Leverage all the benefits of a call center software and helpdesk without any compromises. Integrate Zendesk with CloudTalk to:
deliver the highest level of customer care
reduce wasted time on unnecessary tasks
boost your performance with 100+ advanced features
4,000+ call centers and phone systems powered by CloudTalk and counting
By using Zendesk CTI and our Click to Call feature, agents will no longer need to enter phone numbers manually. They can reach out to customers right from the Zendesk interface, and you can automatically access the previous tickets to have detailed information about your callers.
The Zendesk + CloudTalk integration eliminates the need to switch between different tools or databases if the operator needs to find specific customer information. When receiving a call, your agent can easily access the caller’s profile in CloudTalk’s interface even before picking up the phone.
Searching for ways to automate your daily workflows in your customer support or contact center? Workflow Automation is an efficient way of streamlining business processes.
Create customer-specific business process flows even when using several different platforms
Automatic follow-up via SMS after completed inbound/outbound calls with a specific tag
Slack message notification after receiving SMS
Automatic ticket creation in Zendesk when a customer is not reached by an agent
When using the SMS feature from CloudTalk, you can synchronize all of your messages to your Zendesk account. After this sync is activated, CloudTalk will simply synchronize SMS messages, so you won’t miss any important information when dealing with customers or prospects.
When you track important data like average wait time, maximum wait time, average abandoned call rate, and call queue statistics, you can easily identify the biggest pain points in your customer support operation. Moreover, you can recognize the agents that deliver the best results.
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Ontdek hoe CloudTalk u ongeëvenaarde controle kan bieden over de ervaring van uw klant en begin vandaag nog met het voldoen aan hun verwachtingen
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