2,900+ call center e sistemi telefonici basati su CloudTalk e molto altro ancora
Essere coraggiosi ripaga Scopri tutte le funzionalità che facilitano il tuo lavoro e che aumentano le tue prestazioni
CloudTalk vs. GoToConnect
cloudtalk
GoToConnect
Memberships
There are no hidden fees to surprise you. We have 4 various memberships, including tailor-made options to fulfill all your needs. Use advanced features and unlimited conference calling minutes.
The basic plan starts at $13,95 per user/ month as a simple business phone system with chat and video conferencing limited to 40 minutes.
Most suitable for
Sales and support teams with features like smart dialers, automated outbound caller ID, call masking, or real-time customer card. You can also create tasks directly from CloudTalk to ease your workflow.
Inbound and outbound calling.
Campaigns
Create outbound call center campaigns with call scripts and questionnaires. Let your agents focus on the calls. You can monitor the campaign in real-time and make necessary adjustments, so it is even more efficient.
Offers pre-recorded agent messages, customize call flows, and dashboards
Call notes and tags
Assign each call a self-made tag to sort them into categories and quickly identify what type of call it is. Create a detailed call content overview
GoToConnect does not offer this feature.
Business hours
Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number/answering machine or even use various combinations
GoToConnect does not offer this feature.
Call masking
Call Masking is a specific technique designed to protect the personal information of both parties - buyer and seller. Reveal your personal number only after you decide to do so.
GoToConnect does not offer this feature.
Caller ID
CloudTalk’s Caller ID feature enables your agents to view the caller’s name and phone number the moment calls come in.
GoToConnect does not offer this feature.
Data import
Import your contact lists into CloudTalk as a simple text file and get more customer information. You only need to have the contact list in CSV format. It is used to exchange data between two systems.
GoToConnect does not offer a possibility to import your existing data.
Smart dialing
Click to call feature lets you initiate a call directly from the browser. Smart dialer automatically compiles a list of numbers and lets you call through them with a single click. The power dialer makesyour call center telemarketing campaigns more comprehensive
Offers 1-click queuing option.
Real-time data
Besides a real-time dashboard, CloudTalk also offers a real-time customer card. See all customer details even before picking up the call.
Provides a real-time dashboard with an overall view of call center performance.
I dati di confronto si basano su un’analisi del 4° trimestre 2021.
Soluzione basata sul cloud. Interfaccia moderna. Supporto 24/7
Non perdere tempo ad aspettare risposte che non arriveranno mai. Affidati a un software che funziona veramente.
Interfaccia user-friendly che ti fa migliorare
CloudTalk è un software flessibile. Scegli gli elementi della dashboard secondo le tue esigenze aziendali, crea un flusso di chiamate personalizzato con la funzionalità IVR o imposta dei messaggi di benvenuto. Abbiamo anche il wallboard per avere un quadro in tempo reale di quello che sta succedendo nel tuo call center.
Funzionaltà e installazioni API senza bisogno di supporto tecnico
Vogliamo che tu usi gli strumenti che ami. Integra CloudTalk con l’helpdesk e più di 40 CRM, secondo le tue esigenze. Non hai trovato quello che stai cercando? Integra CloudTalk con i tuoi sistemi esterni da solo. Tutto ciò di cui hai bisogno è seguire i semplici passi di installazione nel nostro centro di assistenza, e sei pronto per iniziare.
L’assistenza clienti che risponde a tutte le tue domande
La customer experience è la nostra priorità. Abbiamo già una risposta per tutto ciò che si può cercare. Per semplificare il tuo processo di onboarding, abbiamo creato un portale Onboarding con tutti i passaggi. Hai bisogno di più assistenza? Il nostro team di supporto dedicato è qui per rispondere ad ogni domanda e richiesta che hai.
Lavora con le app che ami. CloudTalk offre oltre 30 integrazioni per migliorare il tuo flusso di lavoro
Crea una presenza in tutto il mondo con oltre 160 numeri internazionali e codici brevi
Acquisisci numeri internazionali con codici geografici o non geografici da più di 160 paesi in un’unica piattaforma. Ciò ti dà la possibilità di impostare dei numeri locali in più regioni. Inoltre, avere dei numeri internazionali aiuta anche le piccole imprese a costruire una presenza mondiale. Contattaci e imposteremo tutti i numeri che desideri.
Con CloudTalk Go, puoi stare connesso con i tuoi clienti da qualsiasi luogo. La nostra nuova versione dell’applicazione mobile offre tutte le funzionalità più importanti e un’interfaccia aggiornata e facile da usare.
Rafforza il tuo team con l’approccio più moderno. Oggi.
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
Manage Cookie Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Sempre attivo
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
