Smart detection of resolved missed calls
Learn which of your missed calls were and were not resolved by your agent’s thanks to the Smart detection feature.
This feature is especially popular with companies, that deal with a higher volume of inbound calls. More inbound calls may lead to a higher missed call rate where Smart detection comes in handy.
When having missed calls, the best next step is to call back as soon as possible. Smart detection for missed calls shows you the most recent missed calls and additionally filters those, which have already been called back (Resolved) and those which have not (Unresolved).
Missed calls are now narrowed down to:
All missed calls
In this section, all the missed calls from your customers are displayed.
Here you can see all the missed calls which have not been resolved yet and your agents should call back to these clients.
Under resolved calls, you can see the missed calls which were already resolved by one of your agents calling back.
This feature is turned on in your CloudTalk phone app by default. If you wish to turn it off, you can do it in CloudTalk Dashboard, in the setting.
These features might be interesting for you:
- Call flow designer – If you need to create more complex calling scenarios based on your business needs, use for this easy-to-use feature call flow designer.
- Callback – No more unanswered or missed calls. CloudTalk enables you to automatically call your customers back.
- Interactive Voice Response (IVR) – This useful feature gives you the ability to create multi-level IVR menu to guide the caller through different options and make sure they are always directed to the right department, agent or agent group.
- Business hours – Let your customers know, when your business hours are and decide when you are available for receiving calls.