[{"id":327947,"date":"2026-04-08T18:31:08","date_gmt":"2026-04-08T16:31:08","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/?post_type=customer-stories&p=327947"},"modified":"2026-04-08T18:31:28","modified_gmt":"2026-04-08T16:31:28","slug":"revolut","status":"publish","type":"customer-stories","link":"https:\/\/www.cloudtalk.io\/ro\/customer-stories\/revolut\/","title":{"rendered":"Revolu\u021bionarea eficien\u021bei v\u00e2nz\u0103rilor Revolut \u0219i economisirea a peste 40 de ore"},"content":{"rendered":"<div class=\"ct-cs-hero ct-cs-hero--results ct-cs-hero--has-meta alignfull wp-block-cloudtalk-cs-hero\">\n                <div class=\"ct-cs-hero-container\">\n                    <div class=\"ct-cs-hero-content\">\n                        <div class=\"ct-cs-hero-breadcrumb\"><span class=\"ct-cs-hero-breadcrumb-text\">Pove\u0219ti de succes<\/span><span class=\"ct-cs-hero-customer-logo\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/BrandRevolut-VersionDark-Gray.png\" alt=\"\" \/><\/span><\/div><h1 class=\"ct-cs-hero-title ct-cs-hero-title--long\">Cum Revolut a extins echipa de peste 500 de SDR-uri \u0219i a redus peste 40 de ore de timp lunar pentru opera\u021biuni de v\u00e2nz\u0103ri<\/h1><div class=\"ct-cs-hero-groups\"><div class=\"ct-cs-hero-group\"><div class=\"ct-cs-hero-group-number\">500+ <\/div><div class=\"ct-cs-hero-group-text\">SDR-uri integrate<\/div><\/div><div class=\"ct-cs-hero-group\"><div class=\"ct-cs-hero-group-number\">40+<\/div><div class=\"ct-cs-hero-group-text\">Ore economisite pentru opera\u021biuni de v\u00e2nz\u0103ri\/lun\u0103<\/div><\/div><\/div>\n                    <\/div>\n                    <div class=\"ct-cs-hero-media-section\">\n                        <div class=\"ct-cs-hero-media ct-cs-hero-image\">\n                        <img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Group-39641-scaled.png\" alt=\"\" loading=\"lazy\" \/>\n                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n\n<div class=\"wp-block-group cs-top-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-cloudtalk-summary\"><div class=\"summary-block summary-block--sm\"><p><strong>Rezumat<\/strong><\/p>\n\n<p>Restimo a \u00eenlocuit redirec\u021bionarea manual\u0103 a apelurilor cu sistemul automatizat CloudTalk, unific\u00e2nd suportul pe toate pie\u021bele. Echipa a integrat 6 agen\u021bi, a ob\u021binut o vizibilitate de 2-3 ori mai mare \u0219i s-a extins \u00een Rom\u00e2nia \u0219i Ucraina.<\/p><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">Unificarea v\u00e2nz\u0103rilor globale cu securitate, vitez\u0103 \u0219i scalabilitate<\/h2>\n\n<p>Revolut are misiunea de a construi prima super-aplica\u021bie financiar\u0103 cu adev\u0103rat global\u0103 din lume. De la lansarea sa \u00een 2015 cu transferuri de bani \u0219i schimburi valutare, compania a devenit o for\u021b\u0103 fintech care deserve\u0219te milioane de clien\u021bi la nivel global. Cu zeci de produse inovatoare \u0219i o amprent\u0103 global\u0103 \u00een cre\u0219tere rapid\u0103, Revolut avea nevoie de un sistem de comunicare care s\u0103 se potriveasc\u0103 cu viteza, amploarea \u0219i standardele sale de securitate.<\/p>\n\n<p>CloudTalk a devenit acel partener \u2014 ajut\u00e2nd Revolut s\u0103-\u0219i extind\u0103 echipa de la 0 la peste 500 de SDR-uri, s\u0103 reduc\u0103 opera\u021biunile manuale de v\u00e2nz\u0103ri cu 40 de ore pe lun\u0103 \u0219i s\u0103 unifice comunicarea pe toate continentele.<\/p>\n\n<h2 class=\"wp-block-heading\">Despre Revolut<\/h2>\n\n<h3 class=\"wp-block-heading\">O super-aplica\u021bie fintech pentru economia global\u0103<\/h3>\n\n<p>Revolut este o companie de tehnologie financiar\u0103 fondat\u0103 \u00een Marea Britanie, care ofer\u0103 servicii bancare at\u00e2t persoanelor fizice, c\u00e2t \u0219i companiilor. Platforma combin\u0103 transferurile de bani, schimbul valutar, instrumentele de bugetare, criptomoneda \u0219i serviciile bancare pentru afaceri \u00eentr-o singur\u0103 experien\u021b\u0103, prioritar mobil\u0103. Revolut deserve\u0219te \u00een prezent peste 15 milioane de clien\u021bi din Europa, America \u0219i Asia-Pacific, continu\u00e2nd \u00een acela\u0219i timp s\u0103-\u0219i extind\u0103 prezen\u021ba global\u0103.<\/p>\n\n<h2 class=\"wp-block-heading\">Problem\u0103<\/h2>\n\n<h3 class=\"wp-block-heading\">Extinderea v\u00e2nz\u0103rilor globale cu sistemele potrivite<\/h3>\n\n<p>Pe m\u0103sur\u0103 ce Revolut a c\u00e2\u0219tigat teren pe noi pie\u021be, nevoia unei infrastructuri de v\u00e2nz\u0103ri fiabile \u0219i scalabile a devenit urgent\u0103. Compania \u0219i-a m\u0103rit rapid echipa de SDR-uri de la 0 la peste 500 de reprezentan\u021bi \u00een doar 18 luni \u2014 o performan\u021b\u0103 care a necesitat mult mai mult dec\u00e2t simpla angajare. Instuirea, gestionarea \u0219i sprijinirea at\u00e2tor agen\u021bi \u00een fusuri orare \u0219i pie\u021be diferite a introdus o nou\u0103 complexitate opera\u021bional\u0103.<\/p>\n\n<p>Furnizorul VoIP anterior al Revolut nu dispunea de func\u021bionalit\u0103\u021bi esen\u021biale precum autentificarea unic\u0103 (SSO), supravegherea agen\u021bilor \u0219i o modalitate fiabil\u0103 de gestionare a comunic\u0103rii multicanal. Pe m\u0103sur\u0103 ce compania se preg\u0103tea pentru mi\u0219c\u0103ri importante \u2014 inclusiv extinderea \u00een S.U.A. \u2014 echipa de conducere a v\u00e2nz\u0103rilor a realizat c\u0103 era timpul s\u0103 g\u0103seasc\u0103 un partener de telefonie construit pentru scalabilitate.<\/p>\n\n<h2 class=\"wp-block-heading\">Evaluare<\/h2>\n\n<h3 class=\"wp-block-heading\">Securitate, integr\u0103ri \u0219i gestionarea agen\u021bilor \u00een prim-plan<\/h3>\n\n<p>Echipa Revolut avea un set clar de cerin\u021be nenegociabile: noul furnizor trebuia s\u0103 ofere o infrastructur\u0103 securizat\u0103, o integrare profund\u0103 cu CRM \u0219i o scalabilitate u\u0219oar\u0103 pentru ad\u0103ugarea sau gestionarea agen\u021bilor.<\/p>\n\n<p>CloudTalk a \u00eendeplinit \u0219i a dep\u0103\u0219it aceste a\u0219tept\u0103ri, oferind:<\/p>\n\n\n<ul class=\"wp-block-list\"><li><strong>Securitate la nivel de enterprise<\/strong>, aliniat\u0103 cu standardele ISO, PCI\/DSS \u0219i OWASP<\/li>\n\n<li><strong>Testare de penetrare de c\u0103tre ter\u021bi<\/strong>, cu monitorizare \u0219i actualiz\u0103ri continue<\/li>\n\n<li><strong>SSO cu Google<\/strong>, pentru acces simplu \u0219i securizat<\/li>\n\n<li><strong>Suport \u00een timp real<\/strong>, \u00eentotdeauna disponibil pentru a ajuta echipele interne<\/li>\n\n<li><strong>Integrare profund\u0103 cu HubSpot<\/strong>, prevenind contactele duplicate \u0219i sincroniz\u00e2nd datele \u00een timp real<\/li>\n\n<li><strong>Gestionare flexibil\u0103 a utilizatorilor<\/strong>, permi\u021b\u00e2nd integrarea rapid\u0103 \u0219i urm\u0103rirea performan\u021bei<\/li><\/ul>\n\n\n<h2 class=\"wp-block-heading\">Solu\u021bie<\/h2>\n\n<h3 class=\"wp-block-heading\">CloudTalk ca platform\u0103 central\u0103 de activare a v\u00e2nz\u0103rilor<\/h3>\n\n<p>CloudTalk a fost implementat ca platform\u0103 de telefonie unificat\u0103 pentru echipele globale de SDR-uri ale Revolut. De la gestionarea de baz\u0103 a apelurilor la sincronizarea cu CRM \u0219i analiza performan\u021bei agen\u021bilor, CloudTalk sus\u021bine activitatea zilnic\u0103 de v\u00e2nz\u0103ri a Revolut.<\/p>\n\n<p>Func\u021bionalit\u0103\u021bile cheie utilizate zilnic includ:<\/p>\n\n\n<ul class=\"wp-block-list\"><li><strong>Smart Dialer:<\/strong> Scaneaz\u0103 automat site-uri \u0219i CRM-uri pentru numere \u0219i le adaug\u0103 \u00een coada de apeluri<\/li>\n\n<li><strong>Tablou de bord \u00een timp real:<\/strong> Urm\u0103re\u0219te KPI-urile pentru to\u021bi agen\u021bii pentru a \u00eembun\u0103t\u0103\u021bi performan\u021ba<\/li>\n\n<li><strong>Monitorizare \u0219i \u0219optire apeluri:<\/strong> Permite coaching \u00een direct f\u0103r\u0103 a \u00eentrerupe apelurile<\/li>\n\n<li><strong>Etichetare apeluri:<\/strong> Ajut\u0103 la categorizarea rezultatelor apelurilor pentru urm\u0103rire \u0219i raportare<\/li>\n\n<li><strong>Extensii interne:<\/strong> Simplific\u0103 transferurile de apeluri \u0219i comunicarea intern\u0103<\/li>\n\n<li><strong>Peste 193 de numere interna\u021bionale:<\/strong> Sus\u021bine prezen\u021ba local\u0103 \u0219i reduce costurile apelurilor globale<\/li>\n\n<li><strong>\u00cenregistrare apeluri bazat\u0103 pe AWS:<\/strong> Asigur\u0103 stocarea securizat\u0103 \u0219i conform\u0103 a datelor<\/li>\n\n<li><strong>Mesaj vocal pre\u00eenregistrat:<\/strong> Accelereaz\u0103 fluxurile de lucru de ie\u0219ire cu mesaje pre\u00eenregistrate<\/li>\n\n<li><strong>Func\u021bionalitatea de apel invers:<\/strong> Reduce ratele de abandon permi\u021b\u00e2nd clien\u021bilor s\u0103 solicite un apel retur<\/li>\n\n<li><strong>Fi\u0219e clien\u021bi \u00een timp real:<\/strong> Echipeaz\u0103 reprezentan\u021bii cu context complet despre client \u00eenainte de a r\u0103spunde la telefon<\/li>\n\n<li><strong>Salut\u0103ri \u0219i muzic\u0103 personalizate:<\/strong> Ofer\u0103 experien\u021be de apel rafinate \u0219i de brand<\/li><\/ul>\n\n\n<h2 class=\"wp-block-heading\">Rezultate<\/h2>\n\n<h3 class=\"wp-block-heading\">Opera\u021biuni de v\u00e2nz\u0103ri mai rapide, vizibilitate mai bun\u0103 \u0219i scalabilitate global\u0103<\/h3>\n\n<p>De la trecerea la CloudTalk, Revolut a \u00eenregistrat \u00eembun\u0103t\u0103\u021biri \u00een ceea ce prive\u0219te eficien\u021ba, vizibilitatea \u0219i scalabilitatea.<\/p>\n\n<p><strong>Rezultate cheie:<\/strong><\/p>\n\n\n<ul class=\"wp-block-list\"><li><strong>Peste 40 de ore economisite pe lun\u0103<\/strong> prin automatizarea sarcinilor manuale de opera\u021biuni de v\u00e2nz\u0103ri<\/li>\n\n<li><strong>Peste 500 de SDR-uri integrate<\/strong> cu CloudTalk ca instrument principal de telefonie<\/li>\n\n<li><strong>Peste 193 de numere globale \u00een uz<\/strong>, sus\u021bin\u00e2nd prezen\u021ba local\u0103 pe pie\u021bele cheie<\/li>\n\n<li><strong>Vizibilitate complet\u0103 asupra performan\u021bei agen\u021bilor<\/strong>, cu analize \u0219i raport\u0103ri \u00een timp real<\/li>\n\n<li><strong>Rate de conversie \u00eembun\u0103t\u0103\u021bite<\/strong>, datorit\u0103 urm\u0103ririi mai rapide \u0219i datelor CRM mai curate<\/li><\/ul>\n\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">Am reu\u0219it s\u0103 reducem opera\u021biunile de v\u00e2nz\u0103ri cu 40 de ore pe lun\u0103 \u0219i s\u0103 oferim echipei noastre instrumentele necesare pentru a se extinde la nivel global \u2014 f\u0103r\u0103 a sacrifica eficien\u021ba.<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Jamie Devlin<\/div><div class=\"quote-block__position\">\u0218ef opera\u021biuni pentru v\u00e2nz\u0103ri de afaceri la Revolut<\/div><\/div><\/div><\/div><\/div>\n\n<h2 class=\"wp-block-heading\">Concluzie<\/h2>\n\n<h3 class=\"wp-block-heading\">Un sistem telefonic preg\u0103tit pentru globalizare, construit pentru scalabilitate<\/h3>\n\n<p>Conducerea de v\u00e2nz\u0103ri a Revolut \u0219tia c\u0103 scalarea global\u0103 nu poate fi construit\u0103 pe instrumente izolate sau fluxuri de lucru fragmentate. Cu CloudTalk, au implementat o solu\u021bie care nu doar satisface nevoile actuale, ci \u0219i sus\u021bine cre\u0219terea pe termen lung \u2014 de la conformitate \u0219i integrarea CRM, la integrarea noilor angaja\u021bi \u0219i coaching la scar\u0103 larg\u0103.<\/p><\/div><\/div>\n\n\n<p><strong>Rezumat<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Unificarea v\u00e2nz\u0103rilor globale cu securitate, vitez\u0103 \u0219i scalabilitate Revolut are misiunea de a construi prima super-aplica\u021bie financiar\u0103 cu adev\u0103rat global\u0103 din lume. De la lansarea sa \u00een 2015 cu transferuri de bani \u0219i schimburi valutare, compania a devenit o for\u021b\u0103 fintech care deserve\u0219te milioane de clien\u021bi la nivel global. Cu zeci de produse inovatoare \u0219i [&hellip;]<\/p>\n","protected":false},"featured_media":308433,"template":"","ct-region":[],"cs-use-case":[917],"cs-features":[950,956,940,1010],"cs-size":[984],"cs-industries":[1008],"class_list":["post-327947","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/327947","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/327947\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/308433"}],"wp:attachment":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=327947"}],"wp:term":[{"taxonomy":"ct-region","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/ct-region?post=327947"},{"taxonomy":"cs-use-case","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-use-case?post=327947"},{"taxonomy":"cs-features","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-features?post=327947"},{"taxonomy":"cs-size","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-size?post=327947"},{"taxonomy":"cs-industries","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-industries?post=327947"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":327582,"date":"2026-04-01T03:01:51","date_gmt":"2026-04-01T01:01:51","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/?post_type=customer-stories&p=327582"},"modified":"2026-04-01T03:01:53","modified_gmt":"2026-04-01T01:01:53","slug":"lumni","status":"publish","type":"customer-stories","link":"https:\/\/www.cloudtalk.io\/ro\/customer-stories\/lumni\/","title":{"rendered":"Centralizarea comunic\u0103rii cu studen\u021bii, reducerea costurilor \u0219i \u00eembun\u0103t\u0103\u021birea implic\u0103rii"},"content":{"rendered":"\n<div class=\"wp-block-group cs-top-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center cs-top-section-left is-layout-flow wp-block-column-is-layout-flow\"><p class=\"caption\">Povestea clientului<\/p>\n\n<h1 class=\"wp-block-heading\">Centralizarea comunic\u0103rii cu studen\u021bii, reducerea costurilor \u0219i \u00eembun\u0103t\u0103\u021birea implic\u0103rii<\/h1>\n\n<p>Lumni nu este un centru de apeluri tradi\u021bional \u2013 este o organiza\u021bie axat\u0103 pe studen\u021bi, care ofer\u0103 finan\u021bare \u0219i suport \u00een carier\u0103 \u00een America Latin\u0103. \u00cens\u0103, cu echipe care opereaz\u0103 \u00een Columbia, Mexic, Chile \u0219i Peru, men\u021binerea leg\u0103turii cu studen\u021bii devenise haotic\u0103, costisitoare \u0219i aproape imposibil de urm\u0103rit. CloudTalk a ajutat Lumni s\u0103 \u00eenlocuiasc\u0103 haosul mobil cu un sistem structurat, centralizat, aduc\u00e2nd vizibilitate, consecven\u021b\u0103 \u0219i o implicare mai inteligent\u0103 fiec\u0103rui apel.<\/p>\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-top-section-right is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:19.5rem\">\n<div class=\"wp-block-group cs-sidebar\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full is-resized cs-sidebar-image\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"384\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Group-39677-1.png\" alt=\"\" class=\"wp-image-296963\" style=\"width:312px;height:auto\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Group-39677-1.png 624w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Group-39677-1-300x185.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Group-39677-1-424x261.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Group-39677-1-184x113.png 184w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Group-39677-1-88x54.png 88w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section cs-sidebar-favourite-features\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"cs-sidebar-section-heading\">Func\u021bionalit\u0103\u021bi preferate<\/p>\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-call-tagging-hover.svg\" alt=\"\" class=\"wp-image-183530\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>Urm\u0103rirea apelurilor<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-analytics-hover.svg\" alt=\"\" class=\"wp-image-183050\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>Analize \u00een timp real<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"82\" height=\"82\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/Icon_features_Call-recording-hover.svg\" alt=\"\" class=\"wp-image-180604\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>\u00cenregistrarea apelurilor<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-international-numbers-hover.svg\" alt=\"\" class=\"wp-image-182522\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>Numere locale<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-agent-reporting-hover.svg\" alt=\"\" class=\"wp-image-183074\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>\u00cenregistrare centralizat\u0103 a apelurilor<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"cs-sidebar-section-heading\">Industrie<\/p>\n\n<p>Servicii financiare<\/p><\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"cs-sidebar-section-heading\">Caz de utilizare<\/p>\n\n<p>Suport clien\u021bi la scar\u0103 larg\u0103<\/p><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-achiev container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\">Ce a realizat Lumni cu CloudTalk?<\/h2>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number counter\">Economii<\/p>\n\n<p class=\"cs-achiev-description\">la costurile apelurilor<\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number counter\">Acces \u00een<\/p>\n\n<p class=\"cs-achiev-description\">2 noi pie\u021be<\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number counter\">\u00cembun\u0103t\u0103\u021bit<\/p>\n\n<p class=\"cs-achiev-description\">ratele de r\u0103spuns ale studen\u021bilor<\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number\">Sunte\u021bi gata s\u0103 \u00eencepe\u021bi?<\/p>\n\n<p class=\"cs-achiev-description\"><a href=\"https:\/\/www.cloudtalk.io\/ro\/programeaza-un-demo\/\" data-type=\"page\" data-id=\"10711\">Programa\u021bi o demonstra\u021bie \u2192<\/a><\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-story-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><h3 class=\"wp-block-heading\">Despre Lumni: sprijinirea studen\u021bilor dincolo de finan\u021bare<\/h3>\n\n<p>Lumni este o organiza\u021bie de finan\u021bare a studen\u021bilor, cu o misiune care dep\u0103\u0219e\u0219te simpla acordare de \u00eemprumuturi. De peste 22 de ani, a ajutat studen\u021bii s\u0103 aib\u0103 acces la \u00eenv\u0103\u021b\u0103m\u00e2ntul superior, oferind modele inovatoare de finan\u021bare, sprijinindu-i totodat\u0103 dup\u0103 absolvire prin conexiuni pentru angajare \u0219i orientare \u00een carier\u0103.<\/p>\n\n<p>Dar, pe m\u0103sur\u0103 ce Lumni s-a extins \u00een Columbia, Mexic, Chile \u0219i Peru, gestionarea comunic\u0103rii cu studen\u021bii a devenit din ce \u00een ce mai complex\u0103. Echipa lor avea nevoie de o modalitate structurat\u0103 \u0219i scalabil\u0103 pentru a urm\u0103ri interac\u021biunile, a face follow-up eficient \u0219i a reduce costurile de comunicare.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201eNu suntem un centru de apeluri. Suntem o organiza\u021bie axat\u0103 pe studen\u021bi, dar comunicarea este esen\u021bial\u0103 pentru ceea ce facem. \u00cens\u0103, \u00eenainte de CloudTalk, era dificil s\u0103 urm\u0103rim conversa\u021biile \u0219i follow-up-urile. Aveam nevoie de un sistem care s\u0103 ne poat\u0103 organiza eforturile de comunicare.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/icon-lumni.svg\" alt=\"Quote Icon\"\/><\/div><cite>Diana \u00c1vila, Employment Program Lead, Lumni<\/cite><\/div><\/div>\n\n<h3 class=\"wp-block-heading\">Provocarea: lipsa unui sistem centralizat, costuri ridicate \u0219i lipsa vizibilit\u0103\u021bii<\/h3>\n\n<p>Ani la r\u00e2nd, echipa Lumni s-a bazat pe telefoane mobile individuale pentru a men\u021bine leg\u0103tura cu studen\u021bii, ceea ce a dus la ineficien\u021be semnificative:<\/p>\n\n<p><strong>#1<\/strong> <strong>Nicio modalitate de a urm\u0103ri conversa\u021biile. <\/strong>Fiecare membru al echipei avea propriul dispozitiv, astfel c\u0103 nu exista o \u00eenregistrare comun\u0103 a apelurilor sau a follow-up-urilor.<\/p>\n\n<p><strong>#2 Costuri opera\u021bionale ridicate.<\/strong> Fiecare membru al echipei avea propriul abonament mobil, ceea ce era costisitor \u0219i dificil de gestionat.<\/p>\n\n<p><strong>#3 Lipsa vizibilit\u0103\u021bii performan\u021bei.<\/strong> Nu aveau metrici privind volumul apelurilor, ratele de r\u0103spuns sau follow-up-urile, ceea ce f\u0103cea dificil\u0103 optimizarea eforturilor de comunicare.<\/p>\n\n<p><strong>#4 Comunicare interna\u021bional\u0103 limitat\u0103.<\/strong> Mul\u021bi studen\u021bi ignorau apelurile de la numere str\u0103ine sau nu puteau fi contacta\u021bi deloc.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201eFoloseam telefoane mobile personale, ceea ce f\u0103cea imposibil\u0103 urm\u0103rirea \u0219i m\u0103surarea impactului nostru. Apelurile nu erau \u00eenregistrate \u0219i nu aveam cum s\u0103 \u0219tim c\u00e2\u021bi studen\u021bi contactam de fapt.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/icon-lumni.svg\" alt=\"Quote Icon\"\/><\/div><cite>Diana \u00c1vila, Employment Program Lead, Lumni<\/cite><\/div><\/div>\n\n<p>C\u00e2nd Lumni a trecut la un model complet de lucru la distan\u021b\u0103 dup\u0103 pandemie, nevoia unui sistem telefonic virtual a devenit \u0219i mai urgent\u0103.<\/p>\n\n<h3 class=\"wp-block-heading\">G\u0103sirea solu\u021biei potrivite: de ce Lumni a ales CloudTalk<\/h3>\n\n<p>Lumni avea nevoie de o solu\u021bie care s\u0103 poat\u0103:<\/p>\n\n<p>\u2705 Centraliza toate interac\u021biunile cu studen\u021bii \u00eentr-o singur\u0103 platform\u0103.<\/p>\n\n<p>\u2705 Reduce costurile prin \u00eenlocuirea mai multor linii mobile cu un sistem unic.<\/p>\n\n<p>\u2705 Oferi urm\u0103rire a apelurilor \u0219i analize pentru a m\u0103sura eficacitatea eforturilor de comunicare.<\/p>\n\n<p>\u2705 Sus\u021bine comunicarea interna\u021bional\u0103, asigur\u00e2ndu-se c\u0103 studen\u021bii r\u0103spund la apeluri.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201eCloudTalk s-a remarcat imediat, deoarece ne-a permis s\u0103 centraliz\u0103m totul. \u00cen loc de apeluri disparate, aveam acum un sistem structurat cu urm\u0103rire \u0219i raportare clare.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/icon-lumni.svg\" alt=\"Quote Icon\"\/><\/div><cite>Diana \u00c1vila, Employment Program Lead, Lumni<\/cite><\/div><\/div>\n\n\n<p><br><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:312px\">\n<div class=\"wp-block-group cs-newsletter-form\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h5 class=\"wp-block-heading has-text-align-center\">Fi\u021bi primul \u0219i citi\u021bi despre cele mai recente pove\u0219ti de succes ale clien\u021bilor no\u0219tri.<\/h5>\n\n<pre style=\"display:flex;\"><!--[if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]-->\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n\tregion: \"na1\",\n        portalId: \"6195055\",\n\tformId: \"7d760df7-9c77-474d-b2cb-6fe52e28886e\",\n        formInstanceId: \"article-footer\",\n        onFormSubmit: function (form)\n                {\n window.dataLayer = window.dataLayer || [];\n                  dataLayer.push({'event': 'newsletterSubmit', 'email': form.find(\"[name=email]\").val()});\n                }\n});\n<\/script><\/pre>\n\n<p class=\"has-text-align-center\">F\u0103r\u0103 spam. Pove\u0219ti reale.