{"id":328316,"date":"2026-04-16T07:08:12","date_gmt":"2026-04-16T05:08:12","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/?p=328316"},"modified":"2026-06-26T11:01:55","modified_gmt":"2026-06-26T09:01:55","slug":"ce-este-un-dialer-de-vanzari-si-de-ce-ai-nevoie-de-unul","status":"publish","type":"post","link":"https:\/\/www.cloudtalk.io\/ro\/blog\/ce-este-un-dialer-de-vanzari-si-de-ce-ai-nevoie-de-unul\/","title":{"rendered":"Ce este un dialer de v\u00e2nz\u0103ri \u0219i de ce ave\u021bi nevoie de unul?"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-black-color has-text-color\">Ce este un dialer de v\u00e2nz\u0103ri \u0219i de ce ave\u021bi nevoie de unul?<a href=\"https:\/\/www.cloudtalk.io\/ro\/blog\/\"><\/a><\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/ro\/programeaza-un-demo\/\" style=\"border-radius:3px\">CONTACTA\u021aI ECHIPA DE V\u00c2NZ\u0102RI<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/ro\/perioada-de-incercare-cloudtalk-14-zile\/\" style=\"border-radius:3px\">\u00ceNCERCA\u021aI GRATUIT<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/sales-dialers-1024x683.png\" alt=\"what-is-a-sales-dialer-and-why-do-you-need-one\" class=\"wp-image-5753\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/sales-dialers-1024x683.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/sales-dialers-300x200.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/sales-dialers-768x512.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/sales-dialers-200x133.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/sales-dialers-672x448.png 672w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/sales-dialers-560x373.png 560w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/sales-dialers-484x323.png 484w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/sales-dialers-400x267.png 400w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/sales-dialers-392x261.png 392w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/sales-dialers-120x80.png 120w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/sales-dialers-203x135.png 203w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/sales-dialers-64x43.png 64w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/sales-dialers.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-grey-color has-text-color has-medium-font-size wp-block-paragraph\">Comunicarea telefonic\u0103 este unul dintre factorii cheie pentru multe afaceri. De fapt, peste 92% dintre interac\u021biunile cu clien\u021bii au loc prin telefon. Un reprezentant mediu de v\u00e2nz\u0103ri sau suport clien\u021bi efectueaz\u0103 aproximativ 52 de apeluri pe zi. De asemenea, este nevoie de mult efort pentru a \u00eencheia o afacere. Personalul de v\u00e2nz\u0103ri face aproximativ opt \u00eencerc\u0103ri de apeluri reci \u00eenainte de a ajunge la un poten\u021bial client. \u00cen aceste circumstan\u021be, apelarea manual\u0103 a fiec\u0103rui num\u0103r devine frustrant\u0103 \u0219i consumatoare de timp.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru a fi eficient \u0219i a ob\u021bine rezultate, ave\u021bi nevoie de&nbsp;<a href=\"https:\/\/www.cloudtalk.io\/blog\/how-to-automate-your-sales-process\/\">automatizare<\/a>. Un dialer de v\u00e2nz\u0103ri face apelarea&nbsp;<strong>simpl\u0103<\/strong>,&nbsp;<strong>accesibil\u0103<\/strong>,<strong>&nbsp;mai ieftin\u0103<\/strong>&nbsp;\u0219i mult&nbsp;<strong>mai eficient\u0103<\/strong>. Continua\u021bi s\u0103 citi\u021bi pentru a afla care sunt op\u021biunile dumneavoastr\u0103 \u0219i care este cea mai potrivit\u0103 pentru afacerea dumneavoastr\u0103.&nbsp;<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color wp-block-paragraph\">Afla\u021bi mai multe despre apelurile reci<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"635\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-cold-calling-templates.svg\" alt=\"\" class=\"wp-image-177297\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/cold-calling-templates-ebook\/\">Citi\u021bi gratuit<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\">Ce sunt dialerele de v\u00e2nz\u0103ri \u0219i cum func\u021bioneaz\u0103?&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Numele este destul de auto-explicativ. Un <a href=\"https:\/\/www.cloudtalk.io\/ro\/blog\/cele-mai-bune-dialere-pentru-call-center\/\">dialer de v\u00e2nz\u0103ri<\/a> este o platform\u0103 software care&nbsp;<strong>apeleaz\u0103 automat numere<\/strong>&nbsp;pe baza diferitelor tipuri de algoritmi. Rolul s\u0103u este de a elimina complet nevoia de sisteme telefonice tradi\u021bionale cu fir \u00een centrele de contact.