	Cloudtalk	Callrail
Pricing	Starting at $25 per user/month billed annually, you'll get advanced analytics, reporting, and productivity features right at your hand. Custom membership is available.	Starting at $45 per month just for Call Tracking products. Other analytics features are available for an extensively high additional price.
Call management	Each of CloudTalk's memberships includes features like Automated call distribution, IVR, Call notes, tags, and Click to call.	For $95 per month, you can get a Conversation analytics product with some of the call management features.
Integrations	Automatically log your calls and lead into desired CRM. CloudTalk offers an open API, as well as over 30+ CRM and helpdesk integrations like Salesforce, Hubspot, Zapier, Zoho or Zendesk.	Callrail offers more integrations with tools for lead tracking, but integrations for logging and management are missing. It integrates with features like Facebook, Google Ads, Wix, VWO, or Slack.
Reporting	In-depth reporting offers filtering data by agent, phone number, queue or timeframe, inbound, outbound calls, and missed calls. Rely on real-time data to keep track. No additional price.	For $145 per month, you get the Analytics suite feature.
Report sharing	Easily download your custom in-depth reports as xlxs and share them with colleagues or clients.	Offers to share the dashboards as PDF or html.
Call recording	CloudTalk automatically captures a call in an audio file format with all client's information and previous integrations. Analyze, monitor, and download your call recordings whenever you need to.	CallRail allows you to automatically record phone calls received by your tracking numbers
Missed calls reminders	Handle a high volume of incoming calls with Smart detection of resolved missed calls. This feature reminds your agents to call back, and shows you the most recent missed calls. It also additionally filters those calls that have already been resolved and those which have not been resolved.	Does not offer this feature.
Spam call detection	CloudTalk allows you to compile a blacklist of phone numbers so that you can block any unsolicited calls.	Offers just a basic robocall protection.
Call queuing	Create customized call queues. Inbound calls are sorted in call queues based on predefined rules and steered to available agents within the right group. Personalized messages are available as well.	Does not offer this feature
Click to call	Initiate calls directly from your internet browser, CRM or helpdesk tool. This feature eliminates manual dialing to decrease the risk of errors.	Click-to-call refers to a type of Google Ads ad. When you click on it, it directly calls the business as opposed to linking to their website.
Auto-calling	A Predictive dialer ensures that you make more customer calls in a shorter time. When an agent is available, CloudTalk automatically dials the next call in line	Does not offer this feature.

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