Ta viktiga beslut i realtidmed Cloudcall-alternativet

Öka kontaktcenters prestanda och kundnöjdheten genom att hålla ett öga på allt som händer i ditt kontaktcenter. Utforska CloudTalk, det bästa Cloudcall-alternativet för medelstora företag.

Real-time wallboard och omfattande rapporter för datadrivna beslut

STIR/Shaken Efterlevnad för att se till att dina samtal är robocall-säkrade.

Audio-/Videokonferenser med interna och externa kontakter.

Full av intelligenta funktioner, gjorda för enkel användning
Utveckla ditt företag med CloudTalk

vs. Cloudcall

Cloudtalk
Cloudcall
Pricing Plans start at $25 per user/ month with features according to your needs, billed annually. Offers tailor-made options. Unlimited calls. Starts at $15/user per month for 2 000 minutes and without key features, such as Voicemail, SMS, or Callback. Setup fees may apply.
Free trial 14-days free trial with full onboarding. No credit card is required. Offers a free trial but doesn't state for how long.
Real-time dashboard In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab. Available only as a web application.
Agents status The agent status feature enables your agents to set up their availability. Managers can check the status of each agent easily and in real time. Does not offer to display Agent status.
Real-time notification When a call comes in, we automatically alert you with a notification, so you instantly know who is calling. Does not offer real-time notifications.
Statistics and analytics CloudTalk offers deep call center analytics for data-driven decisions. For example, call monitoring, agent reporting, emotional analytics, and custom reporting. Allows you to monitor team's activity and to build data dashboard.
Voicemail Create personalized greetings or group voicemail messages. If the caller leaves a voicemail, you can listen to it directly from the internet browser, anywhere and anytime. Voicemail drop feature also available. Offers only voicemail-drop feature.
Aftercall work Use the After Call Work (ACW) feature and allow your agents to complete all follow-up tasks after a call has ended. Does not offer this feature.
Fax-to-email ″Fax to Email″ feature allows you to receive fax messages quickly and easily in the form of emails. Allows you to send a fax.
Auto-answer The Auto-Answer feature assists in the handling of large call volumes. It enables you to grow your business faster, increases your capacity, and improve customer experience. Does not offer this feature.
Video/audio conferencing Schedule conference calls easily in a couple of minutes and invite external contacts. Does not offer a conferencing feature.

Jämförelsedata baseras på en analys från Q2, 2022.

Öka kundnöjdheten och konktaktcenterprestanda
Med rätt verktyg

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Ta en snabb tur genom CloudTalk-gränssnittet

4.5/5 – 225 reviews

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4.3/5 – 347 reviews

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4.5/5 – 272 reviews

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4.5/5 – 225 reviews

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integritet och säkerhet

Nå alltid dina kunder. CloudTalk-samtal är kompatibla med STIR/SHAKEN-protokollet.

Cloudtalk blev förenligt med STIR/SHAKEN-protokollet, ett samhällsprogram som granskar telefonnummer innan de når ditt företag. På detta sätt vill vi garantera våra kunders säkerhet. Vi ser till att alla våra operatörer certifierar samtalen och bekämpar bedrägliga robocalls.

Förbättra ditt teamarbete med konferenssamtal

Att skapa konferenssamtal i CloudTalk kräver minimal tid och ansträngning. Det kan också hjälpa dig att skapa en optimal kundupplevelse. Du kan enkelt skapa ett konferensrum, få en PIN-kod och bjuda in alla teammedlemmar med ett befintligt CloudTalk-konto. Du kan också lägga till externa gäster som ingår i din kontaktlista. Dessutom kan du spela in varje samtal och lyssna på det senare.

Illustration tre agenter
Arbeta med integrationer

Förena dina affärsverktyg med över 40+ avancerade integrationer

Med automatisk datasynkronisering i CloudTalk och valfri CRM har du alltid tillgång till aktuella data. Genom att CloudTalk eliminerar behovet av att manuellt ladda upp information eller hämta alla kontakter från din CRM kan dina agenter använda sin tid mer effektivt.


Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.