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CloudTalk Inbound call center with VoIP

Support Center

Our software designed for contact centers allows complex processing of inbound phone calls from your clients contacting the helpdesk with their enquiries. Use all benefits to boost customer satisfaction - advanced call routing to the appropriate agent, VoIP phone calls, IVR menu and Caller Groups to minimize waiting times and Callback for missed calls.
CloudTalk contact center with intuitive VoIP-based administration interface

A system leveraging data with functionalities of leading global contact centers

  • Easy-to-use and transparent administration interface
  • Functionalities are flexible and adaptable to your needs and preferences
  • Call statistics and analyses shown in comprehensive graphs allow you to make the right decisions based on relevant data
  • Transparent Wallboard displaying current call center status to all employees
  • History of phone calls, orders and tickets displayed in caller details
  • Relevant information on customers, including notes, tags or phone conversation recordings
  • Using latest VoIP technologies

Real-time customer card pops up even before the phone is answered

Create an unexpected experience for your clients. Customized information available during the call with a real-time customer card. No more searching for information in numerous systems - everything is displayed in one place.

  • Phone number and name of the customer pops up when the phone rings
  • History of all phone calls with notes and phone conversation recordings
  • History of orders and current orders
  • History pulled from other communication channels (tickets, chat, email, social media…)
  • Other caller details, e.g. important notes, tags or phone conversation recordings
 

Overview of past interactions facilitates the agent's work and makes the client feel more at ease.

Cloud contact center displaying real-time caller information even before the phone is answered

Integrate your contact center software with more than 500 tools

CloudTalk can be easily integrated into your existing CRM, e-commerce or helpdesk tools. Your agents will see all caller details displayed in one place. This will allow them to help the client more thoroughly and quickly. They can also modify communication based on the customer's needs. VoIP phone calls will help you improve the whole caller experience.

CloudTalk can be linked to any information system through our CloudTalk API.

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Features

Improve your customer support - every phone call counts.
With advanced features of our contact center software, your customer support will get to a whole new level.

Real-time customer card

Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat or notes. This allows them to deliver top-notch customer service.

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Call Recording

CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

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Call queuing

Create customized caller queues. Inbound calls are sorted in caller queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.

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Callback

If there are any unanswered phone calls, CloudTalk can automatically call your clients back. A missed call from a client is registered in the system, which will later dial the client’s number until the agent and the client are successfully connected.

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Business hours

Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

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Interactive Voice Response (IVR) menu

Create your multi-level IVR menu to guide the caller through different options and make sure they are always directed to the right department, agent or group of agents and receive relevant information through customized messages.

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International numbers

Acquire international numbers (with geographic or non-geographic codes) from more than 60 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.

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Try CloudTalk demo for free

Fill in the form and start improving your customer interactions