{"id":123089,"date":"2022-06-06T14:49:39","date_gmt":"2022-06-06T12:49:39","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integrerad-callcenter-mjukvara\/callcenter-integration-for-freshservice\/"},"modified":"2026-03-14T23:38:36","modified_gmt":"2026-03-14T21:38:36","slug":"callcenter-integration-for-freshservice","status":"publish","type":"page","link":"https:\/\/www.cloudtalk.io\/sv\/callcenter-integration-for-freshservice\/","title":{"rendered":"Integration av Freshservice telefonisystem"},"content":{"rendered":"\n
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Integration av Freshservice telefonisystem<\/p>\n<\/div><\/div>\n\n\n\n

Freshservice integration<\/h1>\n\n\n\n

Bring calling to your IT support workflows with CloudTalk\u2019s Freshservice API integration<\/strong>. Turn Freshservice into a fully operational Call Center for Freshservice<\/strong>, enabling agents to make and receive calls, send SMS, and log every interaction automatically. With real-time sync and smart automation, this Freshservice Phone Integration<\/strong> keeps your data aligned and your service teams one step ahead.<\/p>\n<\/div><\/div>\n\n\n\n

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Kontakta f\u00f6rs\u00e4ljningsavdelningen<\/a><\/div>\n\n\n\n
Prova gratis<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Tillverkad av<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kategori<\/p>\n\n\n\n

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Helpdesk<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Anv\u00e4ndning f\u00f6r<\/p>\n\n\n\n

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Kundsupport<\/p>\n\n\n\n

Samtalsloggning<\/p>\n\n\n\n

Arbetsfl\u00f6desautomatisering<\/p>\n\n\n\n

Hantering av incidenter<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Anv\u00e4ndare<\/p>\n\n\n\n

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IT-supportteam<\/p>\n\n\n\n

Service Desk Agents<\/p>\n\n\n\n

\u00d6vervakare<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Betrodda av tusentals<\/p>\n\n\n\n

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1,702 Recensioner p\u00e5 G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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1200<\/code><\/p>\n\n\n\n

F\u00f6retag \u00f6ver hela v\u00e4rlden<\/p>\n<\/div>\n\n\n\n

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82<\/code>%<\/p>\n\n\n\n

\u00d6kad samtalsvolym<\/p>\n<\/div>\n\n\n\n

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23<\/code>%<\/p>\n\n\n\n

F\u00e4rre missade samtal<\/p>\n<\/div>\n\n\n\n

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Spara per \u00e5r<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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What is Freshservice?<\/h3>\n\n\n\n

Freshservice<\/strong> is a cloud-based IT and enterprise service management platform designed to centralize ticketing, asset management, and automation workflows<\/a> for IT and non-IT teams. It features AI-powered tools, self-service portals, and a low-code workflow builder that help teams work smarter and faster.<\/p>\n\n\n\n

While Freshservice excels at ticketing and process automation, it doesn\u2019t include built-in telephony. That\u2019s why teams use the Freshservice CRM integration<\/strong> with CloudTalk\u2014adding Freshservice Phone Integration<\/strong>. With click-to-call, SMS, and automatic call logging<\/a> built into your ticketing system, support agents can resolve issues faster without switching platforms.<\/p>\n\n\n\n

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Kontakta f\u00f6rs\u00e4ljningsavdelningen<\/a><\/div>\n\n\n\n
Prova gratis<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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How Does Freshservice Integration Work?\u00a0<\/h3>\n\n\n\n

Think of Freshservice as your service desk hub\u2014where tickets, assets, and workflows come together. But without calling capabilities, voice communications<\/a> remain siloed. CloudTalk bridges that gap.<\/p>\n\n\n\n

With the Freshservice integration, CloudTalk connects your telephony system<\/a> to your ticketing workflow. Agents can call requesters with one click, and every call\u2014including voicemails and SMS\u2014is logged automatically into Freshservice tickets.

