Unite the powers of AI, help desk, and proactive support to turn customer service into your biggest competitive advantage.
Let Intercom’s Fin AI respond to routine questions based on your knowledge base and close more tickets faster.
Integrate your help center into your entire online presence and allow users to answer their questions faster.
Comment and discuss tickets directly in a shared inbox to streamline resolution with effective collaboration.
CUSTOMIZATION
Choose when and how CloudTalk automatically creates tickets to streamline individual teams’ workflows and maximize overall organizational efficiency.
UNIFIED COMMUNICATIONS
Maintain a complete overview of all your prospect/customer interactions across calls and SMS messages and create the ultimate personalized experience.
MORE PREDICTABILITY
Know who’s on the line before you pick up the phone. CloudTalk provides your agent with that prospect’s existing tickets directly in CloudTalk’s phone apps.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
The Intercom phone integration connects sales, marketing, and support to create a holistic omnichannel communication solution that allows you to reach audiences anywhere and anytime. When you are logged into your Intercom account, all phone numbers are automatically converted into a clickable format, allowing you to easily initiate calls with a single click – at CloudTalk, we call this click-to-call feature.
Integrating Intercom with CloudTalk allows you to seamlessly synchronize customer contact details, as well as your call and conversation history, across the two platforms. These updates happen automatically at regular intervals, ensuring that you always have access to up-to-date information.
There are 7 key benefits to using the Intercom + CloudTalk integration.
They include:
– Customer contact details (name, email, phone number,
company, etc.)
– Call history, including call recordings
– Notes and comments
– Conversations from Intercom
– Email and chat communication
– Various other activities related to Intercom and CloudTalk
– Clickable phone number format for quickly initiating calls online and across
work tools
Schedule a demo today and find out for yourself.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
