Smart Detection of Resolved Missed Calls

How Does Smart Detection of Resolved Missed Calls Work?

Smart detection helps your business detect and manage missed calls more efficiently.

You can narrow your missed calls down to:

All missed calls

In this section, all the missed calls from your customers are displayed.

Unresolved calls

With this filter, you can see all the missed calls that have not yet been resolved. This means that your agents still need to call back these contacts.

Resolved calls

Under resolved calls, you can see the missed calls which were already resolved by one of your agents calling back.

This feature is turned on in your CloudTalk phone app by default. If you wish to turn it off, you can do it in CloudTalk Dashboard, in the setting.

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How Can This Feature Help Your Business?

Enhance communication

Stay connected with important contacts by quickly resolving missed calls with smart detection technology.

Increase productivity

Identify and resolve missed calls efficiently with smart detection, improving your team’s efficiency.

Save time

Automatically track and identify missed calls with smart detection technology, saving time and streamlining your workflow.

Improve Customer Service

Resolve missed calls quickly and provide better customer service with smart detection technology, leading to higher customer satisfaction rates.

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“I like that there is a notes feature in the app so I can collect info while I am on a call. The app also stores call history and marks missed call numbers I haven’t gotten back to as yet“

Jody-Ann C
Sales Development Representative

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FAQs

What is smart detection of resolved missed calls?

With smart detection technology, users can quickly and efficiently follow up on missed calls and ensure that important communication opportunities are not missed.

How does smart detection technology work for resolved missed calls?

Smart detection technology works by automatically tracking and identifying missed calls. As a call comes in, the user is notified via an alert or message. The user can then easily follow up and resolve the missed call.

Can smart detection technology be customized to fit my specific needs?

Yes, many smart detection solutions offer customization options that allow users to tailor the technology to their specific needs. This can include setting up personalized alerts, integrating with other communication tools, and more.

Will smart detection technology work with all types of missed calls?

Smart detection technology can generally work with most types of missed calls, including calls that are not answered or are forwarded to voicemail. However, it is important to ensure that the solution you choose is compatible with your communication setup and requirements.