{"id":326728,"date":"2026-03-27T18:46:21","date_gmt":"2026-03-27T16:46:21","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/customer-stories\/dentakay\/"},"modified":"2026-03-27T18:46:23","modified_gmt":"2026-03-27T16:46:23","slug":"dentakay","status":"publish","type":"customer-stories","link":"https:\/\/www.cloudtalk.io\/sk\/customer-stories\/dentakay\/","title":{"rendered":"Zv\u00fd\u0161enie objemu hovorov 2,5-n\u00e1sobne za 8 mesiacov: Ako Dentakay pou\u017eila Power Dialer CloudTalku na zv\u00fd\u0161enie mesa\u010dn\u00fdch hovorov"},"content":{"rendered":"\n
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Pr\u00edbeh z\u00e1kazn\u00edka<\/p>\n\n

Dentakay zv\u00fd\u0161ila objem hovorov 2,5-n\u00e1sobne za 8 mesiacov s Power Dialerom<\/h1>\n\n

Dentakay, l\u00edder v odvetv\u00ed zubn\u00e9ho cestovn\u00e9ho ruchu, si vybral vlajkov\u00fa lo\u010f CloudTalku, funkciu Power Dialer, na zv\u00fd\u0161enie mesa\u010dn\u00e9ho objemu hovorov. <\/p>\n\n\n

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Aby sme pochopili, ako Dentakay rie\u0161ila svoje v\u00fdzvy, hovorili sme s Ahmedom, k\u013e\u00fa\u010dov\u00fdm \u010dlenom oddelenia spr\u00e1vy d\u00e1t spolo\u010dnosti.<\/p>\n\n\n

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Ob\u013e\u00faben\u00e9 funkcie<\/p>\n\n\n

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Power Dialer<\/p><\/div>\n<\/div>\n\n\n\n

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Analytika<\/p><\/div>\n<\/div>\n\n\n\n

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Kampane<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

Odvetvie<\/p>\n\n

Zdravotn\u00edctvo<\/p><\/div><\/div>\n\n\n\n

Pr\u00edpad pou\u017eitia<\/p>\n\n

Predaj<\/p><\/div><\/div>\n\n\n\n

Lokalita<\/p>\n\n

Glob\u00e1lne<\/p><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

\u010co dosiahla spolo\u010dnos\u0165 Dentakay s CloudTalkom?<\/h2>\n\n\n
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150<\/code>%<\/p>\n\n

N\u00e1rast mesa\u010dn\u00e9ho objemu hovorov<\/p>\n\n\n

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+45<\/code> <\/p>\n\n

agentov pribudlo v\u010faka CloudTalku<\/p>\n\n\n

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90<\/code>%<\/p>\n\n

agentov \u0161etr\u00ed \u010das s Power Dialerom<\/p>\n\n\n

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Pripraven\u00ed za\u010da\u0165?<\/p>\n\n

Napl\u00e1nujte si demo \u2192<\/a><\/p>\n\n\n

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V\u00fdzva<\/h3>\n\n

Ako Dentakay r\u00e1stla, ich existuj\u00faci VoIP syst\u00e9m z\u00e1pasil s kvalitou hovorov a konektivitou, \u010do viedlo k zamotan\u00fdm konverz\u00e1ci\u00e1m a ohrozeniu s\u00fakromia klientov. Tieto probl\u00e9my negat\u00edvne ovplyvnili spr\u00e1vu potenci\u00e1lnych z\u00e1kazn\u00edkov a konverzn\u00e9 pomery, \u010d\u00edm vznikla potreba spo\u013eahlivej\u0161ieho komunika\u010dn\u00e9ho syst\u00e9mu na podporu ich roz\u0161\u00edrenia zo 120 na 165 agentov. <\/p><\/div><\/div>\n<\/div>\n\n\n\n