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dialerele de v\u00e2nz\u0103ri nu sunt o inven\u021bie recent\u0103. Dar, de-a lungul timpului,&nbsp;<strong>scopul lor a evoluat<\/strong>, pe m\u0103sur\u0103 ce au ap\u0103rut noi \u0219i noi&nbsp;<a href=\"https:\/\/www.cloudtalk.io\/ro\/instrumente-de-call-center\/\">func\u021bionalit\u0103\u021bi<\/a>. Primele dialere de v\u00e2nz\u0103ri erau capabile s\u0103 func\u021bioneze doar printr-o list\u0103 de numere de contact care<strong>&nbsp;trebuiau schimbate manual<\/strong>. Nu existau predic\u021bii a\u0219a cum exist\u0103 ast\u0103zi. Singurul scop era de a conecta reprezentan\u021bii de v\u00e2nz\u0103ri cu poten\u021bialii clien\u021bi pentru eforturile de telemarketing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dialerele de ast\u0103zi sunt programate s\u0103&nbsp;<strong>stocheze \u0219i s\u0103 proceseze cantit\u0103\u021bi uria\u0219e de date<\/strong>. Acestea pot \u00eenc\u0103rca o list\u0103 de persoane \u0219i le pot apela automat num\u0103rul \u00eentr-o clipit\u0103, astfel \u00eenc\u00e2t s\u0103 nu v\u0103 pierde\u021bi timpul. Dialerele de v\u00e2nz\u0103ri moderne trec la urm\u0103torul nume de pe list\u0103&nbsp;<strong>\u00een momentul \u00een care \u00eenchide\u021bi&nbsp;<\/strong>apelul anterior.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen videoclipul de mai jos, detaliem diferitele tipuri de dialere de v\u00e2nz\u0103ri \u0219i pentru ce sunt ele cele mai bune: <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Top 4 Dialers for Cold Calling\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/KroxuC33IMg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\">Cum func\u021bioneaz\u0103 un dialer de v\u00e2nz\u0103ri?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Deoarece dialerele de v\u00e2nz\u0103ri sunt&nbsp;<strong>bazate pe cloud<\/strong>, ave\u021bi nevoie doar de o&nbsp;<strong>conexiune stabil\u0103 la internet<\/strong>&nbsp;\u0219i de un&nbsp;<strong>microfon<\/strong>. Aceasta este singura component\u0103 hardware necesar\u0103.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Agen\u021bii se pot conecta la telefonul virtual&nbsp;<strong>prin web&nbsp;<\/strong>sau, de asemenea,&nbsp;<strong>printr-o aplica\u021bie<\/strong>. Sistemul v\u0103 permite s\u0103 importa\u021bi diverse date, cum ar fi informa\u021biile de contact ale clien\u021bilor. Apelurile sunt efectuate prin&nbsp;<strong>VoIP<\/strong>&nbsp;&#8211; Voice-over Internet Protocol, care este o transmisie a sunetului prin web de la un apelant la un receptor. Simplu spus, este un telefon prin internet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dialerele de v\u00e2nz\u0103ri ofer\u0103 op\u021biunea de a apela un num\u0103r manual, dar capacitatea de a face acest lucru automat este&nbsp;<strong>cea&nbsp;<\/strong><strong>mai util\u0103 func\u021bionalitate<\/strong>. \u00cen cazul \u00een care integra\u021bi dialerul de v\u00e2nz\u0103ri cu un CRM, ve\u021bi putea efectua apeluri VoIP&nbsp;<strong>direct din profilurile poten\u021bialilor clien\u021bi<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dialerele de v\u00e2nz\u0103ri moderne, precum cele din&nbsp;<strong>software-ul CloudTalk<\/strong>, ofer\u0103 o serie de func\u021bionalit\u0103\u021bi utile pe care solu\u021biile hardware tradi\u021bionale nu le pot oferi. De exemplu, un&nbsp;<a href=\"https:\/\/www.cloudtalk.io\/ro\/ce-este-ivr-raspuns-vocal-interactiv\/\">IVR<\/a>&nbsp;&#8211; r\u0103spuns vocal interactiv,&nbsp;un <a href=\"https:\/\/www.cloudtalk.io\/ro\/call-flow-designer\/\">designer de flux de apeluri<\/a>&nbsp;sau<a href=\"https:\/\/www.cloudtalk.io\/ro\/instrumente-de-call-center\/ce-este-identificarea-automata-a-numerelor-ani-si-cum-functioneaza\/\" data-type=\"link\" data-id=\"https:\/\/www.cloudtalk.io\/automatic-outbound-number\/\">&nbsp;identificarea automat\u0103 a apelantului la ie\u0219ire<\/a>, doar pentru a numi c\u00e2teva.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\">Tipuri de dialere de v\u00e2nz\u0103ri<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Am men\u021bionat c\u0103 func\u021bionalit\u0103\u021bile dialerelor de v\u00e2nz\u0103ri se bazeaz\u0103 pe diver\u0219i algoritmi. Aceasta \u00eenseamn\u0103 c\u0103 pia\u021ba ofer\u0103 o<strong>&nbsp;<\/strong><strong>gam\u0103 de produse de apelare&nbsp;<\/strong>pentru echipele dumneavoastr\u0103 de v\u00e2nz\u0103ri sau de suport. De\u0219i scopul r\u0103m\u00e2ne acela\u0219i, fiecare dintre ele abordeaz\u0103 apelarea \u00eentr-un mod pu\u021bin diferit.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u0103 arunc\u0103m o privire mai atent\u0103 asupra celor mai comune.