# CloudTalk Pricing

> Source: https://www.cloudtalk.io/pricing/
> Updated: 2026-10-20
> Machine-readable version of the page above, generated from the same content.

CloudTalk is an AI-powered business calling platform for sales and support teams. Plans are priced per user per month, billed annually or monthly. Prices are listed in EUR; visitors outside Europe see the same figures in USD. Calling allowances that depend on the billing country are listed per country (ISO 3166 codes) under each plan. A 14-day free trial is available at https://www.cloudtalk.io/signup/ and sales can be reached at https://www.cloudtalk.io/demo/.

All plans include:

- SOC 2, GDPR, and HIPAA
- Anti-Spam Number Registration
- 24/7 Chat & Email Support included in all plans

Billing: Pay annually, save 3+ months (≈ 30% off).

## Plan: Starter

All the essentials to set up a smart, professional phone system.

| Billing | Price | Terms |
| --- | --- | --- |
| Annual | €25 | User / month Billed annually |
| Monthly | €34 | User / month Billed monthly |

Minimum licenses: **1**

### Global Calling & Numbers Management

- Free internal & inbound calls included — Free inbound calls don’t apply to toll-free numbers or certain high-cost countries.
- Local numbers in 160+ countries — [Check country coverage](https://www.cloudtalk.io/country-coverage/) for full list and availability.
- Number porting — Bringing your number? We support porting in many countries. [ See porting info](https://help.cloudtalk.io/en/collections/12262319-number-porting-by-country)
- Anti-spam number protection (add-on)
- Branded caller ID (add-on)

Calling allowances by billing country:

- CA, US: Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- AL, AD, AM, AT, AZ, BY, BE, BA, BG, HR, CY, CZ, DK, EE, FI, FR, GE, DE, GR, HU, IS, IE, IT, KZ, XK, LV, LI, LT, LU, MT, MD, MC, ME, NL, MK, NO, PL, PT, RO, RU, SM, RS, SK, SI, ES, SE, CH, UA, GB, VA: 500 domestic outbound minutes / user / month across 🇪🇺 EU, 🇬🇧 UK, 🇮🇸 Iceland, 🇳🇴 Norway
- AU: 500 outbound 🇦🇺 Australia minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month.
- AF, BH, BD, BT, BN, KH, CN, IN, ID, IR, IQ, IL, JP, JO, KW, KG, LA, LB, MY, MV, MN, MM, NP, KP, OM, PK, PH, QA, SA, SG, KR, LK, SY, TW, TJ, TH, TL, TM, AE, UZ, VN, YE, FJ, KI, MH, FM, NR, NZ, PW, PG, WS, SB, TO, TV, VU, TR: Unlimited calls to the US 🇺🇸 & Canada 🇨🇦 **or** 500 outbound domestic calls across 🇪🇺 EU, 🇬🇧 UK, 🇮🇸 Iceland, 🇳🇴 Norway

Note: Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply. [Contact us to apply.](https://www.cloudtalk.io/demo/) Additional international calling bundles available.

Note: Covered countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom. [Contact us to apply.](https://www.cloudtalk.io/demo/) *In selected countries (Iceland, Bulgaria, Slovenia, Malta), the number of included minutes may be lower. Need more coverage? Ask us about international bundles.

Note: Fair usage policy and terms and conditions apply. Covered countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom. *In selected countries (Iceland, Bulgaria, Slovenia, Malta), the number of included minutes may be lower. Additional international calling bundles available. [Contact us to apply.](https://www.cloudtalk.io/demo/)

### Basic Call Handling

- Call recording, tags & transfers (voicemail, hold)
- Ring groups, call queues, queue callback
- Visual call flow builder

### Basic Outbound Calling

- Click-to-call (from CRM/browser)

### Essential Monitoring & Coaching

- Unlimited call history & basic dashboards

### Messaging Channels

- Fax — Fax availability depends on your assigned phone number.

