{"id":229226,"date":"2024-07-19T13:54:33","date_gmt":"2024-07-19T11:54:33","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/quest-ce-quun-systeme-telephonique-virtuel-et-comment-fonctionne-t-il\/"},"modified":"2026-07-10T14:30:29","modified_gmt":"2026-07-10T12:30:29","slug":"quest-ce-quun-systeme-telephonique-virtuel-et-comment-fonctionne-t-il","status":"publish","type":"post","link":"https:\/\/www.cloudtalk.io\/fr\/blog\/quest-ce-quun-systeme-telephonique-virtuel-et-comment-fonctionne-t-il\/","title":{"rendered":"Qu&rsquo;est-ce qu&rsquo;un syst\u00e8me t\u00e9l\u00e9phonique virtuel et comment fonctionne-t-il ?"},"content":{"rendered":"\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Qu&rsquo;est-ce qu&rsquo;un syst\u00e8me t\u00e9l\u00e9phonique virtuel ? Votre guide ultime<\/h1>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-1024x576.png\" alt=\"what-is-a-virtual-phone-system\" class=\"wp-image-214973\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-1024x576.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-300x169.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-768x432.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-1536x864.png 1536w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-2048x1152.png 2048w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-1920x1080.png 1920w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-1320x742.png 1320w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-760x428.png 760w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-424x239.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-200x113.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Si vous utilisez encore un syst\u00e8me t\u00e9l\u00e9phonique sur site, vous risquez de perdre des clients. L&rsquo;ann\u00e9e derni\u00e8re, <a href=\"https:\/\/www.project.co\/communication-statistics\/\" target=\"_blank\" rel=\"noopener\">66 %<\/a> des clients ont d\u00e9clar\u00e9 avoir quitt\u00e9 une entreprise en raison d&rsquo;une mauvaise communication et 12 % des entreprises ont perdu des employ\u00e9s.<\/p>\n\n<p class=\"wp-block-paragraph\">Les anciens syst\u00e8mes t\u00e9l\u00e9phoniques fixes ont g\u00e9n\u00e9ralement moins de fonctionnalit\u00e9s et sont souvent plus difficiles \u00e0 entretenir que les solutions plus modernes. Voil\u00e0 la recette d&rsquo;une mauvaise communication.<\/p>\n\n<p class=\"wp-block-paragraph\">Les syst\u00e8mes t\u00e9l\u00e9phoniques virtuels sont la voie \u00e0 suivre, et nous allons vous expliquer pourquoi.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Principaux enseignements :<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Un syst\u00e8me t\u00e9l\u00e9phonique virtuel est une solution de communication num\u00e9rique, bas\u00e9e sur le cloud, qui utilise la technologie VoIP pour les appels bas\u00e9s sur l&rsquo;internet.<\/li>\n\n\n\n<li>Avec un syst\u00e8me t\u00e9l\u00e9phonique virtuel, vous pouvez r\u00e9duire les co\u00fbts, \u00e9voluer de mani\u00e8re exponentielle et acc\u00e9der \u00e0 des int\u00e9grations puissantes, des analyses et des fonctionnalit\u00e9s bas\u00e9es sur l&rsquo;IA.<\/li>\n\n\n\n<li>Some key virtual phone system features include IVR (Interactive Voice Response), CFD (Call Flow Designers), intelligent call management, and <a href=\"https:\/\/www.cloudtalk.io\/call-transcription\/\">call transcription<\/a>s.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Qu&rsquo;est-ce qu&rsquo;un syst\u00e8me t\u00e9l\u00e9phonique virtuel ?<\/h2>\n\n<p class=\"wp-block-paragraph\">Un <a href=\"https:\/\/www.cloudtalk.io\/fr\/systeme-de-telephonie-virtuelle\/\">syst\u00e8me t\u00e9l\u00e9phonique virtuel<\/a> est une solution de communication professionnelle num\u00e9rique qui vous permet de passer et de recevoir des appels via l&rsquo;internet.  <\/p>\n\n<p class=\"wp-block-paragraph\">H\u00e9berg\u00e9s dans le nuage, les syst\u00e8mes t\u00e9l\u00e9phoniques virtuels vous permettent \u00e9galement d&rsquo;obtenir des num\u00e9ros de t\u00e9l\u00e9phone virtuels, c&rsquo;est-\u00e0-dire des num\u00e9ros qui ne sont pas rattach\u00e9s \u00e0 un lieu sp\u00e9cifique. Vous pouvez donc passer des appels sur votre ordinateur de bureau, votre ordinateur portable et votre appareil mobile en utilisant le m\u00eame num\u00e9ro, o\u00f9 que vous soyez dans le monde.<\/p>\n\n<p class=\"wp-block-paragraph\">Whether you\u2019re managing a growing outbound sales floor or a distributed customer support team, a virtual business phone system centralizes your entire communications stack into one reliable platform.<\/p>\n\n<h2 class=\"wp-block-heading\">Comment fonctionne un syst\u00e8me t\u00e9l\u00e9phonique virtuel ?<\/h2>\n\n<p class=\"wp-block-paragraph\">Le protocole de voix sur internet (VoIP) est la principale technologie qui sous-tend les syst\u00e8mes t\u00e9l\u00e9phoniques virtuels.  <\/p>\n\n<p class=\"wp-block-paragraph\">Lorsque vous lancez un appel, la VoIP utilise des technologies de commutation par paquets pour num\u00e9riser votre voix et convertir votre message en minuscules paquets de donn\u00e9es num\u00e9riques. Ces paquets sont envoy\u00e9s sur l&rsquo;internet au destinataire, o\u00f9 ils sont reconstitu\u00e9s dans leur format d&rsquo;origine.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"746\" height=\"213\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VoIP-Diagram.webp\" alt=\"\" class=\"wp-image-214989\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VoIP-Diagram.webp 746w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VoIP-Diagram-300x86.webp 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VoIP-Diagram-424x121.webp 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VoIP-Diagram-200x57.webp 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VoIP-Diagram-88x25.webp 88w\" sizes=\"auto, (max-width: 746px) 100vw, 746px\" \/><figcaption class=\"wp-element-caption\"><em>Source :<\/em> <em>https:\/\/www.plumvoice.com\/<\/em><\/figcaption><\/figure>\n\n<p class=\"wp-block-paragraph\">Quelle est la comparaison avec un <a href=\"https:\/\/www.cloudtalk.io\/fr\/autocommutateur-telephonique-prive-pbx\/\">PBX<\/a> traditionnel sur site ?  <\/p>\n\n<p class=\"wp-block-paragraph\">Avec un syst\u00e8me sur site, les appels sont transmis par des fils de cuivre physiques qui sont connect\u00e9s au r\u00e9seau t\u00e9l\u00e9phonique public commut\u00e9 (RTPC). Lorsque vous passez un appel, votre voix est convertie en signaux analogiques et transmise \u00e0 l&rsquo;aide d&rsquo;une technologie de commutation de circuits.<\/p>\n\n<p class=\"wp-block-paragraph\">Voici une comparaison c\u00f4te \u00e0 c\u00f4te des syst\u00e8mes t\u00e9l\u00e9phoniques traditionnels PBX versus virtuels pour vous aider \u00e0 voir la diff\u00e9rence :<\/p>\n<div class=\"tv2 wp-block-cloudtalk-table-v2\" data-pin-column=\"0\" data-sticky-first-col=\"0\" data-center-cells=\"0\"><div class=\"table-block\"><div class=\"table-block__table-container\"><table class=\"wp-block-cloudtalk-table-v2 tv2__table\"><tbody><tr class=\"wp-block-cloudtalk-table-v2-row tv2__row tv2__row--header\"><th class=\"tv2__cell tv2__cell--header\" scope=\"col\"><span class=\"tv2__cell-inner\"><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/th><th class=\"tv2__cell tv2__cell--header\" scope=\"col\"><span class=\"tv2__cell-inner\"><span class=\"tv2__cell-text\"><strong><strong>On-Premise PBX Phone System<\/strong><\/strong><\/span><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/th><th class=\"tv2__cell tv2__cell--header\" scope=\"col\"><span class=\"tv2__cell-inner\"><span class=\"tv2__cell-text\"><strong><strong>Virtual Phone System<\/strong><\/strong><\/span><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/th><\/tr>\n\n<tr class=\"wp-block-cloudtalk-table-v2-row tv2__row\"><td class=\"tv2__cell\"><span class=\"tv2__cell-inner\"><span class=\"tv2__cell-text\"><strong><strong>Telephone lines<\/strong><\/strong><\/span><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/td><td class=\"tv2__cell\"><span class=\"tv2__cell-inner\"><span class=\"tv2__cell-text\">Physical copper wires.<\/span><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/td><td class=\"tv2__cell\"><span class=\"tv2__cell-inner\"><span class=\"tv2__cell-text\">Virtual lines.<\/span><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/td><\/tr>\n\n<tr class=\"wp-block-cloudtalk-table-v2-row tv2__row\"><td class=\"tv2__cell\"><span class=\"tv2__cell-inner\"><span class=\"tv2__cell-text\"><strong><strong>Primary technologies<\/strong><\/strong><\/span><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/td><td class=\"tv2__cell\"><span class=\"tv2__cell-inner\"><span class=\"tv2__cell-text\">Circuit-switching and analog.<\/span><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/td><td class=\"tv2__cell\"><span class=\"tv2__cell-inner\"><span class=\"tv2__cell-text\">VoIP and packet-switching.<\/span><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/td><\/tr>\n\n<tr class=\"wp-block-cloudtalk-table-v2-row tv2__row\"><td class=\"tv2__cell\"><span class=\"tv2__cell-inner\"><span class=\"tv2__cell-text\"><strong><strong>Hosting location<\/strong><\/strong><\/span><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/td><td class=\"tv2__cell\"><span class=\"tv2__cell-inner\"><span class=\"tv2__cell-text\">On your company\u2019s physical premises.<\/span><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/td><td class=\"tv2__cell\"><span class=\"tv2__cell-inner\"><span class=\"tv2__cell-text\">In the cloud, usually by a third-party provider.<\/span><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/td><\/tr>\n\n<tr class=\"wp-block-cloudtalk-table-v2-row tv2__row\"><td class=\"tv2__cell\"><span class=\"tv2__cell-inner\"><span class=\"tv2__cell-text\"><strong><strong><strong><strong>Devices<\/strong><\/strong><\/strong><\/strong><\/span><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/td><td class=\"tv2__cell\"><span class=\"tv2__cell-inner\"><span class=\"tv2__cell-text\">Desk phones.<\/span><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/td><td class=\"tv2__cell\"><span class=\"tv2__cell-inner\"><span class=\"tv2__cell-text\">PCs, laptops, mobile devices, tablets, and desk phones.<\/span><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/td><\/tr>\n\n<tr class=\"wp-block-cloudtalk-table-v2-row tv2__row\"><td class=\"tv2__cell\"><span class=\"tv2__cell-inner\"><span class=\"tv2__cell-text\"><strong><strong><strong>Hardware<\/strong><\/strong><\/strong><\/span><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/td><td class=\"tv2__cell\"><span class=\"tv2__cell-inner\"><span class=\"tv2__cell-text\">Requires lots of hardware (servers, telephony cards, IP phones, etc.).<\/span><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/td><td class=\"tv2__cell\"><span class=\"tv2__cell-inner\"><span class=\"tv2__cell-text\">No hardware requirements other than VoIP-enabled devices.<\/span><span class=\"tv2__pin\" aria-hidden=\"true\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.19195 1.20513C8.06409 1.07725 7.9453 0.958438 7.83919 0.869985C7.72817 0.777437 7.57918 0.672381 7.3842 0.632854C7.12593 0.580497 6.85743 0.632206 6.63707 0.776738C6.47071 0.885853 6.3714 1.03873 6.30269 1.16589C6.23702 1.28742 6.17085 1.44186 6.09963 1.60807L5.55732 2.87346C5.54515 2.90187 5.53918 2.91572 5.53463 2.92572L5.53431 2.9264L5.5338 2.92694C5.52621 2.93488 5.51557 2.94556 5.49371 2.96742L4.71327 3.74786C4.67912 3.78201 4.66225 3.79878 4.64959 3.81059L4.64869 3.81143L4.64749 3.81172C4.63064 3.8157 4.60732 3.82043 4.55997 3.8299L2.70654 4.20059C2.4867 4.24454 2.289 4.28407 2.13382 4.33017C1.97852 4.3763 1.77791 4.45217 1.62619 4.62316C1.43213 4.84187 1.34351 5.13456 1.38366 5.42419C1.41505 5.65061 1.53988 5.82502 1.64351 5.94955C1.74706 6.07399 1.88962 6.21653 2.04816 6.37505L3.48131 7.8082L1.00643 10.2831C0.81117 10.4783 0.81117 10.7949 1.00643 10.9902C1.20169 11.1854 1.51828 11.1854 1.71354 10.9902L4.18842 8.51531L5.62161 9.9485C5.78013 10.107 5.92267 10.2496 6.04711 10.3532C6.17164 10.4568 6.34605 10.5816 6.57248 10.613C6.8621 10.6532 7.15479 10.5645 7.3735 10.3705C7.54449 10.2188 7.62036 10.0181 7.6665 9.86284C7.7126 9.70766 7.75212 9.50997 7.79607 9.29012L8.16676 7.43669C8.17623 7.38934 8.18096 7.36603 8.18495 7.34917L8.18523 7.34797L8.18607 7.34707C8.19788 7.33441 8.21466 7.31754 8.2488 7.28339L9.02925 6.50295C9.0511 6.4811 9.06178 6.47045 9.06973 6.46286L9.07027 6.46235L9.07095 6.46204C9.08095 6.45748 9.09479 6.45151 9.1232 6.43934L10.3886 5.89703C10.5548 5.82582 10.7092 5.75964 10.8308 5.69397C10.9579 5.62526 11.1108 5.52595 11.2199 5.35959C11.3645 5.13924 11.4162 4.87074 11.3638 4.61246C11.3243 4.41748 11.2192 4.2685 11.1267 4.15747C11.0382 4.05136 10.9194 3.93257 10.7915 3.80471L8.19195 1.20513Z\" fill=\"currentColor\"\/><\/svg><\/span><\/span><\/td><\/tr><\/tbody><\/table><\/div><\/div><\/div>\n<p class=\"wp-block-paragraph\">Because a cloud-based virtual phone system relies on scalable software rather than copper wires, you can deploy it across global offices instantly without waiting for IT to install physical hardware.