This Freshservice integration x CloudTalk calling setup also syncs caller data<\/a>, creates new tickets for missed calls, and triggers automations\u2014transforming Freshservice into a complete Call Center for Freshservice without leaving your support environment. This is what makes CloudTalk one the best Freshservice integration partners.<\/p>\n\n\n\n

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Kontakta f\u00f6rs\u00e4ljningsavdelningen<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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Freshservice Integration Benefits<\/h2>\n\n\n\n
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Log Calls Directly into Support Tickets<\/h3>\n\n\n\n

The Freshservice integration<\/strong> with CloudTalk logs every inbound and outbound call into a Freshservice ticket. This Freshservice CTI<\/strong> setup ensures agents never miss key call data, recordings, or caller notes tied to ticket histories.<\/p>\n<\/div>\n\n\n\n

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Route Calls Faster With Smart Workflows<\/h3>\n\n\n\n

Automate call distribution using Freshservice VoIP Integration<\/strong>. Route calls by priority, ticket owner, or custom logic\u2014reducing wait times and keeping your Freshservice call center<\/strong> efficient and SLA-compliant.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Trigger Ticket Updates Automatically<\/h3>\n\n\n\n

Set up call triggers to update ticket statuses, send emails, or escalate cases. The Freshservice Call Center Software Integration<\/strong> eliminates manual updates and keeps follow-ups timely and actionable.<\/p>\n<\/div>\n\n\n\n

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Keep Customer Data in Perfect Sync<\/h3>\n\n\n\n

The Call Center for Freshservice<\/strong> keeps customer data synced across calls, contacts, and tickets. With this Freshservice SMS integration<\/strong>, every support rep sees full interaction history in real time\u2014no tab switching required.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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What Data Do Freshservice & CloudTalk Share?<\/h2>\n\n\n\n
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Freshservice<\/p>\n<\/div>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Freshservice erh\u00e5ller<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Samtalsdata:
Lagrar missade samtal, samtalsl\u00e4ngd och samtalsresultat i Freshservice.<\/p>\n<\/div>\n\n\n\n

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Samtalsdata<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Uppgifter och uppf\u00f6ljningar:
Skapar uppf\u00f6ljningsuppgifter i Freshservice baserat p\u00e5 samtalsinsikter.<\/p>\n<\/div>\n\n\n\n

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Uppgifter och uppf\u00f6ljningar<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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CloudTalk processer<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00c5tg\u00e4rder i arbetsfl\u00f6det:
Automatisera samtalsloggning, initiering av samtal och s\u00e4ndning av SMS-meddelanden.<\/p>\n<\/div>\n\n\n\n

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\u00c5tg\u00e4rder f\u00f6r arbetsfl\u00f6de<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Freshservice & CloudTalk utbyte<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Uppdatering av \u00e4renden:
Skapar och uppdaterar support\u00e4renden baserat p\u00e5 samtalsinteraktioner.<\/p>\n<\/div>\n\n\n\n

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Uppdateringar av biljetter<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Anv\u00e4ndarmatchning:
Matchar Freshservice-anv\u00e4ndare med CloudTalk -agenter f\u00f6r samtalstilldelning.<\/p>\n<\/div>\n\n\n\n

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Matchning av anv\u00e4ndare<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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What Do Our World-Class Customers Say?<\/h2>\n\n\n\n

Fokus p\u00e5 kunden \u00e4r en grundpelare i allt vi g\u00f6r. Oavsett om ni\/er hj\u00e4lper era kunder eller tar kontakt f\u00f6r att avsluta en aff\u00e4r, ser vi till att ni har alla verktyg och allt st\u00f6d ni beh\u00f6ver f\u00f6r att lyckas. Men ta det inte fr\u00e5n oss. H\u00e4r \u00e4r vad CloudTalk:s n\u00f6jda kunder har att s\u00e4ga! <\/p>\n\n\n\n

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1,702 Recensioner p\u00e5 G2<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Kontakta f\u00f6rs\u00e4ljning<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Jag \u00e4lskar Smart dialer eftersom det tar bort f\u00f6rhalning fr\u00e5n kallkallande aff\u00e4rsutvecklingstid. Jag provade ocks\u00e5 nyligen AI-notetakern och kommer att k\u00f6pa den eftersom den tar bort behovet av att skriva anteckningar manuellt. Den var ocks\u00e5 mycket exakt! <\/p>\n\n\n\n

L\u00e4s mer om<\/a><\/p>\n\n\n\n

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Craig H.<\/strong> \"\"
Medgrundare<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Vi hade ett br\u00e5dskande behov av linjerna f\u00f6r v\u00e5r verksamhet och teamet l\u00f6ste det \u00e5t oss p\u00e5 bara en arbetsdag. Allt integrerades och konfigurerades omedelbart, redo f\u00f6r v\u00e5rt team att leverera support direkt. <\/p>\n\n\n\n

