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Contact Center Solution for Government Organizations

Cloudtalk Contact Center Solution helps Government Organizations to improve customer experience for citizens and businesses by making it easier for citizens and businesses to obtain information and submit service requests.
CloudTalk VoIP system telephony for Government Organizations with intuitive admin interface

Integrations with world-wide used systems

Seamless integration with popular CRM systems provides agents with immediate access to client information on every call, for a personalized experience and faster issue resolution.

Microsft Dynamics integration

SAP integration
Zendesk integration
HP integration
Oracle integration
Oracle integration

CloudTalk vs available Standalone Solutions

CloudTalk comes with high-standard care, so that you can fully focus on your business


Attractive Billing Model

No expenses incurred by installation. Hardware and licence fees applicable to stand-alone solutions.


Benefit to cost ratio

Ratio greatly improving as monthly fixed costs decline significantly.


Flexibility and Scalability

The cloud makes it easier to manage call volumes by quickly scaling up or down to meet demand.


Advanced Features

CloudTalk is constantly upgrading and improving to meet the demands and needs of users.


Guaranteed security

24/7 monitoring, data encryption, anonymization and data erasing are automatically guaranteed.


Emotion Recognition

Improve user and operator experience by means of monitoring and statistics of their emotions during a call.

Improve Citizen Experiences

With the rapid advancement of technology, government organizations nowdays face rising expectations from citizens, accustomed to certain standards of omnichannel customer service provided by private companies.

  • Access to service anytime and anywhere - from home, work, or local government offices. 
  • Ability to track request progress through self-service channels.
  • Personalized Services with deep CRM integration. immediate access to client information on every call, for a personalized experience and faster issue resolution.
  • Better tools help agents to ensure their level of service is above the expectations.
  • Multiple government telephone numbers – callers often do not know which department to contact for a particular service, they need to be reconnected quickly.
  • Collaboration tools – employee can easily reach out to experts in other departments or agencies.
Cloud-based contact center for Government with dynamic IVR
Cloud-based contact center for Government with emotion recognition
Cloud-based contact center for Government with personalized service
Cloud-based contact center for Government with track progress features


CloudTalk Call center software for government and security

Store and manage your individual data and call recordings according to your needs. Take advantage of our Secure Cloud Based solution or just as easily use your own proprietary servers. This gives you full ownership over your contact center data and the freedom to customize preferences for user authentication, data retention and more.

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CloudTalk Call center software for government and call recording protection

Protect your call recordings. Access to all call recordings in Cloudtalk require user authentication by default. Additionally, you can also customize the data retention length for call recordings according to your specific needs. Cloudtalk supports compliance with security regulations such as GDRP.

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CloudTalk Call center software for government and intelligent routing

Intelligent routing can increasingly enhance the customer experience offered through the consistent application of speech recognition, intelligent IVR, smart reconnect and self-service conversations based on customer data. Context-aware applications can dynamically optimise interactions based on request histories transactions and other recent contacts – effectively providing personalised routing based on the customer’s unique situation and needs.

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Provide self-service options so that citizens can find information, request non-emergency services, and monitor service progress 24 hours a day. With a deep integration to CRM systems, CloudTalk provides agents with immediate access to client information on every call, for a personalized experience and faster issue resolution.


If there are any unanswered phone calls, CloudTalk can automatically call your clients back. A missed call from a client is registered in the system, which will later dial the client’s number until the agent and the client are successfully connected.

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Interactive Voice Response (IVR) menu

Create your multi-level IVR menu to guide the caller through different options and make sure they are always directed to the right department, agent or group of agents and receive relevant information through customized messages.

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Call Recording

CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

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Call statistics

Track the performance of your call center. CloudTalk is a truly data-based system. Complex statistics on calls, agents and call queues all in one place. Make smart decisions based on relevant data.

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Reliable and safe operation of your business phone system. Your data and VoIP services are safe with us. All CloudTalk data are stored in modern safe data centers with 24/7 monitoring.

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Try CloudTalk demo for free

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