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1040\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Lumni-scaled.png\" alt=\"\" class=\"wp-image-296957\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Lumni-scaled.png 2560w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Lumni-300x122.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Lumni-1024x416.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Lumni-768x312.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Lumni-1536x624.png 1536w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Lumni-2048x832.png 2048w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Lumni-1920x780.png 1920w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Lumni-1320x536.png 1320w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Lumni-760x309.png 760w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Lumni-424x172.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Lumni-200x81.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Lumni-88x36.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image cs-body-img\">\n<figure class=\"aligncenter size-full is-resized block-visibility-hide-small-screen\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Lumni.png\" alt=\"\" class=\"wp-image-296957\" style=\"width:1480px;height:undefinedpx\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-group cs-story-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><h3 class=\"wp-block-heading\">Transformarea: un sistem structurat, rentabil \u0219i m\u0103surabil<\/h3>\n\n<p>CloudTalk a schimbat modul \u00een care Lumni comunic\u0103 cu studen\u021bii \u2013 aduc\u00e2nd vizibilitate, eficien\u021b\u0103 \u0219i economii de costuri opera\u021biunilor lor.<\/p>\n\n<p><strong>1. Urm\u0103rirea apelurilor \u0219i analize \u00een timp real<\/strong><\/p>\n\n<p>\u00cenainte de CloudTalk, Lumni nu avea vizibilitate asupra eforturilor sale de comunicare cu studen\u021bii. Acum, echipa poate urm\u0103ri fiecare apel efectuat, pierdut sau la care s-a r\u0103spuns.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201e\u00cenainte, nu aveam cum s\u0103 m\u0103sur\u0103m implicarea studen\u021bilor. Acum, putem vedea totul \u00een timp real \u2013 pe cine am contactat, durata apelurilor \u0219i follow-up-urile.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/icon-lumni.svg\" alt=\"Quote Icon\"\/><\/div><cite>Diana \u00c1vila, Employment Program Lead, Lumni<\/cite><\/div><\/div>\n\n<p><strong>2. Economii de costuri \u0219i eficien\u021b\u0103 opera\u021bional\u0103<\/strong><\/p>\n\n<p>Prin trecerea de la abonamente mobile individuale la un singur sistem VoIP, Lumni a redus costurile, \u00eembun\u0103t\u0103\u021bind \u00een acela\u0219i timp viteza de comunicare.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201eNu mai trebuie s\u0103 pl\u0103tim pentru abonamente mobile separate pentru fiecare membru al echipei. CloudTalk a consolidat totul \u00eentr-un singur sistem, ajut\u00e2ndu-ne s\u0103 economisim la costurile apelurilor.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/icon-lumni.svg\" alt=\"Quote Icon\"\/><\/div><cite>Diana \u00c1vila, Employment Program Lead, Lumni<\/cite><\/div><\/div>\n\n<p><strong>3. Comunicare mai inteligent\u0103 cu \u00eenregistrarea apelurilor<\/strong><\/p>\n\n<p>Echipa Lumni poate acum s\u0103 revizuiasc\u0103 conversa\u021biile \u0219i s\u0103 \u00eembun\u0103t\u0103\u021beasc\u0103 strategiile de implicare a studen\u021bilor utiliz\u00e2nd func\u021bia de \u00eenregistrare a apelurilor de la CloudTalk.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201eCu \u00eenregistr\u0103rile apelurilor, putem revizui conversa\u021biile cheie \u0219i \u00een\u021belege mai bine preocup\u0103rile studen\u021bilor. A fost esen\u021bial pentru \u00eembun\u0103t\u0103\u021birea abord\u0103rii noastre de comunicare.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/icon-lumni.svg\" alt=\"Quote Icon\"\/><\/div><cite>Diana \u00c1vila, Employment Program Lead, Lumni<\/cite><\/div><\/div>\n\n<p><strong>4. Comunicare centralizat\u0103 pentru o echip\u0103 la distan\u021b\u0103<\/strong><\/p>\n\n<p>Cu CloudTalk, Lumni are acum un sistem unic \u00een care toate interac\u021biunile cu studen\u021bii sunt \u00eenregistrate \u0219i accesibile.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201eAcum, avem o \u00eenregistrare complet\u0103 a fiec\u0103rui apel. Dac\u0103 un student sun\u0103 \u00eenapoi, orice membru al echipei poate prelua exact de unde s-a \u00eencheiat ultima conversa\u021bie.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/icon-lumni.svg\" alt=\"Quote Icon\"\/><\/div><cite>Diana \u00c1vila, Employment Program Lead, Lumni<\/cite><\/div><\/div>\n\n<p><strong>5. Acoperire interna\u021bional\u0103 f\u0103r\u0103 restric\u021bii de apel<\/strong><\/p>\n\n<p>Mul\u021bi studen\u021bi se afl\u0103 \u00een \u021b\u0103ri unde numerele str\u0103ine sunt adesea blocate. CloudTalk a oferit numere localizate, facilit\u00e2nd comunicarea.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201e\u00cenainte, studen\u021bii din unele \u021b\u0103ri nu r\u0103spundeau deoarece num\u0103rul p\u0103rea necunoscut. Cu CloudTalk, folosim acum numere locale, iar ratele de r\u0103spuns s-au \u00eembun\u0103t\u0103\u021bit.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/icon-lumni.svg\" alt=\"Quote Icon\"\/><\/div><cite>Diana \u00c1vila, Employment Program Lead, Lumni<\/cite><\/div><\/div>\n\n<h3 class=\"wp-block-heading\">Privind spre viitor: extinderea \u0219i rafinarea comunic\u0103rii<\/h3>\n\n<p>Cu CloudTalk implementat, Lumni \u00ee\u0219i planific\u0103 deja urm\u0103toarea etap\u0103 de \u00eembun\u0103t\u0103\u021biri.<\/p>\n\n<p>Echipa lucreaz\u0103 la valorificarea analizelor apelurilor pentru a optimiza strategiile de comunicare, asigur\u00e2ndu-se c\u0103 se implic\u0103 proactiv cu studen\u021bii, \u00een loc s\u0103 reac\u021bioneze la apelurile pierdute.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201eAcum c\u0103 putem urm\u0103ri conversa\u021biile, folosim datele pentru a \u00eembun\u0103t\u0103\u021bi modul \u00een care comunic\u0103m. Trecem de la suport reactiv la un model proactiv de implicare a studen\u021bilor.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/icon-lumni.svg\" alt=\"Quote Icon\"\/><\/div><cite>Diana \u00c1vila, Employment Program Lead, Lumni<\/cite><\/div><\/div>\n\n<h3 class=\"wp-block-heading\">Concluzia: un sistem de suport pentru studen\u021bi mai eficient, scalabil \u0219i rentabil<\/h3>\n\n<p>Trecerea Lumni la CloudTalk nu a fost doar o schimbare tehnologic\u0103 \u2013 a fost o schimbare fundamental\u0103 \u00een modul \u00een care interac\u021bioneaz\u0103 cu studen\u021bii. Cu un sistem centralizat \u0219i rentabil, au \u00eembun\u0103t\u0103\u021bit comunicarea, au redus ineficien\u021bele \u0219i au pus bazele unei scalabilit\u0103\u021bi pe termen lung.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201eCloudTalk nu ne-a ajutat doar s\u0103 ne organiz\u0103m apelurile \u2013 a schimbat modul \u00een care g\u00e2ndim despre comunicarea cu studen\u021bii. Acum, contact\u0103m studen\u021bii mai eficient, urm\u0103rim fiecare interac\u021biune \u0219i planific\u0103m pentru viitor.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/icon-lumni.svg\" alt=\"Quote Icon\"\/><\/div><cite>Diana \u00c1vila, Employment Program Lead, Lumni<\/cite><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:312px\">\n<div class=\"wp-block-group cs-newsletter-form\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h5 class=\"wp-block-heading has-text-align-center\">Fi\u021bi primul \u0219i citi\u021bi despre cele mai recente pove\u0219ti de succes ale clien\u021bilor no\u0219tri.<\/h5>\n\n<pre style=\"display:flex;\"><!--[if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]-->\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n\tregion: \"na1\",\n        portalId: \"6195055\",\n\tformId: \"7d760df7-9c77-474d-b2cb-6fe52e28886e\",\n        formInstanceId: \"article-footer\",\n        onFormSubmit: function (form)\n                {\n window.dataLayer = window.dataLayer || [];\n                  dataLayer.push({'event': 'newsletterSubmit', 'email': form.find(\"[name=email]\").val()});\n                }\n});\n<\/script><\/pre>\n\n<p class=\"has-text-align-center\">F\u0103r\u0103 spam. Pove\u0219ti reale.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover cs-cta\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-170641\" alt=\"\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">CloudTalk este o solu\u021bie bazat\u0103 pe date pentru o experien\u021b\u0103 excep\u021bional\u0103 a clien\u021bilor, iar inteligen\u021ba este o parte esen\u021bial\u0103 a acesteia.<\/h2>\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Programa\u021bi o demonstra\u021bie ast\u0103zi \u0219i descoperi\u021bi singuri.<\/p>\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/ro\/programeaza-un-demo\/\">Programa\u021bi o demonstra\u021bie<\/a><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Povestea clientului Centralizarea comunic\u0103rii cu studen\u021bii, reducerea costurilor \u0219i \u00eembun\u0103t\u0103\u021birea implic\u0103rii Lumni nu este un centru de apeluri tradi\u021bional \u2013 este o organiza\u021bie axat\u0103 pe studen\u021bi, care ofer\u0103 finan\u021bare \u0219i suport \u00een carier\u0103 \u00een America Latin\u0103. \u00cens\u0103, cu echipe care opereaz\u0103 \u00een Columbia, Mexic, Chile \u0219i Peru, men\u021binerea leg\u0103turii cu studen\u021bii devenise haotic\u0103, costisitoare \u0219i [&hellip;]<\/p>\n","protected":false},"featured_media":308383,"template":"","ct-region":[],"cs-use-case":[918],"cs-features":[989,995,947,930],"cs-size":[982],"cs-industries":[1008],"class_list":["post-327582","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/327582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/327582\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/308383"}],"wp:attachment":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=327582"}],"wp:term":[{"taxonomy":"ct-region","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/ct-region?post=327582"},{"taxonomy":"cs-use-case","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-use-case?post=327582"},{"taxonomy":"cs-features","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-features?post=327582"},{"taxonomy":"cs-size","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-size?post=327582"},{"taxonomy":"cs-industries","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-industries?post=327582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":327404,"date":"2026-03-31T04:14:42","date_gmt":"2026-03-31T02:14:42","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/?post_type=customer-stories&p=327404"},"modified":"2026-03-31T04:15:01","modified_gmt":"2026-03-31T02:15:01","slug":"my-mortgage-finder","status":"publish","type":"customer-stories","link":"https:\/\/www.cloudtalk.io\/ro\/customer-stories\/my-mortgage-finder\/","title":{"rendered":"De la apelare manual\u0103 la peste 100 de apeluri pe agent, pe zi"},"content":{"rendered":"\n<div class=\"wp-block-group cs-top-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center cs-top-section-left is-layout-flow wp-block-column-is-layout-flow\"><p class=\"caption\">Poveste de succes a unui client<\/p>\n\n<h1 class=\"wp-block-heading\">De la apelare manual\u0103 la peste 100 de apeluri pe agent, pe zi<\/h1>\n\n<p>\u00cenfiin\u021bat\u0103 \u00een 2018, My Mortgage Finder ajut\u0103 clien\u021bii cu istoric de credit nefavorabil s\u0103 ob\u021bin\u0103 finan\u021bare prin intermediul creditorilor specializa\u021bi. Pe m\u0103sur\u0103 ce afacerea a crescut la peste 30 de angaja\u021bi \u0219i peste 100 de cereri zilnice de credite ipotecare, sistemele telefonice \u00eenvechite \u0219i lipsa integr\u0103rii le-au \u00eencetinit activitatea. Cu CloudTalk, au extins apelurile de ie\u0219ire, au redus la jum\u0103tate timpul de instruire \u0219i de revizuire a apelurilor \u0219i au transformat modul \u00een care func\u021bioneaz\u0103 echipa lor \u2014 complet la distan\u021b\u0103, complet integrat\u0103 \u0219i construit\u0103 pentru scalabilitate.<\/p>\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-top-section-right is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:19.5rem\">\n<div class=\"wp-block-group cs-sidebar\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full is-resized cs-sidebar-image\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"384\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/Group-39676.png\" alt=\"\" class=\"wp-image-296178\" style=\"width:312px;height:auto\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/Group-39676.png 624w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/Group-39676-300x185.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/Group-39676-424x261.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/Group-39676-184x113.png 184w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/Group-39676-88x54.png 88w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section cs-sidebar-favourite-features\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"cs-sidebar-section-heading\">Func\u021bionalit\u0103\u021bi preferate<\/p>\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-power-dialer-hover.svg\" alt=\"\" class=\"wp-image-182834\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>Power Dialer<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-call-monitoring-hover.svg\" alt=\"\" class=\"wp-image-182546\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>Monitorizare apeluri<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-voicemail-drop-featured-dark.svg\" alt=\"\" class=\"wp-image-191635\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>Inteligen\u021b\u0103 conversa\u021bional\u0103 cu AI<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"cs-sidebar-section-heading\">Industrie<\/p>\n\n<p>Servicii financiare (Brokeraj ipotecar)<\/p><\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"cs-sidebar-section-heading\">Caz de utilizare<\/p>\n\n<p>Optimizarea apelurilor de servicii clien\u021bi \u0219i v\u00e2nz\u0103ri<\/p><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-achiev container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\">Ce a realizat My Mortgage Finder cu CloudTalk?<\/h2>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number counter\">15\u2192100 apeluri\/zi<\/p>\n\n<p class=\"cs-achiev-description\">pe agent cu VoIP<\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number counter\">1\u20132 ore\/zi <\/p>\n\n<p class=\"cs-achiev-description\">economisite la instruire<\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number counter\">50% mai pu\u021bin <\/p>\n\n<p class=\"cs-achiev-description\">timp de revizuire a apelurilor cu AI <\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number\">Gata s\u0103 \u00eencepe\u021bi?<\/p>\n\n<p class=\"cs-achiev-description\"><a   href=\"https:\/\/www.cloudtalk.io\/ro\/programeaza-un-demo\/\" data-type=\"page\" data-id=\"10711\">Programa\u021bi o demonstra\u021bie \u2192<\/a><\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-story-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><h3 class=\"wp-block-heading\">Despre My Mortgage Finder <\/h3>\n\n<p>Fondat\u0103 \u00een 2018 de Joshua Tomlinson, <a href=\"https:\/\/www.mymortgagefinder.co.uk\/\" target=\"_blank\" rel=\"noopener\">My Mortgage Finder<\/a> este o firm\u0103 de brokeraj ipotecar \u00een cre\u0219tere rapid\u0103, specializat\u0103 \u00een credite pentru persoane cu istoric de credit nefavorabil. Compania ajut\u0103 clien\u021bii care au fost refuza\u021bi de b\u0103ncile tradi\u021bionale s\u0103 g\u0103seasc\u0103 creditori specializa\u021bi dispu\u0219i s\u0103 ofere solu\u021bii ipotecare. Cu o echip\u0103 de aproape 30 de angaja\u021bi \u0219i \u00een continu\u0103 cre\u0219tere, My Mortgage Finder ofer\u0103, de asemenea, asigur\u0103ri de via\u021b\u0103, acoperire pentru boli critice \u0219i servicii de eliberare de capital propriu pentru proprietarii de locuin\u021be mai \u00een v\u00e2rst\u0103.<\/p>\n\n<h3 class=\"wp-block-heading\">O echip\u0103 \u00een cre\u0219tere blocat\u0103 \u00een ineficien\u021b\u0103<\/h3>\n\n<p>\u00cen 2018, My Mortgage Finder abia \u00eencepea \u2013 o idee ambi\u021bioas\u0103 sus\u021binut\u0103 de o echip\u0103 mic\u0103, un singur iPhone cu o cartel\u0103 SIM \u0219i misiunea de a ajuta clien\u021bii cu istoric de credit nefavorabil s\u0103 ob\u021bin\u0103 finan\u021bare. Ast\u0103zi, compania a crescut la aproape 30 de angaja\u021bi, gestion\u00e2nd 50-100 de cereri ipotecare \u00een fiecare zi. Pe m\u0103sur\u0103 ce compania s-a dezvoltat, a crescut \u0219i nevoia unui sistem de comunicare scalabil \u0219i eficient pentru a gestiona volumul tot mai mare de cereri. Cu toate acestea, tehnologia pe care se bazau nu reu\u0219ea s\u0103 \u021bin\u0103 pasul.<br><br>Pentru a \u00een\u021belege cum My Mortgage Finder \u0219i-a transformat opera\u021biunile, am vorbit cu <strong>AJ Pyper, consilier ipotecar,<\/strong> \u0219i <strong>Sally Mitchell, asistent personal al directorului general<\/strong>. AJ supravegheaz\u0103 echipa administrativ\u0103 \u0219i serviciul clien\u021bi, asigur\u00e2nd opera\u021biuni zilnice fluide \u0219i monitorizarea apelurilor telefonice. Sally gestioneaz\u0103 cererile de rambursare, controlul creditelor \u0219i ascult\u0103 apelurile pentru asigurarea calit\u0103\u021bii. Obiectivul ei este de a identifica problemele din parcursul clientului \u0219i de a asigura conformitatea. \u00cempreun\u0103, ace\u0219tia au oferit informa\u021bii despre modul \u00een care CloudTalk i-a ajutat s\u0103-\u0219i \u00eembun\u0103t\u0103\u021beasc\u0103 procesele.<\/p>\n\n<h3 class=\"wp-block-heading\">Dep\u0103\u0219irea unui sistem telefonic de baz\u0103<\/h3>\n\n<p>\u201eLa \u00eenceput, aveam literalmente un singur iPhone\u201d, \u00ee\u0219i aminte\u0219te AJ, care lucreaz\u0103 la companie de la \u00eenceputuri. \u201e\u00cen fiecare diminea\u021b\u0103, verificam manual apelurile de ie\u0219ire ale echipei, doar eu \u0219i directorul nostru general, cu un carne\u021bel \u0219i mult\u0103 frustrare. Nu era sustenabil.\u201d<\/p>\n\n<p>Pe m\u0103sur\u0103 ce compania s-a extins, au \u0219tiut c\u0103 aveau nevoie de o abordare mai structurat\u0103 pentru gestionarea apelurilor. Ini\u021bial, au trecut la RingCentral, sper\u00e2nd c\u0103 va eficientiza opera\u021biunile. \u00cens\u0103, pe m\u0103sur\u0103 ce echipa a crescut, au ap\u0103rut \u0219i lacunele \u00een sistemul lor.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201eLa \u00eenceput, p\u0103rea o solu\u021bie solid\u0103. Dar pe m\u0103sur\u0103 ce am crescut, am realizat c\u0103 aveam nevoie de mai multe func\u021bionalit\u0103\u021bi, cum ar fi \u00eenregistr\u0103ri de apeluri, monitorizare \u00een timp real \u0219i modalit\u0103\u021bi fluide de a ne instrui agen\u021bii. Atunci nu puteam monitoriza apelurile. St\u0103team fizic l\u00e2ng\u0103 agen\u021bi, cu c\u0103\u0219ti conectate la splittere, for\u021b\u00e2ndu-ne s\u0103 ascult\u0103m. Dac\u0103 un splitter disp\u0103rea, trebuia s\u0103 c\u0103ut\u0103m rapid unul nou. Pur \u0219i simplu nu era practic pentru o echip\u0103 \u00een cre\u0219tere.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/icon-my-mortgage.svg\" alt=\"Quote Icon\"\/><\/div><cite>AJ Pyper, Consilier ipotecar la My Mortgage Finder<\/cite><\/div><\/div>\n\n<p>Punctul de cotitur\u0103 a venit c\u00e2nd au realizat c\u0103 furnizorul lor VoIP de atunci nu se integra cu HubSpot, CRM-ul pe care se bazau pentru a gestiona lead-urile \u0219i interac\u021biunile cu clien\u021bii. Atunci au decis s\u0103 caute ceva mai bun.<\/p>\n\n<h3 class=\"wp-block-heading\">C\u0103utarea unei solu\u021bii mai bune<\/h3>\n\n<p>Realiz\u00e2nd c\u0103 aveau nevoie de o platform\u0103 care s\u0103 se integreze perfect cu HubSpot \u0219i s\u0103 \u00eembun\u0103t\u0103\u021beasc\u0103 eficien\u021ba, My Mortgage Finder a c\u0103utat recomand\u0103ri. HubSpot le-a indicat CloudTalk. Dup\u0103 o scurt\u0103 evaluare, echipa a decis s\u0103 fac\u0103 schimbarea.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201eC\u00e2nd HubSpot a recomandat CloudTalk, ne-am g\u00e2ndit: \u201eDe ce s\u0103 mai c\u0103ut\u0103m?\u201d Integrarea exista, func\u021bionalit\u0103\u021bile aveau sens \u0219i a rezolvat cele mai mari probleme ale noastre.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/icon-my-mortgage.svg\" alt=\"Quote Icon\"\/><\/div><cite>AJ Pyper, Consilier ipotecar la My Mortgage Finder<\/cite><\/div><\/div>\n\n<h3 class=\"wp-block-heading\">Monitorizare \u0219i instruire 100% la distan\u021b\u0103 a apelurilor \u2013 F\u0103r\u0103 splittere<br><\/h3>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201eNu mai trebuie s\u0103 stau l\u00e2ng\u0103 un agent cu un splitter. Acum, doar fac clic pe un buton de la biroul meu \u0219i ascult \u00een direct.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/icon-my-mortgage.svg\" alt=\"Quote Icon\"\/><\/div><cite>AJ Pyper, Consilier ipotecar la My Mortgage Finder<\/cite><\/div><\/div>\n\n<p>Monitorizarea \u00een timp real a facilitat ascultarea, dar \u0219i o integrare mai rapid\u0103 \u0219i mai u\u0219oar\u0103 pentru noii angaja\u021bi.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201e\u00cenainte, instruirea \u00eensemna urm\u0103rirea agen\u021bilor \u00een persoan\u0103. Acum, noii angaja\u021bi pot asculta apeluri de top la timpul lor liber, economisind cel pu\u021bin 1-2 ore pe zi la integrare.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/icon-my-mortgage.svg\" alt=\"Quote Icon\"\/><\/div><cite>AJ Pyper, Consilier ipotecar la My Mortgage Finder<\/cite><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:312px\">\n<div class=\"wp-block-group cs-newsletter-form\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h5 class=\"wp-block-heading has-text-align-center\">Fi\u021bi primul care cite\u0219te despre cele mai noi pove\u0219ti de succes ale clien\u021bilor no\u0219tri.<\/h5>\n\n<pre style=\"display:flex;\"><!--[if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]-->\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n\tregion: \"na1\",\n        portalId: \"6195055\",\n\tformId: \"7d760df7-9c77-474d-b2cb-6fe52e28886e\",\n        formInstanceId: \"article-footer\",\n        onFormSubmit: function (form)\n                {\n window.dataLayer = window.dataLayer || [];\n                  dataLayer.push({'event': 'newsletterSubmit', 'email': form.find(\"[name=email]\").val()});\n                }\n});\n<\/script><\/pre>\n\n<p class=\"has-text-align-center\">F\u0103r\u0103 spam. Pove\u0219ti reale.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1040\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4.png\" alt=\"\" class=\"wp-image-296301\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4.png 2560w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-300x122.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-1024x416.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-768x312.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-1536x624.png 1536w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-2048x832.png 2048w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-1920x780.png 1920w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-1320x536.png 1320w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-760x309.png 760w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-424x172.