CloudTalk Subprocessors

CloudTalk maakt gebruik van enkele subprocessors die assisteren bij het leveren van de diensten van CloudTalk. Een subprocessor is een door CloudTalk ingeschakelde externe gegevensverwerker die toegang heeft of mogelijk zal hebben tot persoonsgegevens van CloudTalk (elk een “Subprocessor”). Deze pagina bevat belangrijke informatie over de identiteit, locatie en rol van elke Subprocessor.

CloudTalk kiest zorgvuldig elke Subprocessor die toegang zal of kan hebben tot onze gegevens of deze zal verwerken om strikte beveiligings-, privacy- en vertrouwelijkheidspraktijken te garanderen. Al onze Subprocessors nemen de GDPR zeer serieus en ze voldoen er allemaal aan.

Lijst van Subprocessors

Third-Party Service Purpose Entity Country
Amazon AWS
Cloud service provider
Hosts our infrastructure, such as servers and storage.
Cloud service provider, Product Analytics
Host our infrastructures, such as servers and storage. We also use Google Analytics and marketing tools for product enhancement and marketing activities.
Communications technology provider
Personal data is contained in communications (voice, text) which customers send or receive through CloudTalk's services. Twilio does not store/have access to call recordings.
Content distribution, security, and DNS provider
All information (including Service Data) contained in web traffic transmitted to and from the Services is transmitted through Cloudflare’s systems, but Cloudflare does not have access to this information.
Sentry Error tracking in real-time
We use Sentry for error tracking and monitoring of possible crashes in UI. Sentry has access to IP addresses of your agents using CloudTalk, not your customers.
MongoDB Cloud database service
Database storage for part of our data. Network encryption, storage volume encryption, and access control are configured by default.
Intercom Customer support
A point of contact for support purposes and pushing product updates and knowledge to customers. Intercom does not possess any information about your customers.
Confluent Cloud data messaging service.
Personal data is contained in communications (call logs, SMS, contacts, agents) which customers send through CloudTalk's Webhook services.
Sendgrid Email service provider
We use Sendinblue to send emails.
Braintree Payment provider
CloudTalk uses Braintree as a payment provider for all services. We use Braintree Payments to process data - we do not store any cardholder data.
Paypal Payment provider
CloudTalk uses Paypal as a payment provider for all services. We use Braintree Payments in combination with Paypal to process data - we do not store any cardholder data.
Slack Customer support
We use Slack for internal communication.
Facebook Marketing provider
We use Facebook and Instagram for retargeting campaigns.
Hotjar Analysis and Feedback tool
We use Hotjar to capture user interaction to provide better product experience.
Digital marketing service provider
Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at:


Naarmate CloudTalk groeit, verandert en evolueert, kunnen de Subprocessors die we inschakelen in de toekomst ook veranderen. Op deze pagina houden we een actuele lijst bij van de namen en locaties van alle subprocessors. Bezoek deze pagina regelmatig om eventuele updates te controleren.

Laatste Update Sep 22, 2021


Connect agents, customers and other software, together in the cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

Only company emails are allowed An error has occurred when checking the email An error has occurred