Otimize a força de trabalho e ofereça um atendimento excepcional ao cliente com uma alternativa ao Playvox

Use uma única solução para todas as suas necessidades. Explore o Cloudtalk, a melhor alternativa ao Playvox que ajuda você a expandir seu negócio.

Análises em tempo real e relatórios avançados para decisões orientadas por dados

Fluxos de trabalho automatizados para maior eficiência

Recursos de monitoramento de chamadas para treinamento aprofundado dos atendentes

Zapier, Zendesk, Hubspot, Salesforce e outras mais de 40 integrações em um clique

2500call centers e sistemas telefônicos são fornecidos pelo CloudTalk e só aumentando

Explore o CloudTalk – tornamos a experiência de chamada perfeita.

Um call center na nuvem com relatórios avançados, gerenciamento avançado de qualidade e uma interface intuitiva.

CloudTalk vs. Playvox

Cloudtalk
Playvox
Pricing 3 types of membership according to your needs. Plans start at $25 per user/ month, billed annually. We offer tailor-made options. Price is available upon request.
Platform CloudTalk provides all platforms you may need. Desktop and mobile app, as well as a dashboard for your web browser. Does not offer a mobile app.
Languages CloudTalk Phone App is currently available in English, German, French, Spanish, Portuguese, Czech, and Slovak. Playvox does not offer a fully translated version of their software - some features are missing multilingual experience.
The Onboarding When starting with CloudTalk, you have your own onboarding specialist to introduce our system. We also offer a complete Onboarding portal, knowledge base, and video tutorials. It can be difficult to start using Playvox due to a complicated knowledge base arrangement.
Integrations Seamlessly integrates with 40+ most-used CRM and helpdesk systems like Salesforce, Hubspot, Pipedrive, Shopify, Zapier, and Zoho CRM. Open API is available. Does not offer an integration with Zapier, Hubspot, or Zendesk. Also does not offer an open API.
Reporting CloudTalk offers built-in analytics, so you can make data-driven decisions. For example, call monitoring, agent reporting, emotional analytics, and custom reporting with various filters. Contains basic reporting and analytics options. Custom reporting is limited due to missing custom filters.
Video conferencing Schedule conference calls in a couple of minutes and invite external contacts. Record your conferences and listen to it later if necessary. Each room is protected with a PIN code which everyone must enter before joining the call. Missing an option of creating meeting rooms to watch live streams.
Call transferring Transfer customers or agents over to another line within seconds. You can handle each call in a professional manner, without leaving clients on hold for too long. Does not offer call transferring.
Automation features CloudTalk offers IVR, Skills-based routing, Call flow designer, AWC, Workflow automation, and several other features to improve your productivity. Does not offer any automation feature.
Contact management Workforce Software from CloudTalk helps you scale your team according to current business needs – by adding and managing agents from all over the world. Playvox helps you with capacity planning, forecasting, and scheduling. Does not offer contact management.
Desktop notification When a call comes in, CloudTalks will automatically alert you with a notification to instantly know who is calling. You can adjust your notification settings according to your preferences. Unable to mute desktop notifications.

Os dados de comparação são baseados em uma análise do segundo trimestre de 2022.


3 destaques que vão melhorar
seu atendimento ao cliente


Integrações prontas para uso e API intuitiva

Torne seu trabalho mais eficiente com as ferramentas que você adora. O CloudTalk é um sistema de API aberta. Ele cria uma ampla escala de possibilidades para sincronização unidirecional ou bidirecional com muitos sistemas externos. Se você deseja trabalhar com Zapier, Zendesk, Hubspot ou Salesforce, nós possibilitamos isso.

Com nosso recurso de API aberta, seus funcionários sempre podem acessar informações atualizadas em todos os seus sistemas de interação com o cliente.

Veja o que mais de 40 integrações oferecem para você

Crie o máximo de valor agregado para quem liga por meio de horas de trabalho otimizadas

Crie um cronograma de trabalho eficaz com o software de colaboração do CloudTalk. Personalize o horário de trabalho da sua equipe conforme necessário e lide com mais chamadas de clientes.

Além disso, use o CloudTalk para rotear todas as chamadas que chegam ao PBX fora do horário de funcionamento. Por exemplo, você pode adicionar saudações personalizadas automatizadas, decidir que as chamadas serão redirecionadas para outro número de telefone ou entrar no correio de voz.

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.