<\/strong>&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\">#1 Dialer cu previzualizare<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cu un dialer cu previzualizare, agentul dumneavoastr\u0103 poate&nbsp;<strong>verifica informa\u021bii cheie<\/strong>&nbsp;despre clien\u021bi \u00eenainte de a efectua apelul. Prin urmare, agen\u021bii pot ob\u021bine&nbsp;<strong>informa\u021bii valoroase \u00een avans<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un dialer cu previzualizare este util atunci c\u00e2nd agen\u021bii au nevoie de un anumit tip de preg\u0103tire \u00een prealabil. \u00cen acest fel, pot oferi o&nbsp;<strong>experien\u021b\u0103 mai bun\u0103 clien\u021bilor<\/strong>&nbsp;sau pot cre\u0219te \u0219ansa de&nbsp;<strong>a \u00eencheia afacerea<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cu toate acestea, dialerele cu previzualizare au \u0219i un&nbsp;<strong>dezavantaj<\/strong>. Agen\u021bii se pot confrunta cu multe apeluri nereu\u0219ite, cu semnale ocupate sau linii deconectate.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\">#2 Dialer progresiv<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dialerele progresive func\u021bioneaz\u0103 foarte similar cu dialerele cu previzualizare, dar sunt considerate&nbsp;<strong>mai personalizate&nbsp;<\/strong>\u0219i&nbsp;<strong>mai eficiente<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Acestea&nbsp;<strong>afi\u015feaz\u0103 mai multe informa\u021bii<\/strong>&nbsp;despre client dec\u00e2t dialerele cu previzualizare \u0219i au un&nbsp;<strong>ritm mai lent<\/strong>. Prin urmare, agen\u021bii pot&nbsp;<strong>aloca mai mult timp<\/strong>&nbsp;fiec\u0103rui apel \u0219i nu simt presiunea de a gestiona un num\u0103r mare de apeluri.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Acesta apeleaz\u0103 \u00eentotdeauna doar&nbsp;<strong>un singur num\u0103r o dat\u0103<\/strong>&nbsp;\u0219i este capabil s\u0103 detecteze automat c\u00e2nd un agent a terminat un apel. \u00cen consecin\u021b\u0103, un dialer progresiv apeleaz\u0103 urm\u0103torul num\u0103r de pe lista dumneavoastr\u0103 de contacte&nbsp;<strong>imediat<\/strong>.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\">&nbsp;#3 Dialer rapid<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Acesta&nbsp;<strong>apeleaz\u0103 automat<\/strong>&nbsp;\u0219i&nbsp;<strong>distribuie<\/strong>&nbsp;apeluri telefonice. \u00cen cazul \u00een care un contact este disponibil, apelul este livrat unui agent.&nbsp;<a href=\"https:\/\/www.cloudtalk.io\/?page_id=296734\">Dialerul rapid<\/a>, la fel ca dialerul progresiv, apeleaz\u0103, de asemenea, un num\u0103r pe r\u00e2nd.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cu toate acestea, conecteaz\u0103 doar&nbsp;<strong>apelurile la care r\u0103spund persoanele<\/strong>. Nu livreaz\u0103&nbsp;<strong>apeluri nedorite<\/strong>, cum ar fi semnale ocupate, numere invalide sau mesaje vocale. Prin urmare, nu exist\u0103 timp pierdut.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dup\u0103 terminarea apelului, dialerul rapid&nbsp;<strong>apeleaz\u0103 automat urm\u0103toarea persoan\u0103<\/strong>&nbsp;de pe list\u0103, p\u00e2n\u0103 g\u0103se\u0219te un&nbsp;<strong>contact potrivit<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pute\u021bi&nbsp;<strong>ajusta ratele de apelare<\/strong>, \u00een func\u021bie de num\u0103rul de agen\u021bi \u0219i de obiective. Dac\u0103 este integrat cu un CRM, dialerul rapid ofer\u0103&nbsp;<strong>istoricul informa\u021biilor<\/strong>&nbsp;fiec\u0103rui contact.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Are, de asemenea, avantajul de a&nbsp;<strong>evita \u00eent\u00e2rzierile telemarketerului<\/strong>. C\u00e2nd apelul este r\u0103spuns, agen\u021bii aud receptorul imediat \u0219i pot r\u0103spunde&nbsp;<strong>f\u0103r\u0103 nicio \u00eent\u00e2rziere<\/strong>. &nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to set up &amp; use Power Dialer\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/qfR19uNAGOI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\">#4 Dialer predictiv<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Un <a href=\"https:\/\/www.cloudtalk.io\/?page_id=296734\">dialer predictiv<\/a>&nbsp;apeleaz\u0103 numerele din list\u0103, unul dup\u0103 altul,&nbsp;<strong>c\u00e2nd un agent de v\u00e2nz\u0103ri este disponibil<\/strong>. Este capabil s\u0103 apeleze mai multe numere de telefon per agent, ceea ce \u00eel face o func\u021bionalitate puternic\u0103 de exploatat. Cum func\u021bioneaz\u0103?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dup\u0103 cum sugereaz\u0103 numele, <strong>un dialer predictiv<\/strong> prezice timpul mediu necesar pentru ca apelurile s\u0103 fie r\u0103spuns \u0219i coreleaz\u0103 aceste informa\u021bii cu num\u0103rul de agen\u021bi. Algoritmul se&nbsp;<strong>bazeaz\u0103 pe statistici anterioare,<\/strong> cum ar fi disponibilitatea reprezentan\u021bilor de v\u00e2nz\u0103ri sau rata de r\u0103spuns. Conform acestor date, \u0219tie c\u00e2te apeluri ar trebui efectuate.