<\/p>\n\n<h3 class=\"wp-block-heading\">What Are the Limitations of a Virtual Phone System?<\/h3>\n\n<p class=\"wp-block-paragraph\">The primary limitation of a virtual phone system is its strict reliance on a stable internet connection; if your office network goes down, your desk phones go down. Additionally, low-tier VoIP providers often struggle with jitter, latency, and dropped calls during high-volume periods. To avoid this, growing teams must choose a provider with a proven 99.99% uptime SLA and multi-carrier redundancy.<\/p>\n\n<h2 class=\"wp-block-heading\">5 Avantages du logiciel de syst\u00e8me t\u00e9l\u00e9phonique virtuel<\/h2>\n\n<p class=\"wp-block-paragraph\">Par rapport aux syst\u00e8mes traditionnels comme le PBX, les syst\u00e8mes t\u00e9l\u00e9phoniques virtuels sont plus rentables, plus \u00e9volutifs et plus faciles \u00e0 int\u00e9grer \u00e0 d&rsquo;autres outils d&rsquo;entreprise. De plus, ils sont dot\u00e9s de bien plus de caract\u00e9ristiques et de fonctionnalit\u00e9s, y compris d&rsquo;outils avanc\u00e9s aliment\u00e9s par l&rsquo;intelligence artificielle.  <\/p>\n\n<p class=\"wp-block-paragraph\">Examinons quelques-uns des principaux avantages d&rsquo;un syst\u00e8me t\u00e9l\u00e9phonique virtuel :<\/p>\n\n<h3 class=\"wp-block-heading\">#1 Cut the Costs and Time to Set Up Your Phone System<\/h3>\n\n<p class=\"wp-block-paragraph\">L&rsquo;installation et la maintenance des syst\u00e8mes t\u00e9l\u00e9phoniques terrestres sur site peuvent co\u00fbter des milliers d&rsquo;euros.  <\/p>\n\n<p class=\"wp-block-paragraph\">En revanche, si vous optez pour un syst\u00e8me t\u00e9l\u00e9phonique virtuel, vous n&rsquo;aurez pas besoin d&rsquo;acheter du mat\u00e9riel co\u00fbteux comme des serveurs PBX ou des t\u00e9l\u00e9phones IP. Vous n&rsquo;aurez pas non plus \u00e0 consacrer votre budget \u00e0 la location de lignes, aux frais d&rsquo;installation ou aux co\u00fbts de mise \u00e0 niveau et de maintenance.  <\/p>\n\n<p class=\"wp-block-paragraph\">En fait, tout ce dont vous avez besoin pour commencer \u00e0 utiliser un syst\u00e8me t\u00e9l\u00e9phonique virtuel, c&rsquo;est d&rsquo;un abonnement t\u00e9l\u00e9phonique professionnel, d&rsquo;une connexion internet et d&rsquo;appareils compatibles avec la VoIP (PC, ordinateurs portables, t\u00e9l\u00e9phones mobiles).  <\/p>\n\n<p class=\"wp-block-paragraph\">Additionally, virtual phone systems typically offer cheaper international calling rates and come with premium built-in features. So, it\u2019s considerably more cost-effective in the short <em>and<\/em> long term.Unlike legacy PBX, you can set up a virtual phone system in a matter of minutes\u2014simply choose your international numbers, assign your agents, and start dialing.<\/p>\n\n<p class=\"wp-block-paragraph\">A virtual phone system typically costs between $25 to $70 per user per month, depending on the AI capabilities, dialer tools, and CRM integrations included. Because it completely eliminates the need for expensive on-premises PBX hardware and IT maintenance, most businesses see an immediate ROI through reduced telecom bills and increased agent talk time.<\/p>\n\n<h3 class=\"wp-block-heading\">#2 Faites \u00e9voluer la solution en fonction de la croissance de votre entreprise<\/h3>\n\n<p class=\"wp-block-paragraph\">La possibilit\u00e9 d&rsquo;ajouter rapidement de nouveaux utilisateurs, de nouvelles fonctions et de nouveaux sites lorsque vous en avez besoin rend les syst\u00e8mes t\u00e9l\u00e9phoniques virtuels intrins\u00e8quement \u00e9volutifs.  <\/p>\n\n<p class=\"wp-block-paragraph\">Vous devez ajouter de nouveaux utilisateurs pour r\u00e9pondre aux demandes saisonni\u00e8res ? Int\u00e9ress\u00e9 par une fonctionnalit\u00e9 premium ? Vous souhaitez ouvrir des centres d&rsquo;appel dans un pays \u00e9tranger ? Avec un syst\u00e8me t\u00e9l\u00e9phonique virtuel, vous pouvez augmenter vos effectifs au fur et \u00e0 mesure de vos besoins. Vous ne payez donc que ce que vous utilisez.  <\/p>\n\n<p class=\"wp-block-paragraph\">De plus, avec la bonne solution, vous pouvez faire tout cela \u00e0 partir d&rsquo;une interface intuitive avec un minimum (voire aucun) de temps d&rsquo;arr\u00eat.<\/p>\n\n<p class=\"wp-block-paragraph\">Il n&rsquo;en va pas de m\u00eame pour les solutions sur site. L&rsquo;augmentation d&rsquo;\u00e9chelle en pr\u00e9vision d&rsquo;une hausse de la demande n\u00e9cessite une bonne dose d&rsquo;approximation et une somme d&rsquo;argent consid\u00e9rable. Si vous manquez le coche, votre budget peut s&rsquo;en ressentir.  <\/p>\n\n<p class=\"wp-block-paragraph\">L&rsquo;augmentation de l&rsquo;\u00e9chelle en r\u00e9action \u00e0 la demande est tout aussi risqu\u00e9e en raison des longs temps d&rsquo;arr\u00eat et de la perte de productivit\u00e9.<\/p>\n\n<h3 class=\"wp-block-heading\">#3 Int\u00e9gration facile avec d&rsquo;autres services<\/h3>\n\n<p class=\"wp-block-paragraph\">Si vous souhaitez int\u00e9grer une solution traditionnelle sur site \u00e0 d&rsquo;autres syst\u00e8mes et services, vous devez vous attendre \u00e0 des semaines de configuration laborieuse. Toutes les int\u00e9grations sont possibles.  <\/p>\n\n<p class=\"wp-block-paragraph\">Non seulement vous pouvez mettre en place un syst\u00e8me t\u00e9l\u00e9phonique virtuel en quelques heures, mais vous pouvez aussi l&rsquo;int\u00e9grer facilement \u00e0 toute une s\u00e9rie de services professionnels. Des CRM aux logiciels de gestion de projet, les syst\u00e8mes de t\u00e9l\u00e9phonie virtuelle offrent des int\u00e9grations natives qui automatisent les flux de travail et stimulent la productivit\u00e9.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>L&rsquo;int\u00e9gration Pipedrive CRM de CloudTalk<\/strong> est un parfait exemple d&rsquo;int\u00e9grations puissantes en action.