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-200x81.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-88x36.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image cs-body-img\">\n<figure class=\"aligncenter size-large is-resized block-visibility-hide-small-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"416\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-1024x416.png\" alt=\"\" class=\"wp-image-296301\" style=\"width:1480px;height:undefinedpx\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-1024x416.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-300x122.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-768x312.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-1536x624.png 1536w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-2048x832.png 2048w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-1920x780.png 1920w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-1320x536.png 1320w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-760x309.png 760w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-424x172.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-200x81.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-4-88x36.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-group cs-story-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><h3 class=\"wp-block-heading\">Cre\u0219tere de 6 ori a volumului de apeluri \u2013 De la 15 la peste 100 de apeluri pe agent<\/h3>\n\n<p>\u00cen perioada iPhone-ului, un agent ar fi putut efectua 15 apeluri pe zi. Acum, dac\u0103 cineva efectueaz\u0103 mai pu\u021bin de 100, acest lucru ridic\u0103 semne de \u00eentrebare.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201eAcum, dac\u0103 un agent efectueaz\u0103 mai pu\u021bin de 100 de apeluri pe zi, \u00eentreb\u0103m ce s-a \u00eent\u00e2mplat\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/icon-my-mortgage.svg\" alt=\"Quote Icon\"\/><\/div><cite>AJ Pyper, Consilier ipotecar la My Mortgage Finder<\/cite><\/div><\/div>\n\n<p><strong>Power Dialer<\/strong> de la CloudTalk le permite s\u0103 pun\u0103 \u00een a\u0219teptare sute de apeluri \u00eentr-o singur\u0103 sesiune, men\u021bin\u00e2nd agen\u021bii concentra\u021bi pe conversa\u021bii semnificative, \u00een loc s\u0103 piard\u0103 timp apel\u00e2nd manual numere.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201eDoar aproximativ 20% dintre solicit\u0103ri r\u0103spund la prima \u00eencercare. \u00cenainte, urm\u0103rirea era frustrant\u0103 \u0219i consumatoare de timp. Cu dialer-ul CloudTalk, putem pune automat aceste apeluri \u00een a\u0219teptare, asigur\u00e2ndu-ne c\u0103 nimic nu scap\u0103.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/icon-my-mortgage.svg\" alt=\"Quote Icon\"\/><\/div><cite>AJ Pyper, Consilier ipotecar la My Mortgage Finder<\/cite><\/div><\/div>\n\n<h3 class=\"wp-block-heading\">Complet integrat cu HubSpot \u2013 F\u0103r\u0103 copiere-lipire<\/h3>\n\n<p>\u00cenainte de CloudTalk, agen\u021bii copiau \u0219i lipeau manual numerele de telefon \u00een sistemul lor \u2013 un proces predispus la erori \u0219i \u00eent\u00e2rzieri.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201eAcum, c\u00e2nd sose\u0219te o solicitare, echipa noastr\u0103 nu trebuie s\u0103 fac\u0103 nimic. Lead-urile apar automat \u00een CloudTalk, iar agen\u021bii doar apas\u0103 pentru a apela. Este un proces f\u0103r\u0103 \u00eentreruperi.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/icon-my-mortgage.svg\" alt=\"Quote Icon\"\/><\/div><cite>AJ Pyper, Consilier ipotecar la My Mortgage Finder<\/cite><\/div><\/div>\n\n<h3 class=\"wp-block-heading\">Insight-urile apelurilor generate de AI reduc la jum\u0103tate timpul de revizuire<\/h3>\n\n<p>Urm\u0103rirea disputelor \u0219i analiza performan\u021bei v\u00e2nz\u0103rilor \u00eensemnau anterior ascultarea \u00eenregistr\u0103rilor complete ale apelurilor, o sarcin\u0103 consumatoare de timp. Sally, care se ocup\u0103 de ramburs\u0103ri \u0219i controlul creditelor, \u00ee\u0219i aminte\u0219te:<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201e\u00cenainte, trebuia s\u0103 ascult ore \u00eentregi de apeluri pentru a descoperi ce nu a mers bine \u00een cazul disputelor privind ramburs\u0103rile. Acum, AI-ul rezum\u0103 apelul \u0219i v\u0103d instantaneu dac\u0103 merit\u0103 revizuit. Mi-a redus volumul de munc\u0103 cu 50%, cu u\u0219urin\u021b\u0103.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/icon-my-mortgage.svg\" alt=\"Quote Icon\"\/><\/div><cite>Sally Mitchell, Asistent personal al directorului general la My Mortgage Finder<\/cite><\/div><\/div>\n\n<p>Insight-urile AI au relevat, de asemenea, oportunit\u0103\u021bi cruciale de instruire<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201e\u00cemi place, de asemenea, cum arat\u0103 echilibrul dintre vorbit \u0219i ascultat. Dac\u0103 un v\u00e2nz\u0103tor nu vinde bine, pot compara apelul s\u0103u cu cel al unui performer de top \u2013 unul ascult\u0103 90% \u0219i vorbe\u0219te 10%, \u00een timp ce reprezentantul care se confrunt\u0103 cu dificult\u0103\u021bi face opusul. Dac\u0103 le spun doar s\u0103 asculte mai mult, s-ar putea s\u0103 ignore. Dar c\u00e2nd le ar\u0103t datele, chiar \u00een\u021beleg. Cifrele fac totul real.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/icon-my-mortgage.svg\" alt=\"Quote Icon\"\/><\/div><cite>AJ Pyper, Consilier ipotecar la My Mortgage Finder<\/cite><\/div><\/div>\n\n<h3 class=\"wp-block-heading\">Numere de mobil pentru cre\u0219terea ratelor de r\u0103spuns<\/h3>\n\n<p>\u00cencrederea joac\u0103 un rol important \u00een ratele de r\u0103spuns ale clien\u021bilor.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201e\u00cenainte, aveam doar linii fixe \u0219i oamenii nu r\u0103spundeau. Cu CloudTalk, putem folosi numere de mobil, iar ratele noastre de r\u0103spuns au crescut considerabil. Aceast\u0103 mic\u0103 schimbare a f\u0103cut o diferen\u021b\u0103 uria\u0219\u0103.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/icon-my-mortgage.svg\" alt=\"Quote Icon\"\/><\/div><cite>AJ Pyper, Consilier ipotecar la My Mortgage Finder<\/cite><\/div><\/div>\n\n<h3 class=\"wp-block-heading\">Concluzia: Comunicare mai bun\u0103, mai multe conversii<\/h3>\n\n<p>Trecerea la CloudTalk nu a fost doar o \u00eembun\u0103t\u0103\u021bire tehnologic\u0103, ci a \u00eembun\u0103t\u0103\u021bit fundamental modul \u00een care My Mortgage Finder opereaz\u0103.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u201eEconomiile de timp singure sunt enorme. Dar dincolo de asta, capacitatea noastr\u0103 de a urm\u0103ri, gestiona \u0219i optimiza conversa\u021biile cu clien\u021bii s-a transformat complet. Nu trebuie s\u0103-mi iau laptopul, s\u0103 stau l\u00e2ng\u0103 un agent \u0219i s\u0103 sper c\u0103 bateria nu se descarc\u0103,\u201d glume\u0219te AJ. \u201eAcum, pot fi oriunde, monitoriz\u00e2nd apelurile \u0219i asigur\u00e2ndu-m\u0103 c\u0103 lucrurile merg bine. CloudTalk ne-a redat controlul.\u201d<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/icon-my-mortgage.svg\" alt=\"Quote Icon\"\/><\/div><cite>AJ Pyper, Consilier ipotecar la My Mortgage Finder<\/cite><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:312px\">\n<div class=\"wp-block-group cs-newsletter-form\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h5 class=\"wp-block-heading has-text-align-center\">Fi\u021bi primul care cite\u0219te despre cele mai noi pove\u0219ti de succes ale clien\u021bilor no\u0219tri.<\/h5>\n\n<pre style=\"display:flex;\"><!--[if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]-->\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n\tregion: \"na1\",\n        portalId: \"6195055\",\n\tformId: \"7d760df7-9c77-474d-b2cb-6fe52e28886e\",\n        formInstanceId: \"article-footer\",\n        onFormSubmit: function (form)\n                {\n window.dataLayer = window.dataLayer || [];\n                  dataLayer.push({'event': 'newsletterSubmit', 'email': form.find(\"[name=email]\").val()});\n                }\n});\n<\/script><\/pre>\n\n<p class=\"has-text-align-center\">F\u0103r\u0103 spam. Pove\u0219ti reale.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover cs-cta\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-170641\" alt=\"\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">CloudTalk este o solu\u021bie bazat\u0103 pe date pentru o experien\u021b\u0103 excep\u021bional\u0103 a clien\u021bilor, iar inteligen\u021ba este o parte esen\u021bial\u0103 a acesteia.<\/h2>\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Programa\u021bi o demonstra\u021bie ast\u0103zi \u0219i afla\u021bi singuri.<\/p>\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/ro\/programeaza-un-demo\/\">Programa\u021bi o demonstra\u021bie<\/a><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Poveste de succes a unui client De la apelare manual\u0103 la peste 100 de apeluri pe agent, pe zi \u00cenfiin\u021bat\u0103 \u00een 2018, My Mortgage Finder ajut\u0103 clien\u021bii cu istoric de credit nefavorabil s\u0103 ob\u021bin\u0103 finan\u021bare prin intermediul creditorilor specializa\u021bi. Pe m\u0103sur\u0103 ce afacerea a crescut la peste 30 de angaja\u021bi \u0219i peste 100 de cereri [&hellip;]<\/p>\n","protected":false},"featured_media":308387,"template":"","ct-region":[],"cs-use-case":[918,917],"cs-features":[932,925,941,956,930,934],"cs-size":[982],"cs-industries":[1008],"class_list":["post-327404","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/327404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/327404\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/308387"}],"wp:attachment":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=327404"}],"wp:term":[{"taxonomy":"ct-region","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/ct-region?post=327404"},{"taxonomy":"cs-use-case","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-use-case?post=327404"},{"taxonomy":"cs-features","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-features?post=327404"},{"taxonomy":"cs-size","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-size?post=327404"},{"taxonomy":"cs-industries","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-industries?post=327404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":326789,"date":"2026-03-27T18:58:19","date_gmt":"2026-03-27T16:58:19","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/customer-stories\/dentakay\/"},"modified":"2026-03-27T18:58:21","modified_gmt":"2026-03-27T16:58:21","slug":"dentakay","status":"publish","type":"customer-stories","link":"https:\/\/www.cloudtalk.io\/ro\/customer-stories\/dentakay\/","title":{"rendered":"Cre\u0219terea volumului de apeluri de 2,5 ori \u00een 8 luni: cum a folosit Dentakay Power Dialer-ul CloudTalk pentru a m\u0103ri apelurile lunare"},"content":{"rendered":"\n<div class=\"wp-block-group cs-top-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center cs-top-section-left is-layout-flow wp-block-column-is-layout-flow\"><p class=\"caption\">Poveste de succes a clientului<\/p>\n\n<h1 class=\"wp-block-heading\">Dentakay a crescut volumul de apeluri de 2,5 ori \u00een 8 luni cu Power Dialer<\/h1>\n\n<p>Dentakay, un lider \u00een industria turismului stomatologic, a ales func\u021bia emblematic\u0103 Power Dialer de la CloudTalk pentru a cre\u0219te volumele lunare de apeluri. <\/p>\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n<p>Pentru a \u00een\u021belege cum Dentakay a abordat provoc\u0103rile, am discutat cu Ahmed, un membru cheie al Departamentului de Management al Datelor din cadrul companiei.<\/p>\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-top-section-right is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:19.5rem\">\n<div class=\"wp-block-group cs-sidebar\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full is-resized cs-sidebar-image\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"384\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/Main_1.png\" alt=\"\" class=\"wp-image-257282\" style=\"width:312px;height:auto\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/Main_1.png 624w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/Main_1-300x185.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/Main_1-424x261.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/Main_1-184x113.png 184w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/Main_1-88x54.png 88w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section cs-sidebar-favourite-features\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"cs-sidebar-section-heading\">Func\u021bii preferate<\/p>\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-power-dialer-featured.svg\" alt=\"\" class=\"wp-image-184655\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>Power Dialer<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/04\/icon-sentiment-analysis-hover.svg\" alt=\"\" class=\"wp-image-210032\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>Analize<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-campaigns-featured.svg\" alt=\"\" class=\"wp-image-184631\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>Campanii<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"cs-sidebar-section-heading\">Industrie<\/p>\n\n<p>S\u0103n\u0103tate<\/p><\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"cs-sidebar-section-heading\">Caz de utilizare<\/p>\n\n<p>V\u00e2nz\u0103ri<\/p><\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"cs-sidebar-section-heading\">Loca\u021bie<\/p>\n\n<p>Global<\/p><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-achiev container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\">Ce a realizat Dentakay cu CloudTalk?<\/h2>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number counter\"><code>150<\/code>%<\/p>\n\n<p class=\"cs-achiev-description\">Cre\u0219tere a volumului lunar de apeluri<\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number counter\">+<code>45<\/code> <\/p>\n\n<p class=\"cs-achiev-description\">agen\u021bi ad\u0103uga\u021bi datorit\u0103 CloudTalk<\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number counter\"><code>90<\/code>%<\/p>\n\n<p class=\"cs-achiev-description\">dintre agen\u021bi economisesc timp cu Power Dialer<\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number\">Gata s\u0103 \u00eencepi?<\/p>\n\n<p class=\"cs-achiev-description\"><a href=\"https:\/\/www.cloudtalk.io\/ro\/programeaza-un-demo\/\" data-type=\"page\" data-id=\"10711\">Programeaz\u0103 o demonstra\u021bie \u2192<\/a><\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-squares-wrapper\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group cs-squares\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group cs-squares-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/icon-introduction-note-speech-bubble-blue.svg\" alt=\"\" class=\"wp-image-171019\"\/><\/figure>\n\n\n<h3 class=\"wp-block-heading\">Provocare<\/h3>\n\n<p>Pe m\u0103sur\u0103 ce Dentakay s-a extins, sistemul lor VoIP existent a \u00eent\u00e2mpinat dificult\u0103\u021bi cu calitatea apelurilor \u0219i conectivitatea, duc\u00e2nd la conversa\u021bii \u00eencurcate \u0219i la compromiterea confiden\u021bialit\u0103\u021bii clien\u021bilor. Aceste probleme au afectat negativ gestionarea lead-urilor \u0219i ratele de conversie, cre\u00e2nd nevoia unui sistem de comunicare mai fiabil pentru a sus\u021bine extinderea sa de la 120 la 165 de agen\u021bi. <\/p><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group cs-squares-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/icon-solution-settings-wheel-blue.svg\" alt=\"\" class=\"wp-image-171007\"\/><\/figure>\n\n\n<h3 class=\"wp-block-heading\">Solu\u021bie<\/h3>\n\n<p>Dup\u0103 o evaluare am\u0103nun\u021bit\u0103, Dentakay a ales CloudTalk pentru calitatea puternic\u0103 a apelurilor, integrarea Zoho CRM \u0219i func\u021biile avansate precum Power Dialer. CloudTalk a fost implementat rapid, iar 90% dintre agen\u021bi au \u00eenceput s\u0103 utilizeze Power Dialer, \u00eembun\u0103t\u0103\u021bind eficien\u021ba apelurilor \u0219i cresc\u00e2nd volumul acestora de 2,5 ori \u00een decurs de 8 luni. Integrarea perfect\u0103 cu Zoho CRM a contribuit, de asemenea.<\/p><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group cs-squares-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/icon-results-like-thumbs-up-blue.svg\" alt=\"\" class=\"wp-image-170995\"\/><\/figure>\n\n\n<h3 class=\"wp-block-heading\">Rezultate<\/h3>\n\n<p>Trecerea la CloudTalk a adus \u00eembun\u0103t\u0103\u021biri imediate \u00een calitatea apelurilor \u0219i eficien\u021ba opera\u021bional\u0103. Dentakay \u0219i-a extins cu succes opera\u021biunile \u0219i a observat o \u00eembun\u0103t\u0103\u021bire a gestion\u0103rii lead-urilor, a metricilor de raportare \u0219i o cre\u0219tere de 150% a volumului de apeluri. Capacit\u0103\u021bile avansate de raportare au oferit perspective mai profunde, permi\u021b\u00e2nd echipei de v\u00e2nz\u0103ri s\u0103 creasc\u0103 ratele de conversie.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large cs-squares-illustration\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-standing-girl-with-laptop.svg\" alt=\"\" class=\"wp-image-170983\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-story-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><h3 class=\"wp-block-heading\">Despre Dentakay<\/h3>\n\n<p>Dentakay este o companie lider \u00een industria turismului stomatologic, specializat\u0103 \u00een oferirea de tratamente dentare de \u00eenalt\u0103 calitate clien\u021bilor interna\u021bionali. Compania este cunoscut\u0103 pentru angajamentul s\u0103u de a oferi \u00eengrijiri dentare accesibile, dar de top, valorific\u00e2nd prezen\u021ba sa global\u0103 puternic\u0103.<\/p>\n\n<p>Pe m\u0103sur\u0103 ce compania \u0219i-a extins acoperirea global\u0103, s-a confruntat cu provoc\u0103ri tot mai mari \u00een gestionarea interac\u021biunilor cu clien\u021bii \u0219i men\u021binerea standardelor \u00eenalte de servicii care deveniser\u0103 marca sa. Pentru a \u00een\u021belege cum Dentakay a abordat aceste provoc\u0103ri, am discutat cu Ahmed, un membru cheie al Departamentului de Management al Datelor din cadrul companiei.<\/p>\n\n<h3 class=\"wp-block-heading\">Software-ul ineficient afecta ratele de conversie<\/h3>\n\n<p>Pe m\u0103sur\u0103 ce Dentakay a crescut, la fel a crescut \u0219i complexitatea opera\u021biunilor sale. Sistemul VoIP existent al companiei, odat\u0103 suficient, a \u00eenceput s\u0103 cedeze sub greutatea cerin\u021belor cresc\u00e2nde. Ahmed a explicat:<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Am avut probleme cu calitatea apelurilor \u0219i conectivitatea, ceea ce a reprezentat puncte dureroase majore pentru noi. Apelurile se amestecau uneori, ceea ce \u00eensemna c\u0103 agen\u021bii puteau auzi conversa\u021biile celorlal\u021bi, lucru care nu era doar confuz, ci \u0219i compromitea confiden\u021bialitatea clien\u021bilor.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/03fcf55bce5291b9dec261dc57fe800e.jpg\" alt=\"Quote Icon\"\/><\/div><cite>Ahmed A., Specialist \u00een managementul datelor \u0219i raportare<\/cite><\/div><\/div>\n\n<p>Aceste probleme nu erau doar nepl\u0103cute; ele impactau direct afacerea. Echipa de v\u00e2nz\u0103ri se lupta s\u0103 gestioneze eficient lead-urile, rezult\u00e2nd \u00een oportunit\u0103\u021bi ratate \u0219i rate de conversie \u00een sc\u0103dere.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Capacitatea noastr\u0103 de a oferi servicii de top avea de suferit \u0219i \u0219tiam c\u0103 avem nevoie de un sistem de comunicare mai fiabil.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/03fcf55bce5291b9dec261dc57fe800e.jpg\" alt=\"Quote Icon\"\/><\/div><cite>Ahmed A., Specialist \u00een managementul datelor \u0219i raportare<\/cite><\/div><\/div>\n\n<p>Cu planuri de a-\u0219i extinde opera\u021biunile de la 120 la aproape 165 de agen\u021bi, a devenit clar c\u0103 Dentakay avea nevoie de o solu\u021bie care s\u0103-i sus\u021bin\u0103 cre\u0219terea \u0219i s\u0103 asigure interac\u021biuni fluide cu clien\u021bii.<\/p>\n\n<h3 class=\"wp-block-heading\">C\u0103utarea unui nou software de apelare care s\u0103 sus\u021bin\u0103 cre\u0219terea rapid\u0103<\/h3>\n\n<p>Hot\u0103r\u00e2t\u0103 s\u0103 g\u0103seasc\u0103 o solu\u021bie, Dentakay a \u00eenceput s\u0103 evalueze noi furnizori VoIP. C\u0103utarea a fost am\u0103nun\u021bit\u0103 \u0219i a durat c\u00e2teva luni, deoarece echipa era decis\u0103 s\u0103 g\u0103seasc\u0103 solu\u021bia potrivit\u0103 pentru nevoile lor.&nbsp;<\/p>\n\n<p>Ahmed a descris procesul astfel:<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>C\u0103utam ceva care s\u0103 r\u0103spund\u0103 nevoilor noastre specifice, \u00een special \u00een ceea ce prive\u0219te conectivitatea \u0219i integrarea CRM. Am petrecut un timp considerabil evalu\u00e2nd diferite op\u021biuni, deoarece trebuia s\u0103 g\u0103sim solu\u021bia potrivit\u0103.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/03fcf55bce5291b9dec261dc57fe800e.jpg\" alt=\"Quote Icon\"\/><\/div><cite>Ahmed A., Specialist \u00een managementul datelor \u0219i raportare<\/cite><\/div><\/div>\n\n<p>Dup\u0103 evaluarea op\u021biunilor, CloudTalk s-a impus ca fiind alegerea remarcabil\u0103. Calitatea puternic\u0103 a apelurilor, integrarea perfect\u0103 cu Zoho CRM \u0219i func\u021biile avansate precum Power Dialer l-au f\u0103cut solu\u021bia ideal\u0103. CloudTalk nu numai c\u0103 a r\u0103spuns nevoilor actuale ale Dentakay, dar a oferit \u0219i scalabilitate pentru cre\u0219terea viitoare.<\/p><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:312px\">\n<div class=\"wp-block-group cs-newsletter-form\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h5 class=\"wp-block-heading has-text-align-center\">Fii primul \u0219i cite\u0219te cele mai noi pove\u0219ti de succes ale clien\u021bilor no\u0219tri.<\/h5>\n\n<pre style=\"display:flex;\"><!--[if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]-->\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n\tregion: \"na1\",\n        portalId: \"6195055\",\n\tformId: \"7d760df7-9c77-474d-b2cb-6fe52e28886e\",\n        formInstanceId: \"article-footer\",\n        onFormSubmit: function (form)\n                {\n window.dataLayer = window.dataLayer || [];\n                  dataLayer.push({'event': 'newsletterSubmit', 'email': form.find(\"[name=email]\").val()});\n                }\n});\n<\/script><\/pre>\n\n<p class=\"has-text-align-center\">F\u0103r\u0103 spam. Pove\u0219ti reale.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1040\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay.png\" alt=\"\" class=\"wp-image-257206\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay.png 2560w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-300x122.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-1024x416.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-768x312.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-1536x624.png 1536w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-2048x832.png 2048w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-1920x780.png 1920w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-1320x536.png 1320w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-760x309.png 760w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-424x172.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-200x81.