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dialerul predictiv apeleaz\u0103&nbsp;<strong>mai multe apeluri dec\u00e2t num\u0103rul de agen\u021bi<\/strong>. Acesta anticipeaz\u0103 c\u0103 un anumit num\u0103r de apeluri nu vor fi valide \u0219i calculeaz\u0103 num\u0103rul corect de apeluri pentru fiecare agent. De exemplu, dac\u0103 datele centrului de apel arat\u0103 c\u0103 un apel mediu dureaz\u0103 aproximativ&nbsp;<strong>50 de secunde<\/strong>, un dialer predictiv poate \u00eencepe s\u0103 apeleze la&nbsp;<strong>40 de secunde<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Totu\u0219i, cu acest tip de dialer de v\u00e2nz\u0103ri, pute\u021bi, de asemenea,&nbsp;<strong>configura timpul \u00eentre fiecare apel&nbsp;<\/strong>pentru<strong>fiecare agent<\/strong><strong>&nbsp;<\/strong>pentru a finaliza sarcinile administrative f\u0103r\u0103 probleme. Dup\u0103 ce timpul se scurge, software-ul va&nbsp;<strong>apela automat urm\u0103torul num\u0103r<\/strong>&nbsp;de pe lista de contacte.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen acest fel, reprezentan\u021bii de v\u00e2nz\u0103ri&nbsp;<strong>nu trebuie s\u0103 caute prin listele de contacte<\/strong><strong>&nbsp;<\/strong>\u00een campania activ\u0103 \u0219i s\u0103 selecteze manual poten\u021bialii clien\u021bi care nu au fost \u00eenc\u0103 contacta\u021bi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Drept urmare, dialerele predictive pot&nbsp;<strong>reduce cu u\u0219urin\u021b\u0103 timpul de inactivitate<\/strong>,&nbsp;<a href=\"https:\/\/www.jstor.org\/stable\/25062520?seq=1\" target=\"_blank\" rel=\"noopener\">chiar de la 30% la 5%<\/a>, \u0219i pot cre\u0219te productivitatea agen\u021bilor cu&nbsp;<strong>80%<\/strong>&nbsp;sau mai mult. Acest lucru se datoreaz\u0103 \u00een mare parte faptului c\u0103 dialerele predictive&nbsp;<strong>prioritizeaz\u0103 timpul agentului<\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"555\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cloudtalk-outbound-call-center-predictive-dialer-solutions-connect-customers-2-1024x555.png\" alt=\"CloudTalk outbound\" class=\"wp-image-3959\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cloudtalk-outbound-call-center-predictive-dialer-solutions-connect-customers-2-1024x555.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cloudtalk-outbound-call-center-predictive-dialer-solutions-connect-customers-2-300x163.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cloudtalk-outbound-call-center-predictive-dialer-solutions-connect-customers-2-768x416.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cloudtalk-outbound-call-center-predictive-dialer-solutions-connect-customers-2-200x108.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cloudtalk-outbound-call-center-predictive-dialer-solutions-connect-customers-2-784x425.png 784w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cloudtalk-outbound-call-center-predictive-dialer-solutions-connect-customers-2-560x304.png 560w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cloudtalk-outbound-call-center-predictive-dialer-solutions-connect-customers-2-484x262.png 484w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cloudtalk-outbound-call-center-predictive-dialer-solutions-connect-customers-2-400x217.png 400w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cloudtalk-outbound-call-center-predictive-dialer-solutions-connect-customers-2-392x213.png 392w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cloudtalk-outbound-call-center-predictive-dialer-solutions-connect-customers-2-148x80.png 148w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cloudtalk-outbound-call-center-predictive-dialer-solutions-connect-customers-2-249x135.png 249w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cloudtalk-outbound-call-center-predictive-dialer-solutions-connect-customers-2-64x35.png 64w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-cloudtalk-outbound-call-center-predictive-dialer-solutions-connect-customers-2.png 1300w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\">#5 Dialer inteligent<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.cloudtalk.io\/ro\/smart-dialer\/\">Dialerele inteligente<\/a> scaneaz\u0103 automat con\u021binutul furnizat \u0219i caut\u0103 numere de telefon care pot fi&nbsp;<strong>ad\u0103ugate la coada de apelare<\/strong>&nbsp;cu un&nbsp;<strong>singur clic<\/strong>. Exper\u021bii din industrie estimeaz\u0103 c\u0103 acest tip de dialer de v\u00e2nz\u0103ri ajut\u0103 la scurtarea timpului de apel cu p\u00e2n\u0103 la&nbsp;<a href=\"https:\/\/www.wise-geek.com\/what-is-a-smart-dialer.htm\" target=\"_blank\" rel=\"noopener\">20 p\u00e2n\u0103 la 50%<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Smart Dialer - CloudTalk&#039;s flagship feature\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/fnKsn3vnbcw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Este, de fapt,\u00a0<a href=\"https:\/\/www.cloudtalk.io\/ro\/smart-dialer\/\">produsul emblematic al CloudTalk<\/a>, care nu se opre\u0219te la site-uri web standard \u2013 identific\u0103, de asemenea, numere \u00een cadrul\u00a0CRM-ului, al serviciului de asisten\u021b\u0103 (helpdesk) sau al oric\u0103rui con\u021binut deschis cu browserul dumneavoastr\u0103.