MyFlooring allows customers to get a variety of flooring styles from the comfort of their own homes. Sample delivery, flooring installation scheduling, low price guarantee and a lifetime warranty. A process that’s easy and convenient, from start to finish—making customer service paramount to success.
With an offering of superior quality, MyFlooring garnered an immediate strong following. The company needed to act fast and provide an excellent customer experience despite the growing demand.
It quickly became clear that the missing piece was intelligent phone software integration with the existing systems. And while there are many cloud-based VoIP service providers out there, MyFlooring needed one that could bridge the gap between a significantly wide variety of systems (CRM, helpdesk solution, etc).
Evolving from a startup to an established player and having tested out two phone system providers, MyFlooring was dissatisfied with insufficient integration and a below-par user interface. Among other requirements, the company needed a phone system that could be accessed from any device.
In short, the MyFlooring team was ready to link up with a top-rated phone solution, and they threw the ball to CloudTalk. Our experts were tasked with tackling synergy and automation, working closely with the CRM system Pipedrive to perfect its integration—giving MyFlooring’s sales associates the visibility needed to make the most out of every customer interaction.
The key requirements for the new software were clear:
CloudTalk has become MyFlooring’s primary way of connecting with existing and potential customers. Our services are utilized every minute of every day by the entire team. No matter how you slice it, there is nothing like a human voice on the other end of the line.
In the dynamic hustle of a sales associate’s day, it is essential to have all information unified and easily accessible at all times. This is the foundation of exceptional customer interaction.
Dates, times, messages, recordings — all right there whenever needed. MyFlooring can now maximize the benefits of utilizing geographically-focused phone numbers to serve its markets. Having the ability to manage everything in a highly configurable way has swiftly proven invaluable.
At CloudTalk, we’re always excited to hear our customer stories. If you need help with any of the above-mentioned business issues (or anything else we have the power to optimize), we’d be more than happy to answer your questions.