### 24/7 Support

- Chat & Email

## Plan: Essential

Smart routing, integrations & messaging for growing teams.

| Billing | Price | Terms |
| --- | --- | --- |
| Annual | €29 | User / month Billed annually |
| Monthly | €39 | User / month Billed monthly |

Minimum licenses: **1**

### Global Calling & Numbers Management

- Free internal & inbound calls included — Free inbound calls don’t apply to toll-free numbers or certain high-cost countries.
- Local numbers in 160+ countries — [Check country coverage](https://www.cloudtalk.io/country-coverage/) for full list and availability.
- Number porting — Bringing your number? We support porting in many countries. [ See porting info](https://help.cloudtalk.io/en/collections/12262319-number-porting-by-country)
- Anti-spam number protection (add-on)
- Branded caller ID (add-on)

Calling allowances by billing country:

- CA, US: Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- BR: 500 outbound 🇧🇷 Brazil minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month.
- CO: 500 outbound 🇨🇴 Colombia minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month.
- MX: 1000 outbound 🇲🇽 Mexico minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month
- PE: 1000 outbound 🇵🇪 Peru minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month.
- AG, AR, AW, BS, BB, BZ, BO, CL, CR, CU, DM, DO, EC, SV, GD, GT, GY, HT, HN, JM, NI, PA, PY, PR, KN, LC, MF, VC, SR, TT, VI, UY, VE: Unlimited calls to the US 🇺🇸 & Canada 🇨🇦
- AL, AD, AM, AT, AZ, BY, BE, BA, BG, HR, CY, CZ, DK, EE, FI, FR, GE, DE, GR, HU, IS, IE, IT, KZ, XK, LV, LI, LT, LU, MT, MD, MC, ME, NL, MK, NO, PL, PT, RO, RU, SM, RS, SK, SI, ES, SE, CH, UA, GB, VA: Unlimited domestic calls across 🇪🇺 EU, 🇬🇧 UK, 🇮🇸 Iceland, 🇳🇴 Norway
- AU: 1000 outbound 🇦🇺 Australia minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month.
- AF, BH, BD, BT, BN, KH, CN, IN, ID, IR, IQ, IL, JP, JO, KW, KG, LA, LB, MY, MV, MN, MM, NP, KP, OM, PK, PH, QA, SA, SG, KR, LK, SY, TW, TJ, TH, TL, TM, AE, UZ, VN, YE, FJ, KI, MH, FM, NR, NZ, PW, PG, WS, SB, TO, TV, VU, TR: Unlimited calls to the US 🇺🇸 & Canada 🇨🇦 **or** Unlimited domestic calls across 🇪🇺 EU, 🇬🇧 UK, 🇮🇸 Iceland, 🇳🇴 Norway

Note: Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply. [Contact us to apply.](https://www.cloudtalk.io/demo/) Additional international calling bundles available.

Note: Fair usage policy and terms and conditions apply. Covered countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom. [Contact us to apply.](https://www.cloudtalk.io/demo/) *In selected countries (Iceland, Bulgaria, Slovenia, Malta), the number of included minutes may be lower. Need more coverage? Ask us about international bundles.

Note: Fair usage policy and terms and conditions apply. Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply. [Contact us to apply.](https://www.cloudtalk.io/demo/) Additional international calling bundles available.

Note: Fair usage policy and terms and conditions apply. 🇪🇺 Covered countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom. *In selected countries (Estonia, Latvia, Luxembourg, Iceland, Bulgaria, Slovenia, Malta), the number of included minutes may be lower. Additional international calling bundles available. [Contact us to apply.](https://www.cloudtalk.io/demo/)

### Advanced Call Handling

- Recording, tags & transfers (voicemail, hold)
- Ring groups, call queues, queue callback
- Visual call flow builder
- Business hours and time-based routing
- IVR, skill & smart condition-based routing

### Essential Outreach Tools

- Click-to-call (from CRM/browser)
- Auto outbound number

### Essential Monitoring & Coaching

- Unlimited call history & basic dashboards
- Agent & group reporting

### Messaging Channels

- Fax — Fax availability depends on your assigned phone number.
- International SMS/MMS

### Standard Integrations

- APIs & data sync
- 95+ standard CRM, Helpdesk, ATS integrations
- Workflow designer (custom syncs, SMS triggers, Slack alerts)
- CloudTalk MCP — Search calls, read transcripts, run AI Voice Agents and manage your campaigns in natural language. Works today with Claude Code, Cursor, and any client that supports a custom header. Connecting through hosted apps like Claude.ai depends on your workspace. Connection to ChatGPT is coming soon.
- Webhooks — Get CloudTalk events (e.g. calls, contacts) pushed to your own systems in real time.