\u00a0<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"574\" height=\"1024\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart_dialer_call_ended-574x1024.png\" alt=\"smart dialer call ended\" class=\"wp-image-5781\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart_dialer_call_ended-574x1024.png 574w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart_dialer_call_ended-168x300.png 168w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart_dialer_call_ended-586x1044.png 586w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart_dialer_call_ended-141x252.png 141w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart_dialer_call_ended-251x448.png 251w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart_dialer_call_ended-224x400.png 224w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart_dialer_call_ended-350x624.png 350w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart_dialer_call_ended-163x291.png 163w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart_dialer_call_ended-45x80.png 45w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart_dialer_call_ended-76x135.png 76w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart_dialer_call_ended-36x64.png 36w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart_dialer_call_ended.png 598w\" sizes=\"auto, (max-width: 574px) 100vw, 574px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"575\" height=\"1024\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart-dialer-575x1024.png\" alt=\"smart dialer feature mobile screenshot\" class=\"wp-image-5775\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart-dialer-575x1024.png 575w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart-dialer-169x300.png 169w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart-dialer-587x1044.png 587w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart-dialer-142x252.png 142w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart-dialer-252x448.png 252w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart-dialer-225x400.png 225w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart-dialer-351x624.png 351w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart-dialer-163x291.png 163w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart-dialer-45x80.png 45w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart-dialer-76x135.png 76w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart-dialer-36x64.png 36w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/12\/photo-smart-dialer.png 600w\" sizes=\"auto, (max-width: 575px) 100vw, 575px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\">De ce ar trebui s\u0103 utiliza\u021bi un dialer de v\u00e2nz\u0103ri?&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Indiferent de tehnologia pe care o avem ast\u0103zi, conversa\u021bia live \u00eenc\u0103&nbsp;<strong>joac\u0103 un rol principal \u00een construirea rela\u021biilor cu clien\u021bii<\/strong>&nbsp;\u0219i \u00een avansarea poten\u021bialilor clien\u021bi califica\u021bi prin p\u00e2lnia de v\u00e2nz\u0103ri. F\u0103r\u0103 aceasta, atingerea obiectivelor dumneavoastr\u0103 poate fi dificil\u0103. Automatizarea v\u0103 permite s\u0103 v\u0103 concentra\u021bi pe&nbsp;<strong>conversa\u021biile potrivite<\/strong>, la&nbsp;<strong>momentul potrivit<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Iat\u0103 cele&nbsp;<strong>4 motive principale<\/strong>&nbsp;pentru care ar trebui s\u0103 include\u021bi cu siguran\u021b\u0103 un dialer de v\u00e2nz\u0103ri \u00een strategia dumneavoastr\u0103 de afaceri.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\">#1 Cre\u0219te rata de conversie&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oamenii, de obicei,&nbsp;<strong>nu r\u0103spund la numere cu prefixe necunoscute<\/strong>. De aceea, dialerele de v\u00e2nz\u0103ri ofer\u0103&nbsp;<a href=\"https:\/\/www.cloudtalk.io\/ro\/numere-de-telefon-internationale-pentru-call-center-ul-tau\/\">numere de telefon interna\u021bionale<\/a>&nbsp;&#8211; o op\u021biune de a utiliza num\u0103rul local al \u021b\u0103rii poten\u021bialului client, \u00een timp ce apelurile de ie\u0219ire sunt efectuate din str\u0103in\u0103tate. Acest lucru&nbsp;<strong>cre\u0219te \u0219ansa ca un apel s\u0103 fie r\u0103spuns<\/strong>&nbsp;cu p\u00e2n\u0103 la&nbsp;<a href=\"https:\/\/www.intelliverse.com\/blog\/why-sales-dialer-is-essential-for-a-sales-team\/\" target=\"_blank\" rel=\"noopener\">40%<\/a>. Prin urmare, cre\u0219te \u0219i \u0219ansa unei conversii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru centrele de apel inbound, dialerele de v\u00e2nz\u0103ri ofer\u0103 o modalitate eficient\u0103 de a&nbsp;<strong>contacta clien\u021bii care nu v-au putut contacta<\/strong>&nbsp;prima dat\u0103.