Smartest call center integration for Zendesk? Cloudtalk!

Leverage all the benefits of a call center software and helpdesk without any compromises. Integrate Zendesk with CloudTalk to:

deliver the highest level of customer care

reduce wasted time on unnecessary tasks

boost your performance with 100+ advanced features

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cloudtalk integration for zendesk sell

3,000+ call centers and phone systems powered by CloudTalk and counting

Quick integration overview

Communication plan

Centralize your communication

Zendesk is a great tool for omnichannel communication. After linking it to CloudTalk, you will be able to see your entire call history in Zendesk (including tags, notes, sentiment ratings, etc.).

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Connect your phone system with Zendesk

By using Zendesk CTI and our Click to Call feature, agents will no longer need to enter phone numbers manually. They can reach out to customers right from the Zendesk interface, and you can automatically access the previous tickets to have detailed information about your callers.

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Prospecting methods

Powerful call center features

CloudTalk offers 50+ features and you can choose the ones that best match your needs. For instance, the Click to call feature will convert all your phone numbers into a clickable format so you can easily initiate calls directly from Zendesk.

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Surprise your customer with a personalized and quick response

The Zendesk + CloudTalk integration eliminates the need to switch between different tools or databases if the operator needs to find specific customer information. When receiving a call, your agent can easily access the caller’s profile in CloudTalk’s interface even before picking up the phone.

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Outbound calling with click to call feature
logged as an activity

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Automate your daily tasks with Workflow Automation

Searching for ways to automate your daily workflows in your customer support or contact center? Workflow Automation is an efficient way of streamlining business processes.

Create customer-specific business process flows even when using several different platforms

Automatic follow-up via SMS after completed inbound/outbound calls with a specific tag

Slack message notification after receiving SMS

Automatic ticket creation in Zendesk when a customer is not reached by an agent

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Get the best form Zendsek+ CloudTalk integration
 without any compromises

SMS

Synchronize SMS to your Zendesk

When using the SMS feature from CloudTalk, you can synchronize all of your messages to your Zendesk account. After this sync is activated, CloudTalk will simply synchronize SMS messages, so you won’t miss any important information when dealing with customers or prospects.

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Advanced Analytics With Unlimited History

Keep an eye on important metrics

When you track important data like average wait time, maximum wait time, average abandoned call rate, and call queue statistics, you can easily identify the biggest pain points in your customer support operation. Moreover, you can recognize the agents that deliver the best results.

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real time dashboard

Real-time data synchronization

To deliver excellent customer support, your team needs to have quick access to customer conversations and ticket history. Two-way synchronization allows you to see all of your clients’ data in both systems.

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Integration Zendesk + CloudTalk
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