<\/p>\n\n<p class=\"wp-block-paragraph\">La soci\u00e9t\u00e9 de g\u00e9n\u00e9ration de leads <a href=\"https:\/\/www.cloudtalk.io\/leadspicker-customer-story\/\">Leadspicker a int\u00e9gr\u00e9 CloudTalk \u00e0 Pipedrive<\/a> pour <strong>rationaliser<\/strong> avec succ\u00e8s <strong>son processus de vente<\/strong>. Gr\u00e2ce \u00e0 la centralisation de leur CRM et de leurs donn\u00e9es t\u00e9l\u00e9phoniques, ils ont pu acc\u00e9der plus rapidement aux donn\u00e9es critiques de leurs clients sans avoir \u00e0 changer d&rsquo;application.  <\/p>\n\n<p class=\"wp-block-paragraph\">Ils ont ainsi pu passer plus d&rsquo;appels et <strong>donner la priorit\u00e9 \u00e0 un service personnalis\u00e9<\/strong>. Ils ont m\u00eame <strong>r\u00e9duit la dur\u00e9e moyenne des transactions<\/strong> \u00e0 quelques jours seulement, au lieu de la moyenne de 1 \u00e0 2 mois qu&rsquo;ils avaient auparavant.<\/p>\n\n<h3 class=\"wp-block-heading\">#4 Acc\u00e9dez \u00e0 des informations analytiques en temps r\u00e9el<\/h3>\n\n<p class=\"wp-block-paragraph\">Les syst\u00e8mes t\u00e9l\u00e9phoniques virtuels vous permettent d&rsquo;<a href=\"https:\/\/www.cloudtalk.io\/fr\/logiciel-de-centre-dappels-avec-statistiques\/\">analyser les appels<\/a> en temps r\u00e9el et d&rsquo;\u00e9tablir des rapports d\u00e9taill\u00e9s. Vous pouvez ainsi suivre les performances, rep\u00e9rer les inefficacit\u00e9s et prendre des d\u00e9cisions fond\u00e9es sur des donn\u00e9es, en temps voulu.<\/p>\n\n<p class=\"wp-block-paragraph\">Vous pouvez facilement suivre des \u00e9l\u00e9ments tels que<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Vitesse de r\u00e9ponse moyenne  <\/li>\n\n\n\n<li>Temps moyen de traitement<\/li>\n\n\n\n<li>Volume total d&rsquo;appels<\/li>\n\n\n\n<li>Taux d&rsquo;abandon des appels<\/li>\n\n\n\n<li>Temps moyen dans la file d&rsquo;attente<\/li>\n\n\n\n<li>Taux de r\u00e9ussite des r\u00e9ponses<\/li>\n\n\n\n<li>Cl\u00f4ture du premier appel<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Vous pouvez \u00e9galement consulter les analyses des agents et des repr\u00e9sentants en temps r\u00e9el. Il est ainsi facile de rep\u00e9rer et de soutenir rapidement les agents en difficult\u00e9 et de r\u00e9compenser les plus performants.<\/p>\n\n<h3 class=\"wp-block-heading\">#5 Promouvoir la collaboration dans les \u00e9quipes \u00e0 distance<\/h3>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.pewresearch.org\/short-reads\/2023\/03\/30\/about-a-third-of-us-workers-who-can-work-from-home-do-so-all-the-time\/\" target=\"_blank\" rel=\"noopener\">76 %<\/a> de la main-d&rsquo;\u0153uvre am\u00e9ricaine travaille \u00e0 distance, que ce soit tout le temps, la plupart du temps ou une partie du temps. Et c&rsquo;est en grande partie gr\u00e2ce aux syst\u00e8mes t\u00e9l\u00e9phoniques virtuels qu&rsquo;ils peuvent le faire de mani\u00e8re productive.<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"912\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/HybridWorker.webp\" alt=\"\" class=\"wp-image-215042\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/HybridWorker.webp 620w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/HybridWorker-204x300.webp 204w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/HybridWorker-504x742.webp 504w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/HybridWorker-291x428.webp 291w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/HybridWorker-288x424.webp 288w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/HybridWorker-77x113.webp 77w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/HybridWorker-60x88.webp 60w\" sizes=\"auto, (max-width: 620px) 100vw, 620px\" \/><figcaption class=\"wp-element-caption\"><em>Source : https:\/\/www.pewresearch.org\/<\/em><\/figcaption><\/figure>\n<\/div>\n<p class=\"wp-block-paragraph\">Les syst\u00e8mes t\u00e9l\u00e9phoniques bas\u00e9s sur le cloud permettent aux <a href=\"https:\/\/www.cloudtalk.io\/fr\/blog\/la-communication-au-sein-dune-equipe-virtuelle-defis-conseils-et-plus-encore-pour-2024\/\">\u00e9quipes virtuelles de communiquer<\/a> depuis n&rsquo;importe quel endroit, sur n&rsquo;importe quel appareil &#8211; tout ce dont les employ\u00e9s ont besoin, c&rsquo;est d&rsquo;une connexion Internet.<\/p>\n\n<p class=\"wp-block-paragraph\">Remote workers can forward incoming calls to their preferred device (or have all devices ring simultaneously), instant message colleagues from any location, and join audio and three-way calls from anywhere. You can easily use a virtual phone system on your personal cell phone by downloading a dedicated iOS or Android app, like CloudTalk Go. This allows your remote sales and support reps to make and receive calls using their official business caller ID. You maintain full operational visibility and keep personal numbers entirely private.<\/p>\n\n<h2 class=\"wp-block-heading\">Principales caract\u00e9ristiques d&rsquo;un syst\u00e8me t\u00e9l\u00e9phonique virtuel<\/h2>\n\n<p class=\"wp-block-paragraph\">Si ces avantages vous ont convaincu de passer \u00e0 un syst\u00e8me t\u00e9l\u00e9phonique virtuel, vous vous demandez probablement quelles sont les fonctionnalit\u00e9s dont vous avez besoin :<\/p>\n\n<h3 class=\"wp-block-heading\">1. R\u00e9ponse vocale interactive (RVI)<\/h3>\n\n<p class=\"wp-block-paragraph\">IVR uses voice recognition and touch-tone technology to interact with incoming callers. It essentially cuts out the middle-man, routing callers to the right department, agent, or information without the hassle of waiting in a queue to speak to a human receptionist.<\/p>\n\n<p class=\"wp-block-paragraph\">IVR systems cut labor costs, reduce transfers, and speed up issue resolution. With CloudTalk\u2019s IVR feature, you can reduce average call durations by as much as <a href=\"https:\/\/www.cloudtalk.io\/interactive-voice-response-ivr\/\">40%<\/a>.<\/p>\n\n<h3 class=\"wp-block-heading\">2. Call Flow Designer<\/h3>\n\n<p class=\"wp-block-paragraph\">A <a href=\"https:\/\/www.cloudtalk.io\/call-flow-designer\/\">Call Flow Designer<\/a> lets you create a unique inbound calling journey that guides callers down the fastest path to issue resolution. With the right software, flows are entirely customizable, so you can route calls according to your own rules\u2014based on VIP status, customer needs, agent skills, and more.