{"id":339099,"date":"2026-07-28T11:06:55","date_gmt":"2026-07-28T09:06:55","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/?p=339099"},"modified":"2026-07-28T11:06:59","modified_gmt":"2026-07-28T09:06:59","slug":"nice-cxone-alternativa","status":"publish","type":"post","link":"https:\/\/www.cloudtalk.io\/sk\/nice-cxone-alternativa\/","title":{"rendered":"10 najlep\u0161\u00edch alternat\u00edv NiCE CXone v [cgv actual_year]: Testovan\u00e9 a hodnoten\u00e9 pou\u017e\u00edvate\u013emi"},"content":{"rendered":"

10 najlep\u0161\u00edch alternat\u00edv NiCE CXone v roku 2026: Otestovan\u00e9 a hodnoten\u00e9 pou\u017e\u00edvate\u013emi<\/h1>\n\n

10 najlep\u0161\u00edch alternat\u00edv NiCE CXone: Porovn\u00e1vacia tabu\u013eka TL;DR<\/h2>
T\u00fdchto 10 platforiem pokr\u00fdva cel\u00fa \u0161k\u00e1lu alternat\u00edv NiCE CXone, od konkurentov CCaaS pre podniky a\u017e po \u013eahk\u00fd softv\u00e9r kontaktn\u00e9ho centra, ktor\u00fd m\u00f4\u017ee spusti\u0165 t\u00edm s 20 miestami bez implementa\u010dn\u00e9ho partnera.<\/div><\/div>
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#<\/span><\/svg><\/span><\/span><\/th>\n\nN\u00e1stroj<\/span><\/svg><\/span><\/span><\/th>\n\nNajlep\u0161ie pre<\/span><\/svg><\/span><\/span><\/th>\n\nPo\u010diato\u010dn\u00e1 cena<\/span><\/svg><\/span><\/span><\/th>\n\nHodnotenie G2<\/span><\/svg><\/span><\/span><\/th><\/tr>\n\n\n\n
1<\/span><\/svg><\/span><\/span><\/td>\n\nCloudTalk<\/a><\/span><\/svg><\/span><\/span><\/td>\n\nRast\u00face SMB a t\u00edmy predaja a podpory pre stredne ve\u013ek\u00e9 podniky<\/span><\/svg><\/span><\/span><\/td>\n\n\u20ac25\/pou\u017e\u00edvate\u013ea\/mesiac (Starter)<\/span><\/svg><\/span><\/span><\/td>\n\n4.4\/5<\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
2<\/span><\/svg><\/span><\/span><\/td>\n\nGenesys Cloud CX<\/a><\/span><\/svg><\/span><\/span><\/td>\n\nPodniky s 200+ miestami, ktor\u00e9 potrebuj\u00fa pln\u00fa omnichannel orchestr\u00e1ciu<\/span><\/svg><\/span><\/span><\/td>\n\n\u20ac75\/pou\u017e\u00edvate\u013ea\/mesiac (CX 1)<\/span><\/svg><\/span><\/span><\/td>\n\n4.4\/5<\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
3<\/span><\/svg><\/span><\/span><\/td>\n\nFive9<\/a><\/span><\/svg><\/span><\/span><\/td>\n\nKontaktn\u00e9 centr\u00e1 s vysokou outbound aktivitou s 50+ agentmi<\/span><\/svg><\/span><\/span><\/td>\n\n\u20ac119\/pou\u017e\u00edvate\u013ea\/mesiac (Digital, min. 50 miest)<\/span><\/svg><\/span><\/span><\/td>\n\n4.1\/5<\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
4<\/span><\/svg><\/span><\/span><\/td>\n\nTalkdesk<\/a><\/span><\/svg><\/span><\/span><\/td>\n\nRegulovan\u00e9 odvetvia potrebuj\u00face r\u00fdchle nasadenie v podniku<\/span><\/svg><\/span><\/span><\/td>\n\n\u20ac85\/pou\u017e\u00edvate\u013ea\/mesiac (Digital Essentials)<\/span><\/svg><\/span><\/span><\/td>\n\n4.4\/5<\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
5<\/span><\/svg><\/span><\/span><\/td>\n\nNextiva<\/a><\/span><\/svg><\/span><\/span><\/td>\n\nT\u00edmy zjednocuj\u00face firemn\u00fd telef\u00f3n a kontaktn\u00e9 centrum v jednej aplik\u00e1cii<\/span><\/svg><\/span><\/span><\/td>\n\n\u20ac15\/pou\u017e\u00edvate\u013ea\/mesiac (Core); CC od \u20ac75\/agenta\/mesiac<\/span><\/svg><\/span><\/span><\/td>\n\n4.5\/5<\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
6<\/span><\/svg><\/span><\/span><\/td>\n\nRingCentral RingCX<\/a><\/span><\/svg><\/span><\/span><\/td>\n\nT\u00edmy podpory, ktor\u00e9 chc\u00fa integrovan\u00fa spr\u00e1vu kvality AI<\/span><\/svg><\/span><\/span><\/td>\n\n\u20ac65\/pou\u017e\u00edvate\u013ea\/mesiac (Standard)<\/span><\/svg><\/span><\/span><\/td>\n\n4.5\/5<\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
7<\/span><\/svg><\/span><\/span><\/td>\n\nZoom Contact Center<\/a><\/span><\/svg><\/span><\/span><\/td>\n\nT\u00edmy, ktor\u00e9 u\u017e pou\u017e\u00edvaj\u00fa Zoom Workplace<\/span><\/svg><\/span><\/span><\/td>\n\n\u20ac69\/pou\u017e\u00edvate\u013ea\/mesiac (Essentials)<\/span><\/svg><\/span><\/span><\/td>\n\n4.3\/5<\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
8<\/span><\/svg><\/span><\/span><\/td>\n\nDialpad<\/a><\/span><\/svg><\/span><\/span><\/td>\n\nT\u00edmy, ktor\u00e9 chc\u00fa integrovan\u00e9 AI kou\u010dovanie v re\u00e1lnom \u010dase<\/span><\/svg><\/span><\/span><\/td>\n\n\u20ac80\/pou\u017e\u00edvate\u013ea\/mesiac (Support Essentials)<\/span><\/svg><\/span><\/span><\/td>\n\n4.4\/5<\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
9<\/span><\/svg><\/span><\/span><\/td>\n\nJustCall<\/a><\/span><\/svg><\/span><\/span><\/td>\n\n\u0160t\u00edhle obchodn\u00e9 t\u00edmy SMB s intenz\u00edvnym SMS oslovovan\u00edm<\/span><\/svg><\/span><\/span><\/td>\n\n\u20ac29\/pou\u017e\u00edvate\u013ea\/mesiac (Team, min. 2 miesta)<\/span><\/svg><\/span><\/span><\/td>\n\n4.3\/5<\/span><\/svg><\/span><\/span><\/td><\/tr>\n\n\n\n
10<\/span><\/svg><\/span><\/span><\/td>\n\nAmazon Connect<\/a><\/span><\/svg><\/span><\/span><\/td>\n\nT\u00edmy veden\u00e9 v\u00fdvoj\u00e1rmi a n\u00e1razov\u00e9 objemy hovorov na AWS<\/span><\/svg><\/span><\/span><\/td>\n\nPAYG, hlas od \u20ac0.018\/min<\/span><\/svg><\/span><\/span><\/td>\n\n4.4\/5<\/span><\/svg><\/span><\/span><\/td><\/tr>\n<\/tbody><\/table>\n<\/div><\/div>
10 najlep\u0161\u00edch alternat\u00edv NiCE CXone porovnan\u00fdch pod\u013ea najvhodnej\u0161ieho kupuj\u00faceho, po\u010diato\u010dnej ceny (ro\u010dn\u00e1 faktur\u00e1cia, ak je pon\u00fakan\u00e1) a hodnotenia G2.<\/figcaption><\/div><\/div>\n\n