### 24/7 Support

- Chat & Email

## Plan: Expert

Scale your calling with dialers, real-time analytics, Salesforce.

| Billing | Price | Terms |
| --- | --- | --- |
| Annual | €49 | User / month Billed annually |
| Monthly | €69 | User / month Billed monthly |

Minimum licenses: **3**

### Global Calling & Numbers Management

- Free internal & inbound calls included — Free inbound calls don’t apply to toll-free numbers or certain high-cost countries.
- Local numbers in 160+ countries — [Check country coverage](https://www.cloudtalk.io/country-coverage/) for full list and availability.
- Number porting — Bringing your number? We support porting in many countries. [ See porting info](https://help.cloudtalk.io/en/collections/12262319-number-porting-by-country)
- Anti-spam number protection (add-on)
- Branded caller ID (add-on)

Calling allowances by billing country:

- CA, US: Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- BR: 1000 outbound 🇧🇷 Brazil minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month.
- CO: 1000 outbound 🇨🇴 Colombia minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada per user / month.
- MX: Unlimited outbound 🇲🇽 Mexico minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada.
- PE: Unlimited outbound 🇵🇪 Peru minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada.
- AG, AR, AW, BS, BB, BZ, BO, CL, CR, CU, DM, DO, EC, SV, GD, GT, GY, HT, HN, JM, NI, PA, PY, PR, KN, LC, MF, VC, SR, TT, VI, UY, VE: Unlimited calls to the US 🇺🇸 & Canada 🇨🇦
- AL, AD, AM, AT, AZ, BY, BE, BA, BG, HR, CY, CZ, DK, EE, FI, FR, GE, DE, GR, HU, IS, IE, IT, KZ, XK, LV, LI, LT, LU, MT, MD, MC, ME, NL, MK, NO, PL, PT, RO, RU, SM, RS, SK, SI, ES, SE, CH, UA, GB, VA: Unlimited domestic calls across 🇪🇺 EU, 🇬🇧 UK, 🇮🇸 Iceland, 🇳🇴 Norway
- AU: Unlimited outbound 🇦🇺 Australia minutes + unlimited calling to 🇺🇸 US and 🇨🇦 Canada.
- AF, BH, BD, BT, BN, KH, CN, IN, ID, IR, IQ, IL, JP, JO, KW, KG, LA, LB, MY, MV, MN, MM, NP, KP, OM, PK, PH, QA, SA, SG, KR, LK, SY, TW, TJ, TH, TL, TM, AE, UZ, VN, YE, FJ, KI, MH, FM, NR, NZ, PW, PG, WS, SB, TO, TV, VU, TR: Unlimited calls to the US 🇺🇸 & Canada 🇨🇦 **or** Unlimited domestic calls across 🇪🇺 EU, 🇬🇧 UK, 🇮🇸 Iceland, 🇳🇴 Norway

Note: Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply. [Contact us to apply.](https://www.cloudtalk.io/demo/) Additional international calling bundles available.

Note: Fair usage policy and terms and conditions apply. Covered countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom. [Contact us to apply.](https://www.cloudtalk.io/demo/) *In selected countries (Iceland, Bulgaria, Slovenia, Malta), the number of included minutes may be lower. Need more coverage? Ask us about international bundles.

Note: Fair usage policy and terms and conditions apply. Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply. [Contact us to apply.](https://www.cloudtalk.io/demo/) Additional international calling bundles available.