&nbsp;<a href=\"https:\/\/www.cloudtalk.io\/ro\/soft-de-call-center-cu-functie-apel-de-raspuns-avansata\/\">Func\u021bia de apel invers (Callback)<\/a>, de exemplu, este o func\u021bionalitate util\u0103 care apeleaz\u0103 automat apelurile pierdute odat\u0103 ce un agent este disponibil.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Capacitatea clien\u021bilor de a l\u0103sa un mesaj vocal (<a href=\"https:\/\/www.cloudtalk.io\/ro\/mesagerie-vocala-pentru-sistemul-tau-virtual-de-telefonie\/\">voicemail<\/a>)&nbsp;este, de asemenea, o&nbsp;<strong>modalitate excelent\u0103 de a asigura o comunicare eficient\u0103<\/strong>.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.228-1024x538.png\" alt=\"infographics what is sales dialer\" class=\"wp-image-71013\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.228-1024x538.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.228-300x158.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.228-768x403.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.228-1536x806.png 1536w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.228-200x105.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.228-784x412.png 784w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.228-560x294.png 560w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.228-484x254.png 484w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.228-400x210.png 400w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.228-392x206.png 392w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.228-152x80.png 152w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.228-257x135.png 257w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.228-64x34.png 64w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.228.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\">#2 Minimizeaz\u0103 erorile umane<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Imagina\u021bi-v\u0103 c\u0103 ave\u021bi sute de apeluri telefonice pe zi. De fiecare dat\u0103, trebuie s\u0103 \u00eenregistra\u021bi apelul \u0219i s\u0103 forma\u021bi manual urm\u0103torul num\u0103r. Acest lucru necesit\u0103&nbsp;<strong>mult\u0103 r\u0103bdare<\/strong>&nbsp;\u0219i&nbsp;<strong>aten\u021bie<\/strong>. Prin automatizarea procesului de apelare \u0219i l\u0103s\u00e2nd dialerele de v\u00e2nz\u0103ri s\u0103 gestioneze aceste sarcini de rutin\u0103,&nbsp;<strong>elimina\u021bi posibilele erori<\/strong>, cum ar fi formarea unui num\u0103r de telefon gre\u0219it, omiterea unui num\u0103r care trebuia format sau apelarea aceleia\u0219i persoane de dou\u0103 ori.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cenlocuirea proceselor manuale \u00eempreun\u0103 cu capturarea automat\u0103 a datelor de implicare a clien\u021bilor reduce erorile umane aproape la minimum, asigur\u00e2nd o&nbsp;<strong>experien\u021b\u0103 fluid\u0103 pentru clien\u021bi<\/strong>&nbsp;\u0219i un&nbsp;<strong>flux de lucru eficient<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\">#3 Poate fi integrat cu CRM&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru a fi c\u00e2t mai eficient posibil, fiecare dialer de v\u00e2nz\u0103ri ar trebui s\u0103 fie&nbsp;<strong>integrat cu software-ul CRM&nbsp;<\/strong><em>(managementul rela\u021biilor cu clien\u021bii)<\/em>. Facilita\u021bi munca oferind un&nbsp;<strong>singur loc pentru gestionarea tuturor datelor<\/strong>&nbsp;\u0219i&nbsp;<strong>interac\u021biunilor&nbsp;<\/strong>cu poten\u021bialii clien\u021bi sau clien\u021bii existen\u021bi.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dialerul de v\u00e2nz\u0103ri se asigur\u0103 c\u0103 toate datele sincronizate \u00een CRM sunt&nbsp;<strong>precise<\/strong>, ceea ce v\u0103 ofer\u0103&nbsp;<strong>informa\u021bii semnificative<\/strong>&nbsp;despre clien\u021bii dumneavoastr\u0103. Pute\u021bi folosi aceste date pentru a v\u0103 \u00eembun\u0103t\u0103\u021bi strategiile de v\u00e2nz\u0103ri, de exemplu, urm\u0103rind&nbsp;<a href=\"https:\/\/www.cloudtalk.io\/ro\/software-de-call-center-cu-statistici\/\">statisticile<\/a>&nbsp;\u0219i&nbsp;<a href=\"https:\/\/www.cloudtalk.io\/ro\/instrumente-de-call-center\/panou-de-control-in-timp-real-al-call-center-pentru-intreprinderi\/\">monitoriz\u00e2nd centrul de apeluri<\/a>&nbsp;\u00een timp real.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Toate aceste func\u021bionalit\u0103\u021bi duc la un&nbsp;<strong>num\u0103r crescut<\/strong>&nbsp;de&nbsp;<strong>apeluri telefonice<\/strong>,&nbsp;<strong>conversii<\/strong>&nbsp;\u0219i&nbsp;<strong>v\u00e2nz\u0103ri<\/strong>. De asemenea, asigur\u0103 un&nbsp;<strong>ROI mai rapid \u2013 randamentul investi\u021biei<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0218i \u00eenc\u0103 un avantaj al&nbsp;<a href=\"https:\/\/www.cloudtalk.io\/ro\/software-integrat-de-call-center\/\">integr\u0103rilor CRM<\/a>&nbsp;&#8211; ajut\u0103 la&nbsp;<strong>filtrarea numerelor de telefon de pe lista neagr\u0103<\/strong>&nbsp;\u0219i&nbsp;<strong>inexacte<\/strong>. \u00cen acest fel, viza\u021bi doar poten\u021bialii clien\u021bi potrivi\u021bi la momentul potrivit.