Optimize workforce and deliver exceptional customer service with Playvox Alternative 

Use a single solution for all of your needs. Explore Cloudtalk, the best Playvox alternative that helps you grow your business.

Real-time analytics and rich reports for data-driven decisions

Automated workflows for improved efficiency

Call monitoring features for in-depth agents’ training 

One-click Zapier, Zendesk, Hubspot, Salesforce, and other 40+ integrations

No credit card required

14 days free

2500+ call centers and phone systems powered by CloudTalk and counting

Explore CloudTalk – we make the calling experience seamless.

A cloud call center with rich reports, advanced quality management, and an intuitive interface.

CloudTalk vs. Playvox 

Cloudtalk
Playvox
Pricing 3 types of membership according to your needs. Plans start at $25 per user/ month. We offer tailor-made options. Price is available upon request.
Platform CloudTalk provides all platforms you may need. Desktop and mobile app, as well as a dashboard for your web browser. Does not offer a mobile app.
Languages CloudTalk Phone App is currently available in English, German, French, Spanish, Portuguese, Czech, and Slovak. Playvox does not offer a fully translated version of their software - some features are missing multilingual experience.
The Onboarding When starting with CloudTalk, you have your own onboarding specialist to introduce our system. We also offer a complete Onboarding portal, knowledge base, and video tutorials. It can be difficult to start using Playvox due to a complicated knowledge base arrangement.
Integrations Seamlessly integrates with 40+ most-used CRM and helpdesk systems like Salesforce, Hubspot, Pipedrive, Shopify, Zapier, and Zoho CRM. Open API is available. Does not offer an integration with Zapier, Hubspot, or Zendesk. Also does not offer an open API.
Reporting CloudTalk offers built-in analytics, so you can make data-driven decisions. For example, call monitoring, agent reporting, emotional analytics, and custom reporting with various filters. Contains basic reporting and analytics options. Custom reporting is limited due to missing custom filters.
Video conferencing Schedule conference calls in a couple of minutes and invite external contacts. Record your conferences and listen to it later if necessary. Each room is protected with a PIN code which everyone must enter before joining the call. Missing an option of creating meeting rooms to watch live streams.
Call transferring Transfer customers or agents over to another line within seconds. You can handle each call in a professional manner, without leaving clients on hold for too long. Does not offer call transferring.
Automation features CloudTalk offers IVR, Skills-based routing, Call flow designer, AWC, Workflow automation, and several other features to improve your productivity. Does not offer any automation feature.
Contact management Workforce Software from CloudTalk helps you scale your team according to current business needs – by adding and managing agents from all over the world. Playvox helps you with capacity planning, forecasting, and scheduling. Does not offer contact management.
Desktop notification When a call comes in, CloudTalks will automatically alert you with a notification to instantly know who is calling. You can adjust your notification settings according to your preferences. Unable to mute desktop notifications.

Comparison data is based on an analysis from Q2, 2022.


3 highlights that will improve
your customer service


Out-of-the-box integrations and intuitive API

Make your work more efficient with the tools you love. CloudTalk is an open-API system. It creates a wide scale of possibilities for one-way or two-way synchronization with many external systems. If you wish to work with Zapier, Zendesk, Hubspot, or Salesforce,  we have you covered. 

With our open API feature, your employees can always access up-to-date information in all your customer interaction systems.

See what 40+ integrations offer you

Create maximum added value for callers by optimized working hours

Create an effective work schedule with CloudTalk’s Workforce Software. Customize your team’s working hours as you need and handle more customer calls.

Furthermore, use CloudTalk to route any calls coming to PBX outside of your business hours. For example, you can add automated customized greetings, decide that calls will be redirected to another phone number, or go into voicemail

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Yes. With CloudTalk, there are no strings attached. Your plan can be upgraded or downgraded anytime you need.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.