Note: Fair usage policy and terms and conditions apply. 🇪🇺 Covered countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom. *In selected countries (Estonia, Latvia, Luxembourg, Iceland, Bulgaria, Slovenia, Malta), the number of included minutes may be lower. Additional international calling bundles available. [Contact us to apply.](https://www.cloudtalk.io/demo/)

### Advanced Call Handling

- Recording, tags & transfers (voicemail, hold)
- Ring groups, call queues, queue callback
- Visual call flow builder
- Business hours and time-based routing
- IVR, skill & smart condition-based routing
- VIP queues

### Advanced Outreach Tools

- Click-to-call (from CRM/browser)
- Auto outbound number
- Smart dialer
- Preview & power dialer (add-on)

### Advanced Monitoring & Coaching

- Unlimited call history & basic dashboards
- Live monitoring
- Agent & group reporting
- Custom Dashboards
- Real-time analytics & Wallboards
- Agent status

### Messaging Channels

- Fax — Fax availability depends on your assigned phone number.
- International SMS/MMS
- WhatsApp (Inbound + Outbound)

### Standard Integrations

- APIs & data sync
- 95+ standard CRM, Helpdesk, ATS integrations
- Salesforce Ecosystem Integration
- Workflow designer (custom syncs, SMS triggers, Slack alerts)
- CloudTalk MCP — Search calls, read transcripts, run AI Voice Agents and manage your campaigns in natural language. Works today with Claude Code, Cursor, and any client that supports a custom header. Connecting through hosted apps like Claude.ai depends on your workspace. Connection to ChatGPT is coming soon.
- Webhooks — Get CloudTalk events (e.g. calls, contacts) pushed to your own systems in real time.

### 24/7 Support

- Chat & Email
- Phone

## Add-ons

| Add-on | Price | Description |
| --- | --- | --- |
| Power Dialer | €15 User / month Billed annually | 3x call volume with automated sequential dialing. |
| Parallel Dialer | €39 User / month Billed annually | Dial parallel and skip voicemail for 10X more live conversations. |
| AI Conversation Intelligence | €9 User / month Billed annually | Full visibility into every conversation with 80% less time spent on call review. |
| AI Voice Agents | €99 starting from 200 minutes/month | Human-like AI that makes and takes calls 24/7. |
| Branded Caller ID | €0.07 from €0.07 per call | Show your business name on supported phones for higher answer rates. |
| Spam Remediation | — | Spam protection for high-volume outbound teams. |

### Power Dialer

- Already included in Expert plan
- Sequential auto dialing
- Session control: pause, resume, queue view
- Call control: cold transfer, mute, hold
- Voicemail drop
- Call recording
- Access past notes, call tags, contact history
- Call outcomes, reschedule label

[More Info](https://www.cloudtalk.io/power-dialer/)

### Parallel Dialer

- Dial up to 10 numbers at once
- Auto answering machine detection & skip
- Auto-voicemail drop
- Live conversations only
- Schedule and queue re-attempts

[More Info](https://www.cloudtalk.io/parallel-dialer/)

### AI Conversation Intelligence

- Individual, aggregated insights and team filtering (sales, support)
- Summaries, searchable transcripts, AI notes
- Topic extraction and trending topics
- Talk/listen ratio
- Customer sentiment
- Call scoring
- PDF & CRM export

[More Info](https://www.cloudtalk.io/cloudtalk-ai/)

### AI Voice Agents

- AI Receptionist & AI Specialist
- 70+ languages & accents
- Customizable skills
- Personalized conversations using your data
- Integrate with any system
- Volume discounts available

[See All Bundles](#primary)

### Branded Caller ID

- **Available for US & UK numbers**
- Carrier-verified registration
- Name display on supported networks
- Optional logo where available
- Works with CloudTalk numbers
- Display varies by carrier/device
- Pricing varies by call volume

### Spam Remediation

- Available for US numbers
- CloudTalk-managed setup
- Carrier-level anti-spam number registration
- Live monitoring & remediation
- Scales with fast-growing teams
- Best for teams making 70+ calls/day per agent in the US

## AI Voice Agents

### AI Receptionist

_Self-guided setup in <5 minutes_

24/7 front desk coverage for inbound calls. No queues. No missed calls. No phone trees.

