CloudTalk for Support

Call center software that takes the chaos out of your phone support process, so you can focus on growing your business instead. Advanced features, including smart call routing, IVR and integrations ensure that calls never go unanswered.

Support center software
CloudTalk Call Center software

Resolve complex issues faster with personalized support

CloudTalk Support is intuitive and it’s built with support agents in mind. No more searching for information in numerous systems - everything is displayed in one place. It’s easy to be productive and manage your customer interactions.

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With CloudTalk inbound call center solution, you will never be charged for inbound calls.

 

Advanced features such as smart call routing and callback ensure that calls never go unanswered.

 

Make your customers happy and handle all your calls as a team. CloudTalk helps you provide personalized customer service.

 

History extracted from other communication channels (tickets, chat, email, social media...).

 

Overview of past interactions facilitates the agent's work and makes the client feel more at ease.

 

Adding comments on calls will allow you to update customer information and sync it with your CRM or helpdesk. Your team will always be up-to-date.


Be smart about your support

CloudTalk Support arms you with insights so that you can measure and improve your customer service. With real-time analytics you can track call activity, service level or customer sentiment of your inbound call center software to make better decisions and resolve issues faster.

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CloudTalk Analytics for Call center
 

Service Level. Wait Times. Agent Status. Real-time call statistics keep Supervisors up-to-date.

 

Make data-driven decisions to improve your team's performance. Monitor your call center quality and customer experience.

 

Easy-to-use and intuitive user interface. History of phone calls, orders and tickets displayed in one place.

 

Using latest VoIP technologies, so the setup only takes a few minutes. The only thing a team needs to get started is an internet connection, a headset, and ears that are ready to listen.

 

Having the right tools is the key to keeping inbound phone support running smoothly.

Inbound call center features

With CloudTalk advanced features, your customer support will get to a whole new level.

Integrate your active call center software with business tools

Integrate your inbound call center software with more than 500 tools

CloudTalk Support can be easily integrated into your existing CRM, e-commerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.


Improve your call center with CloudTalk

Try CloudTalk for free. Fill in the form and start improving your customer interactions with intuitive and simple cloud call center solution.

Improve your call center with CloudTalk