Cloudtalk Contact Center Solution helps Government Organizations to improve customer experience for citizens and businesses by making it easier for citizens and businesses to obtain information and submit service requests.
Access to service anytime and anywhere - from home, work, or local government offices.
Better tools help agents to ensure their level of service is above the expectations.
Ability to track request progress through self-service channels.
Multiple government telephone numbers – callers often do not know which department to contact for a particular service, they need to be reconnected quickly.
Personalized Services with deep CRM integration. immediate access to client information on every call, for a personalized experience and faster issue resolution.
Collaboration tools – employee can easily reach out to experts in other departments or agencies.