Combine the best of email and help desk to streamline communication and deliver exceptional service at scale.
Connect with customers across all channels, including email, chat, and phone calls from a single solution.
Assign tickets to the best person for the job based on keywords and maintain clear ownership.
Comment and covertly discuss tickets directly in Front to streamline resolution with effective collaboration.
CENTRALIZED SOLUTION
Make & receive calls directly in Front. Your support agents will be able to switch between tools seamlessly and easily answer customer enquiries.
CUSTOMIZATION
Choose when and how CloudTalk automatically creates tickets to streamline individual teams’ workflows and maximize overall organizational efficiency.
UNIFIED COMMUNICATIONS
Maintain a complete overview of all your prospect/customer interactions across calls and SMS messages and create the ultimate personalized experience.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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Front is a customer communication hub that brings every channel into a single platform.
Powerful automation capabilities eliminate manual workflows across systems, and detailed analytics improves team performance and strengthens customer relationships.
Integrate CloudTalk with Front for seamless two-way synchronization of customer data and for the best customer experience. You don’t need to leave the interface of Front to call your prospects or clients. Handle communications in a modern way with many call center features and extension.
Some of Front’s benefits include:
– Receive and make calls directly in Front
– Use advanced features, such as click-to-call or IVR to talk to your customers
– See client information and solve problems in real time
– Track your Activities
– See caller’s information before picking up a call in CloudTalk
Schedule a demo today and find out for yourself.
IT & Operations
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Customer support
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Remote teams
Business phone system
Calling for HubSpot
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Zendesk
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Salesloft