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Rie\u0161enie<\/h3>\n\n

Po d\u00f4kladnom vyhodnoten\u00ed si spolo\u010dnos\u0165 Dentakay vybrala CloudTalk pre jeho vysok\u00fa kvalitu hovorov, integr\u00e1ciu so Zoho CRM a pokro\u010dil\u00e9 funkcie, ako je Power Dialer. CloudTalk bol r\u00fdchlo implementovan\u00fd a 90 % agentov za\u010dalo pou\u017e\u00edva\u0165 Power Dialer, \u010d\u00edm sa zlep\u0161ila efektivita hovorov a zv\u00fd\u0161il sa objem hovorov 2,5-n\u00e1sobne do 8 mesiacov. Bezprobl\u00e9mov\u00e1 integr\u00e1cia so Zoho CRM tie\u017e pomohla.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

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V\u00fdsledky<\/h3>\n\n

Prechod na CloudTalk priniesol okam\u017eit\u00e9 zlep\u0161enie kvality hovorov a prev\u00e1dzkovej efektivity. Dentakay \u00faspe\u0161ne \u0161k\u00e1lovala svoje oper\u00e1cie a zaznamenala zlep\u0161en\u00fa spr\u00e1vu potenci\u00e1lnych z\u00e1kazn\u00edkov, metriky reportovania a 150 % n\u00e1rast objemu hovorov. Pokro\u010dil\u00e9 mo\u017enosti reportovania poskytli hlb\u0161ie poznatky, \u010do umo\u017enilo predajn\u00e9mu t\u00edmu zv\u00fd\u0161i\u0165 konverzn\u00e9 pomery.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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O spolo\u010dnosti Dentakay<\/h3>\n\n

Dentakay je popredn\u00e1 spolo\u010dnos\u0165 v odvetv\u00ed zubn\u00e9ho turizmu, ktor\u00e1 sa \u0161pecializuje na poskytovanie vysokokvalitn\u00fdch zubn\u00fdch o\u0161etren\u00ed medzin\u00e1rodn\u00fdm klientom. Spolo\u010dnos\u0165 je zn\u00e1ma svojim z\u00e1v\u00e4zkom poskytova\u0165 cenovo dostupn\u00fa, no \u0161pi\u010dkov\u00fa zubn\u00fa starostlivos\u0165 v\u010faka silnej glob\u00e1lnej pr\u00edtomnosti.<\/p>\n\n

Ako spolo\u010dnos\u0165 roz\u0161irovala svoj glob\u00e1lny dosah, \u010delila narastaj\u00facim v\u00fdzvam v riaden\u00ed interakci\u00ed so z\u00e1kazn\u00edkmi a udr\u017eiavan\u00ed vysok\u00fdch \u0161tandardov slu\u017eieb, ktor\u00e9 sa stali jej pozn\u00e1vac\u00edm znakom. Aby sme pochopili, ako Dentakay rie\u0161ila tieto v\u00fdzvy, hovorili sme s Ahmedom, k\u013e\u00fa\u010dov\u00fdm \u010dlenom oddelenia spr\u00e1vy d\u00e1t spolo\u010dnosti.<\/p>\n\n

Ne\u0161k\u00e1lovate\u013en\u00fd softv\u00e9r po\u0161kodzoval konverzn\u00e9 pomery<\/h3>\n\n

Ako Dentakay r\u00e1stla, r\u00e1stla aj zlo\u017eitos\u0165 jej oper\u00e1ci\u00ed. Existuj\u00faci VoIP syst\u00e9m spolo\u010dnosti, ktor\u00fd kedysi sta\u010dil, za\u010dal zlyh\u00e1va\u0165 pod \u0165archou rast\u00facich po\u017eiadaviek. Ahmed vysvetlil:<\/p>\n\n

\u201eMali sme probl\u00e9my s kvalitou hovorov a konektivitou, \u010do pre n\u00e1s predstavovalo ve\u013ek\u00e9 bolesti hlavy. Hovory sa niekedy prel\u00ednali, \u010do znamenalo, \u017ee agenti po\u010duli vz\u00e1jomn\u00e9 konverz\u00e1cie, \u010do bolo nielen m\u00e4t\u00face, ale aj ohrozovalo s\u00fakromie klientov.\u201c<\/p>