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\">#4 Cre\u0219te productivitatea<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Timpul pierdut este unul dintre cele mai mari motive pentru care personalul de v\u00e2nz\u0103ri e\u0219ueaz\u0103. Un dialer de v\u00e2nz\u0103ri poate economisi doar c\u00e2teva secunde, dar, dac\u0103 le num\u0103ra\u021bi, **rezult\u0103 o \u00eent\u00e2rziere destul de semnificativ\u0103**. Automatizarea reduce timpul de apelare la milisecunde. De fapt, un studiu sugereaz\u0103 c\u0103 dialerele pot&nbsp;<strong>economisi aproximativ 45 de minute<\/strong>&nbsp;pe zi doar prin eliminarea necesit\u0103\u021bii de a apela numerele manual.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prin urmare, dialerele de v\u00e2nz\u0103ri contribuie la<strong>&nbsp;cre\u0219terea productivit\u0103\u021bii&nbsp;<\/strong>echipei dumneavoastr\u0103 \u0219i elibereaz\u0103 timp pentru&nbsp;<strong>sarcini complexe<\/strong>&nbsp;\u0219i<strong>&nbsp;importante<\/strong>. \u00cen acest fel, ave\u021bi mai mult spa\u021biu pentru a genera conversii. \u0218i cu mai multe conversii, probabilitatea de a realiza v\u00e2nz\u0103ri&nbsp;<strong>cre\u0219te rapid<\/strong>, ceea ce duce la&nbsp;<strong>cre\u0219terea veniturilor<\/strong>&nbsp;\u0219i la&nbsp;<strong>comisioane mari<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru a&nbsp;<strong>cre\u0219te productivitatea apelurilor primite<\/strong>, dialerele de v\u00e2nz\u0103ri au capacitatea de a&nbsp;<a href=\"https:\/\/www.cloudtalk.io\/ro\/instrumente-de-call-center\/\" data-type=\"link\" data-id=\"https:\/\/www.cloudtalk.io\/features\/\">atribui automat apeluri<\/a>&nbsp;altor agen\u021bi \u00een timp ce linia este ocupat\u0103. De asemenea, pot redirec\u021biona apelul c\u0103tre&nbsp;<a href=\"https:\/\/www.cloudtalk.io\/ro\/instrumente-de-call-center\/software-de-rutare-bazat-pe-competente-imbunatatirea-eficientei-de-rutare-a-agentilor\/\" data-type=\"link\" data-id=\"https:\/\/www.cloudtalk.io\/skill-based-routing\/\">agentul cel mai calificat<\/a>&nbsp;pentru o anumit\u0103 problem\u0103. \u00cen acest fel, o solicitare este&nbsp;<strong>rezolvat\u0103 mult mai rapid<\/strong>. Iar cu c\u00e2t serviciul este mai rapid, cu at\u00e2t clientul este mai satisf\u0103cut.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\">Care dialer de v\u00e2nz\u0103ri este potrivit pentru afacerea dumneavoastr\u0103?&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cenc\u0103 nu sunte\u021bi sigur care <a href=\"https:\/\/www.cloudtalk.io\/blog\/sales-dialer\/\" data-type=\"link\" data-id=\"https:\/\/www.cloudtalk.io\/blog\/sales-dialer\/\">dialer de v\u00e2nz\u0103ri este cel mai bun<\/a> pentru afacerea dumneavoastr\u0103? Lua\u021bi \u00een considerare urm\u0103toarele:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dialerele cu previzualizare<\/strong>&nbsp;sunt utile \u00een principal pentru centrele de apel outbound, deoarece ofer\u0103 un mod pentru un agent de a se preg\u0103ti \u00eenainte de a contacta clien\u021bii. Acest lucru m\u0103re\u0219te \u0219ansa de a \u00eencheia afaceri. De\u0219i, este potrivit \u0219i pentru centrele de apel inbound, \u00een special pentru scopul apelurilor inverse.&nbsp;<\/li>\n\n\n\n<li><strong>Dialerele inteligente<\/strong>&nbsp;sunt perfecte pentru scanarea numerelor de telefon \u0219i construirea listelor de contacte, crearea automat\u0103 a cozilor de apel \u0219i apelarea rapid\u0103 &#8211; unul c\u00e2te unul.<\/li>\n\n\n\n<li><strong>Dialerele progresive, rapide&nbsp;<\/strong>\u0219i&nbsp;<strong>predictive&nbsp;<\/strong>creeaz\u0103 cu u\u0219urin\u021b\u0103 campanii de apeluri \u0219i le atribuie agen\u021bilor specifici, apeleaz\u0103 automat urm\u0103torii contacte \u0219i verific\u0103 statisticile fiec\u0103rei campanii dup\u0103 finalizare.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\">Dialer rapid \/ progresiv vs. Dialer predictiv<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cenc\u0103 o dat\u0103, diferen\u021ba este c\u0103&nbsp;<strong>dialerele rapide<\/strong>&nbsp;apeleaz\u0103 un num\u0103r dup\u0103 altul pentru fiecare agent disponibil &#8211; urm\u0103torul contact este apelat doar dup\u0103 ce cel anterior este finalizat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dimpotriv\u0103,&nbsp;<strong>dialerele predictive<\/strong><strong>&nbsp;<\/strong>apeleaz\u0103 mai multe numere de telefon per agent. Depinde de dumneavoastr\u0103 s\u0103 determina\u021bi capacitatea fiec\u0103rui agent \u0219i s\u0103 ajusta\u021bi set\u0103rile dialerului \u00een consecin\u021b\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dac\u0103 