[{"id":327578,"date":"2026-04-01T02:55:01","date_gmt":"2026-04-01T00:55:01","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/?post_type=customer-stories&p=327578"},"modified":"2026-04-01T02:55:01","modified_gmt":"2026-04-01T00:55:01","slug":"lumni","status":"publish","type":"customer-stories","link":"https:\/\/www.cloudtalk.io\/sk\/customer-stories\/lumni\/","title":{"rendered":"Centraliz\u00e1cia komunik\u00e1cie so \u0161tudentmi, zni\u017eovanie n\u00e1kladov a zlep\u0161enie anga\u017eovanosti"},"content":{"rendered":"\n
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Z\u00e1kazn\u00edcky pr\u00edbeh<\/p>\n\n

Centraliz\u00e1cia komunik\u00e1cie so \u0161tudentmi, zni\u017eovanie n\u00e1kladov a zlep\u0161enie anga\u017eovanosti<\/h1>\n\n

Lumni nie je tradi\u010dn\u00e9 call centrum \u2014 je to organiz\u00e1cia, ktor\u00e1 kladie \u0161tudentov na prv\u00e9 miesto a pon\u00faka financovanie a kari\u00e9rnu podporu naprie\u010d Latinskou Amerikou. S t\u00edmami p\u00f4sobiacimi v Kolumbii, Mexiku, \u010cile a Peru sa v\u0161ak udr\u017eiavanie kontaktu so \u0161tudentmi stalo chaotick\u00fdm, n\u00e1kladn\u00fdm a takmer nemo\u017en\u00e9 sledova\u0165. CloudTalk pomohol spolo\u010dnosti Lumni nahradi\u0165 mobiln\u00fd chaos \u0161trukt\u00farovan\u00fdm, centralizovan\u00fdm syst\u00e9mom, ktor\u00fd priniesol preh\u013eadnos\u0165, konzistentnos\u0165 a inteligentnej\u0161iu anga\u017eovanos\u0165 pri ka\u017edom hovore.<\/p>\n\n\n

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Ob\u013e\u00faben\u00e9 funkcie<\/p>\n\n\n

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Sledovanie hovorov<\/p><\/div>\n<\/div>\n\n\n\n

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Analytika v re\u00e1lnom \u010dase<\/p><\/div>\n<\/div>\n\n\n\n

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Nahr\u00e1vanie hovorov<\/p><\/div>\n<\/div>\n\n\n\n

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Lok\u00e1lne \u010d\u00edsla<\/p><\/div>\n<\/div>\n\n\n\n

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Centralizovan\u00e9 protokolovanie hovorov<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

Odvietvie<\/p>\n\n

Finan\u010dn\u00e9 slu\u017eby<\/p><\/div><\/div>\n\n\n\n

Pr\u00edpad pou\u017eitia<\/p>\n\n

Z\u00e1kazn\u00edcka podpora vo ve\u013ekom rozsahu<\/p><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

\u010co Lumni dosiahlo s CloudTalkom?<\/h2>\n\n\n
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\u00daspory<\/p>\n\n

na n\u00e1kladoch za hovory<\/p>\n\n\n

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Otvoren\u00e9<\/p>\n\n

2 nov\u00e9 trhy<\/p>\n\n\n

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Zlep\u0161en\u00e9<\/p>\n\n

Miera odozvy \u0161tudentov<\/p>\n\n\n

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Pripraven\u00ed za\u010da\u0165?<\/p>\n\n

Napl\u00e1nujte si demo \u2192<\/a><\/p>\n\n\n

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O Lumni: Podpora \u0161tudentov nad r\u00e1mec financovania<\/h3>\n\n

Lumni je organiz\u00e1cia pre financovanie \u0161t\u00fadia s poslan\u00edm, ktor\u00e9 presahuje r\u00e1mec p\u00f4\u017ei\u010diek. U\u017e viac ako 22 rokov pom\u00e1ha \u0161tudentom z\u00edska\u0165 pr\u00edstup k vysoko\u0161kolsk\u00e9mu vzdelaniu t\u00fdm, \u017ee pon\u00faka inovat\u00edvne modely financovania a z\u00e1rove\u0148 ich podporuje po ukon\u010den\u00ed \u0161t\u00fadia prostredn\u00edctvom pracovn\u00fdch kontaktov a kari\u00e9rneho poradenstva.<\/p>\n\n

Ke\u010f sa v\u0161ak Lumni roz\u0161\u00edrilo do Kolumbie, Mexika, \u010cile a Peru, riadenie komunik\u00e1cie so \u0161tudentmi sa stalo \u010doraz zlo\u017eitej\u0161\u00edm. Ich t\u00edm potreboval \u0161trukt\u00farovan\u00fd a \u0161k\u00e1lovate\u013en\u00fd sp\u00f4sob sledovania interakci\u00ed, efekt\u00edvneho n\u00e1sledn\u00e9ho kontaktu a zni\u017eovania n\u00e1kladov na komunik\u00e1ciu.<\/p>\n\n