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-88x36.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image cs-body-img\">\n<figure class=\"aligncenter size-large is-resized block-visibility-hide-small-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"416\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-1024x416.png\" alt=\"\" class=\"wp-image-257206\" style=\"width:1480px;height:undefinedpx\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-1024x416.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-300x122.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-768x312.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-1536x624.png 1536w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-2048x832.png 2048w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-1920x780.png 1920w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-1320x536.png 1320w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-760x309.png 760w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-424x172.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-200x81.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/body_dentakay-88x36.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-group cs-story-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><h3 class=\"wp-block-heading\">Integrarea cu Zoho a automatizat munca \u0219i a \u00eembun\u0103t\u0103\u021bit eficien\u021ba<\/h3>\n\n<p>Odat\u0103 luat\u0103 decizia, Dentakay a implementat rapid CloudTalk \u00een toate opera\u021biunile sale.&nbsp;<\/p>\n\n<p>Impactul a fost imediat.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Power Dialer-ul a schimbat jocul \u00een gestionarea volumului nostru de apeluri. De c\u00e2nd am implementat func\u021bia, aproximativ 90% dintre agen\u021bii no\u0219tri o utilizeaz\u0103 pentru a automatiza apelarea, economisind timp. Power Dialer-ul faciliteaz\u0103 gestionarea at\u00e2t a lead-urilor noi, c\u00e2t \u0219i a celor vechi. A fost crucial pentru cre\u0219terea noastr\u0103 \u2013 volumul nostru de apeluri a \u00eenregistrat o cre\u0219tere de 2,5 ori \u00een doar 8 luni.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/03fcf55bce5291b9dec261dc57fe800e.jpg\" alt=\"Quote Icon\"\/><\/div><cite>Ahmed A., Specialist \u00een managementul datelor \u0219i raportare<\/cite><\/div><\/div>\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"261\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/Screenshot-2024-09-09-at-12.52.47-1-1024x261.png\" alt=\"\" class=\"wp-image-258019\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/Screenshot-2024-09-09-at-12.52.47-1-1024x261.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/Screenshot-2024-09-09-at-12.52.47-1-300x77.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/Screenshot-2024-09-09-at-12.52.47-1-768x196.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/Screenshot-2024-09-09-at-12.52.47-1-1536x392.png 1536w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/Screenshot-2024-09-09-at-12.52.47-1-1320x337.png 1320w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/Screenshot-2024-09-09-at-12.52.47-1-760x194.png 760w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/Screenshot-2024-09-09-at-12.52.47-1-424x108.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/Screenshot-2024-09-09-at-12.52.47-1-200x51.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/Screenshot-2024-09-09-at-12.52.47-1-88x22.png 88w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/Screenshot-2024-09-09-at-12.52.47-1.png 1829w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n<p>Integrarea cu Zoho CRM a fost un alt beneficiu major. Agen\u021bii pot acum efectua apeluri direct din CRM, cu toate interac\u021biunile \u00eenregistrate automat, asigur\u00e2nd c\u0103 datele clien\u021bilor sunt \u00eentotdeauna actualizate \u0219i accesibile.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>CRM-ul nostru este \u00een centrul opera\u021biunilor noastre, iar integrarea CloudTalk a f\u0103cut u\u0219oar\u0103 centralizarea tuturor datelor.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/03fcf55bce5291b9dec261dc57fe800e.jpg\" alt=\"Quote Icon\"\/><\/div><cite>Ahmed A., Specialist \u00een managementul datelor \u0219i raportare<\/cite><\/div><\/div>\n\n<p>Aceast\u0103 integrare perfect\u0103 a permis Dentakay s\u0103 \u00ee\u0219i eficientizeze fluxurile de lucru \u0219i s\u0103-\u0219i \u00eembun\u0103t\u0103\u021beasc\u0103 eficien\u021ba pe toate planurile.<\/p>\n\n<h3 class=\"wp-block-heading\">Dentakay \u0219i-a extins rapid echipa \u0219i \u0219i-a crescut rata de conversie<\/h3>\n\n<p>Trecerea la CloudTalk a adus \u00eembun\u0103t\u0103\u021biri semnificative opera\u021biunilor Dentakay. Compania \u0219i-a extins cu succes opera\u021biunile, cresc\u00e2nd num\u0103rul de agen\u021bi de la 120 la aproape 165. De asemenea, au observat \u00eembun\u0103t\u0103\u021biri imediate \u00een calitatea apelurilor \u0219i eficien\u021ba general\u0103.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Nu mai avem probleme cu apelurile \u00eencurcate, iar agen\u021bii no\u0219tri \u00ee\u0219i pot gestiona lead-urile mai eficient.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/03fcf55bce5291b9dec261dc57fe800e.jpg\" alt=\"Quote Icon\"\/><\/div><cite>Ahmed A., Specialist \u00een managementul datelor \u0219i raportare<\/cite><\/div><\/div>\n\n<p>Mai mult, metricile detaliate au oferit echipei de management al v\u00e2nz\u0103rilor perspective mai profunde asupra opera\u021biunilor lor.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u00cen ceea ce prive\u0219te raportarea, CloudTalk a fost incredibil de util. \u00cen trecut, urm\u0103rirea KPI-urilor noastre era destul de simpl\u0103. Ne uitam \u00een principal la num\u0103rul de apeluri efectuate. Acum, urm\u0103rim \u0219i oferim managerilor no\u0219tri de v\u00e2nz\u0103ri metrici mult mai detalia\u021bi \u2013 cum ar fi durata apelurilor \u0219i timpul necesar pentru a r\u0103spunde la lead-uri. Aceste perspective ne-au ajutat cu adev\u0103rat s\u0103 ne ajust\u0103m abordarea.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/03fcf55bce5291b9dec261dc57fe800e.jpg\" alt=\"Quote Icon\"\/><\/div><cite>Ahmed A., Specialist \u00een managementul datelor \u0219i raportare<\/cite><\/div><\/div>\n\n<p>Una dintre cele mai semnificative \u00eembun\u0103t\u0103\u021biri a fost cre\u0219terea calit\u0103\u021bii \u0219i eficien\u021bei procesului lor de v\u00e2nz\u0103ri. Power Dialer-ul a permis agen\u021bilor s\u0103 gestioneze apelurile mai eficient, cresc\u00e2nd num\u0103rul interac\u021biunilor zilnice \u0219i stimul\u00e2nd ratele de conversie. \u00cen plus, capacitatea de a rula simultan campanii multilingve a \u00eensemnat c\u0103 Dentakay \u00ee\u0219i putea servi mai bine baza divers\u0103 de clien\u021bi, de la Europa la Orientul Mijlociu.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Am observat o \u00eembun\u0103t\u0103\u021bire semnificativ\u0103 \u00een procesele noastre de gestionare a apelurilor. Power Dialer-ul ne-a permis s\u0103 ajungem la mai mul\u021bi lead-uri \u00een mai pu\u021bin timp, rezult\u00e2nd o cre\u0219tere de 150% a volumului de apeluri. Integrarea cu Zoho CRM \u00eenseamn\u0103 c\u0103 lucr\u0103m \u00eentotdeauna cu cele mai actuale date. Acest lucru a f\u0103cut o diferen\u021b\u0103 enorm\u0103 \u00een capacitatea noastr\u0103 de a transforma lead-urile \u00een clien\u021bi.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/03fcf55bce5291b9dec261dc57fe800e.jpg\" alt=\"Quote Icon\"\/><\/div><cite>Ahmed A., Specialist \u00een managementul datelor \u0219i raportare<\/cite><\/div><\/div>\n\n<h3 class=\"wp-block-heading\"><strong>Perspective de viitor<\/strong><\/h3>\n\n<p>Privind \u00een viitor, Dentakay va continua s\u0103 utilizeze func\u021biile CloudTalk pentru a-\u0219i sus\u021bine cre\u0219terea continu\u0103. De asemenea, inten\u021bioneaz\u0103 s\u0103 se extind\u0103 pe noi pie\u021be, ceea ce va fi sus\u021binut de infrastructura scalabil\u0103 \u0219i capacit\u0103\u021bile multilingve ale CloudTalk.<\/p>\n\n<p>Iat\u0103 sfatul lui Ahmed pentru alte companii care evalueaz\u0103 solu\u021bii VoIP:<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Asigura\u021bi-v\u0103 c\u0103 solu\u021bia pe care o alege\u021bi poate cre\u0219te odat\u0103 cu afacerea dumneavoastr\u0103 \u0219i poate satisface nevoile dumneavoastr\u0103 specifice. CloudTalk a fost esen\u021bial \u00een cre\u0219terea noastr\u0103 \u0219i suntem \u00eencrez\u0103tori c\u0103 poate face acela\u0219i lucru pentru oricine dore\u0219te s\u0103 creasc\u0103 \u0219i s\u0103 se extind\u0103 la nivel interna\u021bional.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/10\/03fcf55bce5291b9dec261dc57fe800e.jpg\" alt=\"Quote Icon\"\/><\/div><cite>Ahmed A., Specialist \u00een managementul datelor \u0219i raportare<\/cite><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:312px\">\n<div class=\"wp-block-group cs-newsletter-form\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h5 class=\"wp-block-heading has-text-align-center\">Fii primul \u0219i cite\u0219te cele mai noi pove\u0219ti de succes ale clien\u021bilor no\u0219tri.<\/h5>\n\n<pre style=\"display:flex;\"><!--[if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]-->\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n\tregion: \"na1\",\n        portalId: \"6195055\",\n\tformId: \"7d760df7-9c77-474d-b2cb-6fe52e28886e\",\n        formInstanceId: \"article-footer\",\n        onFormSubmit: function (form)\n                {\n window.dataLayer = window.dataLayer || [];\n                  dataLayer.push({'event': 'newsletterSubmit', 'email': form.find(\"[name=email]\").val()});\n                }\n});\n<\/script><\/pre>\n\n<p class=\"has-text-align-center\">F\u0103r\u0103 spam. Pove\u0219ti reale.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover cs-cta\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-170641\" alt=\"\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">CloudTalk este o solu\u021bie bazat\u0103 pe date pentru o experien\u021b\u0103 excep\u021bional\u0103 a clien\u021bilor, iar inteligen\u021ba este o parte esen\u021bial\u0103 a acesteia.<\/h2>\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Programeaz\u0103 o demonstra\u021bie ast\u0103zi \u0219i afl\u0103 singur.<\/p>\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/ro\/programeaza-un-demo\/\">Programeaz\u0103 o demonstra\u021bie<\/a><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Poveste de succes a clientului Dentakay a crescut volumul de apeluri de 2,5 ori \u00een 8 luni cu Power Dialer Dentakay, un lider \u00een industria turismului stomatologic, a ales func\u021bia emblematic\u0103 Power Dialer de la CloudTalk pentru a cre\u0219te volumele lunare de apeluri. Pentru a \u00een\u021belege cum Dentakay a abordat provoc\u0103rile, am discutat cu Ahmed, [&hellip;]<\/p>\n","protected":false},"featured_media":308405,"template":"","ct-region":[],"cs-use-case":[917],"cs-features":[925,989,998],"cs-size":[983],"cs-industries":[1016],"class_list":["post-326789","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/326789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/326789\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/308405"}],"wp:attachment":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=326789"}],"wp:term":[{"taxonomy":"ct-region","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/ct-region?post=326789"},{"taxonomy":"cs-use-case","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-use-case?post=326789"},{"taxonomy":"cs-features","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-features?post=326789"},{"taxonomy":"cs-size","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-size?post=326789"},{"taxonomy":"cs-industries","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-industries?post=326789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":326521,"date":"2026-03-26T23:44:47","date_gmt":"2026-03-26T21:44:47","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/customer-stories\/lkn-strategii\/"},"modified":"2026-03-26T23:44:49","modified_gmt":"2026-03-26T21:44:49","slug":"lkn-strategii","status":"publish","type":"customer-stories","link":"https:\/\/www.cloudtalk.io\/ro\/customer-stories\/lkn-strategii\/","title":{"rendered":"Cum LKN Strategies a redus cu 40% rata apelurilor abandonate \u0219i a crescut eficien\u021ba agen\u021bilor"},"content":{"rendered":"\n<div class=\"wp-block-group cs-top-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center cs-top-section-left is-layout-flow wp-block-column-is-layout-flow\"><p class=\"caption\">Poveste de succes a unui client<\/p>\n\n<h1 class=\"wp-block-heading\">LKN Strategies a redus cu 40% rata apelurilor abandonate \u0219i a crescut eficien\u021ba agen\u021bilor<\/h1>\n\n<p>LKN Strategies Inc., o firm\u0103 de consultan\u021b\u0103 medical\u0103 de top din SUA, sprijin\u0103 furnizorii, pl\u0103titorii \u0219i asigur\u0103torii \u00een ceea ce prive\u0219te conformitatea \u0219i opera\u021biunile. \u00cen calitate de partener BPO, gestioneaz\u0103 volume mari de apeluri \u00een cadrul echipelor la distan\u021b\u0103 \u2014 \u00eens\u0103 sistemul lor telefonic dep\u0103\u0219it \u00eengreuna acest lucru.<\/p>\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n<p>Trecerea la CloudTalk le-a adus scalabilitatea \u0219i eficien\u021ba de care aveau nevoie. Am vorbit cu Ronald Beto \u0219i Nathaniel Nuqui pentru a afla cum aceast\u0103 schimbare le-a simplificat comunicarea \u0219i a \u00eembun\u0103t\u0103\u021bit serviciul pentru clien\u021bi.<\/p>\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-top-section-right is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:19.5rem\">\n<div class=\"wp-block-group cs-sidebar\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full is-resized cs-sidebar-image\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"384\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Frame-39616.png\" alt=\"\" class=\"wp-image-294715\" style=\"width:312px;height:auto\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Frame-39616.png 624w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Frame-39616-300x185.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Frame-39616-424x261.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Frame-39616-184x113.png 184w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Frame-39616-88x54.png 88w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section cs-sidebar-favourite-features\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"cs-sidebar-section-heading\">Func\u021bionalit\u0103\u021bi preferate<\/p>\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"82\" height=\"82\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/Icon_features_Call-recording-hover.svg\" alt=\"\" class=\"wp-image-180604\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>\u00cenregistrare apeluri<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-caller-based-routing-hover.svg\" alt=\"\" class=\"wp-image-183410\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>Rutare \u0219i gestionare cozi de apeluri<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-interactive-voice-response-hover.svg\" alt=\"\" class=\"wp-image-183602\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>IVR<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-analytics-hover.svg\" alt=\"\" class=\"wp-image-183050\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>Analize \u00een timp real<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/06\/NameCRM.png\" alt=\"\" class=\"wp-image-222142\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>Integrare CRM<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-text-messages-sms-hover.svg\" alt=\"\" class=\"wp-image-183242\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>SMS<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"cs-sidebar-section-heading\">Industrie<\/p>\n\n<p>Servicii medicale<\/p><\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"cs-sidebar-section-heading\">Caz de utilizare<\/p>\n\n<p>V\u00e2nz\u0103ri, Suport &amp; Opera\u021biuni<\/p><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-achiev container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\">Ce a realizat LKN Strategies Inc. cu CloudTalk?<\/h2>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number counter\">Cre\u0219tere de 30%<\/p>\n\n<p class=\"cs-achiev-description\">a utiliz\u0103rii agen\u021bilor<\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number counter\">Cre\u0219tere de 20%<\/p>\n\n<p class=\"cs-achiev-description\">a solu\u021bion\u0103rii la primul apel (FCR)<\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number counter\">Reducere cu 40%<\/p>\n\n<p class=\"cs-achiev-description\">a ratei de abandon a apelurilor<\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number\">Sunte\u021bi gata s\u0103 \u00eencepe\u021bi?<\/p>\n\n<p class=\"cs-achiev-description\"><a href=\"https:\/\/www.cloudtalk.io\/ro\/programeaza-un-demo\/\" data-type=\"page\" data-id=\"10711\">Programa\u021bi o demonstra\u021bie \u2192<\/a><\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-story-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><h3 class=\"wp-block-heading\">Despre LKN Strategies Inc.<\/h3>\n\n<p>De peste 20 de ani, <a href=\"https:\/\/lknstrategies.us\/\" target=\"_blank\" rel=\"noopener\">LKN Strategies Inc<\/a>. este un nume de \u00eencredere \u00een consultan\u021ba \u00een domeniul s\u0103n\u0103t\u0103\u021bii. Ace\u0219tia ajut\u0103 furnizorii, pl\u0103titorii \u0219i firmele de asigur\u0103ri s\u0103 gestioneze conformitatea, managementul ciclului de venituri \u0219i opera\u021biunile de asisten\u021b\u0103 medical\u0103 la domiciliu. Dar, pe m\u0103sur\u0103 ce au crescut, a crescut \u0219i cea mai mare provocare a lor: men\u021binerea volumului de apeluri concomitent cu standarde \u00eenalte de servicii.<\/p>\n\n<h3 class=\"wp-block-heading\">Un sistem care nu putea \u021bine pasul<\/h3>\n\n<p>\u00cenainte de CloudTalk, LKN Strategies se baza pe un sistem telefonic dep\u0103\u0219it care \u00eei \u00eencetinea. Apelurile erau \u00eenregistrate manual, iar echipele de suport foloseau multiple instrumente pentru a urm\u0103ri interac\u021biunile cu clien\u021bii. Pe m\u0103sur\u0103 ce compania a crescut, ineficien\u021bele s-au acumulat, f\u0103c\u00e2nd mai dificil\u0103 furnizarea unui serviciu fluent. Am vorbit cu Ronald Beto, Manager IT \u0219i Nathaniel Nuqui, Specialist Suport IT la LKN Strategies Inc pentru a afla despre parcursul lor.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>La LKN Strategies Inc., echipa noastr\u0103 de Suport IT asigur\u0103 o comunicare fluent\u0103 prin gestionarea infrastructurii noastre de comunica\u021bii. Optimiz\u0103m rutarea apelurilor, analizele \u0219i integr\u0103rile CRM, ajut\u00e2nd clien\u021bii no\u0219tri BPO s\u0103 r\u0103m\u00e2n\u0103 conecta\u021bi, asigur\u00e2nd \u00een acela\u0219i timp securitatea, eficien\u021ba \u0219i cre\u0219terea. Vechiul nostru sistem f\u0103cea sarcinile simple mai dificile dec\u00e2t ar fi trebuit. Petreceam prea mult timp jongl\u00e2nd cu diferite instrumente \u00een loc s\u0103 ne concentr\u0103m pe clien\u021bi.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/logo-lkn.svg\" alt=\"Quote Icon\"\/><\/div><cite>Nathaniel Nuqui, Specialist Suport IT la LKN Strategies Inc<\/cite><\/div><\/div>\n\n<p>\u00cen calitate de furnizor de externalizare a proceselor de afaceri (BPO) pentru sectorul medical, LKN avea nevoie de un sistem care s\u0103 poat\u0103 scala, s\u0103 se integreze f\u0103r\u0103 probleme \u0219i s\u0103 respecte reglement\u0103rile din industrie. \u00cen schimb, erau bloca\u021bi de blocaje care \u00eempiedicau cre\u0219terea \u0219i frustrau clien\u021bii.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u00cenainte de a adopta CloudTalk, echipa noastr\u0103 se baza pe metode mai tradi\u021bionale pentru a gestiona comunicarea cu clien\u021bii no\u0219tri, cum ar fi \u00eenregistrarea manual\u0103 a apelurilor, sisteme telefonice de baz\u0103 sau solu\u021bii ad-hoc c\u0103rora le lipseau scalabilitatea \u0219i func\u021bionalit\u0103\u021bile avansate. Aceste metode necesitau adesea un efort manual semnificativ pentru a urm\u0103ri datele apelurilor, a gestiona eficient comunicarea cu clien\u021bii \u0219i a se integra cu alte instrumente. Primeam pl\u00e2ngeri despre apeluri r\u0103mase f\u0103r\u0103 r\u0103spuns sau transferate \u00eentre echipe. Nu era genul de serviciu pe care doream s\u0103-l oferim.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/logo-lkn.svg\" alt=\"Quote Icon\"\/><\/div><cite>Nathaniel Nuqui, Specialist Suport IT la LKN Strategies Inc<\/cite><\/div><\/div>\n\n<h3 class=\"wp-block-heading\">C\u0103utarea unei solu\u021bii<\/h3>\n\n<p>Recunosc\u00e2nd nevoia urgent\u0103 de schimbare, echipa IT a \u00eenceput s\u0103 evalueze mai multe solu\u021bii VoIP. Au luat \u00een considerare furnizori precum RingCentral, 8&#215;8 \u0219i Vonage Business, dar fiecare venea cu propriile sale dezavantaje.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Am evaluat mai mul\u021bi furnizori. Unii aveau func\u021bionalit\u0103\u021bi excelente, dar erau excesiv de complec\u0219i; altora le lipseau integr\u0103rile de care aveam nevoie. Ne trebuia ceva care s\u0103 se potriveasc\u0103 afacerii noastre, nu ceva care s\u0103 necesite o revizuire complet\u0103 a fluxurilor noastre de lucru existente.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/logo-lkn.svg\" alt=\"Quote Icon\"\/><\/div><cite>Ronald Beto, Manager IT la LKN Strategies Inc<\/cite><\/div><\/div>\n\n<p>C\u00e2nd CloudTalk a intrat \u00een scen\u0103, s-a remarcat rapid.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>CloudTalk a bifat toate cerin\u021bele. A fost u\u0219or de configurat, s-a integrat perfect cu CRM-ul nostru \u0219i a oferit func\u021bionalit\u0103\u021bi avansate precum rutarea automat\u0103 a apelurilor, rapoarte \u00een timp real \u0219i analize. Ne-a oferit flexibilitatea de a scala, ne-a p\u0103strat datele \u00een siguran\u021b\u0103 \u0219i a oferit o valoare excelent\u0103 f\u0103r\u0103 complexitate inutil\u0103. Pur \u0219i simplu a avut sens pentru afacerea noastr\u0103.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/logo-lkn.svg\" alt=\"Quote Icon\"\/><\/div><cite>Ronald Beto, Manager IT la LKN Strategies Inc<\/cite><\/div><\/div>\n\n<p>Cu analize \u00een timp real, o integrare CRM \u0219i o interfa\u021b\u0103 intuitiv\u0103, CloudTalk a oferit flexibilitatea de care LKN avea nevoie pentru a eficientiza comunicarea f\u0103r\u0103 complica\u021bii inutile.<br><\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Prima dat\u0103 c\u00e2nd am testat CloudTalk, am realizat c\u00e2t timp pierdusem cu procesele manuale. Totul a func\u021bionat pur \u0219i simplu.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/logo-lkn.svg\" alt=\"Quote Icon\"\/><\/div><cite>Nathaniel Nuqui, Specialist Suport IT la LKN Strategies Inc<\/cite><\/div><\/div>\n\n<h3 class=\"wp-block-heading\">Trecerea la o comunicare mai inteligent\u0103<\/h3>\n\n<p>Implementarea CloudTalk a reprezentat un punct de cotitur\u0103 pentru LKN Strategies. Tranzi\u021bia a fost lin\u0103, iar \u00een c\u00e2teva s\u0103pt\u0103m\u00e2ni, 40 de agen\u021bi, incluz\u00e2nd personalul de suport \u0219i echipele de autorizare, utilizau pe deplin sistemul.