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Cela signifie que vous pouvez optimiser en permanence votre centre d&rsquo;appels pour am\u00e9liorer l&rsquo;efficacit\u00e9 interne et offrir de meilleures exp\u00e9riences aux clients.<\/p>\n\n<h3 class=\"wp-block-heading\">3. Num\u00e9ros de t\u00e9l\u00e9phone virtuels<\/h3>\n\n<p class=\"wp-block-paragraph\">Les num\u00e9ros de t\u00e9l\u00e9phone virtuels ne sont pas li\u00e9s \u00e0 un lieu fixe. Cela signifie que les agents peuvent passer et recevoir des appels de n&rsquo;importe o\u00f9 dans le monde, et que leur num\u00e9ro de t\u00e9l\u00e9phone reste le m\u00eame quel que soit l&rsquo;appareil qu&rsquo;ils utilisent.<\/p>\n\n<p class=\"wp-block-paragraph\">Les meilleurs fournisseurs de syst\u00e8mes t\u00e9l\u00e9phoniques virtuels vous proposent \u00e9galement des <a href=\"https:\/\/www.cloudtalk.io\/fr\/numeros-de-telephone-internationaux-pour-votre-centre-dappels\/\">num\u00e9ros de t\u00e9l\u00e9phone<\/a> gratuits et <a href=\"https:\/\/www.cloudtalk.io\/fr\/numeros-de-telephone-internationaux-pour-votre-centre-dappels\/\">internationaux<\/a>. Les num\u00e9ros gratuits permettent aux clients de vous appeler gratuitement ou \u00e0 moindre co\u00fbt, tandis que les num\u00e9ros internationaux vous permettent d&rsquo;\u00e9tablir une relation de confiance avec vos clients au-del\u00e0 des fronti\u00e8res.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"698\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/feature-international-numbers-atf.png.webp\" alt=\"\" class=\"wp-image-215055\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/feature-international-numbers-atf.png.webp 872w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/feature-international-numbers-atf.png-300x240.webp 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/feature-international-numbers-atf.png-768x615.webp 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/feature-international-numbers-atf.png-535x428.webp 535w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/feature-international-numbers-atf.png-424x339.webp 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/feature-international-numbers-atf.png-141x113.webp 141w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/feature-international-numbers-atf.png-88x70.webp 88w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">Opt for a provider that lets you access international numbers in all of the countries you serve. CloudTalk offers over 160 <a href=\"https:\/\/www.cloudtalk.io\/international-numbers\/\" data-type=\"link\" data-id=\"https:\/\/www.cloudtalk.io\/international-numbers\/\">international numbers<\/a>, which is the widest range on the market.<\/p>\n\n<h3 class=\"wp-block-heading\">4. Num\u00e9roteurs automatiques<\/h3>\n\n<p class=\"wp-block-paragraph\">La num\u00e9rotation manuelle est une perte de productivit\u00e9. Les composeurs automatiques, comme les Power Dialers et les Smart Dialers, appellent les num\u00e9ros de t\u00e9l\u00e9phone des prospects pour vous, ce qui permet aux agents d&rsquo;augmenter leur capacit\u00e9 d&rsquo;appel et d&rsquo;accro\u00eetre les conversions de ventes.<\/p>\n\n<p class=\"wp-block-paragraph\">Les num\u00e9rotations automatiques composent automatiquement les num\u00e9ros les uns apr\u00e8s les autres, en fonction de la vitesse que vous avez d\u00e9finie. Ainsi, d\u00e8s qu&rsquo;un agent raccroche un appel, le composeur appelle le contact suivant dans la liste.  <\/p>\n\n<p class=\"wp-block-paragraph\">Au lieu de perdre du temps \u00e0 trouver et \u00e0 saisir des num\u00e9ros, les agents peuvent utiliser les pr\u00e9cieuses secondes entre deux appels pour lire et assimiler les notes d&rsquo;appel. Ils peuvent ainsi personnaliser leurs appels et obtenir davantage de conversions.<\/p>\n\n<p class=\"wp-block-paragraph\">Les Num\u00e9ros dans les num\u00e9roteurs appellent plusieurs num\u00e9ros \u00e0 la fois et s&rsquo;arr\u00eatent lorsque l&rsquo;on r\u00e9pond \u00e0 un appel. C&rsquo;est une fonction utile pour les centres d&rsquo;appels sortants \u00e0 fort volume.  <\/p>\n\n<h3 class=\"wp-block-heading\">5. Gestion intelligente des appels<\/h3>\n\n<p class=\"wp-block-paragraph\">Les syst\u00e8mes t\u00e9l\u00e9phoniques virtuels vous offrent des fonctions sophistiqu\u00e9es de gestion des appels qui sont difficiles \u00e0 obtenir avec des solutions sur site.  <\/p>\n\n<p class=\"wp-block-paragraph\">Take intelligent <a href=\"https:\/\/www.cloudtalk.io\/blog\/what-is-call-routing\/\">call routing<\/a>, for example. With a virtual phone system, you can route calls based on your call centers\u2019 needs to optimize call flows and drive faster issue resolutions.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Il y a ensuite le renvoi d&rsquo;appel, qui vous permet de rediriger les appels entrants vers un autre num\u00e9ro. Par exemple, les agents travaillant \u00e0 domicile peuvent rediriger les appels de leur t\u00e9l\u00e9phone de bureau vers leur t\u00e9l\u00e9phone portable. Ou, si un appel arrive alors que votre agent est occup\u00e9, il peut mettre en place un renvoi d&rsquo;appel pour rediriger l&rsquo;appel vers un coll\u00e8gue.<\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.cloudtalk.io\/call-recording\/\">Call recording<\/a> is another standout feature. Virtual phone systems record and store live calls so that you can listen to them later for compliance and training purposes.\u00a0<\/p>\n\n<h3 class=\"wp-block-heading\">Fonctionnalit\u00e9s bas\u00e9es sur l&rsquo;IA<\/h3>\n\n<p class=\"wp-block-paragraph\">Si vous souhaitez des fonctions encore plus sophistiqu\u00e9es qui vous donnent un avantage concurrentiel, optez pour un syst\u00e8me t\u00e9l\u00e9phonique virtuel dot\u00e9 d&rsquo;une intelligence artificielle.  <\/p>\n\n<p class=\"wp-block-paragraph\">Voici quelques-unes des principales caract\u00e9ristiques de l&rsquo;IA \u00e0 prendre en compte :<\/p>\n\n<h4 class=\"wp-block-heading\">6. Analyse des sentiments<\/h4>\n\n<p class=\"wp-block-paragraph\">Aliment\u00e9e par l&rsquo;IA, la fonction d&rsquo;analyse des sentiments \u00e9value le sentiment des clients en temps r\u00e9el. Il peut d\u00e9terminer si un prospect ou un client a un sentiment positif, neutre ou n\u00e9gatif, ce qui permet aux agents d&rsquo;adapter leurs strat\u00e9gies en cons\u00e9quence.  <br \/><br \/>Par exemple, l&rsquo;IA peut alerter les superviseurs du service client\u00e8le si un client a un sentiment n\u00e9gatif, ce qui leur permet de sauter sur l&rsquo;appel d&rsquo;un agent et de rectifier la situation. Les \u00e9quipes de vente peuvent utiliser les sentiments positifs pour d\u00e9duire plus pr\u00e9cis\u00e9ment l&rsquo;int\u00e9r\u00eat des prospects.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1004\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/homepage-faq-artificial-intelligence-2x-1024x1004.png.webp\" alt=\"\" class=\"wp-image-215069\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/homepage-faq-artificial-intelligence-2x-1024x1004.png.webp 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/homepage-faq-artificial-intelligence-2x-1024x1004.png-300x294.webp 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/homepage-faq-artificial-intelligence-2x-1024x1004.png-768x753.webp 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/homepage-faq-artificial-intelligence-2x-1024x1004.png-757x742.webp 757w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/homepage-faq-artificial-intelligence-2x-1024x1004.png-437x428.webp 437w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/homepage-faq-artificial-intelligence-2x-1024x1004.png-424x416.webp 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/homepage-faq-artificial-intelligence-2x-1024x1004.png-115x113.webp 115w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/05\/homepage-faq-artificial-intelligence-2x-1024x1004.png-88x86.webp 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h4 class=\"wp-block-heading\">7. R\u00e9sum\u00e9s et Marquage des appels automatiques<\/h4>\n\n<p class=\"wp-block-paragraph\">Le travail apr\u00e8s appel limite le volume de clients et de prospects que les employ\u00e9s peuvent assister et convertir. Elle peut occuper jusqu&rsquo;\u00e0 <a href=\"https:\/\/www.cloudtalk.io\/fr\/balises-de-resume-d-appel-automatique\/\">50 %<\/a> du temps actif de vos agents.  <br \/><br \/>Gr\u00e2ce aux r\u00e9sum\u00e9s et aux marquages automatiques des appels, vous pouvez automatiser des \u00e9l\u00e9ments importants de l&rsquo;APA afin d&rsquo;en accro\u00eetre l&rsquo;efficacit\u00e9.<br \/><br \/>L&rsquo;IA peut identifier les sujets de conversation, g\u00e9n\u00e9rer automatiquement des r\u00e9sum\u00e9s apr\u00e8s appel et attribuer des Marquage des appels pertinents pour vous.  <\/p>\n\n<h4 class=\"wp-block-heading\">8. Transcription des appels<\/h4>\n\n<p class=\"wp-block-paragraph\">Un syst\u00e8me t\u00e9l\u00e9phonique aliment\u00e9 par l&rsquo;IA ne se contente pas d&rsquo;enregistrer vos appels en direct, il peut <a href=\"https:\/\/www.cloudtalk.io\/fr\/transcription-vocale\/\">les transcrire dans plusieurs langues<\/a> et stocker les transcriptions dans un format permettant d&rsquo;effectuer des recherches. Ainsi, vous pouvez trouver les informations dont vous avez besoin en quelques secondes et obtenir des informations plus approfondies sur les conversations avec les clients.<\/p>\n\n<h4 class=\"wp-block-heading\">9. Extraction de sujets<\/h4>\n\n<p class=\"wp-block-paragraph\">L&rsquo;IA peut suivre l&rsquo;enregistrement et la transcription de vos appels afin de cr\u00e9er un rapport sur les <a href=\"https:\/\/www.cloudtalk.io\/fr\/extraction-de-sujets\/\">sujets de conversation<\/a> importants et <a href=\"https:\/\/www.cloudtalk.io\/fr\/extraction-de-sujets\/\">r\u00e9currents<\/a>, accompagn\u00e9 d&rsquo;une chronologie visuelle. Ces analyses peuvent \u00eatre utilis\u00e9es pour optimiser vos campagnes et cr\u00e9er de meilleurs scripts de vente et d&rsquo;assistance.<\/p>\n\n<h2 class=\"wp-block-heading\">Comment choisir le bon t\u00e9l\u00e9phone virtuel pour votre entreprise ?<\/h2>\n\n<p class=\"wp-block-paragraph\">Les fonctions d&rsquo;appel puissantes sont importantes, mais il y a aussi d&rsquo;autres \u00e9l\u00e9ments \u00e0 prendre en compte.  <\/p>\n\n<p class=\"wp-block-paragraph\">To help you make the best decision, we\u2019ve created this handy checklist of factors to consider while you\u2019re shopping around for the <a href=\"https:\/\/www.cloudtalk.io\/virtual-phone-system\/\">best virtual phone system software<\/a>:<\/p>\n\n<ol class=\"wp-block-list\">\n<li><strong>Rapport qualit\u00e9-prix : <\/strong>Analysez les plans de tarification des fournisseurs pour d\u00e9terminer s&rsquo;ils offrent un bon rapport qualit\u00e9-prix. L&rsquo;objectif est de trouver un plan qui offre toutes les fonctionnalit\u00e9s dont vous avez besoin \u00e0 un prix raisonnable, avec la possibilit\u00e9 d&rsquo;\u00e9voluer si n\u00e9cessaire.<\/li>\n\n\n\n<li><strong>Reliability: <\/strong>Consider the uptime guarantee offered by the provider, as this will indicate how reliable their service is. Opt for a provider who can guarantee at least 99% uptime\u2014 99.999% is even better, which is what you get with CloudTalk.<\/li>\n\n\n\n<li><strong>Security: <\/strong>Ensure that your provider takes stringent security measures to protect you and your customers\u2019 sensitive data, such as <a href=\"https:\/\/www.aura.com\/learn\/i-gave-my-social-security-number-to-a-scammer\" target=\"_blank\" rel=\"noopener\">Social Security numbers<\/a>, from falling into the hands of scammers. Reputable providers will utilize end-to-end encryption, multi-factor authentication, regular patching, and other measures. An\u00a0<a href=\"https:\/\/www.searchbug.com\/info\/what-is-an-ssn-validator-service\/\" data-type=\"link\" data-id=\"https:\/\/www.searchbug.com\/info\/what-is-an-ssn-validator-service\/\" target=\"_blank\" rel=\"noopener\">SSN Validator<\/a>\u00a0can help verify Social Security numbers in real time, adding an extra layer of protection against identity fraud.<\/li>\n\n\n\n<li><strong>Assistance \u00e0 la client\u00e8le : <\/strong>Les syst\u00e8mes de base VoIP sont faciles \u00e0 installer et \u00e0 utiliser. Cela dit, si vous rencontrez des probl\u00e8mes, votre fournisseur doit \u00eatre l\u00e0 pour vous aider. Tenez compte de la disponibilit\u00e9 de l&rsquo;assistance client\u00e8le en direct des fournisseurs, des canaux sur lesquels ils op\u00e8rent et des options d&rsquo;assistance en libre-service qu&rsquo;ils proposent. Le temps de r\u00e9ponse moyen de CloudTalk est inf\u00e9rieur \u00e0 une minute.