	cloudtalk	GoToConnect
Memberships	There are no hidden fees to surprise you. We have 4 various memberships, including tailor-made options to fulfill all your needs. Use advanced features and unlimited conference calling minutes.	The basic plan starts at $13,95 per user/ month as a simple business phone system with chat and video conferencing limited to 40 minutes.
Most suitable for	Sales and support teams with features like smart dialers, automated outbound caller ID, call masking, or real-time customer card. You can also create tasks directly from CloudTalk to ease your workflow.	Inbound and outbound calling.
Campaigns	Create outbound call center campaigns with call scripts and questionnaires. Let your agents focus on the calls. You can monitor the campaign in real-time and make necessary adjustments, so it is even more efficient.	Offers pre-recorded agent messages, customize call flows, and dashboards
Call notes and tags	Assign each call a self-made tag to sort them into categories and quickly identify what type of call it is. Create a detailed call content overview	GoToConnect does not offer this feature.
Business hours	Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number/answering machine or even use various combinations	GoToConnect does not offer this feature.
Call masking	Call Masking is a specific technique designed to protect the personal information of both parties - buyer and seller. Reveal your personal number only after you decide to do so.	GoToConnect does not offer this feature.
Caller ID	CloudTalk’s Caller ID feature enables your agents to view the caller’s name and phone number the moment calls come in.	GoToConnect does not offer this feature.
Data import	Import your contact lists into CloudTalk as a simple text file and get more customer information. You only need to have the contact list in CSV format. It is used to exchange data between two systems.	GoToConnect does not offer a possibility to import your existing data.
Smart dialing	Click to call feature lets you initiate a call directly from the browser. Smart dialer automatically compiles a list of numbers and lets you call through them with a single click. The power dialer makesyour call center telemarketing campaigns more comprehensive	Offers 1-click queuing option.
Real-time data	Besides a real-time dashboard, CloudTalk also offers a real-time customer card. See all customer details even before picking up the call.	Provides a real-time dashboard with an overall view of call center performance.

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