Integrate Magento with your contact center software
Integrate Magento with CloudTalk and help your agents provide better service to your clients. Your agents will receive instant information about the callers’ orders.
By integrating CloudTalk with Magento, you will always see the most up-to-date customer data during the call. CloudTalk will instantly display information about the customer’s profile, detailed order data, and complete history of communications and orders even before the call is connected.
If your e-commerce is built on Magento and you wish to provide your clients with excellent customer support, there’s nothing easier than to integrate it with CloudTalk. And this will only take a couple of minutes.
Note: Magento Integration is available only in the Magento 2 version or higher.
CloudTalk will always be populated with the most up-to-date information, which gives you more time to focus on what really matters – customer interactions.
Customer and order data are displayed in one place – in each client’s contact detail. So when a customer calls, your agents will see all necessary real-time information, which enables them to provide optimal customer support.
CloudTalk displays the following data for orders taken from Magento:
- Order ID
- Status of the order (processed / pending, etc.)
- List of individual items (type of products, quantities, price)
- Shipping method
- Billing address
- Delivery address
- Total amount to be paid
- Payment status (paid/unpaid)
- Comments on the order
- Date and time of placing of the order
- Quick link to the order’s detail in Magento
Two-way data synchronization for improved performance!
Apart from viewing information in CloudTalk, you can change the status of the order or add comments in the customer card even when you are still on the phone. CloudTalk will automatically update the information in Magento. If you receive a call from your existing client and their contact details need to be changed, you can do that easily and quickly in CloudTalk, which will automatically sync the new information with Magento.
By integrating CloudTalk and Magento, you will no longer have to switch between the two systems during the call.
However, if you do need to switch to Magento, you can do that with a single click by using a button in the customer card’s detail in CloudTalk. Contact center software integration will boost agent efficiency and productivity and improve the quality of your customer center.