- Best for: Front desk, peak & after-hours coverage
- Main outcome: 100% calls answered & correctly routed
- Core job: Answers FAQs, routes calls, or takes messages

Includes:

- Never miss a call (24/7 inbound call coverage)
- Understand and answer in 70+ languages and accents
- Conversational routing (no phone trees)
- Contact data collection & message taking
- Answers FAQs and basic business info
- Spam and robocall blocking
- Coming soon: Appointment scheduling via SMS links
- Books appointments via Google or Outlook

Price (per month) by included minutes:

| Minutes | EUR | USD |
| --- | --- | --- |
| 50 | €0 | $0 |
| 100 | €99 | $99 |
| 200 | €99 | $99 |
| 500 | €199 | $199 |
| 1000 | €299 | $299 |
| 2500 | €699 | $699 |

[Get Started](https://www.cloudtalk.io/signup/)

### AI Specialist

_White-glove onboarding_

Digital coworkers for end-to-end resolution. Support. Sales. Billing. Ops. You name it.

- Best for: Automating entire or partial workflows across support, sales & billing
- Main outcome: Full or partial workflow resolution across teams
- Core job: Connects to your systems to execute multi-step requests

Everything in AI Receptionist, plus:

- Expert implementation & ongoing optimization
- Identity authentication for sensitive requests
- Real-time workflows & instant system updates
- Multi-step resolution for complex issues
- Payment & invoice transaction handling
- Calendar sync, custom calendars & automated rescheduling
- Live & post-call analytics for full observability

Example AI Specialists:

- AI Support Specialists
- AI Sales Specialists
- AI Finance & Billing Specialists

Price (per month) by included minutes:

| Minutes | EUR | USD |
| --- | --- | --- |
| 50 | €225 | $55 |
| 1000 | €349 | $349 |
| 2500 | €749 | $749 |
| 5000 | €1249 | $1249 |

[Contact Sales](https://www.cloudtalk.io/demo)

### Custom

_Tailored scale_

Expect usage above 10,000 minutes? Request custom volume pricing **as low as**:

- Best for: High-volume teams needing bespoke automation at scale.
- Main outcome: Uncapped scaling with discounted rates for your most complex workflows.
- Core job: Handles massive call volumes & deep system integrations at our lowest rate.

Everything in AI Receptionist, plus:

- Lower per-minute rates unlocked through volume discounts
- Custom minute packages tailored to your exact monthly call volume
- Bespoke workflow mapping to automate your most complex, multi-step processes
- Unlimited scaling so your AI capacity grows seamlessly with your business

Price (per minute) by included minutes:

| Minutes | EUR | USD |
| --- | --- | --- |
| 50 | €0.15 | $0.15 |

[Contact Sales](https://www.cloudtalk.io/demo)

New to CloudTalk? [Start 14-day trial (50 AI Voice Agent minutes included)](https://www.cloudtalk.io/signup/)

## Fees and taxes

Prices exclude taxes. Customers billed in the United States or Canada also pay CloudTalk's Compliance and Administrative Cost Recovery Fee of 11% of the software subscription (in Canada from 2 December 2026). [Learn more](https://help.cloudtalk.io/en/articles/9734196-us-taxes-charges-and-fees)

## Feature comparison

### Platform & Accessibility

| Feature | Starter | Essential | Expert |
| --- | --- | --- | --- |
| Price (user / month, billed annually) | €25 | €29 | €49 |
| Desktop App | ✓ | ✓ | ✓ |
| Mobile App | ✓ | ✓ | ✓ |
| UI Languages | 8 languages | 8 languages | 8 languages |
| Role-Based Permissions | ✓ | ✓ | ✓ |
| Bulk User Creation | ✓ | ✓ | ✓ |

### Number Management

| Feature | Starter | Essential | Expert |
| --- | --- | --- | --- |
| Price (user / month, billed annually) | €25 | €29 | €49 |
| Internal Calls | Unlimited | Unlimited | Unlimited |
| Number Extensions | Unlimited | Unlimited | Unlimited |
| International Numbers | 160+ countries | 160+ countries | 160+ countries |
| Toll Free Numbers | ✓ | ✓ | ✓ |
| Short Numbers | ✓ | ✓ | ✓ |
| Number Porting | ✓ | ✓ | ✓ |
| Blacklist Incoming Numbers | — | — | ✓ |
| Concurrent Calls | ✓ | ✓ | Unlimited |
| Branded Caller ID | Add-on | Add-on | Add-on |
| Anti-Spam Number Registration | ✓ | ✓ | ✓ |