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Procesul de integrare a fost mai u\u0219or dec\u00e2t ne a\u0219teptam. Nu am experimentat dificult\u0103\u021bile tipice care apar la schimbarea platformelor.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/logo-lkn.svg\" alt=\"Quote Icon\"\/><\/div><cite>Nathaniel Nuqui, Specialist Suport IT la LKN Strategies Inc<\/cite><\/div><\/div>\n\n<p>CloudTalk este acum un instrument cheie \u00een cadrul mai multor echipe de la LKN Strategies, f\u0103c\u00e2nd comunicarea cu clien\u021bii \u0219i opera\u021biunile zilnice mult mai u\u0219oare.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Folosim CloudTalk \u00een departamentele de v\u00e2nz\u0103ri, suport \u0219i opera\u021biuni pentru a ne asigura c\u0103 totul func\u021bioneaz\u0103 f\u0103r\u0103 probleme. Echipa noastr\u0103 de suport se bazeaz\u0103 pe rutarea automat\u0103 a apelurilor pentru a conecta rapid clien\u021bii cu agen\u021bii potrivi\u021bi, reduc\u00e2nd timpii de a\u0219teptare \u0219i \u00eembun\u0103t\u0103\u021bind experien\u021ba clien\u021bilor. Echipa noastr\u0103 de v\u00e2nz\u0103ri \u00eel utilizeaz\u0103 pentru apeluri de ie\u0219ire \u0219i follow-up-uri, iar integr\u0103rile CRM ne ajut\u0103 s\u0103 \u021binem eviden\u021ba fiec\u0103rei interac\u021biuni cu clien\u021bii. Recent, am \u00eenceput s\u0103 folosim comunicarea multi-canal, \u0219i a fost o adi\u021bie excelent\u0103, permi\u021b\u00e2ndu-ne s\u0103 gestion\u0103m at\u00e2t apeluri, c\u00e2t \u0219i SMS-uri dintr-o singur\u0103 platform\u0103, f\u0103c\u00e2nd interac\u021biunile cu clien\u021bii \u0219i mai eficiente. Din perspectiva opera\u021biunilor \u0219i a supraveghetorilor, instrumentele de raportare ne ofer\u0103 informa\u021bii clare despre performan\u021ba echipei \u0219i zonele de \u00eembun\u0103t\u0103\u021bire, ajut\u00e2ndu-ne s\u0103 ajust\u0103m fluxurile de lucru \u0219i s\u0103 stabilim obiective mai bune.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/logo-lkn.svg\" alt=\"Quote Icon\"\/><\/div><cite>Nathaniel Nuqui, Specialist Suport IT la LKN Strategies Inc<\/cite><\/div><\/div>\n\n<p>Deoarece CloudTalk este bazat pe cloud, membrii echipei la distan\u021b\u0103 r\u0103m\u00e2n conecta\u021bi indiferent de loca\u021bie, men\u021bin\u00e2nd un nivel \u00eenalt de servicii. De asemenea, asigur\u0103 conformitatea cu reglement\u0103rile stricte din domeniul s\u0103n\u0103t\u0103\u021bii, av\u00e2nd func\u021bionalit\u0103\u021bi \u00eencorporate pentru \u00eenregistrarea securizat\u0103 a apelurilor \u0219i protec\u021bia datelor.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u0218tiind c\u0103 apelurile noastre erau criptate \u0219i respectau standardele HIPAA ne-a oferit lini\u0219te sufleteasc\u0103. A fost un aspect non-negociabil pentru noi, iar CloudTalk s-a ridicat la \u00een\u0103l\u021bimea a\u0219tept\u0103rilor.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/logo-lkn.svg\" alt=\"Quote Icon\"\/><\/div><cite>Nathaniel Nuqui, Specialist Suport IT la LKN Strategies Inc<\/cite><\/div><\/div>\n\n<p>Prin integrarea CloudTalk cu CRM-ul lor \u0219i \u00eembun\u0103t\u0103\u021birea fluxurilor de lucru ale apelurilor, LKN Strategies \u0219i-a extins opera\u021biunile men\u021bin\u00e2nd \u00een acela\u0219i timp servicii excelente.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u00cen loc s\u0103 comut\u0103m \u00eentre sisteme, acum totul este \u00eentr-un singur loc. Apeluri, istoricul clien\u021bilor, follow-up-uri. Pur \u0219i simplu a simplificat totul.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/logo-lkn.svg\" alt=\"Quote Icon\"\/><\/div><cite>Nathaniel Nuqui, Specialist Suport IT la LKN Strategies Inc<\/cite><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:312px\">\n<div class=\"wp-block-group cs-newsletter-form\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h5 class=\"wp-block-heading has-text-align-center\">Fi\u021bi primul care cite\u0219te cele mai noi pove\u0219ti de succes ale clien\u021bilor no\u0219tri.<\/h5>\n\n<pre style=\"display:flex;\"><!--[if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]-->\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n\tregion: \"na1\",\n        portalId: \"6195055\",\n\tformId: \"7d760df7-9c77-474d-b2cb-6fe52e28886e\",\n        formInstanceId: \"article-footer\",\n        onFormSubmit: function (form)\n                {\n window.dataLayer = window.dataLayer || [];\n                  dataLayer.push({'event': 'newsletterSubmit', 'email': form.find(\"[name=email]\").val()});\n                }\n});\n<\/script><\/pre>\n\n<p class=\"has-text-align-center\">F\u0103r\u0103 spam. Pove\u0219ti reale.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1040\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5.png\" alt=\"\" class=\"wp-image-296319\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5.png 2560w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-300x122.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-1024x416.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-768x312.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-1536x624.png 1536w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-2048x832.png 2048w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-1920x780.png 1920w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-1320x536.png 1320w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-760x309.png 760w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-424x172.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-200x81.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-88x36.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image cs-body-img\">\n<figure class=\"aligncenter size-large is-resized block-visibility-hide-small-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"416\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-1024x416.png\" alt=\"\" class=\"wp-image-296319\" style=\"width:1480px;height:undefinedpx\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-1024x416.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-300x122.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-768x312.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-1536x624.png 1536w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-2048x832.png 2048w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-1920x780.png 1920w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-1320x536.png 1320w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-760x309.png 760w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-424x172.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-200x81.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/04\/image-5-88x36.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-group cs-story-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><h3 class=\"wp-block-heading\">Rezultatele: eficien\u021b\u0103, cre\u0219tere \u0219i clien\u021bi mai ferici\u021bi<\/h3>\n\n<p>Impactul CloudTalk s-a resim\u021bit aproape imediat. Cu rutarea automat\u0103 a apelurilor de la CloudTalk, agen\u021bii puteau acum gestiona eficient solicit\u0103rile, asigur\u00e2ndu-se c\u0103 clien\u021bii ajungeau la departamentul potrivit f\u0103r\u0103 \u00eent\u00e2rzieri.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Am observat imediat o \u00eembun\u0103t\u0103\u021bire a vitezei cu care conectam clien\u021bii cu persoanele potrivite. Doar asta a f\u0103cut o diferen\u021b\u0103 uria\u0219\u0103. Timpul de gestionare a apelurilor a sc\u0103zut, iar agen\u021bii no\u0219tri au putut prelua mai multe apeluri f\u0103r\u0103 a se sim\u021bi cople\u0219i\u021bi. Productivitatea a crescut: utilizarea agen\u021bilor a crescut cu 30%, iar solu\u021bionarea la primul apel (FCR) s-a \u00eembun\u0103t\u0103\u021bit cu 20%. \u00cen loc s\u0103 ne bloc\u0103m \u00een munca administrativ\u0103, echipa noastr\u0103 s-a putut concentra pe ceea ce conta cu adev\u0103rat: clien\u021bii no\u0219tri.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/logo-lkn.svg\" alt=\"Quote Icon\"\/><\/div><cite>Nathaniel Nuqui, Specialist Suport IT la LKN Strategies Inc<\/cite><\/div><\/div>\n\n<p>Una dintre cele mai semnificative \u00eembun\u0103t\u0103\u021biri a fost reducerea ratei de abandon a apelurilor.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Cu rutarea automat\u0103 a apelurilor \u0219i analizele \u00een timp real de la CloudTalk, am redus timpii de a\u0219teptare ai clien\u021bilor \u0219i am \u00eembun\u0103t\u0103\u021bit eficien\u021ba apelurilor. Ca rezultat, rata noastr\u0103 de abandon a apelurilor a sc\u0103zut cu 40%, asigur\u00e2ndu-ne c\u0103 clien\u021bii sunt conecta\u021bi mai rapid cu membrii echipei potrivite.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/logo-lkn.svg\" alt=\"Quote Icon\"\/><\/div><cite>Nathaniel Nuqui, Specialist Suport IT la LKN Strategies Inc<\/cite><\/div><\/div>\n\n<p>\u00cen plus, prin eliminarea sistemelor dep\u0103\u0219ite \u0219i a costurilor de \u00eentre\u021binere, LKN a putut beneficia de costuri de telefonie accesibile, av\u00e2nd \u00een acela\u0219i timp acces la func\u021bionalit\u0103\u021bi mai avansate.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Av\u00e2nd \u00een vedere costurile \u00een cre\u0219tere ale \u00eentre\u021binerii sistemelor de comunica\u021bii dep\u0103\u0219ite, aveam nevoie de o solu\u021bie rentabil\u0103 pentru a reduce cheltuielile cu hardware-ul, \u00eentre\u021binerea \u0219i cheltuielile generale opera\u021bionale. Platforma bazat\u0103 pe cloud a CloudTalk a oferit o alternativ\u0103 accesibil\u0103 la telefonia tradi\u021bional\u0103. Am economisit bani \u00eembun\u0103t\u0103\u021bind \u00een acela\u0219i timp serviciile \u2013 este o situa\u021bie avantajoas\u0103 pentru ambele p\u0103r\u021bi.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/logo-lkn.svg\" alt=\"Quote Icon\"\/><\/div><cite>Nathaniel Nuqui, Specialist Suport IT la LKN Strategies Inc<\/cite><\/div><\/div>\n\n<h3 class=\"wp-block-heading\">Planuri de viitor<\/h3>\n\n<p>Privind \u00een viitor, LKN Strategies pl\u0103nuie\u0219te s\u0103 extind\u0103 utilizarea CloudTalk. \u201e\u00cen prezent, \u00eel folosim \u00een principal pentru suport \u0219i interac\u021biuni cu clien\u021bii, dar vedem poten\u021bial \u0219i pentru v\u00e2nz\u0103ri \u0219i alte echipe\u201d, a declarat Beto. De asemenea, exploreaz\u0103 func\u021bionalit\u0103\u021bi suplimentare de automatizare pentru a \u00eembun\u0103t\u0103\u021bi \u0219i mai mult eficien\u021ba.<\/p>\n\n<h3 class=\"wp-block-heading\">Sfaturi pentru alte companii<\/h3>\n\n<p>Reflect\u00e2nd asupra parcursului lor, Beto a avut c\u00e2teva sfaturi pentru alte companii care evalueaz\u0103 solu\u021bii VoIP.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Asigura\u021bi-v\u0103 c\u0103 se integreaz\u0103 cu instrumentele dumneavoastr\u0103 existente \u0219i nu complica\u021bi lucrurile excesiv. Cea mai bun\u0103 solu\u021bie este cea care v\u0103 face munca mai u\u0219oar\u0103, nu mai dificil\u0103.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/logo-lkn.svg\" alt=\"Quote Icon\"\/><\/div><cite>Nathaniel Nuqui, Specialist Suport IT la LKN Strategies Inc<\/cite><\/div><\/div>\n\n<p>El subliniaz\u0103, de asemenea, importan\u021ba scalabilit\u0103\u021bii.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Nevoile dumneavoastr\u0103 de ast\u0103zi s-ar putea s\u0103 nu fie acelea\u0219i \u00eentr-un an. Alege\u021bi un sistem care poate cre\u0219te odat\u0103 cu dumneavoastr\u0103. CloudTalk ne-a oferit flexibilitatea de care aveam nevoie f\u0103r\u0103 a ne for\u021ba \u00eentr-o configurare scump\u0103 sau excesiv de complex\u0103.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/logo-lkn.svg\" alt=\"Quote Icon\"\/><\/div><cite>Nathaniel Nuqui, Specialist Suport IT la LKN Strategies Inc<\/cite><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:312px\">\n<div class=\"wp-block-group cs-newsletter-form\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h5 class=\"wp-block-heading has-text-align-center\">Fi\u021bi primul care cite\u0219te cele mai noi pove\u0219ti de succes ale clien\u021bilor no\u0219tri.<\/h5>\n\n<pre style=\"display:flex;\"><!--[if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]-->\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n\tregion: \"na1\",\n        portalId: \"6195055\",\n\tformId: \"7d760df7-9c77-474d-b2cb-6fe52e28886e\",\n        formInstanceId: \"article-footer\",\n        onFormSubmit: function (form)\n                {\n window.dataLayer = window.dataLayer || [];\n                  dataLayer.push({'event': 'newsletterSubmit', 'email': form.find(\"[name=email]\").val()});\n                }\n});\n<\/script><\/pre>\n\n<p class=\"has-text-align-center\">F\u0103r\u0103 spam. Pove\u0219ti reale.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover cs-cta\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-170641\" alt=\"\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">CloudTalk este o solu\u021bie bazat\u0103 pe date pentru o experien\u021b\u0103 excep\u021bional\u0103 a clien\u021bilor, iar inteligen\u021ba este o parte cheie a acesteia.<\/h2>\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Programa\u021bi o demonstra\u021bie ast\u0103zi \u0219i afla\u021bi singur.<\/p>\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/ro\/programeaza-un-demo\/\">Programa\u021bi o demonstra\u021bie<\/a><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Poveste de succes a unui client LKN Strategies a redus cu 40% rata apelurilor abandonate \u0219i a crescut eficien\u021ba agen\u021bilor LKN Strategies Inc., o firm\u0103 de consultan\u021b\u0103 medical\u0103 de top din SUA, sprijin\u0103 furnizorii, pl\u0103titorii \u0219i asigur\u0103torii \u00een ceea ce prive\u0219te conformitatea \u0219i opera\u021biunile. \u00cen calitate de partener BPO, gestioneaz\u0103 volume mari de apeluri \u00een [&hellip;]<\/p>\n","protected":false},"featured_media":308391,"template":"","ct-region":[],"cs-use-case":[918,917],"cs-features":[989,939,947,930,945],"cs-size":[983],"cs-industries":[1016],"class_list":["post-326521","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/326521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/326521\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/308391"}],"wp:attachment":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=326521"}],"wp:term":[{"taxonomy":"ct-region","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/ct-region?post=326521"},{"taxonomy":"cs-use-case","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-use-case?post=326521"},{"taxonomy":"cs-features","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-features?post=326521"},{"taxonomy":"cs-size","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-size?post=326521"},{"taxonomy":"cs-industries","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-industries?post=326521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":326496,"date":"2026-03-26T23:40:31","date_gmt":"2026-03-26T21:40:31","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/customer-stories\/bit2me-2\/"},"modified":"2026-03-27T00:05:42","modified_gmt":"2026-03-26T22:05:42","slug":"bit2me","status":"publish","type":"customer-stories","link":"https:\/\/www.cloudtalk.io\/ro\/customer-stories\/bit2me\/","title":{"rendered":"Reducerea apelurilor pierdute de la 80% la 14% \u0219i scurtarea timpilor de a\u0219teptare de la 20 la 4 minute"},"content":{"rendered":"\n<div class=\"wp-block-group cs-top-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center cs-top-section-left is-layout-flow wp-block-column-is-layout-flow\"><p class=\"caption\">Poveste client<\/p>\n\n<h1 class=\"wp-block-heading\">Reducerea apelurilor pierdute de la 80% la 14% \u0219i scurtarea timpilor de a\u0219teptare de la 20 la 4 minute<\/h1>\n\n<p>Bit2Me trebuia s\u0103 gestioneze volumul tot mai mare de apeluri primite, p\u0103str\u00e2nd, \u00een acela\u0219i timp, avantajul lor unic: suport telefonic uman, \u00een timp real. Cu CloudTalk, au eficientizat opera\u021biunile, au automatizat rutarea apelurilor \u00een func\u021bie de limb\u0103 \u0219i au ob\u021binut vizibilitate \u00een timp real asupra performan\u021bei echipei \u2014 totul, integr\u00e2ndu-se perfect cu sistemul lor CRM.<\/p>\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-top-section-right is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:19.5rem\">\n<div class=\"wp-block-group cs-sidebar\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full is-resized cs-sidebar-image\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"384\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me1.png\" alt=\"\" class=\"wp-image-296973\" style=\"width:312px;height:auto\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me1.png 624w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me1-300x185.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me1-424x261.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me1-184x113.png 184w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me1-88x54.png 88w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section cs-sidebar-favourite-features\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"cs-sidebar-section-heading\">Func\u021bionalit\u0103\u021bi preferate<\/p>\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-skill-based-routing-hover.svg\" alt=\"\" class=\"wp-image-183626\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>Rutare \u0219i a\u0219teptare apeluri<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-call-monitoring-hover.svg\" alt=\"\" class=\"wp-image-182546\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>Monitorizare agen\u021bi \u00een timp real<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameCRM.svg\" alt=\"\" class=\"wp-image-206786\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>Integrare CRM<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-analytics-hover.svg\" alt=\"\" class=\"wp-image-183050\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p>Analiz\u0103 apeluri<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"cs-sidebar-section-heading\">Industrie<\/p>\n\n<p>Servicii financiare (cripto)<\/p><\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"cs-sidebar-section-heading\">Caz de utilizare<\/p>\n\n<p>Suport clien\u021bi<\/p><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-achiev container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\">Ce a realizat Bit2Me cu CloudTalk?<\/h2>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number counter\">Sc\u0103dere de 80%<\/p>\n\n<p class=\"cs-achiev-description\">a apelurilor pierdute (de la 80% la 16%)<\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number counter\">Reducere de peste 85% a timpilor de a\u0219teptare<\/p>\n\n<p class=\"cs-achiev-description\">(de la peste 20 de minute la 3\u20134 minute)<\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number counter\">Cre\u0219tere de 10 ori a echipei de suport<\/p>\n\n<p class=\"cs-achiev-description\">cu CloudTalk (de la 2 la peste 20 de agen\u021bi)<\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\"><p class=\"cs-achiev-number\">Sunte\u021bi gata s\u0103 \u00eencepe\u021bi?<\/p>\n\n<p class=\"cs-achiev-description\"><a href=\"https:\/\/www.cloudtalk.io\/ro\/programeaza-un-demo\/\" data-type=\"page\" data-id=\"10711\">Programa\u021bi o demonstra\u021bie \u2192<\/a><\/p>\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-story-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><h3 class=\"wp-block-heading\">Un exchange de criptomonede care prioritizeaz\u0103 clien\u021bii<\/h3>\n\n<p>Bit2Me este un lider \u00een spa\u021biul criptomonedelor de peste un deceniu, oferind o platform\u0103 care serve\u0219te at\u00e2t utilizatorilor noi, c\u00e2t \u0219i traderilor experimenta\u021bi. Spre deosebire de multe exchange-uri de criptomonede care se bazeaz\u0103 exclusiv pe chatbo\u021bi \u0219i suport prin e-mail, Bit2Me a adoptat \u00eentotdeauna o abordare diferit\u0103 \u2013 ofer\u0103 suport real, uman, prin telefon, pe l\u00e2ng\u0103 chat \u0219i e-mail.<\/p>\n\n<p>Aceast\u0103 abordare personal\u0103 i-a diferen\u021biat, dar, pe m\u0103sur\u0103 ce compania a crescut, a crescut \u0219i presiunea asupra echipei de succes clien\u021bi.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>C\u00e2nd m-am al\u0103turat Bit2Me, aveam un singur telefon fizic pentru suport, trebuia s\u0103 form\u0103m manual fiecare num\u0103r, iar agen\u021bii no\u0219tri alternau constant \u00eentre c\u0103\u0219ti \u0219i ecrane doar pentru a prelua un apel. Pe m\u0103sur\u0103 ce am crescut, a devenit imposibil de gestionat.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/bit2me-icon.svg\" alt=\"Quote Icon\"\/><\/div><cite>Flor Bogdanova, Customer Success Manager la Bit2Me<\/cite><\/div><\/div>\n\n<h3 class=\"wp-block-heading\">O afacere \u00een cre\u0219tere f\u0103r\u0103 un sistem scalabil<\/h3>\n\n<p>Succesul Bit2Me a \u00eensemnat o cre\u0219tere rapid\u0103. Compania s-a extins de la 15 angaja\u021bi la peste 230, iar echipa de suport a crescut de la dou\u0103 persoane la peste 20 de agen\u021bi care gestionau apeluri, tichete \u0219i chat. \u00cens\u0103 sistemul lor telefonic func\u021biona \u00een continuare ca \u0219i cum ar fi fost o echip\u0103 mic\u0103.<\/p>\n\n<p>Nu exista urm\u0103rire, nici analiz\u0103 \u0219i nici o modalitate de a gestiona eficient fluxul apelurilor.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u0218tiam c\u0103 ne luptam s\u0103 facem fa\u021b\u0103 cererii, dar nu aveam cifre care s\u0103 o dovedeasc\u0103. \u0218tiam doar c\u0103 clien\u021bii a\u0219teptau, \u0219i a\u0219teptau prea mult.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/bit2me-icon.svg\" alt=\"Quote Icon\"\/><\/div><cite>Flor Bogdanova, Customer Success Manager la Bit2Me<\/cite><\/div><\/div>\n\n<p>Lipsa rut\u0103rii apelurilor \u0219i a analizelor f\u0103cea imposibil\u0103 m\u0103surarea eficien\u021bei, iar f\u0103r\u0103 informa\u021bii \u00een timp real, timpii de a\u0219teptare cre\u0219teau rapid.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>La un moment dat, ne-am dat seama c\u0103 clien\u021bii a\u0219teptau peste 20 de minute doar pentru a vorbi cu un agent. Nu aveam sistemul potrivit pentru a gestiona un astfel de volum.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/bit2me-icon.svg\" alt=\"Quote Icon\"\/><\/div><cite>Flor Bogdanova, Customer Success Manager la Bit2Me<\/cite><\/div><\/div>\n\n<p>Pe m\u0103sur\u0103 ce baza de clien\u021bi Bit2Me a explodat, fisurile din sistemul lor au devenit imposibil de ignorat.<br><\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Pierdeam 60-80% din apeluri pentru c\u0103 pur \u0219i simplu nu puteam r\u0103spunde suficient de repede. Atunci am \u0219tiut c\u0103 ceva trebuia s\u0103 se schimbe.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/bit2me-icon.svg\" alt=\"Quote Icon\"\/><\/div><cite>Flor Bogdanova, Customer Success Manager la Bit2Me<\/cite><\/div><\/div>\n\n<p>Problemele nu erau doar opera\u021bionale \u2014 afectau \u0219i <strong>\u00eencrederea clien\u021bilor<\/strong>. Bit2Me este unul dintre singurele exchange-uri de criptomonede care ofer\u0103 <strong>suport telefonic<\/strong>, un avantaj cheie \u00eentr-un domeniu \u00een care majoritatea concuren\u021bilor se bazeaz\u0103 exclusiv pe e-mail sau chat. Dar, f\u0103r\u0103 o gestionare structurat\u0103 a apelurilor, nu reu\u0219eau s\u0103 \u00ee\u0219i respecte promisiunea.