Looking for reliable call center software? Meet CloudTalk, the best Aloware Alternative

CloudTalk is an intuitive system that integrates with Hubspot and other 30+ CRM platforms. It’s also budget-friendlier than your previous solution.

High-quality calls supported with globally distributed server infrastructure

3 typer av medlemskap som alla kan anpassas efter dina behov

Helt ny mobilapp med alla funktioner för att öka din produktivitet

Powerdialer and detailed analytics, including custom reports for data-driven decisions

2500+ call centers and phone systems powered by CloudTalk and counting

Wondering what smooth calling sounds like?

vs. Aloware

Cloudtalk underlättar ditt arbete. Vi erbjuder över 100 inbyggda avancerade funktioner till det mest kostnadseffektiva priset.

cloudtalk
Aloware
Pricing CloudTalk starts at $25 per user/month billed annually, tailor-made plan available. Starts at $45 per user/month, with a limited number of features.
Reliability 9 globally distributed servers, live call quality monitoring, guaranteed latency, and minimal jitter. Remote-friendly solution.
Mobile app Brand new mobile app CloudTalk Go, available for Android and iOS. Updated on a regular basis, smart dialing options are available. Mobile app available for Android and iOS. Missing some key features, such as the advanced dialing option.
Integrations Over 40 integrations are available, including Salesforce, Pipedrive, Hubspot, Zendesk, Zendesk Sell, Shopify, and others. Offers integrations with Zapier, Slack, Pipedrive, Zoho and Hubspot CRM.
Hold calls Thanks to the Call queuing feature, you can easily put a call on hold. Enhance customers' experience with custom music while they're waiting. Offers "car park" feature.
Reporting Advanced reporting features to include Agent reporting, Call reporting, monitoring, Call statistics, Emotional analytics, and creating custom reports. Offers reporting options.
Routing Choose from several routing options, such as Caller-based or Skills-based routing, ACD, IVR, Preferred agent routing, VIP queues, and more. Offers the IVR option, call transfers, and call forwarding.
Call tagging Label each call with a self-made tag. This allows you to sort calls into categories and quickly identify what type of call it is. Offers customizable tags.
On hold Improve the on-hold experience with advanced call queuing strategies, personal greetings, or custom music. Sort incoming calls. Offers the option to put calls on-hold.
Real-time updates The real-time dashboard shows key metrics like call queue statistics, average wait time, active calls, and agent status. Offers live dashboard and agent monitoring.
Call masking Call Masking is a specific technique, designed to protect the private information of both parties - buyer and seller. Reveal your personal number only after you decide to do so. Detects calls that you shouldn’t waste time on. Prevents robot dialers and spammers from reaching your business line.

Jämförelsedata baseras på en analys från fjärde kvartalet 2021.

3 höjdpunkter som kommer att förändra din
Förväntan på en affärstelefon

Välj en programvara för samtal som du kan lita på.

samtalskvalitet

Högkvalitativa samtal

Glöm bort tappade samtal eller avbrott. All samtalskvalitet övervakas live, så vi kan erbjuda en stark anslutning och omedelbart överföra ditt samtal till bästa möjliga samtalsväg. CloudTalk är också en registrerad leverantör i flera länder. Det hjälper oss att ta kontroll över flera aspekter av telefonsamtalskvaliteten.

Liten CloudTalk telefon

Helt ny Mobilapp

Med CloudTalk Go kan du hålla kontakten med dina kunder var som helst. Vår nyaste version av mobilappen har alla viktiga funktioner och ett uppdaterat, användarvänligt gränssnitt.

Liten instrumentpanel

Intuitivt gränssnitt

To deliver the best service, you need the best tools. When using CloudTalk, you have everything you desire right at your fingertip. Including 30+ advanced calling platforms, CRMs, and over 40 most-used integration, as well as 24/7 dedicated customer support. They will hear you out whenever you need assistance.

capterra recension Bela B.

Önskar du integrering med Hubspot eller Pipedrive?

När det gäller användningen av CloudTalk vill vi att du ska ha allt du behöver. Därför erbjuder vi över 40 kraftfulla CRM- och helpdeskintegrationer, inklusive populära verktyg som Hubpost, Salesforce och Pipedrive.

Det finns inget behov av IT-stöd. För att installera den önskade integrationen behöver du bara välja och trycka på knappen.

Check all of our integrations and choose what fits you. Just one click and you are good to go.  

Rikliga datarapporter för viktiga beslut i realtid

Håll dig uppdaterad om de aktuella trenderna. Med hjälp av emotionsanalyser kan dina agenter med ett enda klick utvärdera sitt samtal eller kundens humör efter varje samtal. Teamledare kan få relevant feedback, vilket hjälper dem vid enskilda möten med agenter. Denna datadrivna feedback förbättrar den totala kundupplevelsen.

instrumentpanel för analys av kontaktcenter
instrumentpanel för analys av kontaktcenter

Låt inget telefonsamtal falla mellan stolarna

Dina agenter kan inte vara ständigt närvarande. Men vad händer om det verkar som om att de är det? Med Cloudtalks Callback-funktion har du inga missade samtal. Om det finns obesvarade telefonsamtal kommer CloudTalk automatiskt att kontakta dina kunder igen.

Aktivera skrivbordsnotifieringen så att CloudTalk automatiskt aviserar dig när ett samtal kommer in. Notifikationen visar information om den som ringer, t.ex. namn, telefonnummer och tilldelad nummerlapp. Det ger dig också möjlighet att öppna ett kundkort i realtid med en fullständig historik över aktiviteter och ytterligare uppgifter om uppringare.

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.