On Demand Webbseminarium

Kundtjänstens konst: Att balansera automatisering med en mänsklig touch

It’s vital that you design your customer service experience so that your customers know you care about them. How do you mix the perfect touchpoint cocktail with customers in mind? Chat boxes, help articles, blogs, reviews, and many other tools are at your fingertips ready to use, but how do you use them wisely — and when? When should you leverage chat boxes, how should you leverage phones and stay authentic to your end customer?

In this webinar, Livechat and CloudTalk will show you real-life examples and case studies about how to design an ideal customer service journey. They will present real use cases that show how automation and a human-centric approach can help you proactively reach out to your customers and prospects.

I detta webbseminarium tar vi upp:

• Från beröringspunkter till resor: Att designa en kundtjänstupplevelse
• Skapa en verktygslåda som passar dina kunders behov
• Så blir chatt och telefon en superkombination på ditt företag
• Mer än en fluga: kommunikation med en mänsklig touch
• Q&A