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Nu ne puteam permite s\u0103 fim compania care ofer\u0103 suport telefonic, dar nu r\u0103spunde niciodat\u0103 la telefon.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/bit2me-icon.svg\" alt=\"Quote Icon\"\/><\/div><cite>Flor Bogdanova, Customer Success Manager la Bit2Me<\/cite><\/div><\/div>\n\n<p>Flor \u0219tia c\u0103 <strong>scalarea suportului cu un telefon fix nu era o op\u021biune<\/strong>. Aveau nevoie de o solu\u021bie care s\u0103 aduc\u0103 structur\u0103, automatizare \u0219i decizii bazate pe date \u00een fluxul lor de lucru. Flor avea nevoie de o platform\u0103 care s\u0103:<\/p>\n\n<p>\u2705 <strong>Reduc\u0103 apelurile pierdute<\/strong> prin introducerea unui management mai bun al fluxului apelurilor.<br>\u2705 <strong>Permit\u0103 urm\u0103rirea agen\u021bilor \u00een timp real<\/strong> pentru a aloca resursele mai eficient.<br>\u2705 <strong>Se integreze cu sistemul lor CRM<\/strong>, astfel \u00eenc\u00e2t fiecare apel, chat \u0219i tichet de suport s\u0103 se reg\u0103seasc\u0103 \u00eentr-un singur loc.<\/p>\n\n<p>C\u0103utarea a \u00eenceput.<\/p>\n\n<h3 class=\"wp-block-heading\">G\u0103sirea solu\u021biei potrivite<\/h3>\n\n<p>Bit2Me a explorat diferite solu\u021bii VoIP, dar niciuna nu s-a potrivit pe deplin, p\u00e2n\u0103 c\u00e2nd au \u00eencercat CloudTalk.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Am testat mai mul\u021bi furnizori, dar CloudTalk s-a remarcat imediat. Avea flexibilitatea \u0219i func\u021biile de analiz\u0103 de care aveam nevoie, iar senza\u021bia a fost cea potrivit\u0103.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/bit2me-icon.svg\" alt=\"Quote Icon\"\/><\/div><cite>Flor Bogdanova, Customer Success Manager la Bit2Me<\/cite><\/div><\/div>\n\n<p>Spre deosebire de configura\u021bia lor anterioar\u0103, CloudTalk a oferit o abordare complet integrat\u0103 a suportului pentru clien\u021bi. Apelurile puteau fi gestionate, urm\u0103rite \u0219i analizate, totul dintr-o singur\u0103 platform\u0103.<\/p>\n\n<p>Dar, cel mai important, CloudTalk putea cre\u0219te odat\u0103 cu ei.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Nu aveam nevoie doar de un sistem telefonic \u2014 aveam nevoie de o solu\u021bie care s\u0103 poat\u0103 scala odat\u0103 cu echipa noastr\u0103.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/bit2me-icon.svg\" alt=\"Quote Icon\"\/><\/div><cite>Flor Bogdanova, Customer Success Manager la Bit2Me<\/cite><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:312px\">\n<div class=\"wp-block-group cs-newsletter-form\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h5 class=\"wp-block-heading has-text-align-center\">Fi\u021bi primul \u0219i citi\u021bi cele mai noi pove\u0219ti de succes ale clien\u021bilor no\u0219tri.<\/h5>\n\n<pre style=\"display:flex;\"><!--[if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]-->\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n\tregion: \"na1\",\n        portalId: \"6195055\",\n\tformId: \"7d760df7-9c77-474d-b2cb-6fe52e28886e\",\n        formInstanceId: \"article-footer\",\n        onFormSubmit: function (form)\n                {\n window.dataLayer = window.dataLayer || [];\n                  dataLayer.push({'event': 'newsletterSubmit', 'email': form.find(\"[name=email]\").val()});\n                }\n});\n<\/script><\/pre>\n\n<p class=\"has-text-align-center\">F\u0103r\u0103 spam. Pove\u0219ti reale.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1040\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-scaled.png\" alt=\"\" class=\"wp-image-296972\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-scaled.png 2560w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-300x122.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-1024x416.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-768x312.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-1536x624.png 1536w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-2048x832.png 2048w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-1920x780.png 1920w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-1320x536.png 1320w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-760x309.png 760w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-424x172.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-200x81.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-88x36.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image cs-body-img\">\n<figure class=\"aligncenter size-full is-resized block-visibility-hide-small-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1040\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-scaled.png\" alt=\"\" class=\"wp-image-296972\" style=\"width:1480px;height:undefinedpx\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-scaled.png 2560w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-300x122.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-1024x416.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-768x312.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-1536x624.png 1536w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-2048x832.png 2048w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-1920x780.png 1920w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-1320x536.png 1320w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-760x309.png 760w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-424x172.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-200x81.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/Bit2me-88x36.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-group cs-story-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><h3 class=\"wp-block-heading\">Transformarea: Reducerea apelurilor pierdute \u0219i a timpilor de a\u0219teptare<\/h3>\n\n<p>Impactul trecerii la CloudTalk a fost imediat.<\/p>\n\n<p><strong>\ud83d\udcde Automatizarea fluxului de apeluri a redus drastic timpul de a\u0219teptare \u0219i apelurile pierdute<\/strong><br>Cu CloudTalk, Bit2Me a redus rata apelurilor pierdute de la 80% la doar 16%.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Am configurat fluxuri de apeluri automate, astfel \u00eenc\u00e2t niciun apel s\u0103 nu r\u0103m\u00e2n\u0103 f\u0103r\u0103 r\u0103spuns. Dac\u0103 un agent este indisponibil, apelurile sunt redirec\u021bionate sau puse \u00een coad\u0103 corespunz\u0103tor. Clien\u021bii obi\u0219nuiau s\u0103 a\u0219tepte peste 20 de minute doar pentru a vorbi cu un agent. Acum, ajung la un agent \u00een 3 p\u00e2n\u0103 la 4 minute. De asemenea, am trecut de la pierderea a 80% din apeluri la doar 16%.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/bit2me-icon.svg\" alt=\"Quote Icon\"\/><\/div><cite>Flor Bogdanova, Customer Success Manager la Bit2Me<\/cite><\/div><\/div>\n\n<p>\ud83d\udcca <strong>Monitorizare agen\u021bi \u00een timp real pentru o gestionare mai inteligent\u0103 a personalului<br><\/strong>Echipa lui Flor nu mai trebuia s\u0103 ghiceasc\u0103 c\u00e2nd s\u0103 adauge mai mul\u021bi agen\u021bi.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u00cenainte, nu aveam cum s\u0103 \u0219tim dac\u0103 agen\u021bii erau suprasolicita\u021bi. Acum, pot vedea totul \u00een timp real: cine este \u00een apel, cine este disponibil \u0219i c\u00e2\u021bi clien\u021bi a\u0219teapt\u0103, astfel \u00eenc\u00e2t pot ajusta personalul \u00een timp real.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/bit2me-icon.svg\" alt=\"Quote Icon\"\/><\/div><cite>Flor Bogdanova, Customer Success Manager la Bit2Me<\/cite><\/div><\/div>\n\n<p>\ud83d\udd17 <strong>Integrare CRM f\u0103r\u0103 probleme \u00eenseamn\u0103 f\u0103r\u0103 a mai lucra pe presupuneri<br><\/strong>Fiecare apel este acum legat de istoricul clientului, reduc\u00e2nd conversa\u021biile repetate \u0219i frustrarea.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Dac\u0103 un client sun\u0103, agen\u021bii no\u0219tri v\u0103d \u00eentregul istoric: apeluri anterioare, tichete, chat-uri, toate acestea \u00eenainte chiar de a r\u0103spunde la telefon.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/bit2me-icon.svg\" alt=\"Quote Icon\"\/><\/div><cite>Flor Bogdanova, Customer Success Manager la Bit2Me<\/cite><\/div><\/div>\n\n<p>\ud83d\udde3\ufe0f <strong>Rutarea inteligent\u0103 a apelurilor a redus timpii de a\u0219teptare<br><\/strong>\u00cenainte de CloudTalk, apelurile erau alocate aleatoriu, ceea ce ducea la ineficien\u021be.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Dac\u0103 un client vorbitor de portughez\u0103 sun\u0103, este rutat automat c\u0103tre un agent vorbitor de portughez\u0103. \u00cenainte, era complet aleatoriu, ceea ce genera frustrare at\u00e2t pentru clien\u021bi, c\u00e2t \u0219i pentru echipa noastr\u0103.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/bit2me-icon.svg\" alt=\"Quote Icon\"\/><\/div><cite>Flor Bogdanova, Customer Success Manager la Bit2Me<\/cite><\/div><\/div>\n\n<h3 class=\"wp-block-heading\">Mai mult dec\u00e2t o solu\u021bie \u2013 un mod mai bun de a lucra<\/h3>\n\n<p>Cu CloudTalk implementat, Bit2Me nu doar c\u0103 \u021bine pasul cu cre\u0219terea \u2014 o dep\u0103\u0219e\u0219te.<\/p>\n\n<p>Flor \u0219i echipa ei analizeaz\u0103 acum cum s\u0103 \u00ee\u0219i optimizeze \u0219i mai mult fluxurile de apeluri pentru a \u00eembun\u0103t\u0103\u021bi at\u00e2t viteza, c\u00e2t \u0219i precizia. De asemenea, \u00ee\u0219i extind utilizarea func\u021biilor de analiz\u0103 pentru a identifica tendin\u021bele \u00een comportamentul clien\u021bilor, permi\u021b\u00e2ndu-le s\u0103 fie proactivi, nu reactivi.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>\u00cen sf\u00e2r\u0219it avem un sistem care lucreaz\u0103 cu noi, nu \u00eempotriva noastr\u0103. Acum, suntem \u00eentr-o pozi\u021bie \u00een care putem anticipa nevoile noastre, \u00een loc s\u0103 reac\u021bion\u0103m doar atunci c\u00e2nd lucrurile merg prost.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/bit2me-icon.svg\" alt=\"Quote Icon\"\/><\/div><cite>Flor Bogdanova, Customer Success Manager la Bit2Me<\/cite><\/div><\/div>\n\n<p>Unul dintre urm\u0103toarele obiective majore? \u00cembun\u0103t\u0103\u021birea \u00een continuare a automatiz\u0103rii pentru a gestiona mai eficient \u00eentreb\u0103rile frecvente ale clien\u021bilor \u2014 f\u0103r\u0103 a elimina elementul uman care face suportul Bit2Me unic.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>Nu \u00eencerc\u0103m s\u0103 \u00eenlocuim suportul telefonic; \u00eencerc\u0103m s\u0103 \u00eel facem mai inteligent. Dac\u0103 putem elimina pa\u0219ii inutili, agen\u021bii no\u0219tri se pot concentra pe ceea ce conteaz\u0103 cu adev\u0103rat: rezolvarea problemelor clien\u021bilor rapid \u0219i eficient.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/bit2me-icon.svg\" alt=\"Quote Icon\"\/><\/div><cite>Flor Bogdanova, Customer Success Manager la Bit2Me<\/cite><\/div><\/div>\n\n<p>Ceea ce a \u00eenceput ca un sistem telefonic frustrant \u0219i \u00eenvechit a devenit acum o opera\u021biune bine structurat\u0103 \u0219i eficient\u0103, care asigur\u0103 c\u0103 clien\u021bii primesc r\u0103spunsuri rapid, iar agen\u021bii lucreaz\u0103 mai inteligent, nu mai mult.<\/p>\n\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>CloudTalk nu doar c\u0103 ne-a \u00eembun\u0103t\u0103\u021bit fluxul de lucru, a schimbat modul \u00een care privim succesul clien\u021bilor. Acum, nu doar r\u0103spundem la apeluri. Facem ca fiecare conversa\u021bie s\u0103 conteze cu adev\u0103rat.<\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/05\/bit2me-icon.svg\" alt=\"Quote Icon\"\/><\/div><cite>Flor Bogdanova, Customer Success Manager la Bit2Me<\/cite><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:312px\">\n<div class=\"wp-block-group cs-newsletter-form\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h5 class=\"wp-block-heading has-text-align-center\">Fi\u021bi primul \u0219i citi\u021bi cele mai noi pove\u0219ti de succes ale clien\u021bilor no\u0219tri.<\/h5>\n\n<pre style=\"display:flex;\"><!--[if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]-->\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n\tregion: \"na1\",\n        portalId: \"6195055\",\n\tformId: \"7d760df7-9c77-474d-b2cb-6fe52e28886e\",\n        formInstanceId: \"article-footer\",\n        onFormSubmit: function (form)\n                {\n window.dataLayer = window.dataLayer || [];\n                  dataLayer.push({'event': 'newsletterSubmit', 'email': form.find(\"[name=email]\").val()});\n                }\n});\n<\/script><\/pre>\n\n<p class=\"has-text-align-center\">F\u0103r\u0103 spam. Pove\u0219ti reale.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover cs-cta\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-170641\" alt=\"\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">CloudTalk este o solu\u021bie bazat\u0103 pe date pentru o experien\u021b\u0103 excep\u021bional\u0103 a clien\u021bilor, iar inteligen\u021ba este o parte cheie a acesteia.<\/h2>\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Programa\u021bi o demonstra\u021bie ast\u0103zi \u0219i afla\u021bi singur.<\/p>\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/ro\/programeaza-un-demo\/\">Programa\u021bi o demonstra\u021bie<\/a><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Poveste client Reducerea apelurilor pierdute de la 80% la 14% \u0219i scurtarea timpilor de a\u0219teptare de la 20 la 4 minute Bit2Me trebuia s\u0103 gestioneze volumul tot mai mare de apeluri primite, p\u0103str\u00e2nd, \u00een acela\u0219i timp, avantajul lor unic: suport telefonic uman, \u00een timp real. Cu CloudTalk, au eficientizat opera\u021biunile, au automatizat rutarea apelurilor \u00een [&hellip;]<\/p>\n","protected":false},"featured_media":308321,"template":"","ct-region":[],"cs-use-case":[918],"cs-features":[989,937,939,947],"cs-size":[983],"cs-industries":[1008],"class_list":["post-326496","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/326496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/326496\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/308321"}],"wp:attachment":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=326496"}],"wp:term":[{"taxonomy":"ct-region","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/ct-region?post=326496"},{"taxonomy":"cs-use-case","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-use-case?post=326496"},{"taxonomy":"cs-features","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-features?post=326496"},{"taxonomy":"cs-size","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-size?post=326496"},{"taxonomy":"cs-industries","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-industries?post=326496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":326479,"date":"2026-03-26T23:37:55","date_gmt":"2026-03-26T21:37:55","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/customer-stories\/pipedrive-2\/"},"modified":"2026-03-26T23:54:50","modified_gmt":"2026-03-26T21:54:50","slug":"pipedrive","status":"publish","type":"customer-stories","link":"https:\/\/www.cloudtalk.io\/ro\/customer-stories\/pipedrive\/","title":{"rendered":"Cum echipele globale Pipedrive utilizeaz\u0103 CloudTalk pentru a impulsiona v\u00e2nz\u0103rile, coaching-ul \u0219i succesul clien\u021bilor"},"content":{"rendered":"<div class=\"ct-cs-hero ct-cs-hero--results ct-cs-hero--has-meta alignfull wp-block-cloudtalk-cs-hero\">\n                <div class=\"ct-cs-hero-container\">\n                    <div class=\"ct-cs-hero-content\">\n                        <div class=\"ct-cs-hero-breadcrumb\"><span class=\"ct-cs-hero-breadcrumb-text\">Pove\u0219ti de succes ale clien\u021bilor<\/span><span class=\"ct-cs-hero-customer-logo\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/11\/BrandPipedrive-VersionDark-Gray.svg\" alt=\"\" \/><\/span><\/div><h1 class=\"ct-cs-hero-title ct-cs-hero-title--long\">Cum echipele globale Pipedrive utilizeaz\u0103 CloudTalk pentru a stimula v\u00e2nz\u0103rile, coaching-ul \u0219i succesul clien\u021bilor<\/h1><div class=\"ct-cs-hero-groups\"><div class=\"ct-cs-hero-group\"><div class=\"ct-cs-hero-group-number\">100%<\/div><div class=\"ct-cs-hero-group-text\">Activitatea apelurilor \u00eenregistrat\u0103 automat \u00een Pipedrive<\/div><\/div><div class=\"ct-cs-hero-group\"><div class=\"ct-cs-hero-group-number\">270+<\/div><div class=\"ct-cs-hero-group-text\">Apeluri lunare de c\u0103tre cei mai buni SDR-i cu vizibilitate asupra duratei de conversa\u021bie<\/div><\/div><\/div>\n                    <\/div>\n                    <div class=\"ct-cs-hero-media-section\">\n                        <div class=\"ct-cs-hero-media ct-cs-hero-image\">\n                        <img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/11\/hero1.png\" alt=\"\" loading=\"lazy\" \/>\n                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n\n<div class=\"wp-block-cloudtalk-summary\"><div class=\"summary-block summary-block--sm\"><h2 class=\"wp-block-heading\">Rezumat<\/h2>\n\n<p>Pe m\u0103sur\u0103 ce Pipedrive s-a extins pe continente, echipa sa de v\u00e2nz\u0103ri s-a confruntat cu o provocare din ce \u00een ce mai complex\u0103: cum s\u0103 men\u021bin\u0103 fiecare conversa\u021bie conectat\u0103, consecvent\u0103 \u0219i m\u0103surabil\u0103.<\/p>\n\n<p>CloudTalk a devenit firul comun \u2014 unind SDR-i, Account Executives \u0219i Account Managers sub un singur sistem global de apeluri, str\u00e2ns integrat cu Pipedrive CRM.<\/p>\n\n<p>Pe patru continente \u0219i cu zeci de reprezentan\u021bi, CloudTalk este singura surs\u0103 de adev\u0103r a Pipedrive pentru datele de apeluri, stimul\u00e2nd vizibilitatea, performan\u021ba \u0219i o experien\u021b\u0103 mai bun\u0103 a clien\u021bilor la scar\u0103 larg\u0103.<\/p><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">Despre Pipedrive<\/h2>\n\n<p>Pipedrive este o platform\u0103 CRM recunoscut\u0103 la nivel global, conceput\u0103 pentru a ajuta echipele de v\u00e2nz\u0103ri \u0219i de rela\u021bii cu clien\u021bii s\u0103 \u00eencheie tranzac\u021bii mai eficient. Fondat\u0103 \u00een 2010, compania sus\u021bine peste 100.000 de clien\u021bi la nivel mondial, oferind instrumente care simplific\u0103 gestionarea lead-urilor, contactarea \u0219i suportul post-v\u00e2nzare.<\/p>\n\n<p>Echipele companiei care interac\u021bioneaz\u0103 cu clien\u021bii acoper\u0103 \u00eentregul parcurs al clientului \u2014 de la SDR-i care stabilesc primul contact, la AE-i care \u00eencheie tranzac\u021bii \u0219i Account Managers care sus\u021bin cre\u0219terea clien\u021bilor. Cu CloudTalk integrat \u00een fiecare etap\u0103, Pipedrive \u0219i-a unificat fluxurile de lucru pentru apeluri \u00een toate regiunile, echipele \u0219i cazurile de utilizare.<\/p>\n\n<p><strong>Am discutat cu patru lideri din organiza\u021bia global\u0103 de v\u00e2nz\u0103ri Pipedrive<\/strong> \u2014 inclusiv managerul SDR Marta Santos, managerul de v\u00e2nz\u0103ri EMEA Andre Prezoto, managerul de v\u00e2nz\u0103ri SUA Spencer Smith \u0219i liderul de Account Management Andr\u00e9s Garz\u00f3n \u2014 pentru a \u00een\u021belege cum CloudTalk sus\u021bine performan\u021ba, coaching-ul \u0219i implicarea clien\u021bilor pe tot parcursul p\u00e2lniei de v\u00e2nz\u0103ri.<\/p>\n\n<h2 class=\"wp-block-heading\">Problema<\/h2>\n\n<h3 class=\"wp-block-heading\">Complexitatea cresc\u00e2nd\u0103 din spatele parcursului clientului<\/h3>\n\n<p>Pe m\u0103sur\u0103 ce amprenta Pipedrive a crescut, la fel a crescut \u0219i complexitatea opera\u021biunilor sale de venituri. Fiecare echip\u0103 \u2014 SDR-i, AE-i \u0219i Account Managers \u2014 de\u021binea o parte diferit\u0103 a parcursului, dar toate \u00eemp\u0103rt\u0103\u0219eau o provocare comun\u0103: instrumentele lor existente, care odat\u0103 func\u021bionau pentru echipe mai mici, nu puteau corespunde nevoilor globale.<\/p>\n\n<p>\u201eTerminam un apel de descoperire grozav\u201d, \u00ee\u0219i aminte\u0219te un SDR, \u201e\u0219i apoi petreceam zece minute doar asigur\u00e2ndu-ne c\u0103 a ap\u0103rut \u00een CRM.\u201d<\/p>\n\n<p><strong>Account Executives<\/strong> s-au confruntat cu o provocare diferit\u0103. Ei gestionau utilizatori de prob\u0103, follow-up-uri \u0219i activit\u0103\u021bi de \u00eenchidere a tranzac\u021biilor \u00een mai multe regiuni. \u00cens\u0103 sistemele de apelare pe care le foloseau nu erau construite pentru scalabilitate. Calitatea apelurilor varia \u00een func\u021bie de \u021bar\u0103, analizele erau superficiale, iar follow-up-urile manuale adesea sc\u0103pau printre degete.<\/p>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">\u201eC\u00e2nd \u00eencerci s\u0103 \u00eenchei tranzac\u021bii \u00een fusuri orare diferite, nu-\u021bi po\u021bi permite s\u0103 te \u00eentrebi dac\u0103 sistemul t\u0103u a \u00eenregistrat apelul.\u201d<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Spencer Smith<\/div><div class=\"quote-block__position\">Lider de echip\u0103, v\u00e2nz\u0103ri SUA, Pipedrive<\/div><\/div><\/div><\/div><\/div>\n\n<p>Iar pentru <strong>Account Managers<\/strong>, continuitatea era problema. Odat\u0103 ce un client se convertise, nu exista un proces unificat pentru follow-up-uri structurate sau implicare proactiv\u0103. Apelurile nu erau \u00eentotdeauna \u00eenregistrate, iar f\u0103r\u0103 o vizibilitate complet\u0103, coaching-ul \u0219i succesul clien\u021bilor p\u0103reau reactive, nu strategice.<\/p>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">\u201eNu aveam o modalitate consecvent\u0103 de a vedea istoricul complet al conversa\u021biilor unui client. Acest lucru \u00eengreuna anticiparea nevoilor sau interven\u021bia timpurie atunci c\u00e2nd ap\u0103reau probleme.\u201d<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Andr\u00e9s Garz\u00f3n<\/div><div class=\"quote-block__position\">Lider de Account Management, Pipedrive<\/div><\/div><\/div><\/div><\/div>\n\n<p><strong>Puncte de \u00eentrerupere sistemice<\/strong><\/p>\n\n<div class=\"wp-block-cloudtalk-list wp-block-cloudtalk-list--md wp-block-cloudtalk-list--bulleted wp-block-cloudtalk-list\"><div class=\"list-block list-block--md list-block--bulleted\"><ul class=\"list-block__list\">        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    <strong>Vizibilitate limitat\u0103<\/strong> asupra activit\u0103\u021bii apelurilor \u00een diverse roluri \u0219i regiuni                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    <strong>Fluxuri de lucru manuale<\/strong> pentru sarcini precum mesageria vocal\u0103, follow-up-uri \u0219i introducerea datelor                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    <strong>Sincroniz\u0103ri CRM nesigure<\/strong> care duc la \u00eenregistr\u0103ri lips\u0103 sau incomplete \u0219i la o vizibilitate inconsistent\u0103 a pipeline-ului                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    <strong>Lipsa unor analize unificate sau a unor informa\u021bii bazate pe AI<\/strong> pentru a sus\u021bine coaching-ul \u0219i evalu\u0103rile de performan\u021b\u0103                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    <strong>Calitate inconsistent\u0103 a apelurilor<\/strong> pe anumite pie\u021be, \u00een special pentru SDR-i care gestioneaz\u0103 volum mare de contacte interna\u021bionale                <\/div>\n                                            <\/div>\n        <\/li>\n<\/ul><\/div><\/div>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">\u201eTrebuia s\u0103 copiem manual numerele de telefon pentru a verifica tranzac\u021biile. Dac\u0103 un apel nu era \u00eenregistrat, nu \u0219tiam cui \u00eei apar\u021binea. \u0218i pentru o companie care ajut\u0103 mii de al\u021bii s\u0103 aduc\u0103 claritate \u00een pipeline-urile lor, punctele oarbe interne nu erau o op\u021biune. Instrumentele fragmentate ne costau timp, date \u0219i, uneori, chiar oportunitatea \u00een sine.