Answer around 40% more incoming calls and improve CSAT with impeccable call quality, toll-free numbers, coverage in 160+ countries, advanced analytics, and more.
You can’t personalize your service if you don’t understand who your callers are. CloudTalk tells you who’s on the other end of the line even before an agent accepts the call. See all contact history with previous customer interactions displayed in a single dashboard. Solve problems more quickly and show clients that you care.
Our advanced analytics allow you to view all your in-depth data on your customer support team’s performance in a single dashboard. Whether you need to adjust your KPIs, get insights on agents’ performance and training, or see the reasons behind missed calls, CloudTalk analytics always points you in the right direction.
Listen to your calls and gain a deeper understanding of the biggest strengths and weaknesses of your team. Turn these into educational materials, training, or an onboarding curriculum. Showcase your top agents by sharing their best practices with the rest of the team and letting less experienced agents learn from them.
Boost your engagement with Green (0800) or blue (0850) toll-free numbers, and let your customers call you for free or at very low rates. This may increase incoming calls by as much as 40%, as well as improve your CSAT score. It also presents you as a fair business that doesn’t charge customers unnecessarily.
Make your work easier and more efficient. CloudTalk integrates with over 35 CRM and helpdesk tools, in addition to other software. Examples include Zendesk, LiveAgent, and Intercom. Thanks to our integrations, you’ll never have to switch between platforms. All the information you need is conveniently displayed in a single, unified platform.
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5 – 260 reviews
4.4/5 – 840 reviews
4.4/5 – 310 reviews
4.5/5 – 260 reviews
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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It’s a type of software designed to manage incoming calls to a call center. The goal is to better assist customers, make your workflow more efficient, and provide clients with relevant information. It typically includes features such as call routing, IVR (Interactive Voice Response), call queuing, and real-time reporting.
Call centers use a variety of solutions to manage their operations, including call center software, CRM software, workforce management software, and more. These solutions are designed to help call centers manage incoming calls, track agent performance, and improve customer satisfaction.
Inbound calls are calls that come from clients seeking assistance or information. Depending on the industry, examples of such calls include customer inquiries, complaints, updates on shipping status, technical support requests, product or service questions, and more. Find more information about inbound calls and how to handle them here.
Many inbound call center software, including CloudTalk, offer toll-free numbers. These allow customers to call you for free or at very low rates. You can choose from Green (0800) or Blue numbers (0850). Furthermore, there are international numbers that let you maintain a local presence anywhere in the world. CloudTalk offers over 160 of them.
Attend to more customers by using inbound call center software with the right toolset.
Collect data with advanced analytics and know your performance
Laverage omnichannel support (phone, chat, SMS, social media, and more)
Collect real-time learnings from agents’ calls and educate them accordingly
Personalize your support by learning as much about your customers as possible
Inbound call center KPIs can be broken down into 4 categories: customer satisfaction, business value, operational efficiency, and people management. Examples include CSAT (Customer Satisfaction Rate), Customer Churn Rate, and FCR (First Call Resolution).
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