Surglogs provides healthcare facilities with a full suite of regulatory compliance software designed to improve the everyday routines of healthcare administrators by replacing the pen-and-paper documentation process with an easy-to-navigate digital platform.
Surglogs streamlines and automates regulatory compliance and the administration of logbooks, medications, supplies, narcotics, in-services, and drills in healthcare facilities.
Surglogs has saved thousands of dollars in labour and storage costs for ambulatory surgery centers and hospitals across the United States through improving clinical compliance calculations as well as providing administrators and clinical staff with peace of mind for their future accreditation surveys. Even though Surglogs offers a great product for hospitals, the management team observed a few challenges which needed to be tackled:
There were several reasons why Surglogs decided to switch their business phone system. The buggy integration, poor customer service, and poor call quality did lose their valuable time. Each time a call dropped or a client couldn’t hear them added weeks onto their sales timeline. In order to address these problems, they started to look for new software.
Although their previous business phone software provider offered inbound and outbound calling over the world and several useful features, the above mentioned serious problems indicated that there is a need to switch their phone solution.
The key requirements for the new software were clear:
In the last 3 months, the team has made 29,970 outbound calls and spent 41,698 minutes on the phone with the clients using 19 international numbers.
They have managed to connect with their clients on a more regular basis. Moreover, they started to use the call recording feature to train new employees on their conversations and complete the necessary quality assessment.
The call dashboard also allows the management team to ensure that sales staff are meeting key metrics, as well as diagnose any potential opportunities in their process.
They started using the Pipedrive integration but they now made a switch to the integration with Salesforce as they switched CRMs. With a legacy call center providers, such change would take days, but with CloudTalk, they managed to switch instantly.
At CloudTalk, we are super happy to help customers grow and nothing cheers us more than seeing them do so! Would you like to join the success train?