\"Quote<\/div>Ahmed A., \u0161pecialista na spr\u00e1vu d\u00e1t a reportovanie<\/cite><\/div><\/div>\n\n

Tieto probl\u00e9my neboli len nepohodln\u00e9; priamo ovplyv\u0148ovali podnikanie. Predajn\u00fd t\u00edm sa sna\u017eil efekt\u00edvne riadi\u0165 potenci\u00e1lnych z\u00e1kazn\u00edkov, \u010do viedlo k prem\u00e1rnen\u00fdm pr\u00edle\u017eitostiam a klesaj\u00facim konverzn\u00fdm pomerom.<\/p>\n\n

\u201eNa\u0161a schopnos\u0165 poskytova\u0165 \u0161pi\u010dkov\u00e9 slu\u017eby trpela a vedeli sme, \u017ee potrebujeme spo\u013eahlivej\u0161\u00ed komunika\u010dn\u00fd syst\u00e9m.\u201c<\/p>

\"Quote<\/div>Ahmed A., \u0161pecialista na spr\u00e1vu d\u00e1t a reportovanie<\/cite><\/div><\/div>\n\n

S pl\u00e1nmi roz\u0161\u00edri\u0165 svoje oper\u00e1cie zo 120 na takmer 165 agentov sa uk\u00e1zalo, \u017ee Dentakay potrebovala rie\u0161enie, ktor\u00e9 by podporilo jej rast a zabezpe\u010dilo bezprobl\u00e9mov\u00e9 interakcie so z\u00e1kazn\u00edkmi.<\/p>\n\n

H\u013eadanie nov\u00e9ho softv\u00e9ru na volanie, ktor\u00fd podporuje r\u00fdchly rast<\/h3>\n\n

Odhodlan\u00e1 n\u00e1js\u0165 rie\u0161enie, Dentakay za\u010dala vyhodnocova\u0165 nov\u00fdch poskytovate\u013eov VoIP. H\u013eadanie bolo d\u00f4kladn\u00e9 a trvalo nieko\u013eko mesiacov, ke\u010f\u017ee t\u00edm sa zameral na n\u00e1jdenie spr\u00e1vneho rie\u0161enia pre ich potreby. <\/p>\n\n

Ahmed op\u00edsal proces nasledovne:<\/p>\n\n

\u201eH\u013eadali sme nie\u010do, \u010do by vyrie\u0161ilo na\u0161e \u0161pecifick\u00e9 potreby, najm\u00e4 z h\u013eadiska konektivity a integr\u00e1cie CRM. Str\u00e1vili sme zna\u010dn\u00e9 mno\u017estvo \u010dasu vyhodnocovan\u00edm r\u00f4znych mo\u017enost\u00ed, preto\u017ee sme potrebovali n\u00e1js\u0165 to spr\u00e1vne rie\u0161enie.\u201c<\/p>

\"Quote<\/div>Ahmed A., \u0161pecialista na spr\u00e1vu d\u00e1t a reportovanie<\/cite><\/div><\/div>\n\n

Po vyhodnoten\u00ed mo\u017enost\u00ed sa CloudTalk uk\u00e1zal ako vynikaj\u00faca vo\u013eba. Jeho vysok\u00e1 kvalita hovorov, bezprobl\u00e9mov\u00e1 integr\u00e1cia so Zoho CRM a pokro\u010dil\u00e9 funkcie ako Power Dialer z neho urobili ide\u00e1lne rie\u0161enie. CloudTalk nielen splnil aktu\u00e1lne potreby Dentakay, ale pon\u00fakol aj \u0161k\u00e1lovate\u013enos\u0165 pre bud\u00faci rast.<\/p><\/div>\n\n\n\n

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Bu\u010fte prv\u00ed a pre\u010d\u00edtajte si o na\u0161ich najnov\u0161\u00edch pr\u00edbehoch z\u00e1kazn\u00edkov.<\/h5>\n\n
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