L\u00e4s mer om<\/a><\/p>\n\n\n\n

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Carlotta B.<\/strong> \"\"
Projektledare<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Enkelt att anv\u00e4nda. Jag \u00e4lskar att supporten snabbt och tydligt hj\u00e4lpte mig att f\u00f6rst\u00e5 de sv\u00e5rare mekanismerna. Integrationen via API:er med v\u00e5r inhousing-applikation m\u00f6jliggjorde ocks\u00e5 automatiseringar som SMS-p\u00e5minnelser. <\/p>\n\n\n\n

L\u00e4s mer om<\/a><\/p>\n\n\n\n

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Daniel S.<\/strong> \"\"
Specialist inom kundtj\u00e4nst<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Det \u00e4r enkelt att anv\u00e4nda, har ett rent gr\u00e4nssnitt och erbjuder m\u00e5nga alternativ f\u00f6r att anv\u00e4nda nummer fr\u00e5n m\u00e5nga delar av v\u00e4rlden. Det \u00e4r ocks\u00e5 ett bra verktyg att anv\u00e4nda f\u00f6r att \u00f6ppna konton p\u00e5 meddelandeplattformar som WhatsApp och Telegram. <\/p>\n\n\n\n

L\u00e4s mer om<\/a><\/p>\n\n\n\n

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Ivan M.<\/strong> \"\"
Specialist p\u00e5 int\u00e4ktssystem<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Instrumentpanelen f\u00f6r samtal och rapporteringsstrukturen \u00e4r felfri eftersom den ocks\u00e5 st\u00f6der kampanjvis rapportering. Vi kan tilldela uppringar-ID till ISDR, vilket g\u00f6r det l\u00e4ttare att anv\u00e4nda dem n\u00e4r det beh\u00f6vs i realtid … <\/p>\n\n\n\n

L\u00e4s mer om<\/a><\/p>\n\n\n\n

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Arun S<\/strong> \"\"
Senior Manager<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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F\u00f6r oss \u00e4r den st\u00f6rsta f\u00f6rdelen med att anv\u00e4nda CloudTalk att vi sparar kontakter. Vi \u00e4r ett f\u00f6retag som tusentals m\u00e4nniskor kontaktar, s\u00e5 det \u00e4r en stor boost att se vem som ringer innan du tar samtalen. Det har ocks\u00e5 detaljerad analys f\u00f6r sp\u00e5rning. <\/p>\n\n\n\n

L\u00e4s mer om<\/a><\/p>\n\n\n\n

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Joe P.<\/strong> \"\"
Kundansvarig<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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How to integrate Freshservice with CloudTalk?<\/h2>\n\n\n\n
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  1. Se till att ni\/er har en CloudTalk Essential-plan<\/strong> och admin\u00e5tkomst<\/strong> f\u00f6r b\u00e5da verktygen.<\/li>\n\n\n\n
  2. Logga in p\u00e5 ditt CloudTalk -konto<\/strong> och navigera till Inst\u00e4llningar > Integrationer<\/strong>.<\/li>\n\n\n\n
  3. V\u00e4lj Freshservice<\/strong> i listan \u00f6ver integrationer och klicka p\u00e5 ”L\u00e4gg till<\/strong> integration”.<\/li>\n\n\n\n
  4. Logga in p\u00e5 ditt Freshservice-konto<\/strong> n\u00e4r du uppmanas att g\u00f6ra det och godk\u00e4nn \u00e5tkomst till data.<\/li>\n\n\n\n
  5. Konfigurera inst\u00e4llningar f\u00f6r automatisering av \u00e4renden, samtalsloggning och synkronisering av arbetsfl\u00f6den<\/strong>.<\/li>\n\n\n\n
  6. Kartl\u00e4gg anpassade f\u00e4lt<\/strong> genom att anpassa Freshservice och CloudTalk dataformat.<\/li>\n<\/ol>\n\n\n\n
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    Kontakta f\u00f6rs\u00e4ljningsavdelningen<\/a><\/div>\n\n\n\n
    Prova gratis<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    Vanliga fr\u00e5gor<\/h2>\n\n\n
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    What is Freshservice integration?<\/h3>\n
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    Freshservice integration<\/strong> connects CloudTalk for calling, SMS, and automation<\/a>\u2014turning your support hub into a full Freshservice call center<\/strong>.<\/p>\n\n<\/div>\n<\/div>\n