<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">When evaluating the best virtual phone system for small business growth, prioritize platforms that offer flexible per-user pricing so you never pay for telecom infrastructure you don&rsquo;t actually use.<\/p>\n<div class=\"wp-block-cloudtalk-recommended-articles\" aria-label=\"Recommended articles section\" role=\"region\"><div class=\"recommended-articles-block\"><h3 class=\"recommended-articles-block__title\" id=\"recommended-articles-title-default\">Recommended articles<\/h3><ul class=\"recommended-articles-block__list\" role=\"list\"><li class=\"recommended-articles-block__item\">\n                            <div class=\"recommended-articles-block__link-wrapper\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M6 12L10 8L6 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n                                <span class=\"recommended-articles-block__link-text\"><a href=\"https:\/\/www.cloudtalk.io\/blog\/what-is-virtual-phone-number\/\">What is Virtual Phone Number?<\/a><\/span>\n                            <\/div>\n                        <\/li><li class=\"recommended-articles-block__item\">\n                            <div class=\"recommended-articles-block__link-wrapper\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M6 12L10 8L6 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n                                <span class=\"recommended-articles-block__link-text\"><a href=\"https:\/\/www.cloudtalk.io\/blog\/what-is-cloud-telephony-how-does-it-work-benefits\/\">What is Cloud Telephony and How Does It Work?<\/a><\/span>\n                            <\/div>\n                        <\/li><li class=\"recommended-articles-block__item\">\n                            <div class=\"recommended-articles-block__link-wrapper\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M6 12L10 8L6 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n                                <span class=\"recommended-articles-block__link-text\"><a href=\"https:\/\/www.cloudtalk.io\/blog\/what-is-contact-center-as-a-service-ccaas-and-why-do-you-need-it\/\">What is Contact Center as a Service (CCaaS)?<\/a><\/span>\n                            <\/div>\n                        <\/li><li class=\"recommended-articles-block__item\">\n                            <div class=\"recommended-articles-block__link-wrapper\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M6 12L10 8L6 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n                                <span class=\"recommended-articles-block__link-text\"><a href=\"https:\/\/www.cloudtalk.io\/blog\/hosted-contact-center\/\">What is a Hosted Contact Center?<\/a><\/span>\n                            <\/div>\n                        <\/li><li class=\"recommended-articles-block__item\">\n                            <div class=\"recommended-articles-block__link-wrapper\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M6 12L10 8L6 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n                                <span class=\"recommended-articles-block__link-text\"><a href=\"https:\/\/www.cloudtalk.io\/blog\/ai-call-center\/\">How AI Call Centers Redefine Customer Support?<\/a><\/span>\n                            <\/div>\n                        <\/li><li class=\"recommended-articles-block__item\">\n                            <div class=\"recommended-articles-block__link-wrapper\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"><path d=\"M6 12L10 8L6 4\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n                                <span class=\"recommended-articles-block__link-text\"><a href=\"https:\/\/www.cloudtalk.io\/blog\/what-are-the-key-functions-of-a-call-center\/\">What are the Key Functions of a Call Center?<\/a><\/span>\n                            <\/div>\n                        <\/li><\/ul><\/div><\/div>\n<h2 class=\"wp-block-heading\">Am\u00e9liorez les communications de votre entreprise gr\u00e2ce \u00e0 un syst\u00e8me t\u00e9l\u00e9phonique virtuel<\/h2>\n\n<p class=\"wp-block-paragraph\">Les communications professionnelles modernes sont dynamiques, rapides et sans fronti\u00e8res. Pour les soutenir, vous avez besoin d&rsquo;une solution qui puisse suivre.  <\/p>\n\n<p class=\"wp-block-paragraph\">Les syst\u00e8mes t\u00e9l\u00e9phoniques virtuels offrent flexibilit\u00e9, \u00e9volutivit\u00e9 et une connectivit\u00e9 mondiale illimit\u00e9e. Communiquer avec des prospects, des clients et des coll\u00e8gues au-del\u00e0 des fronti\u00e8res. Am\u00e9liorez l&rsquo;efficacit\u00e9 et la valeur de ces conversations gr\u00e2ce \u00e0 des fonctionnalit\u00e9s avanc\u00e9es, aliment\u00e9es par l&rsquo;IA, et plus encore.<\/p>\n\n<p class=\"wp-block-paragraph\">Pr\u00eat \u00e0 am\u00e9liorer vos communications professionnelles ? <a href=\"https:\/\/www.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\">Essayez gratuitement CLOUDTALK<\/a> ou contactez notre \u00e9quipe commerciale d\u00e8s aujourd&rsquo;hui.<\/p>\n<div class=\"wp-block-cloudtalk-cta-proof\"><div class=\"cta-proof-block\"><div class=\"cta-proof-block__content\"><h2 class=\"cta-proof-block__headline\">Do you want to try it for yourself?<\/h2><div class=\"cta-proof-block__button\"><a href=\"https:\/\/www.cloudtalk.io\/demo\/\" class=\"btn btn-secondary\">Contact sales <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M4.16666 10H15.8333M15.8333 10L10.8333 5M15.8333 10L10.8333 15\" stroke=\"currentColor\" stroke-width=\"1.67\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg><\/a><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-faq wp-block-cloudtalk-faq--blue wp-block-cloudtalk-faq-v2\" data-display-mode=\"section\"><div class=\"faq-block\"><div class=\"faq-block__header\"><h2 class=\"faq-block__title\">Questions fr\u00e9quemment pos\u00e9es<\/h2><\/div><div class=\"faq-block__items\"><div class=\"faq-item\"><div class=\"faq-item__header\"><button class=\"faq-item__question\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-item-7\"><h3 class=\"faq-item__question-text\">What Should You Look For in a Virtual Phone System?<\/h3><span class=\"faq-item__icon\" aria-hidden=\"true\"><\/span><\/button><\/div><div class=\"faq-item__content\" id=\"faq-item-7\"><div class=\"faq-item__answer\">\n<p class=\"wp-block-paragraph\">As well as features like call routing, call monitoring, and call recording\/transcription, you also want to look for a solution that\u2019s reliable, secure, and good value for money.