\u201d<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Andre Prezoto<\/div><div class=\"quote-block__position\">Manager de v\u00e2nz\u0103ri, EMEA la Pipedrive<\/div><\/div><\/div><\/div><\/div>\n\n<p>Pipedrive avea nevoie de o platform\u0103 unic\u0103 \u0219i fiabil\u0103 care s\u0103-\u0219i poat\u0103 uni echipele de venituri \u0219i s\u0103 men\u021bin\u0103 fiecare conversa\u021bie conectat\u0103.<\/p>\n\n<h2 class=\"wp-block-heading\">Evaluare<\/h2>\n\n<h3 class=\"wp-block-heading\">De ce avea nevoie Pipedrive de la o platform\u0103 global\u0103 de apeluri<\/h3>\n\n<p>Odat\u0103 ce liderii s-au aliniat asupra necesit\u0103\u021bii unei singure surse de adev\u0103r, criteriile au devenit clare:<\/p>\n\n<div class=\"wp-block-cloudtalk-list wp-block-cloudtalk-list--md wp-block-cloudtalk-list--numbered wp-block-cloudtalk-list\"><div class=\"list-block list-block--md list-block--numbered\"><ol class=\"list-block__list\">        <li class=\"list-block__item\">\n                            <span class=\"list-block__number\">01<\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    <strong>Integrare perfect\u0103 cu Pipedrive<\/strong>, astfel \u00eenc\u00e2t fiecare apel, not\u0103 \u0219i follow-up s\u0103 fie capturate automat.                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__number\">02<\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    <strong>Scalabilitate global\u0103<\/strong> pentru a sus\u021bine echipele \u00een fusuri orare \u0219i pie\u021be diferite.                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__number\">03<\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    <strong>Integrare WhatsApp<\/strong> pentru o acoperire mai mare \u0219i o comunicare mai bun\u0103                <\/div>\n                                            <\/div>\n        <\/li>\n<\/ol><\/div><\/div>\n\n<p><strong>Vizibilitate bazat\u0103 pe date<\/strong> pentru a \u00eembun\u0103t\u0103\u021bi coaching-ul \u0219i performan\u021ba. Pentru <strong>liderul echipei SDR, Marta Santos<\/strong>, claritatea a fost factorul decisiv.<\/p>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">\u201eMai ales \u00een outbound, avem nevoie de vizibilitate complet\u0103 \u2014 at\u00e2t asupra numerelor, c\u00e2t \u0219i asupra calit\u0103\u021bii conversa\u021biei. Transcrierile AI \u0219i analizele CloudTalk faciliteaz\u0103 urm\u0103rirea rapoartelor de vorbire, a profunzimii descoperirii \u0219i a performan\u021bei regionale \u2014 toate f\u0103r\u0103 a necesita instruire formal\u0103 pentru a \u00eencepe.\u201d<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Marta Santos<\/div><div class=\"quote-block__position\">Lider de echip\u0103 SDR, Pipedrive<\/div><\/div><\/div><\/div><\/div>\n\n<p>\u00cen EMEA, Andre Prezoto s-a concentrat pe eficien\u021ba outbound.<\/p>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">\u201eCu CloudTalk, este simplu. Avem extensia Chrome, select\u0103m lista de numere pe care vrem s\u0103 le apel\u0103m, le trimitem c\u0103tre aplica\u021bie \u2014 \u0219i asta e tot. Cu al\u021bi furnizori, erau mai mul\u021bi pa\u0219i \u0219i mai mult\u0103 fric\u021biune.\u201d<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Andre Prezoto<\/div><div class=\"quote-block__position\">Manager de v\u00e2nz\u0103ri, EMEA la Pipedrive<\/div><\/div><\/div><\/div><\/div>\n\n<p>\u00cen SUA, Spencer Smith c\u0103uta s\u0103 recupereze timp \u00eentr-un mediu rapid. AE-ii s\u0103i gestioneaz\u0103 tranzac\u021bii cu ciclu complet, unde fiecare minut conteaz\u0103. Iar pentru Account Management, contextul era esen\u021bial.<\/p>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">\u201eNe baz\u0103m mult pe integrarea Pipedrive. Ne ofer\u0103 context complet pentru fiecare client \u0219i ne ajut\u0103 s\u0103 ne asigur\u0103m c\u0103 nimic nu este omis.\u201d<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Andr\u00e9s Garz\u00f3n<\/div><div class=\"quote-block__position\">Lider de Account Management, Pipedrive<\/div><\/div><\/div><\/div><\/div>\n\n<p>\u00cen ciuda diferen\u021belor de flux de lucru, toate cele patru echipe au considerat CloudTalk o platform\u0103 pentru a eficientiza contactarea, a automatiza pa\u0219ii manuali \u0219i a conecta fiecare etap\u0103 a parcursului clientului \u2014 de la primul contact p\u00e2n\u0103 la re\u00eennoire. A oferit structur\u0103 f\u0103r\u0103 rigiditate, oferind fiec\u0103rei echipe flexibilitatea de a lucra \u00een felul propriu, \u00eemp\u0103rt\u0103\u0219ind \u00een acela\u0219i timp aceea\u0219i surs\u0103 de adev\u0103r.<\/p>\n\n<h2 class=\"wp-block-heading\">Solu\u021bie<\/h2>\n\n<h3 class=\"wp-block-heading\">O platform\u0103, adaptat\u0103 pentru patru echipe de v\u00e2nz\u0103ri<\/h3>\n\n<p>Adoptarea CloudTalk a resetat ritmul opera\u021bional \u2014 \u00eentr-un mod pozitiv.<\/p>\n\n<p>Implementarea a \u00eenceput cu outbound, acolo unde viteza conteaz\u0103 cel mai mult. SDR-ii din EMEA, LATAM, SUA \u0219i APAC \u0219i-au mutat apelurile zilnice \u00een CloudTalk, combin\u00e2nd Power Dialer-ul cu transcrieri AI, cresc\u00e2nd at\u00e2t volumul, c\u00e2t \u0219i calitatea.<\/p>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">\u201eAcum doar dau click, scanez raportul de vorbire, verific rezumatul \u2014 \u0219i \u0219tiu dac\u0103 este un apel care merit\u0103 revizuit.\u201d<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Marta Santos<\/div><div class=\"quote-block__position\">Lider de echip\u0103 SDR, Pipedrive<\/div><\/div><\/div><\/div><\/div>\n\n<p><strong>\u00cen EMEA<\/strong>, a fost consolidat\u0103 leg\u0103tura SDR\u2192AE. SDR-ii utilizeaz\u0103 Power Dialer-ul \u0219i extensia Chrome pentru a ajunge rapid la utilizatorii de prob\u0103; AE-ii continu\u0103 cu conversa\u021bii de valoare mai mare \u2014 totul \u00eentr-un singur sistem, cu un context comun.<\/p>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">\u201eSDR-ii pot face cinci sau \u0219ase apeluri per lead la \u00eenceputul perioadei de prob\u0103; AE-ii intervin mai t\u00e2rziu pentru a oferi valoare \u0219i a avansa tranzac\u021biile.\u201d<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Andre Prezoto<\/div><div class=\"quote-block__position\">Manager de v\u00e2nz\u0103ri, EMEA la Pipedrive<\/div><\/div><\/div><\/div><\/div>\n\n<p>Deoarece transcrierile \u0219i notele se g\u0103sesc \u00een Pipedrive, aceste follow-up-uri sosesc cu istoricul complet ata\u0219at.<\/p>\n\n<p><strong>\u00cen SUA<\/strong>, AE-ii cu ciclu complet depind de mesajele vocale pre\u00eenregistrate, follow-up-urile automate \u0219i analizele \u00een timp real pentru a gestiona un volum mare de contacte \u00een multiple fusuri orare. \u201eEste pur \u0219i simplu mai u\u0219or de utilizat\u201d, a remarcat Spencer. \u201e\u0218i atunci c\u00e2nd reprezentan\u021bilor le place instrumentul, performeaz\u0103 mai bine.\u201d<\/p>\n\n<p>Post-v\u00e2nzare, echipa lui <strong>Garz\u00f3n<\/strong> a ad\u0103ugat structur\u0103 acolo unde lipsea. Sarcinile de follow-up create automat, \u00eenregistrarea automat\u0103 a apelurilor \u00een CRM \u0219i accesul facil la \u00eenregistr\u0103ri au oferit managerilor o modalitate consecvent\u0103 de a oferi coaching \u0219i de a r\u0103m\u00e2ne aproape de clien\u021bi.<\/p>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">\u201e\u00cenregistr\u0103rile apelurilor sunt cruciale \u2014 fie pentru integrarea noilor reprezentan\u021bi, fie pentru revizuirea conversa\u021biilor cheie.\u201d<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Andr\u00e9s Garz\u00f3n<\/div><div class=\"quote-block__position\">Lider de Account Management, Pipedrive<\/div><\/div><\/div><\/div><\/div>\n\n<p>\u00cen toate echipele, integrarea nativ\u0103 a CloudTalk cu Pipedrive men\u021bine reprezentan\u021bii concentra\u021bi pe conversa\u021bii, nu pe \u00eenregistrarea manual\u0103 sau pe schimbarea tab-urilor. Fie c\u0103 este vorba despre un nou utilizator de prob\u0103, un lead calificat sau un client pe termen lung, CloudTalk se asigur\u0103 c\u0103 fiecare membru al echipei are contextul, instrumentele \u0219i viteza de care are nevoie pentru a se conecta mai semnificativ.<\/p>\n\n<h2 class=\"wp-block-heading\">Rezultate<\/h2>\n\n<h3 class=\"wp-block-heading\">Fluxuri de lucru mai rapide, coaching mai puternic \u0219i conversa\u021bii mai bune cu clien\u021bii<\/h3>\n\n<p>De la adoptarea CloudTalk \u00een multiple departamente, Pipedrive a \u00eenregistrat \u00eembun\u0103t\u0103\u021biri semnificative \u00een viteza v\u00e2nz\u0103rilor, vizibilitate \u0219i performan\u021ba echipei \u2014 fiecare echip\u0103 realiz\u00e2nd beneficii aliniate cu obiectivele sale unice.<\/p>\n\n<p><strong>Echipa SDR (Marta Santos)<\/strong><\/p>\n\n<p>Cu transcrieri AI \u00eencorporate, analiz\u0103 a sentimentului \u0219i \u00eenregistrare structurat\u0103 a apelurilor, echipa SDR opereaz\u0103 acum cu o mai mare claritate \u0219i consecven\u021b\u0103.<\/p>\n\n<div class=\"wp-block-cloudtalk-list wp-block-cloudtalk-list--md wp-block-cloudtalk-list--bulleted wp-block-cloudtalk-list\"><div class=\"list-block list-block--md list-block--bulleted\"><ul class=\"list-block__list\">        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Timp de coaching redus prin filtrare asistat\u0103 de AI (ex: apeluri de peste 5 minute, rapoarte vorbire\/ascultare)                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Date consistente ale apelurilor \u00een EMEA, LATAM \u0219i APAC                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Agen\u021bii \u00ee\u0219i monitorizeaz\u0103 singuri performan\u021ba \u0219i ascult\u0103 \u00eenregistr\u0103rile pentru a se \u00eembun\u0103t\u0103\u021bi                <\/div>\n                                            <\/div>\n        <\/li>\n<\/ul><\/div><\/div>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">\u201eEste motivant \u2014 \u0219i ne-a f\u0103cut mai consecven\u021bi.\u201d<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Marta Santos<\/div><div class=\"quote-block__position\">Lider de echip\u0103 SDR, Pipedrive<\/div><\/div><\/div><\/div><\/div>\n\n<p><strong>Echipa de v\u00e2nz\u0103ri EMEA (Andre Prezoto)<\/strong><\/p>\n\n<p>Pentru contactarea \u00een volum mare a utilizatorilor de prob\u0103, Power Dialer-ul CloudTalk \u0219i integrarea Pipedrive au contribuit la cre\u0219terea productivit\u0103\u021bii, \u00eembun\u0103t\u0103\u021bind \u00een acela\u0219i timp personalizarea.<\/p>\n\n<div class=\"wp-block-cloudtalk-list wp-block-cloudtalk-list--md wp-block-cloudtalk-list--bulleted wp-block-cloudtalk-list\"><div class=\"list-block list-block--md list-block--bulleted\"><ul class=\"list-block__list\">        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Peste 270 de apeluri lunare per SDR, toate urm\u0103rite \u00een Pipedrive                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    AE-ii continu\u0103 cu apeluri mai aprofundate, sus\u021binute de informa\u021bii generate de AI privind apelurile                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Reducerea introducerii manuale \u0219i o aliniere mai rapid\u0103 a echipei \u00eentre SDR-i \u0219i AE-i                <\/div>\n                                            <\/div>\n        <\/li>\n<\/ul><\/div><\/div>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">\u201ePower Dialer-ul este mai u\u0219or \u0219i mai rapid dec\u00e2t ceea ce foloseam \u00eenainte.\u201d<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Andre Prezoto<\/div><div class=\"quote-block__position\">Manager de v\u00e2nz\u0103ri, EMEA la Pipedrive<\/div><\/div><\/div><\/div><\/div>\n\n<p><strong>Account Executives SUA (Spencer Smith)<\/strong><\/p>\n\n<p>Fluxurile de lucru automate economisesc timp: sarcinile lor de apelare, follow-up-urile \u0219i \u00eenregistrarea activit\u0103\u021bii se \u00eent\u00e2mpl\u0103 automat \u00een Pipedrive, datorit\u0103 integr\u0103rii cu CloudTalk.<\/p>\n\n<div class=\"wp-block-cloudtalk-list wp-block-cloudtalk-list--md wp-block-cloudtalk-list--bulleted wp-block-cloudtalk-list\"><div class=\"list-block list-block--md list-block--bulleted\"><ul class=\"list-block__list\">        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    100% din apeluri \u00eenregistrate automat \u2014 f\u0103r\u0103 follow-up-uri ratate                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Satisfac\u021bie mai mare a reprezentan\u021bilor \u0219i vizibilitate a performan\u021bei \u00een patru pie\u021be globale                <\/div>\n                                            <\/div>\n        <\/li>\n<\/ul><\/div><\/div>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">\u201e\u00cenregistr\u0103rile sunt cruciale. Majoritatea sesiunilor mele de coaching se bazeaz\u0103 pe con\u021binut.\u201d<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Spencer Smith<\/div><div class=\"quote-block__position\">Manager de v\u00e2nz\u0103ri SUA, Pipedrive<\/div><\/div><\/div><\/div><\/div>\n\n<p><strong>Echipa de Account Management (Andr\u00e9s Garz\u00f3n)<\/strong><\/p>\n\n<p>Echipa post-v\u00e2nz\u0103ri a utilizat CloudTalk pentru a structura implicarea pe termen lung a clien\u021bilor.<\/p>\n\n<div class=\"wp-block-cloudtalk-list wp-block-cloudtalk-list--md wp-block-cloudtalk-list--bulleted wp-block-cloudtalk-list\"><div class=\"list-block list-block--md list-block--bulleted\"><ul class=\"list-block__list\">        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Fiecare client nou contactat \u00een decurs de 1-3 zile de la conversie                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    10 AE (Account Executives) integra\u021bi, gestion\u00e2nd peste 2 ani de rela\u021bii cu clien\u021bii                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Analiza s\u0103pt\u0103m\u00e2nal\u0103 a apelurilor sus\u021bine coaching-ul direc\u021bionat \u0219i rezultate mai bune                <\/div>\n                                            <\/div>\n        <\/li>\n<\/ul><\/div><\/div>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">\u201eCloudTalk ne ofer\u0103 instrumentele necesare pentru a urm\u0103ri interac\u021biunile cu clien\u021bii \u0219i a oferi coaching bazat pe conversa\u021bii reale.\u201d<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Andr\u00e9s Garz\u00f3n<\/div><div class=\"quote-block__position\">Coordonator gestionare conturi, Pipedrive<\/div><\/div><\/div><\/div><\/div>\n\n<p>\u00cen cadrul echipelor, CloudTalk a devenit motorul fiabil din spatele a mii de conversa\u021bii cu clien\u021bii pe lun\u0103. Prin \u00eembun\u0103t\u0103\u021birea eficien\u021bei \u0219i transformarea coaching-ului \u00een ac\u021biuni concrete, a permis Pipedrive s\u0103 se extind\u0103 at\u00e2t rapid, c\u00e2t \u0219i calitativ.<\/p>\n\n<h2 class=\"wp-block-heading\">Concluzie<\/h2>\n\n<h3 class=\"wp-block-heading\">De ce CloudTalk func\u021bioneaz\u0103 pentru Pipedrive \u2014 \u0219i ce \u00eenseamn\u0103 pentru echipele \u00een cre\u0219tere<\/h3>\n\n<p>CloudTalk este motorul de apeluri care sus\u021bine capacitatea Pipedrive de a-\u0219i servi clien\u021bii pe parcursul \u00eentregului ciclu de v\u00e2nz\u0103ri.<\/p>\n\n<p>De la SDR-i (Sales Development Representatives) cu volum mare de apeluri outbound la AE-i strategici \u0219i manageri de cont pe termen lung, CloudTalk ofer\u0103 o baz\u0103 comun\u0103:<\/p>\n\n<div class=\"wp-block-cloudtalk-list wp-block-cloudtalk-list--md wp-block-cloudtalk-list--bulleted wp-block-cloudtalk-list\"><div class=\"list-block list-block--md list-block--bulleted\"><ul class=\"list-block__list\">        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Integrare CRM f\u0103r\u0103 probleme                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Automatizare inteligent\u0103 pentru sarcini repetitive                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Informa\u021bii bazate pe AI pentru coaching                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Apeluri globale fiabile                <\/div>\n                                            <\/div>\n        <\/li>\n<\/ul><\/div><\/div>\n\n<p>Fiecare echip\u0103 utilizeaz\u0103 CloudTalk diferit \u2013 dar toate beneficiaz\u0103 de un flux de lucru unificat, eficient \u0219i consecvent, care economise\u0219te timp \u0219i genereaz\u0103 rezultate.<\/p>\n\n<p>Fie c\u0103 este vorba de economisirea orelor prin mesaje vocale pre\u00eenregistrate, de analizarea apelurilor de descoperire cu AI, sau de instruirea noilor angaja\u021bi folosind conversa\u021bii reale, CloudTalk permite performan\u021ba la scar\u0103 larg\u0103, men\u021bin\u00e2nd \u00een acela\u0219i timp componenta uman\u0103 \u00een prim-plan.<\/p>\n\n<p>Pe m\u0103sur\u0103 ce Pipedrive cre\u0219te, CloudTalk continu\u0103 s\u0103 evolueze al\u0103turi de ei \u2013 sprijinind reprezentan\u021bii, managerii \u0219i liderii cu instrumente care \u00eembun\u0103t\u0103\u021besc claritatea, viteza \u0219i conectivitatea.<\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Despre Pipedrive Pipedrive este o platform\u0103 CRM recunoscut\u0103 la nivel global, conceput\u0103 pentru a ajuta echipele de v\u00e2nz\u0103ri \u0219i de rela\u021bii cu clien\u021bii s\u0103 \u00eencheie tranzac\u021bii mai eficient. Fondat\u0103 \u00een 2010, compania sus\u021bine peste 100.000 de clien\u021bi la nivel mondial, oferind instrumente care simplific\u0103 gestionarea lead-urilor, contactarea \u0219i suportul post-v\u00e2nzare. Echipele companiei care interac\u021bioneaz\u0103 cu [&hellip;]<\/p>\n","protected":false},"featured_media":308280,"template":"","ct-region":[],"cs-use-case":[918,917],"cs-features":[932,925,989,931,930],"cs-size":[984],"cs-industries":[1011],"class_list":["post-326479","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/326479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/326479\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/308280"}],"wp:attachment":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=326479"}],"wp:term":[{"taxonomy":"ct-region","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/ct-region?post=326479"},{"taxonomy":"cs-use-case","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-use-case?post=326479"},{"taxonomy":"cs-features","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-features?post=326479"},{"taxonomy":"cs-size","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-size?post=326479"},{"taxonomy":"cs-industries","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-industries?post=326479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":326373,"date":"2026-03-26T23:32:33","date_gmt":"2026-03-26T21:32:33","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/customer-stories\/software-texada\/"},"modified":"2026-03-26T23:32:36","modified_gmt":"2026-03-26T21:32:36","slug":"software-texada","status":"publish","type":"customer-stories","link":"https:\/\/www.cloudtalk.io\/ro\/customer-stories\/software-texada\/","title":{"rendered":"Cum a unificat Texada suportul global dup\u0103 o fuziune"},"content":{"rendered":"<div class=\"ct-cs-hero ct-cs-hero--headline ct-cs-hero--has-meta alignfull wp-block-cloudtalk-cs-hero\">\n                <div class=\"ct-cs-hero-container\">\n                    <div class=\"ct-cs-hero-content\">\n                        <div class=\"ct-cs-hero-breadcrumb\"><span class=\"ct-cs-hero-breadcrumb-text\">Pove\u0219ti de succes ale clien\u021bilor<\/span><\/div><h1 class=\"ct-cs-hero-title ct-cs-hero-title--long\">Unificarea suportului global \u0219i eficientizarea opera\u021biunilor cu clien\u021bii<\/h1>\n                    <\/div>\n                    <div class=\"ct-cs-hero-media-section\">\n                        <div class=\"ct-cs-hero-groups\"><div class=\"ct-cs-hero-group\"><div class=\"ct-cs-hero-group-number\">20+<\/div><div class=\"ct-cs-hero-group-text\">numere de telefon unificate<\/div><\/div><\/div><div class=\"ct-cs-hero-media ct-cs-hero-image\">\n                        <img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2026\/01\/Hero-Image-1.png\" alt=\"\" loading=\"lazy\" \/>\n                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n\n<div class=\"wp-block-cloudtalk-summary\"><div class=\"summary-block summary-block--sm\"><h2 class=\"wp-block-heading\">Rezumat<\/h2>\n\n<p>C\u00e2nd Texada Software a fuzionat cu Uptake Technologies, au c\u00e2\u0219tigat mai mult dec\u00e2t talent \u0219i tehnologie; au mo\u0219tenit complexitate. Sisteme telefonice regionale multiple, experien\u021be de suport inconsistente \u0219i date dispersate amenin\u021bau capacitatea lor de a se extinde eficient. Solu\u021bia? CloudTalk. Cu o integrare perfect\u0103 cu HubSpot, rutare flexibil\u0103 a apelurilor \u0219i alerte Slack \u00een timp real, Texada a transformat comunica\u021biile globale fragmentate \u00eentr-un motor de suport pentru clien\u021bi str\u00e2ns orchestrat.<\/p><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">Despre Texada Software<\/h2>\n\n<p>Texada Software este un pionier al solu\u021biilor SaaS de ultim\u0103 genera\u021bie pentru \u00eenchirierea de echipamente \u0219i reprezentan\u021be. Platforma lor cloud ajut\u0103 companiile s\u0103 gestioneze \u00eentregul ciclu de via\u021b\u0103 al opera\u021biunilor lor \u2014 de la cota\u021bie \u0219i v\u00e2nzare, p\u00e2n\u0103 la service \u0219i \u00eenchirierea de echipamente grele.<\/p>\n\n<p>Cu birouri \u0219i clien\u021bi \u00een America de Nord, Europa \u0219i APAC, Texada are misiunea de a transforma digital industria echipamentelor prin fluxuri de lucru inteligente \u0219i conectate.<\/p>\n\n<h2 class=\"wp-block-heading\">Problema<\/h2>\n\n<h3 class=\"wp-block-heading\">Un nou \u00eenceput pentru o nou\u0103 afacere<\/h3>\n\n<p>Dar, pe m\u0103sur\u0103 ce compania a crescut \u2014 \u0219i mai ales dup\u0103 fuziunea cu Uptake Technologies \u2014 s-a confruntat cu o provocare critic\u0103: cum s\u0103 unifice comunica\u021biile globale sub o singur\u0103 strategie de suport.<\/p>\n\n<p>C\u00e2nd capitalul privat a reunit dou\u0103 companii cu cre\u0219tere rapid\u0103 sub numele Texada, infrastructurile lor tehnologice nu se potriveau. Mai ales \u00een ceea ce prive\u0219te vocea. Noua companie avea nevoie de o solu\u021bie global\u0103. O platform\u0103 de apeluri care s\u0103 poat\u0103 \u00eenlocui sistemele disparate \u0219i s\u0103 devin\u0103 un pilon real al infrastructurii lor de experien\u021b\u0103 a clien\u021bilor.<\/p>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">Construim ceva unic, o platform\u0103 unificat\u0103 pentru v\u00e2nz\u0103ri, service \u0219i \u00eenchirieri \u2014 toate integrate. Este un lucru rar \u00een domeniul nostru.