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    What is the Freshservice API?<\/h3>\n
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    The Freshservice API integration<\/strong> allows CloudTalk to sync calls, contacts, and ticket data in real time for smarter automation and follow-ups.<\/p>\n\n<\/div>\n<\/div>\n

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    What is Freshservice used for?<\/h3>\n
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    Freshservice<\/strong> is used for IT ticketing, workflow automation<\/a>, and asset tracking. With Freshservice crm integrations<\/strong>, it extends support ops.<\/p>\n\n<\/div>\n<\/div>\n

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    How do I integrate Telephony with Freshservice?<\/h3>\n
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    Use CloudTalk\u2019s Freshservice CTI<\/strong> to enable full Freshservice Phone Integration<\/strong> with click-to-call<\/a>, ticket logging, and contact sync.<\/p>\n\n<\/div>\n<\/div>\n

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    Can I make and receive calls directly from Freshservice using CloudTalk?<\/h3>\n
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    Yes, the Freshservice VoIP Integration<\/strong> by CloudTalk enables real-time Freshservice calling<\/strong>, voicemail logging, and SMS<\/a> tracking.<\/p>\n\n<\/div>\n<\/div>\n

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    Is there a limit to the number of calls I can make or receive through the integration?<\/h3>\n
    \n\n

    No limits\u2014CloudTalk\u2019s Call Center for Freshservice<\/strong> supports unlimited calls<\/a>, based on your plan, agents, and usage needs.<\/p>\n\n<\/div>\n<\/div>\n

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    How long does it take to integrate Freshservice with CloudTalk?<\/h3>\n
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    The Freshservice integration<\/strong> takes minutes to set up and is supported by leading Freshservice integration partners<\/strong> like CloudTalk.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n

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    \u00c4r ditt befintliga telefonisystem mer drama \u00e4n kopplingston? Boka ett samtal med CloudTalk – vi g\u00f6r samtal roliga igen! <\/h2>\n\n\n\n

    <\/p>\n\n\n\n

    \n
    Kontakta f\u00f6rs\u00e4ljning<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

    Integration av Freshservice telefonisystem Freshservice integration Bring calling to your IT support workflows with CloudTalk\u2019s Freshservice API integration. Turn Freshservice into a fully operational Call Center for Freshservice, enabling agents to make and receive calls, send SMS, and log every interaction automatically. With real-time sync and smart automation, this Freshservice Phone Integration keeps your data […]<\/p>\n","protected":false},"author":37,"featured_media":212761,"parent":120388,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-integration-new.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"ct-solution":[],"ct-industry":[],"ct-use-case":[],"ct-ai-voice-agent-type":[],"ct-feature-category":[],"ct-tool-category":[],"class_list":["post-123089","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudtalk.io\/sv\/wp-json\/wp\/v2\/pages\/123089","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cloudtalk.io\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cloudtalk.io\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/sv\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/sv\/wp-json\/wp\/v2\/comments?post=123089"}],"version-history":[{"count":0,"href":"https:\/\/www.cloudtalk.io\/sv\/wp-json\/wp\/v2\/pages\/123089\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/sv\/wp-json\/wp\/v2\/pages\/120388"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/sv\/wp-json\/wp\/v2\/media\/212761"}],"wp:attachment":[{"href":"https:\/\/www.cloudtalk.io\/sv\/wp-json\/wp\/v2\/media?parent=123089"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/sv\/wp-json\/wp\/v2\/ct-post-type?post=123089"},{"taxonomy":"ct-solution","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/sv\/wp-json\/wp\/v2\/ct-solution?post=123089"},{"taxonomy":"ct-industry","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/sv\/wp-json\/wp\/v2\/ct-industry?post=123089"},{"taxonomy":"ct-use-case","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/sv\/wp-json\/wp\/v2\/ct-use-case?post=123089"},{"taxonomy":"ct-ai-voice-agent-type","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/sv\/wp-json\/wp\/v2\/ct-ai-voice-agent-type?post=123089"},{"taxonomy":"ct-feature-category","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/sv\/wp-json\/wp\/v2\/ct-feature-category?post=123089"},{"taxonomy":"ct-tool-category","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/sv\/wp-json\/wp\/v2\/ct-tool-category?post=123089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}