	Cloudtalk	Verizon One Talk
Pricing	3 types of membership according to your needs. Plans start at $25 per user/month billed annually. You'll get advanced features without any additional price.	Depending on your preference, your membership can start at $35 per line. Choosing the plan can be confusing.
Free trial	14 days of free trial with no credit card required.	Offers a free trial for an unspecified time period.
Set up and installation	CloudTalk is easy to set up. Download the app to your desktop computer, laptop, mobile phone or use a browser extension and you are ready to go within 5 minutes.	The installation and correct setup can take a long time and requires attention.
Integrations	Choose from 40+ most-used CRM and helpdesk integrations or connect to the desired one with the Open API feature.	Information about integrations is not available.
IVR and automation feature	CloudTalk offers a number of automation features, such as IVR, the option to design your own call flows, the ACD feature, and several smart routing tools to deliver the best customer experience.	The Automated Receptionist answers incoming calls and allows the caller to select which department or person they wish to speak with.
Call recordings	CloudTalk automatically records phone calls. Once the call ends, you can listen to it directly from your internet browser. Anywhere and anytime. There is no need to replay the whole session. Select only those parts you are interested in.	With the replay feature, you must listen to the whole recording each time you want to hear something you are interested in.
Call Monitoring	CloudTalk allows you to easily monitor agent performance, and ensure that you meet company quality standards. With the Call Monitoring feature,you have a comprehensive overview of your phone calls anytime you need.	Does not offer such a feature, not an alternative to it.
Missed calls	CloudTalk can automatically contact your customers back. A missed call from a client is registered in the system. It will later dial the customer’s number until she/he is successfully connected with an agent.	Automatically redial a busy number until it is available. This feature is enabled in the One Talk portal by managing the individual One Talk phone number's User Features.
Business hours	Set up your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a personalized absence message, redirect calls to a different phone number or answering machine or use various combinations. Available from Essential plan.	Do Not Disturb (DND) is available in the One Talk mobile app and desk phones. When enabled, that specific device will not ring when receiving an incoming call.
Call analytics	We offer call statistics and agent monitoring, emotional analytics, real-time dashboard, or custom reports according to your needs.	Basic call analytics and summary of inbound/outbound calls for user lines.
IVR	yes	nbsp;
Call Flow Designer	yes	nbsp;
Real-time data	yes	nbsp;
Smart dialing options	yes	nbsp;
In person training	yes	nbsp;

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