<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Stephen Cavanagh<\/div><div class=\"quote-block__position\">Director de Suport \u0219i Servicii<\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">Aveam un sistem telefonic diferit \u00een fiecare regiune. \u00cen Australia, era M-Voice. \u00cen America de Nord, foloseam o instan\u021b\u0103 3CX. \u00cen anumite p\u0103r\u021bi ale Europei, apelurile de suport mergeau literalmente direct c\u0103tre mobilul cuiva. Nu era sustenabil.<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Stephen Cavanagh<\/div><div class=\"quote-block__position\">Director de Suport \u0219i Servicii<\/div><\/div><\/div><\/div><\/div>\n\n<h2 class=\"wp-block-heading\"><strong>Evaluare<\/strong><\/h2>\n\n<h3 class=\"wp-block-heading\">C\u0103utarea simplit\u0103\u021bii \u2014 \u0219i a integr\u0103rii<\/h3>\n\n<p>Cu HubSpot deja ales ca principal CRM \u0219i platform\u0103 de ticketing de suport a companiei, echipa a c\u0103utat o solu\u021bie telefonic\u0103 ce putea face dou\u0103 lucruri: s\u0103 se integreze nativ cu HubSpot \u0219i s\u0103 sus\u021bin\u0103 o echip\u0103 global\u0103 distribuit\u0103.<\/p>\n\n<p>Stephen \u0219i echipa sa au evaluat mai mul\u021bi furnizori \u2014 inclusiv Aircall \u0219i continuarea cu 3CX \u2014 dar au fost atra\u0219i de integrarea curat\u0103 \u0219i designul preg\u0103tit pentru viitor al CloudTalk.<\/p>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">Ne-am angajat s\u0103 folosim HubSpot pentru a ob\u021bine o viziune complet\u0103 de 360 de grade asupra clien\u021bilor no\u0219tri. Dar aveam nevoie ca apelurile, \u00eenregistr\u0103rile \u0219i interac\u021biunile cu clien\u021bii s\u0103 fie \u0219i ele acolo. Asta ne-a condus c\u0103tre CloudTalk.<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Stephen Cavanagh<\/div><div class=\"quote-block__position\">Director de Suport \u0219i Servicii<\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">CloudTalk s-a potrivit mai bine. Integrarea a func\u021bionat exact cum aveam nevoie \u0219i a fost o solu\u021bie pe care am putut construi.<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Stephen Cavanagh<\/div><div class=\"quote-block__position\">Director de Suport \u0219i Servicii<\/div><\/div><\/div><\/div><\/div>\n\n<h2 class=\"wp-block-heading\"><strong>Solu\u021bie<\/strong><\/h2>\n\n<h3 class=\"wp-block-heading\">De la fragmentat la complet conectat<\/h3>\n\n<p>Ceea ce a urmat a fost o transformare total\u0103 a infrastructurii globale de apeluri a Texada. CloudTalk nu doar a \u00eenlocuit vechile lor sisteme telefonice; a creat o nou\u0103 funda\u021bie opera\u021bional\u0103 la nivel global.<\/p>\n\n<p>Folosind rutarea bazat\u0103 pe timp \u0219i designerul de fluxuri de apeluri CloudTalk, Stephen a direc\u021bionat apelurile primite c\u0103tre echipele potrivite \u00een func\u021bie de regiune, fus orar \u0219i disponibilitate.<\/p>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">Acum avem peste 20 de numere de telefon consolidate \u00eentr-un singur flux de apeluri CloudTalk. Linii regionale gratuite, numere locale de suport, totul este unificat.<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Stephen Cavanagh<\/div><div class=\"quote-block__position\">Director de Suport \u0219i Servicii<\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">Designerul de fluxuri de apeluri este puternic, dar u\u0219or de gestionat. Ne-am configurat fluxurile de apeluri astfel \u00eenc\u00e2t clien\u021bii s\u0103 ajung\u0103 la persoana potrivit\u0103, \u00een locul potrivit, la momentul potrivit. Acest nivel de control a schimbat totul.<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Stephen Cavanagh<\/div><div class=\"quote-block__position\">Director de Suport \u0219i Servicii<\/div><\/div><\/div><\/div><\/div>\n\n<p>Agen\u021bii de suport ai Texada (11 \u00een total) lucreaz\u0103 acum mai eficient, cu mai pu\u021bine apeluri pierdute \u0219i o vizibilitate mai bun\u0103 asupra st\u0103rii cozii. \u0218i nu doar echipa de suport utilizeaz\u0103 CloudTalk.<\/p>\n\n<h3 class=\"wp-block-heading\">Mai mult dec\u00e2t un centru de apeluri<\/h3>\n\n<p>Av\u00e2nd integrarea CloudTalk + HubSpot ca baz\u0103, Stephen a ad\u0103ugat un strat de automatizare bazat\u0103 pe Slack pentru a face \u00eentreaga opera\u021biune mai responsiv\u0103.<\/p>\n\n<p>Aceast\u0103 bucl\u0103 de feedback \u00een timp real a ajutat echipa s\u0103 r\u0103m\u00e2n\u0103 alert\u0103, responsiv\u0103 \u0219i pe deplin sincronizat\u0103, f\u0103r\u0103 a fi legat\u0103 de tablouri de bord.<\/p>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">Am extins utilizarea \u0219i la departamentele de finan\u021be \u0219i v\u00e2nz\u0103ri. Am configurat linii dedicate \u0219i cozi pentru persoane fizice \u0219i echipe mici. Este suficient de flexibil pentru a se adapta la diferite roluri.<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Stephen Cavanagh<\/div><div class=\"quote-block__position\">Director de Suport \u0219i Servicii<\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">Folosim constructorul de fluxuri de lucru CloudTalk pentru a declan\u0219a notific\u0103ri Slack printr-un middleware numit Pipedream. Dac\u0103 un apelant intr\u0103 \u00eentr-o coad\u0103, primim o notificare. Dac\u0103 a\u0219teapt\u0103 mai mult de un minut, primim o nou\u0103 notificare. Dac\u0103 las\u0103 un mesaj vocal, \u0219tim imediat.<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Stephen Cavanagh<\/div><div class=\"quote-block__position\">Director de Suport \u0219i Servicii<\/div><\/div><\/div><\/div><\/div>\n\n<p>Un alt avantaj nea\u0219teptat? Func\u021bia de apel invers pentru apelurile pierdute de la CloudTalk.<\/p>\n\n<h2 class=\"wp-block-heading\">Rezultate<\/h2>\n\n<h3 class=\"wp-block-heading\">Raportare mai bun\u0103, unificat\u0103<\/h3>\n\n<p>Cel mai mare rezultat pentru Texada a fost claritatea \u0219i controlul. \u00cenainte de CloudTalk, urm\u0103rirea activit\u0103\u021bii apelurilor \u00een diferite regiuni era aproape imposibil\u0103. Acum, totul este vizibil \u00een HubSpot \u2014 unde se afl\u0103 deja restul parcursului clientului.<\/p>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">Volumul nostru de apeluri nu este foarte mare, dar este important s\u0103 fim acolo c\u00e2nd conteaz\u0103. CloudTalk ne ajut\u0103 s\u0103 facem asta f\u0103r\u0103 a fi lega\u021bi de un birou toat\u0103 ziua.<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Stephen Cavanagh<\/div><div class=\"quote-block__position\">Director de Suport \u0219i Servicii<\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">Clien\u021bii o ador\u0103. Dac\u0103 ne rateaz\u0103, sistemul \u00eei sun\u0103 automat \u00eenapoi \u0219i \u00eei conecteaz\u0103 la un agent \u00een direct. Se simte proactiv, iar clien\u021bii observ\u0103.<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Stephen Cavanagh<\/div><div class=\"quote-block__position\">Director de Suport \u0219i Servicii<\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">\u00cenainte, aveam date dispersate sau deloc. Acum avem o viziune unificat\u0103, \u0219i este \u00een interiorul sistemului pe care \u00eel folosim deja \u00een fiecare zi. Asta ne-a f\u0103cut mai buni, f\u0103r\u0103 \u00eendoial\u0103.<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Stephen Cavanagh<\/div><div class=\"quote-block__position\">Director de Suport \u0219i Servicii<\/div><\/div><\/div><\/div><\/div>\n\n<h2 class=\"wp-block-heading\">Concluzie<\/h2>\n\n<p>Pentru Texada, CloudTalk nu a fost doar o \u00eembun\u0103t\u0103\u021bire tehnologic\u0103. A fost un facilitator: pentru un suport mai bun, opera\u021biuni mai str\u00e2nse \u0219i un viitor mai scalabil.<\/p>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">Ceea ce a f\u0103cut CloudTalk a fost s\u0103 ne permit\u0103 s\u0103 simplific\u0103m \u0219i s\u0103 scal\u0103m \u00een continuare. Este rar. Nu doar c\u0103 func\u021bioneaz\u0103, este o parte cheie a opera\u021biunilor noastre.<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Stephen Cavanagh<\/div><div class=\"quote-block__position\">Director de Suport \u0219i Servicii<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Despre Texada Software Texada Software este un pionier al solu\u021biilor SaaS de ultim\u0103 genera\u021bie pentru \u00eenchirierea de echipamente \u0219i reprezentan\u021be. Platforma lor cloud ajut\u0103 companiile s\u0103 gestioneze \u00eentregul ciclu de via\u021b\u0103 al opera\u021biunilor lor \u2014 de la cota\u021bie \u0219i v\u00e2nzare, p\u00e2n\u0103 la service \u0219i \u00eenchirierea de echipamente grele. Cu birouri \u0219i clien\u021bi \u00een America de [&hellip;]<\/p>\n","protected":false},"featured_media":308380,"template":"","ct-region":[],"cs-use-case":[918,920],"cs-features":[937,956],"cs-size":[983],"cs-industries":[979],"class_list":["post-326373","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/326373","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/326373\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/308380"}],"wp:attachment":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=326373"}],"wp:term":[{"taxonomy":"ct-region","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/ct-region?post=326373"},{"taxonomy":"cs-use-case","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-use-case?post=326373"},{"taxonomy":"cs-features","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-features?post=326373"},{"taxonomy":"cs-size","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-size?post=326373"},{"taxonomy":"cs-industries","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-industries?post=326373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":326340,"date":"2026-03-26T23:30:03","date_gmt":"2026-03-26T21:30:03","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/customer-stories\/nokia-2\/"},"modified":"2026-03-26T23:36:22","modified_gmt":"2026-03-26T21:36:22","slug":"nokia","status":"publish","type":"customer-stories","link":"https:\/\/www.cloudtalk.io\/ro\/customer-stories\/nokia\/","title":{"rendered":"Cum Nokia a crescut productivitatea echipei de suport cu 10%"},"content":{"rendered":"<div class=\"ct-cs-hero ct-cs-hero--headline ct-cs-hero--has-meta alignfull wp-block-cloudtalk-cs-hero\">\n                <div class=\"ct-cs-hero-container\">\n                    <div class=\"ct-cs-hero-content\">\n                        <div class=\"ct-cs-hero-breadcrumb\"><span class=\"ct-cs-hero-breadcrumb-text\">Pove\u0219ti de succes<\/span><span class=\"ct-cs-hero-customer-logo\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2026\/01\/CustomerNokia-SizeBreadcrumb-VersionDark-Gray.png\" alt=\"\" \/><\/span><\/div><h1 class=\"ct-cs-hero-title\">Cum Nokia a crescut productivitatea echipei de suport cu 10%<\/h1>\n                    <\/div>\n                    <div class=\"ct-cs-hero-media-section\">\n                        <div class=\"ct-cs-hero-groups\"><div class=\"ct-cs-hero-group\"><div class=\"ct-cs-hero-group-number\">47%<\/div><div class=\"ct-cs-hero-group-text\">reducere a timpului maxim de a\u0219teptare<\/div><\/div><\/div><div class=\"ct-cs-hero-media ct-cs-hero-image\">\n                        <img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2026\/01\/Group-39642.png\" alt=\"\" loading=\"lazy\" \/>\n                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n\n<div class=\"wp-block-cloudtalk-summary\"><div class=\"summary-block summary-block--sm\"><h2 class=\"wp-block-heading\">Rezumat<\/h2>\n\n<p>\u00cen calitate de lider global \u00een telecomunica\u021bii, Nokia trebuie s\u0103 ofere suport rapid \u0219i fiabil clien\u021bilor din \u00eentreaga lume. Dar, odat\u0103 cu cre\u0219terea cererii \u0219i o echip\u0103 de suport de 200 de agen\u021bi, men\u021binerea disponibilit\u0103\u021bii \u0219i a consecven\u021bei a devenit din ce \u00een ce mai dificil\u0103.<\/p>\n\n<p>Prin adoptarea platformei de apelare CloudTalk, bazat\u0103 pe analiz\u0103, Nokia \u0219i-a transformat opera\u021biunea de suport clien\u021bi \u2013 ob\u021bin\u00e2nd vizibilitate \u00een timp real, \u00eembun\u0103t\u0103\u021bind capacitatea de reac\u021bie \u0219i cresc\u00e2nd productivitatea f\u0103r\u0103 a compromite calitatea serviciilor.<\/p>\n\n<p>Rezultatul: timpi de a\u0219teptare mai scur\u021bi, mai multe apeluri gestionate \u0219i o echip\u0103 de suport bazat\u0103 pe date, construit\u0103 pentru scalabilitate.<\/p><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">Despre Nokia<\/h2>\n\n<p>Nokia este un lider \u00een inova\u021bia tehnologic\u0103 B2B \u00een re\u021bele mobile, fixe \u0219i cloud. Echipele sale de suport clien\u021bi joac\u0103 un rol esen\u021bial \u2013 sprijinind tehnicienii \u0219i clien\u021bii din regiuni unde perioadele de inactivitate \u0219i \u00eent\u00e2rzierile pot avea consecin\u021be grave.<\/p>\n\n<p>Pentru a men\u021bine standarde \u00eenalte, Nokia avea nevoie de o solu\u021bie de suport care s\u0103 ofere fiabilitate, transparen\u021b\u0103 \u0219i informa\u021bii ac\u021bionabile \u00een \u00eentreaga sa opera\u021biune global\u0103.<\/p>\n\n<h2 class=\"wp-block-heading\">Problema<\/h2>\n\n<h3 class=\"wp-block-heading\">Suport pentru clien\u021bi pretutindeni \u2013 f\u0103r\u0103 a pierde eficien\u021ba<\/h3>\n\n<p>Provocarea Nokia era clar\u0103: s\u0103 ofere suport excep\u021bional clien\u021bilor, indiferent de loca\u021bie, \u00een timp ce cre\u0219tea disponibilitatea liniei telefonice de suport.<\/p>\n\n<p>Solu\u021bia anterioar\u0103 nu dispunea de:<\/p>\n\n<div class=\"wp-block-cloudtalk-list wp-block-cloudtalk-list--md wp-block-cloudtalk-list--bulleted wp-block-cloudtalk-list\"><div class=\"list-block list-block--md list-block--bulleted\"><ul class=\"list-block__list\">        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Un tablou de bord centralizat                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Vizibilitate \u00een timp real asupra activit\u0103\u021bii agen\u021bilor                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    SMS ca \u0219i canal de follow-up                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Informa\u021bii despre motivele pentru care apelurile erau pierdute sau \u00eent\u00e2rziate                <\/div>\n                                            <\/div>\n        <\/li>\n<\/ul><\/div><\/div>\n\n<p>Drept urmare, agen\u021bii se chinuiau s\u0103 g\u0103seasc\u0103 informa\u021bii rapid, num\u0103rul apelurilor pierdute a crescut, iar productivitatea a avut de suferit.<\/p>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">Nu aveam o solu\u021bie centralizat\u0103, iar asta f\u0103cea dificil\u0103 reac\u021bia rapid\u0103 sau \u00een\u021belegerea a ceea ce se \u00eent\u00e2mpla \u00een cadrul echipelor.<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Nelly Donnelly<\/div><div class=\"quote-block__position\">Manager de livrare servicii la Nokia<\/div><\/div><\/div><\/div><\/div>\n\n<p>Nokia avea nevoie de o platform\u0103 flexibil\u0103, bazat\u0103 pe date, care s\u0103 poat\u0103 \u00eembun\u0103t\u0103\u021bi at\u00e2t performan\u021ba agen\u021bilor, c\u00e2t \u0219i experien\u021ba clien\u021bilor.<\/p>\n\n<h2 class=\"wp-block-heading\">Evaluare<\/h2>\n\n<h3 class=\"wp-block-heading\">Ce avea nevoie Nokia de la o platform\u0103 de suport<\/h3>\n\n<p>Pentru a avansa, Nokia a c\u0103utat o solu\u021bie care s\u0103 poat\u0103:<\/p>\n\n<div class=\"wp-block-cloudtalk-list wp-block-cloudtalk-list--md wp-block-cloudtalk-list--numbered wp-block-cloudtalk-list\"><div class=\"list-block list-block--md list-block--numbered\"><ol class=\"list-block__list\">        <li class=\"list-block__item\">\n                            <span class=\"list-block__number\">01<\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    <strong>Centraliza opera\u021biunile de suport<\/strong> \u00eentre echipe \u0219i regiuni                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__number\">02<\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    <strong>Oferi analize detaliate<\/strong> asupra comportamentului agen\u021bilor \u0219i rezultatelor apelurilor                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__number\">03<\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    <strong>Reduce apelurile pierdute \u0219i timpii de a\u0219teptare<\/strong>                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__number\">04<\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    <strong>\u00cembun\u0103t\u0103\u021bi productivitatea<\/strong> f\u0103r\u0103 a suplimenta personalul                <\/div>\n                                            <\/div>\n        <\/li>\n<\/ol><\/div><\/div>\n\n<p>Analiza a devenit factorul decisiv.<\/p>\n\n<h2 class=\"wp-block-heading\">Solu\u021bie<\/h2>\n\n<h3 class=\"wp-block-heading\">Transformarea datelor \u00een decizii mai bune de suport<\/h3>\n\n<p>Nokia a colaborat cu CloudTalk pentru a construi o opera\u021biune de suport clien\u021bi inteligent\u0103, bazat\u0103 pe analiz\u0103.<\/p>\n\n<p>Folosind CloudTalk Analytics, managerii au ob\u021binut vizibilitate \u00een timp real asupra performan\u021bei agen\u021bilor, gestion\u0103rii apelurilor, apelurilor pierdute \u0219i distribu\u021biei volumului de munc\u0103 \u2013 permi\u021b\u00e2ndu-le s\u0103 identifice ineficien\u021bele \u0219i s\u0103 ac\u021bioneze imediat.<\/p>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">Acum avem grafice \u0219i putem monitoriza \u0219i compara statistici oric\u00e2nd dorim. Putem vedea imediat discrepan\u021bele dintre agen\u021bi \u0219i schimba modul \u00een care lucr\u0103m.<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Nelly Donnelly<\/div><div class=\"quote-block__position\">Manager de livrare servicii la Nokia<\/div><\/div><\/div><\/div><\/div>\n\n<p>Func\u021bionalit\u0103\u021bi precum Call-back, Noti\u021be apel \u0219i Etichetare apel au ajutat la cartografierea \u00eentregii c\u0103l\u0103torii a clientului, \u00een timp ce SMS-ul a permis follow-up-uri mai eficiente \u2013 umpl\u00e2nd lacunele critice l\u0103sate de sistemul anterior.<\/p>\n\n<h2 class=\"wp-block-heading\">Rezultate<\/h2>\n\n<h3 class=\"wp-block-heading\">Productivitate mai mare, timpi de r\u0103spuns mai rapizi, experien\u021b\u0103 \u00eembun\u0103t\u0103\u021bit\u0103<\/h3>\n\n<p>Cu CloudTalk implementat, Nokia a \u00eenregistrat \u00eembun\u0103t\u0103\u021biri m\u0103surabile \u00een \u00eentreaga sa echip\u0103 de suport de 200 de agen\u021bi:<\/p>\n\n<div class=\"wp-block-cloudtalk-list wp-block-cloudtalk-list--md wp-block-cloudtalk-list--bulleted wp-block-cloudtalk-list\"><div class=\"list-block list-block--md list-block--bulleted\"><ul class=\"list-block__list\">        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    <strong>Cre\u0219tere de 10% a productivit\u0103\u021bii<\/strong>                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    <strong>Cu 38% mai multe apeluri gestionate lunar<\/strong>                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    <strong>Sc\u0103dere cu 47% a timpului maxim de a\u0219teptare<\/strong>                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Mai pu\u021bine apeluri pierdute \u0219i stres redus pentru agen\u021bi                <\/div>\n                                            <\/div>\n        <\/li>\n<\/ul><\/div><\/div>\n\n<p>Monitorizarea \u00een timp real a ajutat Nokia s\u0103 ajusteze fluxurile de lucru, s\u0103 optimizeze timpii de sonerie \u0219i s\u0103 \u00een\u021beleag\u0103 exact <em>de ce<\/em> apelurile erau pierdute \u2013 transform\u00e2nd suportul reactiv \u00eentr-un serviciu proactiv.<\/p>\n\n<div class=\"wp-block-cloudtalk-quote wp-block-cloudtalk-quote\"><div class=\"quote-block\"><div class=\"quote-block__content\"><blockquote class=\"quote-block__quote\">Cu noile instrumente de analiz\u0103, v\u0103d fiecare pas. Aceste informa\u021bii ne ofer\u0103 o \u00een\u021belegere mult mai bun\u0103 a modului \u00een care sunt organizate echipele noastre.<\/blockquote><\/div><div class=\"quote-block__attribution\"><div class=\"quote-block__author\"><div class=\"quote-block__name\">Nelly Donnelly<\/div><div class=\"quote-block__position\">Manager de livrare servicii la Nokia<\/div><\/div><\/div><\/div><\/div>\n\n<h2 class=\"wp-block-heading\">Concluzie<\/h2>\n\n<h3 class=\"wp-block-heading\">De ce CloudTalk func\u021bioneaz\u0103 pentru echipe mari de suport<\/h3>\n\n<p>Pentru Nokia, CloudTalk a devenit mai mult dec\u00e2t un instrument de apelare \u2013 a devenit un motor de decizii.<\/p>\n\n<p>Prin combinarea opera\u021biunilor centralizate cu analize detaliate, Nokia a ob\u021binut claritate asupra modului \u00een care suportul func\u021bioneaz\u0103 cu adev\u0103rat zi de zi \u2013 \u0219i cum s\u0103-l \u00eembun\u0103t\u0103\u021beasc\u0103 continuu.<\/p>\n\n<p>Pe m\u0103sur\u0103 ce cererea cre\u0219te, CloudTalk permite Nokia s\u0103:<\/p>\n\n<div class=\"wp-block-cloudtalk-list wp-block-cloudtalk-list--md wp-block-cloudtalk-list--bulleted wp-block-cloudtalk-list\"><div class=\"list-block list-block--md list-block--bulleted\"><ul class=\"list-block__list\">        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Suporte mai mul\u021bi clien\u021bi f\u0103r\u0103 a sacrifica calitatea                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Oferi managerilor informa\u021bii reale                <\/div>\n                                            <\/div>\n        <\/li>\n        <li class=\"list-block__item\">\n                            <span class=\"list-block__bullet\"><\/span>\n                        <div class=\"list-block__content\">\n                                <div class=\"list-block__content-inner\">\n                    Men\u021bin\u0103 agen\u021bii productivi, concentra\u021bi \u0219i mai pu\u021bin stresa\u021bi                <\/div>\n                                            <\/div>\n        <\/li>\n<\/ul><\/div><\/div>\n\n<p>Este o funda\u021bie construit\u0103 pentru scalabilitate, fiabilitate \u0219i suport clien\u021bi mai inteligent.<\/p>","protected":false},"excerpt":{"rendered":"<p>Despre Nokia Nokia este un lider \u00een inova\u021bia tehnologic\u0103 B2B \u00een re\u021bele mobile, fixe \u0219i cloud. Echipele sale de suport clien\u021bi joac\u0103 un rol esen\u021bial \u2013 sprijinind tehnicienii \u0219i clien\u021bii din regiuni unde perioadele de inactivitate \u0219i \u00eent\u00e2rzierile pot avea consecin\u021be grave. Pentru a men\u021bine standarde \u00eenalte, Nokia avea nevoie de o solu\u021bie de suport [&hellip;]<\/p>\n","protected":false},"featured_media":308418,"template":"","ct-region":[],"cs-use-case":[918],"cs-features":[932,935,989,940],"cs-size":[984],"cs-industries":[981],"class_list":["post-326340","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/326340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/customer-stories\/326340\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/308418"}],"wp:attachment":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=326340"}],"wp:term":[{"taxonomy":"ct-region","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/ct-region?post=326340"},{"taxonomy":"cs-use-case","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-use-case?post=326340"},{"taxonomy":"cs-features","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-features?post=326340"},{"taxonomy":"cs-size","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-size?post=326340"},{"taxonomy":"cs-industries","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/cs-industries?post=326340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}]