nu sunte\u021bi sigur&nbsp;<\/strong>dac\u0103 ar trebui s\u0103 alege\u021bi un dialer rapid sau un dialer predictiv, cel mai bine este s\u0103&nbsp;<strong>arunca\u021bi o privire la calitatea listei de contacte<\/strong>. Un dialer predictiv este mai bun atunci c\u00e2nd calitatea datelor este sc\u0103zut\u0103, de exemplu provenind de la o ter\u021b\u0103 parte, \u0219i la fel este \u0219i raportul de conectare a\u0219teptat &#8211;&nbsp;<strong>mai pu\u021bin de 20 &#8211; 30%<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dialerele rapide sunt utile ori de c\u00e2te ori ave\u021bi o&nbsp;<strong>list\u0103 de contacte creat\u0103 cu aten\u021bie&nbsp;<\/strong>\u0219i v\u0103 a\u0219tepta\u021bi s\u0103 ajunge\u021bi la cel pu\u021bin jum\u0103tate dintre ele.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.229-1024x538.png\" alt=\"infographics what is sales dialer 2\" class=\"wp-image-71149\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.229-1024x538.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.229-300x158.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.229-768x403.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.229-1536x806.png 1536w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.229-200x105.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.229-784x412.png 784w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.229-560x294.png 560w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.229-484x254.png 484w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.229-400x210.png 400w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.229-392x206.png 392w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.229-152x80.png 152w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.229-257x135.png 257w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.229-64x34.png 64w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2020\/09\/infographics_31.1.229.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Re\u021bine\u021bi c\u0103&nbsp;<strong>nu exist\u0103 absolut niciun motiv s\u0103 nu utiliza\u021bi ambele solu\u021bii<\/strong>.&nbsp;\u00cen func\u021bie de campanie, volumul de apeluri, calitatea bazei de date, precum \u0219i dimensiunea echipei dumneavoastr\u0103, a\u021bi putea dori s\u0103 utiliza\u021bi diferite dialere de v\u00e2nz\u0103ri. Este perfect posibil.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru a face acest lucru, trebuie s\u0103 alege\u021bi un&nbsp;<strong><a href=\"https:\/\/www.cloudtalk.io\/ro\/soft-de-call-center-pentru-suport-si-vanzari\/\">software de call center<\/a> cu multiple dialere de v\u00e2nz\u0103ri integrate<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Oricum a\u021bi decide, doar&nbsp;nu r\u0103m\u00e2ne\u021bi la un proces de apelare manual.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cre\u0219te\u021bi productivitatea echipei dumneavoastr\u0103 de v\u00e2nz\u0103ri \u0219i m\u0103ri\u021bi conversia cu&nbsp;<strong>dialere inteligente<\/strong>,&nbsp;<strong>predictive<\/strong>&nbsp;\u0219i&nbsp;<strong>rapide<\/strong>, precum cele pe care le oferim \u00een&nbsp;<strong><a href=\"https:\/\/www.cloudtalk.io\/ro\/\">CloudTalk<\/a><\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/www.cloudtalk.io\/ro\/perioada-de-incercare-cloudtalk-14-zile\/\">\u00cencerca\u021bi acum gratuit<\/a>&nbsp;<\/strong>sau programa\u021bi o&nbsp;<strong><a href=\"https:\/\/www.cloudtalk.io\/ro\/programeaza-un-demo\/\">demonstra\u021bie personalizat\u0103 1-la-1<\/a><\/strong>!<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Comunicarea telefonic\u0103 este unul dintre factorii cheie pentru multe afaceri. De fapt, peste 92% dintre interac\u021biunile cu clien\u021bii au loc&#8230;<\/p>\n","protected":false},"author":149,"featured_media":5753,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[902],"tags":[],"ct-post-type":[],"ct-tool-category":[],"class_list":["post-328316","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dialer"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts\/328316","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/users\/149"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/comments?post=328316"}],"version-history":[{"count":0,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts\/328316\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/5753"}],"wp:attachment":[{"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=328316"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/categories?post=328316"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/tags?post=328316"},{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/ct-post-type?post=328316"},{"taxonomy":"ct-tool-category","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/ro\/wp-json\/wp\/v2\/ct-tool-category?post=328316"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}