### Business Phone System

| Feature | Starter | Essential | Expert |
| --- | --- | --- | --- |
| Price (user / month, billed annually) | €25 | €29 | €49 |
| SSO | — | — | ✓ |
| Pause/Resume Recording | ✓ | ✓ | ✓ |
| Recording Retention | 1 month | Unlimited | Unlimited |
| Delete Call Recording | ✓ | ✓ | ✓ |
| Ring on Speakers | ✓ | ✓ | ✓ |
| Desktop Notifications | ✓ | ✓ | ✓ |
| Call Recording | ✓ | ✓ | ✓ |
| Call Transfers | ✓ | ✓ | ✓ |
| Hold (With Music) | ✓ | ✓ | ✓ |
| Three-Way Calling | — | — | ✓ |
| Conference Calls | — | ✓ | ✓ |
| Call Comments | — | ✓ | ✓ |
| Call Notes | ✓ | ✓ | ✓ |
| Call Tagging / Mandatory Tagging | ✓/- | ✓/- | ✓/✓ |
| Shared Contacts (Contact List) | ✓ | ✓ | ✓ |
| Bulk Contact Import | ✓ | ✓ | ✓ |
| Contact Tagging | ✓ | ✓ | ✓ |
| Contact History | ✓ | ✓ | ✓ |
| SMS/ Text Messages | — | International | International |
| MMS | — | ✓ | ✓ |
| WhatsApp Inbound & Outbound Inbox | — | — | ✓ |
| Fax | ✓ | ✓ | ✓ |

### Routing

| Feature | Starter | Essential | Expert |
| --- | --- | --- | --- |
| Price (user / month, billed annually) | €25 | €29 | €49 |
| Call Flow Designer | ✓ | ✓ | ✓ |
| Advanced Condition Splitter & Branching | ✓ | ✓ | ✓ |
| Real-Time Flow Edits | ✓ | ✓ | ✓ |
| Go To Call Flow Designer | — | — | ✓ |
| Business Hours | — | ✓ | ✓ |
| IVR Routing | — | ✓ | ✓ |
| Skill Routing | — | ✓ | ✓ |
| Condition Based Routing | — | ✓ | ✓ |
| Preferred Agent Routing | — | ✓ | ✓ |
| Ring Groups | Unlimited | Unlimited | Unlimited |
| Auto Answer | ✓ | ✓ | ✓ |
| Call Queueing | ✓ | ✓ | ✓ |
| VIP Queues | — | — | ✓ |
| Personalized Greetings & Music | — | ✓ | ✓ |
| Contact Info Before Pickup | — | ✓ | ✓ |
| Automated Call Redirection | — | ✓ | ✓ |
| Voicemail | ✓ | ✓ | ✓ |
| Voicemail Notifications | ✓ | ✓ | ✓ |
| Voicemail Recording in Email Notification | ✓ | ✓ | ✓ |
| Smart Resolved Missed Calls Detection | — | — | ✓ |

### Outbound Calling

| Feature | Starter | Essential | Expert |
| --- | --- | --- | --- |
| Price (user / month, billed annually) | €25 | €29 | €49 |
| Automatic Outbound Number | — | ✓ | ✓ |
| Virtual Caller ID | — | ✓ | ✓ |
| Anonymous Calls | ✓ | ✓ | ✓ |
| Click-to-Call | ✓ | ✓ | ✓ |
| Callback | — | ✓ | ✓ |
| Voicemail Drop | — | ✓ | ✓ |
| Campaign Management & Scheduling | — | — | ✓ |
| Smart Dialer | — | — | ✓ |
| Power Dialing | Add-on | Add-on | ✓ |
| Parallel Calling (with 1.5s Voicemail detection) | Add-on | Add-on | Add-on |

### AI Voice Agents

| Feature | Starter | Essential | Expert |
| --- | --- | --- | --- |
| Price (user / month, billed annually) | €25 | €29 | €49 |
| AI Receptionist | starting from $99/month (200 minutes) | starting from $99/month (200 minutes) | starting from $99/month (200 minutes) |
| AI Specialist | starting from $349/month (1000 minutes) | starting from $349/month (1000 minutes) | starting from $349/month (1000 minutes) |

