Une alternative intuitive à Ziwo pour booster les performances de votre centre d’appels
Augmentez les performances de votre centre d’appels grâce à l’alternative à Ziwo, à la fois économique et puissante. Découvrez la fluidité des appels, les plus de 40 intégrations les plus utilisées et les fonctions d’analyse avancéesavec CloudTalk.
3,000Plus de 2500 centres d’appels et systèmes téléphoniques propulsés par CloudTalk et comptant
Choisissez une solution intuitive qui accompagne votre travail au quotidien
CloudTalk versus Ziwo
cloudtalk
Ziwo
Pricing
3 types of membership according to your needs. Plans start at $25 per user/ month. Offers tailor-made options.
Offers only one type of membership for $109 per user/month. No custom options.
Platform
CloudTalk provides all platforms you may wish for. Desktop and mobile app, as well as a dashboard for your web browser.
Available for Desktop and mobile.
Language supported
CloudTalk phone app is currently available in different languages, including English, German, French, Spanish, and Portuguese. More to come.
Supported in Arabic, English, and French language.
Integrations
Seamlessly integrate with 40+ most-used CRM and helpdesk systems like Salesforce, Hubspot, Pipedrive, Shopify, Zoho CRM.
Fully API-based system, programming skills required when implementing integrations.
After call work
ACW feature allows your agents to complete all follow-up tasks after a call has ended. Easily add the notes, tags, evaluation, or others to the call.
Does not allow after call work feature. End call survey available only for gathering customer feedback.
Real-time notifications
Desktop notification will automatically alert you when an incoming call comes in, so you instantly know who is calling. An additional feature “Ring on speakers” reduces the risk of accidentally missed calls.
Does not offer real-time desktop notification, nor ring on speakers feature.
Call notes and tagging
Assign a custom tag to each call. Use call notes for better call center organization, and team performance.
Does not offer to add call tags or notes.
Real-time data
All important data on inbound calls and agent productivity is always at your disposal. Always up-to-date. See maximum wait time, queue occupation and statistics, agent status, etc.
Offers predefined live KPIs for agents’ activity, queues occupation, and SLA.
Reporting
CloudTalk offers you deep call center analytics for data-driven decisions. Call monitoring, agent reporting, emotional analytics, and custom reporting are available.
Multiple predefined widgets for data insights.
Call transfer
Transfer the client over to another line or agent within seconds. That means you can handle each call in a professional manner, without leaving the client on hold for ages.
Does not allow transferring calls between agents, only has a call whispering feature. Admin listens to calls between agents and customers and whispers something if needed.
Les données comparatives sont basées sur une analyse effectuée au 4ème trimestre 2021.
Convenient ways how CloudTalk offre une meilleure expérience client
Rendez les clients heureux en réglant leurs problèmes efficacement et rapidement.
Des appels de haute qualité pour un excellent service
Chez CloudTalk, notre priorité absolue est de garantir des appels de qualité maximale avec une latence et une gigue minimales, c’est pourquoi nous pensons qu’il est parfaitement adapté à une entreprise comme la vôtre. Vous vous demandez comment ? Nous disposons d’une infrastructure de serveurs distribués dans le monde entier pour garantir le meilleur acheminement possible des appels.
Utilisez la fonction » Activités post-appel » pour améliorer les performances
La fonction Activités Post-Appel (ACW) est très facile à utiliser : Vous pouvez choisir parmi plusieurs périodes prédéfinies pendant lesquelles un agent ne sera pas disponible pour prendre des appels. Ces derniers seront automatiquement redirigés vers la section Post-Appel. Pendant un laps de temps prédéfini, ils peuvent saisir toutes les données importantes relatives aux appels effectués.
Interface intuitive et tableau de bord intelligent
Trouvez toutes les informations importantes dont vous avez besoin sur notre tableau de bord convivial. Notre tableau de bord affiche des informations en temps réel sur ce qui se passe dans votre centre d’appels. Ne vous inquiétez pas de passer trop de temps à chercher des détails clés. Nous avons conçu une interface intuitive, afin que vous puissiez facilement travailler simultanément avec toutes les fonctions que vous souhaitez.
Ne nous croyez pas sur parole. Découvrez par vous-même le fonctionnement de CloudTalk
Nos intégrations en un clic – Travaillez intelligemment, pas difficilement.
CloudTalk propose un ensemble d’intégrations natives avec les systèmes les plus puissants et des intégrations simples en un clic pour rendre votre flux de travail quotidien plus efficace. Parlez avec vos clients, enregistrez toutes leurs activités dans votre CRM, gérez leurs commandes ou les processus de vente – rendez vos conversations plus productives.
Des équipes d’assistance formées à votre disposition
Avez-vous été confronté à un support client douteux ? Nous vous comprenons. Notre priorité est de servir les clients et de les aider à trouver des solutions immédiates à leurs problèmes. Nous disposons de plusieurs équipes de support travaillant dans différents fuseaux horaires pour répondre à vos questions en temps réel. Toujours avec le sourire.
Des formules flexibles pour les entreprises de toute taille
Choisissez la formule d’abonnement qui correspond à vos besoins.
Starter membership: Enjoy unlimited inbound & intracompany calls, unlimited call queuing, mobile app, and 140+ international numbers for $25 per user/month. Billed annually.
Essential membership: Explore your productivity with advanced features to boost your data-driven decisions. Advanced analytics, real-time client dashboard, skills-based routing, and workflow automation. These and all starter features for $30 per user/month. Billed annually.
Expert membership: Go beyond usual with our advanced and intuitive features. Explore the power of smart dialer, Salesforce integration, Call flow designer, unlimited concurrent calls, and more for $50 per user/month. Billed annually.
How do free trials work?
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
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