{"id":319056,"date":"2026-03-12T11:10:03","date_gmt":"2026-03-12T09:10:03","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/service-de-softphone\/"},"modified":"2026-05-28T10:28:56","modified_gmt":"2026-05-28T08:28:56","slug":"service-de-softphone","status":"publish","type":"post","link":"https:\/\/www.cloudtalk.io\/fr\/blog\/service-de-softphone\/","title":{"rendered":"Les 10 meilleurs fournisseurs de services de softphone pour une communication d’entreprise plus intelligente"},"content":{"rendered":"\n

Best Softphone Providers in 2026: VoIP Softphone Comparison of 10 Top Picks<\/h1>\n\n
\"smart-sales-team-it-s-not-as-difficult-as-you-think\"<\/figure>\n\n
\n

SUMMARY:<\/strong><\/p>\n\n\n\n

We reviewed 30+ softphone tools and chose the 10 best softphone providers for SMB sales, support, and CX teams in 2026<\/strong>, based on call quality, international coverage, CRM integrations, AI capabilities, pricing transparency, and scalability.<\/p>\n\n\n\n

10 best softphone providers by use case:<\/strong>
<\/p>\n\n\n

  1. \n 01<\/span>\n
    \n
    \n CloudTalk<\/a><\/strong> \u2013 best overall for SMB sales and support teams scaling global outbound with AI-powered voice and CRM integration <\/div>\n <\/div>\n <\/li>\n
  2. \n 02<\/span>\n
    \n
    \n RingCentral<\/a><\/strong> \u2013 best for distributed teams that want UCaaS (voice + video + messaging) in one app <\/div>\n <\/div>\n <\/li>\n
  3. \n 03<\/span>\n
    \n
    \n Nextiva<\/a> <\/strong>\u2013 best for SMBs prioritizing unified communications and team collaboration <\/div>\n <\/div>\n <\/li>\n
  4. \n 04<\/span>\n
    \n
    \n Zoom Phone<\/a><\/strong> \u2013 best for teams already standardized on Zoom for video <\/div>\n <\/div>\n <\/li>\n
  5. \n 05<\/span>\n
    \n
    \n Dialpad<\/a><\/strong> \u2013 best for Google Workspace \/ Microsoft 365 shops wanting AI transcription <\/div>\n <\/div>\n <\/li>\n
  6. \n 06<\/span>\n
    \n
    \n Grasshopper<\/a> <\/strong>\u2013 best for solopreneurs and micro-teams in the US and Canada <\/div>\n <\/div>\n <\/li>\n
  7. \n 07<\/span>\n
    \n
    \n 8\u00d78<\/a><\/strong> \u2013 best for mid-market and enterprises needing omnichannel + contact center <\/div>\n <\/div>\n <\/li>\n
  8. \n 08<\/span>\n
    \n
    \n Vonage<\/a><\/strong> \u2013 best for SMBs with basic voice + messaging needs and a global footprint <\/div>\n <\/div>\n <\/li>\n
  9. \n 09<\/span>\n
    \n
    \n GoTo Connect<\/a> <\/strong>\u2013 best for small teams that want video meetings and social messaging in one stack <\/div>\n <\/div>\n <\/li>\n
  10. \n 10<\/span>\n
    \n
    \n Ooma Office<\/a> <\/strong>\u2013 best for budget-conscious small businesses in North America <\/div>\n <\/div>\n <\/li>\n<\/ol><\/div><\/div><\/div><\/div>\n

    Don\u2019t Wait \u2014 Lead the Way! Get 14 Days Free.<\/h2>
    Sign up for free \n \n <\/svg><\/a><\/div><\/div><\/div><\/div>\n

    What Is a VoIP Softphone?<\/h2>\n\n

    A VoIP softphone is a software application that lets you make and receive business phone calls over the internet using a computer, smartphone, or tablet instead of a desk phone.<\/p>\n\n

    VoIP softphones rely on Voice over Internet Protocol (VoIP) technology, which sends voice data via internet connection rather than a traditional landline. In 2026, modern VoIP softphone providers also include AI features, CRM integration, call recording, and international number coverage.<\/p>\n\n

    Quick Comparison Table of Best Softphone Providers in 2026<\/h2>\n\n

    Explore a comprehensive comparison of softphone providers, highlighting pricing and features. Find below all the details you need to make an informed decision tailored to your business needs:<\/p>\n