### Monitoring & Coaching

| Feature | Starter | Essential | Expert |
| --- | --- | --- | --- |
| Price (user / month, billed annually) | €25 | €29 | €49 |
| Live Call Monitoring (Listen, Whisper, Barge) | — | — | ✓ |
| Wallboards | — | — | ✓ |
| Agent Status | — | — | ✓ |
| Analytics History | Unlimited | Unlimited | Unlimited |
| Standard Post-Call Reports | ✓ | ✓ | ✓ |
| Custom Dashboards | — | — | ✓ |
| Custom Fields | — | ✓ | ✓ |
| Agent & Group Reporting | — | ✓ | ✓ |
| Missed Call Analytics | ✓ | ✓ | ✓ |
| SMS Analytics | — | ✓ | ✓ |
| Anonymous Call Reporting | ✓ | ✓ | ✓ |
| AI Conversation Intelligence | AI Add On | AI Add On | AI Add On |

### Integration & Ecosystem

| Feature | Starter | Essential | Expert |
| --- | --- | --- | --- |
| Price (user / month, billed annually) | €25 | €29 | €49 |
| Workflow Designer | — | ✓ | ✓ |
| SMS Follow Up | — | ✓ | ✓ |
| Slack Notifications | — | ✓ | ✓ |
| Auto-populate CloudTalk Data | — | ✓ | ✓ |
| APIs | — | ✓ | ✓ |
| Conversation Intelligence API | AI Add On | AI Add On | AI Add On |
| Integrations | — | Standard Integrations | Standard Integrations + Salesforce Ecosystem |
| CloudTalk MCP | — | ✓ | ✓ |
| **Webhooks** | — | ✓ | ✓ |

### Support & Success

| Feature | Starter | Essential | Expert |
| --- | --- | --- | --- |
| Price (user / month, billed annually) | €25 | €29 | €49 |
| Help Center Access | ✓ | ✓ | ✓ |
| Onboarding Portal | ✓ | ✓ | ✓ |
| Group Onboarding Webinar | ✓ | ✓ | ✓ |
| Chat Support | 24x7 | 24x7 | 24x7 |
| Email Support | 24x7 | 24x7 | 24x7 |
| Phone Support | — | — | 24x7 |

## FAQ

### Do I need a credit card to start the trial?

No, you can start your CloudTalk [free trial](https://www.cloudtalk.io/signup/) without a credit card.

### Can I switch plans at any time?

You can change your CloudTalk plan anytime directly from the dashboard. Upgrades take effect immediately, while downgrades apply at the end of your current billing period (month/year). Keep in mind: CloudTalk bills in advance and doesn’t offer refunds or credits for partial months, unused time, or plan changes.

### Is there a minimum number of users required?

CloudTalk requires a minimum of one user for their basic plans, allowing small teams to get started easily. However, for the Expert plan, there is a minimum requirement of three users.

### Are there any setup or onboarding fees?

No, CloudTalk does not charge setup or onboarding fees.

### Do you offer volume or annual discounts?

Yes—when you pay annually, you save the equivalent of 3+ months (around 30% off).

### Is there a long-term commitment required?

CloudTalk doesn’t require long-term contracts for monthly plans—you can cancel or switch anytime. All plans are paid in advance. If you choose annual billing, you’ll receive a discounted rate, but it comes with a 12-month commitment.

### How do I cancel my subscription?

To [cancel](https://help.cloudtalk.io/en/articles/5591721-how-to-change-or-cancel-subscription), log in to your CloudTalk Dashboard, select your cancellation date and confirm. Once done, a cancellation notice will appear under your Current plan. **Keep in mind:** CloudTalk bills in advance and doesn’t offer refunds or credits for partial months or unused time.

### Is there a machine-readable version of this pricing?

Yes. Our [pricing.md](https://www.cloudtalk.io/pricing.md) file is a plain-text copy of this page for AI assistants and agents, generated from the same content, so it is never out of date.