Call Center for Government

Cloudtalk Contact Center Solution helps Government Organizations to improve customer experience for citizens and businesses by making it easier for citizens and businesses to obtain information and submit service requests.

Contact center software for Government
CloudTalk Call Center software for Government

Improve Citizen Experiences

With the rapid advancement of technology, government organizations nowdays face rising expectations from citizens, accustomed to certain standards of omnichannel customer service provided by private companies.

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Access to service anytime and anywhere - from home, work, or local government offices.

 

Better tools help agents to ensure their level of service is above the expectations.

 

Ability to track request progress through self-service channels.

 

Multiple government telephone numbers – callers often do not know which department to contact for a particular service, they need to be reconnected quickly.

 

Personalized Services with deep CRM integration. immediate access to client information on every call, for a personalized experience and faster issue resolution.

 

Collaboration tools – employee can easily reach out to experts in other departments or agencies.


CloudTalk vs available Standalone Solutions

CloudTalk comes with high-standard care, so that you can fully focus on your business.

01
Attractive Billing Model
No expenses incurred by installation. Hardware and licence fees applicable to stand-alone solutions.
02
Benefit to cost ratio
Ratio greatly improving as monthly fixed costs decline significantly.
03
Flexibility and Scalability
The cloud makes it easier to manage call volumes by quickly scaling up or down to meet demand.
04
Advanced Features
CloudTalk is constantly upgrading and improving to meet the demands and needs of users.
05
Guaranteed Security
24/7 monitoring, data encryption, anonymization and data erasing are automatically guaranteed.
06
Emotions Recognition
Improve user and operator experience by means of monitoring and statistics of their emotions during a call.

Features

Provide self-service options so that citizens can find information, request non-emergency services, and monitor service progress 24 hours a day. With a deep integration to CRM systems, CloudTalk provides agents with immediate access to client information on every call, for a personalized experience and faster issue resolution.

Integrate your active call center software with business tools

Integrations with world-wide used systems

Seamless integration with popular CRM systems like Salesforce, Microsoft Dynamics, Zendesk and more. It provides agents with immediate access to client information on every call, for a personalized experience and faster issue resolution.


Improve your call center with CloudTalk

Try CloudTalk for free. Fill in the form and start improving your customer interactions with intuitive and simple cloud call center solution.

Improve your call center with CloudTalk