MyFlooring

Challenge

With an offering of superior quality, MyFlooring garnered an immediate strong following. The company needed to act fast and provide an excellent customer experience despite the growing demand.

It quickly became clear that the missing piece was intelligent phone software integration with the existing systems. And while there are many cloud-based VoIP service providers out there, MyFlooring needed one that could bridge the gap between a significantly wide variety of systems (CRM, helpdesk solution, etc).

Enter CloudTalk

Evolving from a startup to an established player and having tested out two phone system providers, MyFlooring was dissatisfied with insufficient integration and a below-par user interface. Among other requirements, the company needed a phone system that could be accessed from any device.

In short, the MyFlooring team was ready to link up with a top-rated phone solution, and they threw the ball to CloudTalk. Our experts were tasked with tackling synergy and automation, working closely with the CRM system Pipedrive to perfect its integration—giving MyFlooring’s sales associates the visibility needed to make the most out of every customer interaction.

The key requirements for the new software were clear:

• Cross-platform: The MyFlooring sales team needed to be able to access all sales tools on any platform or device. No delays, no complications.
• Intuitive interface: Not having to worry about the level of the sales team’s tech skills was a must. The team wanted an easy-to-use system. Grab a phone, make a call, take care of business. That’s it.
• Better customer experience: With an abundance of tools, features and software that provide seamless customer experience, MyFlooring wanted the best of the best.

Results

CloudTalk has become MyFlooring’s primary way of connecting with existing and potential customers. Our services are utilized every minute of every day by the entire team. No matter how you slice it, there is nothing like a human voice on the other end of the line.

In the dynamic hustle of a sales associate’s day, it is essential to have all information unified and easily accessible at all times. This is the foundation of exceptional customer interaction.

Dates, times, messages, recordings — all right there whenever needed. MyFlooring can now maximize the benefits of utilizing geographically-focused phone numbers to serve its markets. Having the ability to manage everything in a highly configurable way has swiftly proven invaluable.

Essential CloudTalk benefits

• Business hours: Customer concerns always flawlessly addressed while allowing associates to live full and productive lives outside of work.
• Personalization: Hearing an agent’s greeting asking to leave a voicemail is an extra touch that repeatedly gets great feedback. Goes a long way in building a human connection.
• Customization: Being able to granularly control call routing rules is crucial for any growing team.