Boost your e-commerce sales with Shopify + CloudTalk

Integrate CloudTalk with Shopify and have all your most important customer data at your fingertips anytime, anywhere. Sell effortlessly.

Analyze and optimize every touch point and boost engagement Shopify is intuitive to use and helps make eCommerce easier for budding businesses.

Use click-to-call to instantly start making calls CloudTalk’s Click to Call feature dramatically increases the efficiency with which Shopify users can contact their business’ customers.

Win deals 75x faster with opportunity insights and accurate forecasting Stay ahead of the competition and win new deals faster than you ever thought possible.

Spend more time interacting with customers Shopify users know that customers come first. With the CloudTalk + Shopify integration, they can attend to customers’ concerns as soon as they come up.

What is Shopify?

Shopify is the world’s most popular eCommerce platform that allows merchants to create their own online stores, with more than 2.1 million daily active users, and keeps growing.

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How you can benefit from the Shopify integration

Get access to the customer data even before picking up the call

When a customer is calling, agents usually need 30-60 seconds to find basic information about the caller. With Shopify & CloudTalk integration, the customer support team can drastically reduce wait time for customers. Moreover, agents can offer more personalized service thanks to the customer’s details displayed right in CloudTalk.

Spend more time interacting with customers, less by browsing

Integration with Shopify allows you to take manual searching out of your workflow. Your agents can see details like name, email, previous orders, returns, and tracking number, all in one place. If you need to get even more information about your customer, you can get into the customer’s Shopify profile in just one click.

Enjoy Click-to-call feature in Shopify

Make your outbound calls in Shopify with a single click. You can follow up with your clients or make sales outreach without leaving Shopify. Thanks to the Click-to-call feature, all the phone numbers will be recognized and converted into clickable format. Thanks to the Click-to-call feature, your team can skip dialing numbers, and be more focused on the conversation with clients.

Go to customers’ Shopify profile in just one click

The CloudTalk + Shopify integration is intuitive, and allows users to easily switch between systems. This kind of mobility helps smooth out workflows and, as a result, increases efficiency across the board.

CloudTalk + Shopify = Success

Both CloudTalk and Shopify are market front-runners in their respective categories. By combining CloudTalk’s comprehensive call center software with Shopify’s top-of-the-line e-commerce system, you can ensure your customers receive a high quality service via smooth VoIP connections and all your interactions being logged seamlessly.

All you need to do is add the integration into your CloudTalk account.

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How to Setup the Shopify Call Center Integration with CloudTalk

#01

Login to CloudTalk Dashboard account here

#02

Click on Account -> Integrations in the left sidebar menu

#03

Select Shopify integration and click on +Add button to install the integration

#04

Fill in your Store domain and click Continue

How to Setup the Shopify Call Center Integration with CloudTalk

#05

You will be redirected to Shopify Login page, where you need to log into your account

#06

After successful login, you will be redirected back to CloudTalk Dashboard

#07

Make sure your integration is set in Active state

#08

Finally click on the Save button and your integration is ready to use

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“One of the best features of CloudTalk is the SMS and call feature which is the easiest to navigate. This app is very reliable when it comes to marketing and eCommerce businesses.“

G2, Verified User in Marketing and Advertising, Mid-Market

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FAQs

What is Shopify and how do you use it?

Shopify is a leading eCommerce platform that allows users worldwide to set up their own business online.

How does the Shopify + Cloudtalk integration work?

Why not add a call center feature to your online store? Send SMS, email, and make calls to your customers for a better experience and more recurring buyers.

Additional Shopify Benefits for you business

Eliminates the need for technical expertise with its full range of services
one of the easiest ways to launch an online business while allowing room (and functionality) for growth.

Shopify Ecommerce Stores are Highly Secure

Shopify has Easy to Install Apps

Like CloudTalk! (although not from the Shopify app store)

Easy Payment Systems