Elevate your team’s performance with one platform for sales training, enablement, and call insights.
Maximize agent engagement and knowledge rentention with scientifically-proven learning courses.
Outfit your reps with content they need to succeed in a single internal, easy-to-access platform.
Evaluate, contrast, and optimize actual agent performance with internal and industry best practices.
ANALYTICS AT SCALE
View your call center data through the lense of overall business performance. Identify issues and react in real time to reinforce your bottom company’s line.
DASHBOARD-FRIENDLY
Get real-time insights into agent performance via CloudTalk’s Dashboard, direct initiatives such as lowering wait times, and drive competition between employees.
CUSTOM COACHING
Filter data on a team or individual level and discover unique coaching opportunities. Avoid a costly-scatter-shot coaching approach and train the skills each agent needs the most.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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Mindtickle is a cloud-based sales enablement and learning platform that helps businesses with team onboarding, engagement, and development. It provides a set of tools to assist sales teams in acquiring and retaining customers, increasing efficiency, and optimizing sales performance.
The Mindtickle and CloudTalk integration allows sales teams to communicate with prospects and customers in real-time via voice calls and chat. Furthermore, Mindtickle’s data-driven insights help sales teams gain valuable customer information and close deals faster.
Mindtickle and CloudTalk’s cooperation increases efficiency and improves customer insights and sales performance. Thanks to it, sales teams can now quickly access customer data, track customer engagement, and use real-time insights to close deals faster.
Sales performance can be measured in a variety of ways, including customer engagement (check our auto-attendant scripts that help you to engage customers on call), sales team performance, and data-driven insights.
Mindtickle provides comprehensive analytics to assist teams in measuring their performance and identifying areas for improvement.
Sales enablement provides resources in order to close more deals. Examples of such resources are onboarding tools, training, and sales coaching.
Check our onboarding portal.
Schedule a demo today and find out for yourself.
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