3,000+ call centers and phone systems powered by CloudTalk and counting
Wondering what smooth calling sounds like?
CloudTalk vs. Aloware
Cloudtalk maakt je werk gemakkelijker. We bieden meer dan 100 ingebouwde geavanceerde functies voor de meest kosteneffectieve prijs.
cloudtalk
Aloware
Pricing
CloudTalk starts at $25 per user/month billed annually, tailor-made plan available.
Starts at $40 per user/month, with a limited number of features.
Reliability
9 globally distributed servers, live call quality monitoring, guaranteed latency, and minimal jitter.
Remote-friendly solution.
Mobile app
Brand new mobile app CloudTalk Go, available for Android and iOS. Updated on a regular basis, smart dialing options are available.
Mobile app available for Android and iOS. Missing some key features, such as the advanced dialing option.
Integrations
Over 40 integrations are available, including Salesforce, Pipedrive, Hubspot, Zendesk, Zendesk Sell, Shopify, and others.
Offers integrations with Zapier, Slack, Pipedrive, Zoho and Hubspot CRM.
Hold calls
Thanks to the Call queuing feature, you can easily put a call on hold. Enhance customers' experience with custom music while they're waiting.
Offers a Parked Call feature, allowing agents to put a call on hold and other agents pick it up.
Reporting
Advanced reporting features to include Agent reporting, Call reporting, monitoring, Call statistics, Emotional analytics, and creating custom reports.
Offers reporting options.
Routing
Choose from several routing options, such as Caller-based or Skills-based routing, ACD, IVR, Preferred agent routing, VIP queues, and more.
Offers the IVR option, call transfers, and call forwarding.
Call tagging
Label each call with a self-made tag. This allows you to sort calls into categories and quickly identify what type of call it is.
Offers customizable tags.
On hold
Improve the on-hold experience with advanced call queuing strategies, personal greetings, or custom music. Sort incoming calls.
Offers the option to put calls on-hold.
Real-time updates
The real-time dashboard shows key metrics like call queue statistics, average wait time, active calls, and agent status.
Offers live dashboard and agent monitoring.
Call masking
Call Masking is a specific technique, designed to protect the private information of both parties - buyer and seller. Reveal your personal number only after you decide to do so.
Detects calls that you shouldn’t waste time on. Prevents robot dialers and spammers from reaching your business line.
Vergelijkingsgegevens zijn gebaseerd op een analyse van Q4, 2021.
3 hoogtepunten die je zakelijke telefoon verwachtingen zullen veranderen
Kies een oproepsoftware waarop je kan vertrouwen.
Gesprekken van hoge kwaliteit
Vergeet afgebroken oproepen of onderbrekingen. Alle gesprekskwaliteit wordt live gemonitord, zodat we een sterke verbinding kunnen bieden en je oproep onmiddellijk kunnen doorverbinden naar de best mogelijke belroute. CloudTalk is ook een geregistreerde provider in meerdere landen. Dat helpt ons om controle te krijgen over meerdere aspecten van de kwaliteit van telefoongesprekken.
Gloednieuwe Mobiele app
Met CloudTalk Go kan je overal in contact blijven met je klanten. Onze nieuwste versie van demobiele app biedt alle belangrijke functies en een bijgewerkte, gebruiksvriendelijke gebruikersinterface.
Intuïtieve interface
To deliver the best service, you need the best tools. When using CloudTalk, you have everything you desire right at your fingertip. Including 30+ advanced calling platforms, CRMs, and over 40 most-used integration, as well as 24/7 dedicated customer support. They will hear you out whenever you need assistance.
Als het gaat om het gebruik van CloudTalk, willen we dat je alles hebt wat je nodig hebt. Daarom bieden we meer dan 40 krachtige CRM- en helpdesk-integraties, waaronder populaire tools zoals Hubspot, Salesforce en Pipedrive.
Je hebt geen IT support nodig. Om de gewenste integratie te installeren, hoef je alleen maar te kiezen en op de knop te klikken.
Blijf op de hoogte van de huidige trends. Emotion analytics stelt je medewerkers in staat om hun gesprek of de stemming van de klant na elk gesprek met een enkele klik te beoordelen. Teamleaders kunnen relevante feedback krijgen, wat hen helpt bij een-op-eengesprekken met medewerkers. Deze gegevensgestuurde feedback verbetert je algehele klantenervaring.
Je medewerkers kunnen niet constant aanwezig zijn. Maar wat als het lijkt alsof ze er zijn? Met de Callback functie vqn CloudTalk, heb je geen gemiste oproepen. Mochten er onbeantwoorde telefoontjes zijn, dan neemt CloudTalk automatisch contact met je klanten op.
Schakel de Desktop melding in en CloudTalk waarschuwt je automatisch wanneer er een oproep binnenkomt. De melding geeft de informatie van de beller weer, zoals naam, telefoonnummer en toegewezen telefoonnummerlabel. Het geeft je ook de mogelijkheid om een realtime klantenkaart te openen met een volledige geschiedenis van activiteiten, plus extra belgegevens.
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
Manage Cookie Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Altijd actief
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Ondersteuning & Verkoop
Inkomend
Uitgaand
Zakelijk telefoonsysteem
Teams op afstand
E-commerce
IT
Financiële diensten
Gezondheidszorg
Reizen & Gastvrijheid
Onderneming
Middelgrote & Grote
Kleine
Hubspot
Zendesk
Pipedrive