\u201eNie sme call centrum. Sme organiz\u00e1cia zameran\u00e1 na \u0161tudentov, ale komunik\u00e1cia je pre to, \u010do rob\u00edme, k\u013e\u00fa\u010dov\u00e1. Pred CloudTalkom v\u0161ak bolo \u0165a\u017ek\u00e9 sledova\u0165 konverz\u00e1cie a nadv\u00e4zuj\u00face aktivity. Potrebovali sme syst\u00e9m, ktor\u00fd by dok\u00e1zal organizova\u0165 na\u0161e oslovovanie.\u201c<\/p>

\"Quote<\/div>Diana \u00c1vila, Employment Program Lead, Lumni<\/cite><\/div><\/div>\n\n

V\u00fdzva: \u017diadny centralizovan\u00fd syst\u00e9m, vysok\u00e9 n\u00e1klady a \u017eiadna vidite\u013enos\u0165<\/h3>\n\n

T\u00edm Lumni sa roky spoliehal na individu\u00e1lne mobiln\u00e9 telef\u00f3ny na udr\u017eiavanie kontaktu so \u0161tudentmi, \u010do viedlo k zna\u010dn\u00fdm neefekt\u00edvnostiam:<\/p>\n\n

#1<\/strong> \u017diadna mo\u017enos\u0165 sledova\u0165 konverz\u00e1cie. <\/strong>Ka\u017ed\u00fd \u010dlen t\u00edmu mal vlastn\u00e9 zariadenie, tak\u017ee neexistoval zdie\u013ean\u00fd z\u00e1znam hovorov ani n\u00e1sledn\u00fdch aktiv\u00edt.<\/p>\n\n

#2 Vysok\u00e9 prev\u00e1dzkov\u00e9 n\u00e1klady.<\/strong> Ka\u017ed\u00fd \u010dlen t\u00edmu mal vlastn\u00fd mobiln\u00fd pau\u0161\u00e1l, \u010do bolo n\u00e1kladn\u00e9 a \u0165a\u017eko spravovate\u013en\u00e9.<\/p>\n\n

#3 \u017diadna vidite\u013enos\u0165 v\u00fdkonnosti.<\/strong> Nemali \u017eiadne metriky o objeme hovorov, miere odozvy alebo n\u00e1sledn\u00fdch aktivit\u00e1ch, \u010do s\u0165a\u017eovalo optimaliz\u00e1ciu oslovovania.<\/p>\n\n

#4 Obmedzen\u00e1 medzin\u00e1rodn\u00e1 komunik\u00e1cia.<\/strong> Mnoho \u0161tudentov ignorovalo hovory z cudz\u00edch \u010d\u00edsel alebo ich v\u00f4bec nebolo mo\u017en\u00e9 zastihn\u00fa\u0165.<\/p>\n\n

\u201ePou\u017e\u00edvali sme osobn\u00e9 mobiln\u00e9 telef\u00f3ny, \u010do znemo\u017e\u0148ovalo sledovanie a meranie n\u00e1\u0161ho vplyvu. Hovory neboli zaznamen\u00e1van\u00e9 a nemali sme \u017eiadny sp\u00f4sob, ako zisti\u0165, ko\u013eko \u0161tudentov skuto\u010dne oslovujeme.\u201c<\/p>

\"Quote<\/div>Diana \u00c1vila, Employment Program Lead, Lumni<\/cite><\/div><\/div>\n\n

Ke\u010f sa Lumni po pand\u00e9mii presunulo na plne vzdialen\u00fd model, potreba virtu\u00e1lneho telef\u00f3nneho syst\u00e9mu sa stala e\u0161te naliehavej\u0161ou. <\/p>\n\n

N\u00e1jdenie spr\u00e1vneho rie\u0161enia: Pre\u010do si Lumni vybralo CloudTalk<\/h3>\n\n

Lumni potrebovalo rie\u0161enie, ktor\u00e9 by dok\u00e1zalo:<\/p>\n\n

\u2705 Centralizova\u0165 v\u0161etky interakcie so \u0161tudentmi do jednej platformy.<\/p>\n\n

\u2705 Zn\u00ed\u017ei\u0165 n\u00e1klady nahraden\u00edm viacer\u00fdch mobiln\u00fdch liniek jedn\u00fdm syst\u00e9mom.<\/p>\n\n

\u2705 Poskytova\u0165 sledovanie hovorov a analytiku na meranie efekt\u00edvnosti oslovovania.<\/p>\n\n

\u2705 Podporova\u0165 medzin\u00e1rodn\u00fa komunik\u00e1ciu a z\u00e1rove\u0148 zabezpe\u010di\u0165, aby \u0161tudenti skuto\u010dne zdv\u00edhali hovory.<\/p>\n\n

\u201eCloudTalk sa okam\u017eite osved\u010dil, preto\u017ee n\u00e1m umo\u017enil centralizova\u0165 v\u0161etko. Namiesto roztr\u00fasen\u00fdch hovorov m\u00e1me teraz \u0161trukt\u00farovan\u00fd syst\u00e9m s jasn\u00fdm sledovan\u00edm a reportovan\u00edm.\u201c<\/p>

\"Quote<\/div>Diana \u00c1vila, Employment Program Lead, Lumni<\/cite><\/div><\/div>\n\n\n


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Bu\u010fte prv\u00ed a pre\u010d\u00edtajte si o na\u0161ich najnov\u0161\u00edch z\u00e1kazn\u00edckych pr\u00edbehoch.<\/h5>\n\n
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