Seamless integration with popular CRM systems provides agents with immediate access to client information on every call, for a personalized experience and faster issue resolution.
CloudTalk comes with high-standard care, so that you can fully focus on your business
No expenses incurred by installation. Hardware and licence fees applicable to stand-alone solutions.
Ratio greatly improving as monthly fixed costs decline significantly.
The cloud makes it easier to manage call volumes by quickly scaling up or down to meet demand.
CloudTalk is constantly upgrading and improving to meet the demands and needs of users.
24/7 monitoring, data encryption, anonymization and data erasing are automatically guaranteed.
Improve user and operator experience by means of monitoring and statistics of their emotions during a call.
With the rapid advancement of technology, government organizations nowdays face rising expectations from citizens, accustomed to certain standards of omnichannel customer service provided by private companies.
Store and manage your individual data and call recordings according to your needs. Take advantage of our Secure Cloud Based solution or just as easily use your own proprietary servers. This gives you full ownership over your contact center data and the freedom to customize preferences for user authentication, data retention and more.
Protect your call recordings. Access to all call recordings in Cloudtalk require user authentication by default. Additionally, you can also customize the data retention length for call recordings according to your specific needs. Cloudtalk supports compliance with security regulations such as GDRP.
Intelligent routing can increasingly enhance the customer experience offered through the consistent application of speech recognition, intelligent IVR, smart reconnect and self-service conversations based on customer data. Context-aware applications can dynamically optimise interactions based on request histories transactions and other recent contacts – effectively providing personalised routing based on the customer’s unique situation and needs.
Provide self-service options so that citizens can find information, request non-emergency services, and monitor service progress 24 hours a day. With a deep integration to CRM systems, CloudTalk provides agents with immediate access to client information on every call, for a personalized experience and faster issue resolution.