Presko\u010dte hierarchiu bal\u00edkov. Pozrite si to na\u017eivo.<\/h2>
Cenov\u00e9 ponuky Enterprise CCaaS trvaj\u00fa t\u00fd\u017edne. Na 30-min\u00fatovej uk\u00e1\u017eke uvid\u00edte, ako CloudTalk spust\u00ed t\u00edm stredne ve\u013ek\u00e9ho podniku za dni, s priestorom na rast.<\/div>
Rezervujte si demo <\/svg><\/a><\/div><\/div><\/div><\/div>\n\n

Pre\u010do t\u00edmy h\u013eadaj\u00fa alternat\u00edvu k NiCE CXone?<\/h2>\n\n

Po\u010fme si to hne\u010f na za\u010diatku ujasni\u0165: NiCE CXone je l\u00eddrom v kateg\u00f3rii.<\/strong> Gartner<\/a> ho v roku 2025\u00b9 umiestnil najvy\u0161\u0161ie na oboch osiach magick\u00e9ho kvadrantu pre kontaktn\u00e9 centrum ako slu\u017ebu a jeho recenzie to potvrdzuj\u00fa. CXone m\u00e1 na G2 hodnotenie 4,3\/5<\/strong> na z\u00e1klade viac ako 1 700 recenzi\u00ed<\/a>, kde najv\u00e4\u010d\u0161ou t\u00e9mou je jednoduch\u00e9 pou\u017e\u00edvanie platformy. Recenzenti dokonca vyzdvihuj\u00fa kvalitu dokument\u00e1cie API NiCE CXone ako siln\u00fa str\u00e1nku.<\/p>\n\n

Na Gartner Peer Insights<\/a> dosahuje NiCE hodnotenie 4,7\/5<\/strong> z viac ako 550 hodnoten\u00ed, bez jedinej 1-hviezdi\u010dkovej recenzie. T\u00edmy, ktor\u00e9 h\u013eadaj\u00fa \u201enice cxone alternat\u00edvy\u201c, teda zvy\u010dajne nie s\u00fa nespokojn\u00e9 s produktom. Maj\u00fa pre\u0148 nespr\u00e1vnu ve\u013ekos\u0165.<\/strong> Tu je p\u00e4\u0165 d\u00f4vodov, pre\u010do sa tento vzor opakuje.<\/strong><\/p>\n\n

5 hlavn\u00fdch nev\u00fdhod NiCE CXone, pre ktor\u00e9 firmy h\u013eadaj\u00fa alternat\u00edvu<\/h3>\n