk.io\/security\/\">compliance with regulations<\/a> like TCPA, GDPR, or local DNC rules. Consent is key.<\/p>\n<\/div><\/div><\/div><div class=\"faq-item\"><div class=\"faq-item__header\"><button class=\"faq-item__question\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-item-13\"><h3 class=\"faq-item__question-text\">What are the challenges and regulations associated with predictive dialers?<\/h3><span class=\"faq-item__icon\" aria-hidden=\"true\"><\/span><\/button><\/div><div class=\"faq-item__content\" id=\"faq-item-13\"><div class=\"faq-item__answer\">\n<p class=\"wp-block-paragraph\">Dropped calls, agent availability misalignment, and <a href=\"https:\/\/www.cloudtalk.io\/blog\/autodialer-laws\/\">strict compliance laws like TCPA<\/a> are common challenges with predictive dialer services.<\/p>\n<\/div><\/div><\/div><div class=\"faq-item\"><div class=\"faq-item__header\"><button class=\"faq-item__question\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-item-14\"><h3 class=\"faq-item__question-text\">What are alternatives to predictive dialers?<\/h3><span class=\"faq-item__icon\" aria-hidden=\"true\"><\/span><\/button><\/div><div class=\"faq-item__content\" id=\"faq-item-14\"><div class=\"faq-item__answer\">\n<p class=\"wp-block-paragraph\">Alternatives include <a href=\"https:\/\/www.cloudtalk.io\/power-dialer\/\">power dialers<\/a>, <a href=\"https:\/\/www.cloudtalk.io\/parallel-dialer\/\">parallel dialers<\/a>, progressive dialers, and manual calling tools\u2014each offering more control but lower speed.<\/p>\n<\/div><\/div><\/div><div class=\"faq-item\"><div class=\"faq-item__header\"><button class=\"faq-item__question\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-item-15\"><h3 class=\"faq-item__question-text\">How can we improve agent efficiency with predictive dialers?<\/h3><span class=\"faq-item__icon\" aria-hidden=\"true\"><\/span><\/button><\/div><div class=\"faq-item__content\" id=\"faq-item-15\"><div class=\"faq-item__answer\">\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.cloudtalk.io\/blog\/what-is-a-predictive-dialer\/\">Predictive dialing software<\/a> reduces idle time, connects agents to more live calls, and increases conversion rates through automation.<\/p>\n<\/div><\/div><\/div><div class=\"faq-item\"><div class=\"faq-item__header\"><button class=\"faq-item__question\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-item-16\"><h3 class=\"faq-item__question-text\">How can I reduce the call center expense with predictive dialing?<\/h3><span class=\"faq-item__icon\" aria-hidden=\"true\"><\/span><\/button><\/div><div class=\"faq-item__content\" id=\"faq-item-16\"><div class=\"faq-item__answer\">\n<p class=\"wp-block-paragraph\">By <a href=\"https:\/\/www.cloudtalk.io\/blog\/automated-outbound-calling\/\">automating outreach<\/a> and minimizing wasted dials, a predictive dialer solution boosts efficiency and reduces the need for additional agents.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"faq-block__cta\"><div class=\"faq-block__cta-image\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/08\/Avatar-group-4.png\" alt=\"\" \/><\/div><div class=\"faq-block__cta-content\"><h3 class=\"faq-block__cta-title\">Vous avez encore des questions ?<\/h3><p class=\"faq-block__cta-description\">Vous ne trouvez pas la r\u00e9ponse \u00e0 votre question ? N&rsquo;h\u00e9sitez pas \u00e0 contacter notre \u00e9quipe sympathique via le chat.<\/p><div class=\"faq-block__cta-button\"><a href=\"https:\/\/www.cloudtalk.io\/fr\/reserver-une-demo\/\" class=\"btn btn-primary\">Nous contacter<\/a><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Augmentez le succ\u00e8s de vos appels de 400 % avec un composeur pr\u00e9dictif Augmentez l&rsquo;efficacit\u00e9 de votre centre d&rsquo;appels gr\u00e2ce au logiciel de num\u00e9rotation pr\u00e9dictive. Il r\u00e9duit les temps d&rsquo;inactivit\u00e9, am\u00e9liore le temps de conversation et connecte les agents uniquement lorsqu&rsquo;une r\u00e9ponse en direct est d\u00e9tect\u00e9e, ce qui permet \u00e0 votre \u00e9quipe de parler et [&hellip;]<\/p>\n","protected":false},"author":142,"featured_media":34717,"parent":72366,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-feature_page.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"ct-solution":[],"ct-industry":[],"ct-use-case":[],"ct-ai-voice-agent-type":[],"ct-feature-category":[],"ct-tool-category":[],"class_list":["post-34713","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/34713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/users\/142"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/comments?post=34713"}],"version-history":[{"count":0,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/34713\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/72366"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media\/34717"}],"wp:attachment":[{"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media?parent=34713"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-post-type?post=34713"},{"taxonomy":"ct-solution","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-solution?post=34713"},{"taxonomy":"ct-industry","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-industry?post=34713"},{"taxonomy":"ct-use-case","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-use-case?post=34713"},{"taxonomy":"ct-ai-voice-agent-type","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-ai-voice-agent-type?post=34713"},{"taxonomy":"ct-feature-category","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-feature-category?post=34713"},{"taxonomy":"ct-tool-category","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-tool-category?post=34713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}