    \n\n
    Property<\/span><\/svg><\/span><\/span><\/th>\n\nCloudtalk<\/span><\/svg><\/span><\/span><\/th>\n\nRingCentral<\/span><\/svg><\/span><\/span><\/th>\n\nNextiva<\/span><\/svg><\/span><\/span><\/th>\n\nZoom Phone<\/span><\/svg><\/span><\/span><\/th>\n\nDialpad<\/span><\/svg><\/span><\/span><\/th>\n\nGrasshopper<\/span><\/svg><\/span><\/span><\/th>\n\n8×8<\/span><\/svg><\/span><\/span><\/th>\n\nVonage<\/span><\/svg><\/span><\/span><\/th>\n\nGo to Connect<\/span><\/svg><\/span><\/span><\/th>\n\nOoma Office<\/span><\/svg><\/span><\/span><\/th><\/tr>\n\n\n\n
    Starting Price (anually)<\/span><\/svg><\/span><\/span><\/td>\n\n$19 per user\/mo <\/span><\/svg><\/span><\/span><\/td>\n\n$20 per user\/month<\/span><\/svg><\/span><\/span><\/td>\n\n$15 per user \/month<\/span><\/svg><\/span><\/span><\/td>\n\n$16 per user\/month<\/span><\/svg><\/span><\/span><\/td>\n\n$15 per user\/month<\/span><\/svg><\/span><\/span><\/td>\n\n$14 per user\/month<\/span><\/svg><\/span><\/span><\/td>\n\nQuote-based<\/span><\/svg><\/span><\/span><\/td>\n\nQuote-based<\/span><\/svg><\/span><\/span><\/td>\n\nQuote-based<\/span><\/svg><\/span><\/span><\/td>\n\n$19.95 per user\/month<\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
    Free trial<\/span><\/svg><\/span><\/span><\/td>\n\n14 days<\/span><\/svg><\/span><\/span><\/td>\n\n7 days<\/span><\/svg><\/span><\/span><\/td>\n\n7 days<\/span><\/svg><\/span><\/span><\/td>\n\nNot available<\/span><\/svg><\/span><\/span><\/td>\n\n14 days<\/span><\/svg><\/span><\/span><\/td>\n\n7 days<\/span><\/svg><\/span><\/span><\/td>\n\nNot available<\/span><\/svg><\/span><\/span><\/td>\n\nNot available<\/span><\/svg><\/span><\/span><\/td>\n\nNot available<\/span><\/svg><\/span><\/span><\/td>\n\n60 days<\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
    Advanced Analytics<\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
    Call Recording<\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
    Mobile App<\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
    International Numbers<\/span><\/svg><\/span><\/span><\/td>\n\n160+<\/span><\/svg><\/span><\/span><\/td>\n\n100+<\/span><\/svg><\/span><\/span><\/td>\n\nOnly in the U.S. and some regions in Canada.<\/span><\/svg><\/span><\/span><\/td>\n\n90+<\/span><\/svg><\/span><\/span><\/td>\n\n70+<\/span><\/svg><\/span><\/span><\/td>\n\nNot available<\/span><\/svg><\/span><\/span><\/td>\n\n100+<\/span><\/svg><\/span><\/span><\/td>\n\n40+<\/span><\/svg><\/span><\/span><\/td>\n\n50+<\/span><\/svg><\/span><\/span><\/td>\n\n60+<\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
    Number of Integrations<\/span><\/svg><\/span><\/span><\/td>\n\n100+<\/span><\/svg><\/span><\/span><\/td>\n\n100+<\/span><\/svg><\/span><\/span><\/td>\n\n26+<\/span><\/svg><\/span><\/span><\/td>\n\n5<\/span><\/svg><\/span><\/span><\/td>\n\n12<\/span><\/svg><\/span><\/span><\/td>\n\nNot available<\/span><\/svg><\/span><\/span><\/td>\n\n70+<\/span><\/svg><\/span><\/span><\/td>\n\n18+<\/span><\/svg><\/span><\/span><\/td>\n\n69+<\/span><\/svg><\/span><\/span><\/td>\n\n13+<\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
    Skill-Based Routing<\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\nNot available<\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
    IVR<\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
    Call Flow Designer<\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
    Toll-Free Numbers<\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
    Power Dialer<\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
    Smart Dialer<\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
    Sentiment Analysis<\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
    Call Transcription<\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
    Voicemail Transcription<\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
    Call Summaries<\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
    Talk-to-Listen Ratio<\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td>\n\n<\/svg><\/span><\/svg><\/span><\/span><\/td><\/tr>\n<\/tbody><\/table>\n<\/div><\/div><\/div>\n

    Must-Have Softphone Features<\/h2>\n\n

    With the wide range of features that softphone providers can offer, it can be hard to know which ones to prioritize. While it\u2019s essential to consider your business’s specific needs, we recommend focusing on these six must-have features:<\/p>\n\n

    #1 Advanced Call Management<\/h3>\n\n

    With advanced call management, businesses can ensure no call is missed or mishandled. Team members can juggle multiple calls smoothly, redirect them as needed, and maintain a professional workflow, boosting efficiency and enhancing the customer experience.<\/p>\n\n

    Key Features to Look For:<\/strong><\/p>\n\n