<\/p>\n<\/div><\/div><\/div><div class=\"faq-item\"><div class=\"faq-item__header\"><button class=\"faq-item__question\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-item-8\"><h3 class=\"faq-item__question-text\">What Are the Benefits of Having a Virtual Phone System?<\/h3><span class=\"faq-item__icon\" aria-hidden=\"true\"><\/span><\/button><\/div><div class=\"faq-item__content\" id=\"faq-item-8\"><div class=\"faq-item__answer\">\n<p class=\"wp-block-paragraph\">Virtual phone systems give you increased flexibility and scalability, empowering remote working and global reach. You also get access to a range of features that optimize workflows, enhance customer service, and drive more sales conversions. All in a package that\u2019s more cost-effective than a traditional, on-premises solution.<\/p>\n<\/div><\/div><\/div><div class=\"faq-item\"><div class=\"faq-item__header\"><button class=\"faq-item__question\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-item-9\"><h3 class=\"faq-item__question-text\">How Can You Set up a Virtual Phone System?<\/h3><span class=\"faq-item__icon\" aria-hidden=\"true\"><\/span><\/button><\/div><div class=\"faq-item__content\" id=\"faq-item-9\"><div class=\"faq-item__answer\">\n<p class=\"wp-block-paragraph\">Once you\u2019ve chosen a business phone system provider, you should be able to get everything set up right inside your online account. <br \/><br \/>After logging in as an admin, create your virtual phone numbers, assign them to the right users, establish your user controls, and set your call routing rules. Your provider takes care of the rest.<\/p>\n<\/div><\/div><\/div><div class=\"faq-item\"><div class=\"faq-item__header\"><button class=\"faq-item__question\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-item-10\"><h3 class=\"faq-item__question-text\">How Much Does a Virtual Phone System Cost?<\/h3><span class=\"faq-item__icon\" aria-hidden=\"true\"><\/span><\/button><\/div><div class=\"faq-item__content\" id=\"faq-item-10\"><div class=\"faq-item__answer\">\n<p class=\"wp-block-paragraph\">The cost of a virtual phone system differs significantly depending on how many users you need, the features you want, and the provider\/plan that you choose. <br \/><br \/>CloudTalk, for instance, has four plans ranging from $25-$50 per user, per month. Other providers can charge upwards of $180 per user, per month. To explore your options, check out this handy virtual <a href=\"https:\/\/www.cloudtalk.io\/business-phone-system-pricing\/\">phone system pricing<\/a> guide.<\/p>\n<\/div><\/div><\/div><div class=\"faq-item\"><div class=\"faq-item__header\"><button class=\"faq-item__question\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-item-11\"><h3 class=\"faq-item__question-text\">How Do I Get a Virtual Phone Number?<\/h3><span class=\"faq-item__icon\" aria-hidden=\"true\"><\/span><\/button><\/div><div class=\"faq-item__content\" id=\"faq-item-11\"><div class=\"faq-item__answer\">\n<p class=\"wp-block-paragraph\">To get a virtual phone number, sign up with a virtual phone system provider. Once you\u2019ve done that, you can choose the virtual phone numbers (including toll-free numbers and <a href=\"https:\/\/www.cloudtalk.io\/international-numbers\/\">international numbers<\/a>) that you need.<\/p>\n<\/div><\/div><\/div><div class=\"faq-item\"><div class=\"faq-item__header\"><button class=\"faq-item__question\" type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-item-12\"><h3 class=\"faq-item__question-text\">What is the difference between VoIP and a virtual phone system?<\/h3><span class=\"faq-item__icon\" aria-hidden=\"true\"><\/span><\/button><\/div><div class=\"faq-item__content\" id=\"faq-item-12\"><div class=\"faq-item__answer\">\n<p class=\"wp-block-paragraph\">VoIP (Voice over Internet Protocol) is the underlying technology that transmits your voice data over the internet. A virtual phone system is the complete, user-facing software platform built on top of VoIP\u2014adding business-critical features like intelligent call routing, AI transcriptions, analytics dashboards, and CRM integrations.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"faq-block__cta\"><div class=\"faq-block__cta-image\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/08\/Avatar-group-4.png\" alt=\"\" \/><\/div><div class=\"faq-block__cta-content\"><h3 class=\"faq-block__cta-title\">Vous avez encore des questions ?<\/h3><p class=\"faq-block__cta-description\">Vous ne trouvez pas la r\u00e9ponse \u00e0 votre question ? N&rsquo;h\u00e9sitez pas \u00e0 contacter notre \u00e9quipe sympathique via le chat.<\/p><div class=\"faq-block__cta-button\"><a href=\"https:\/\/www.cloudtalk.io\/fr\/reserver-une-demo\/\" class=\"btn btn-secondary\">Nous contacter<\/a><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Si vous utilisez encore un syst\u00e8me t\u00e9l\u00e9phonique sur site, vous risquez de perdre des clients. L&rsquo;ann\u00e9e derni\u00e8re, 66 % des&#8230;<\/p>\n","protected":false},"author":130,"featured_media":214976,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[193],"tags":[],"ct-post-type":[],"ct-tool-category":[],"class_list":["post-229226","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-systeme-telephonique"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/posts\/229226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/users\/130"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/comments?post=229226"}],"version-history":[{"count":1,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/posts\/229226\/revisions"}],"predecessor-version":[{"id":336496,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/posts\/229226\/revisions\/336496"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media\/214976"}],"wp:attachment":[{"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media?parent=229226"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/categories?post=229226"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/tags?post=229226"},{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-post-type?post=229226"},{"taxonomy":"ct-tool-category","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-tool-category?post=229226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}