Blog

2. August 2019

7 Reasons Why Using Contact Center Software in the Cloud

Digital transformation happens across various industries, and there is no reason why it shouldn’t affect contact centers by, among other ways, moving them to the cloud. Read how it facilitates flexibility, location independence, operational cost, security, and other vital factors.

10. July 2019

Integrating your call center with powerful tools

If you run a call center, you probably know how difficult it is to choose the right tools for your team. Sadly, a single best solution doesn’t exist - but tool integration can easily work wonders. Here’s how to integrate your call center with powerful tools.

8. July 2019

Call center statistics that count

Meeting customer expectations can be a challenge in today’s competitive business world. With an understanding that every client is different and should be treated individually, you should also take a closer look on metrics that overall can help you improve your customer service and therefore, increase your company’s revenue.

24. June 2019

How important is customer service in e-commerce?

With the constant focus on acquiring new customers, customer service is often an overlooked area of e-commerce. Such an approach, however, can eventually lose you money. See how important customer service in e-commerce is, and make sure you take appropriate measures to offer outstanding support to your customers.

14. June 2019

Win more deals with Pipedrive phone system integration

With customer expectations raising constantly, maintaining the highest standards of your customers & sales support might soon become a priority for your business. By combining the right tools, however, this has never been easier – especially if you integrate your phone system with a powerful CRM solution. Here’s why you should take advantage of CloudTalk-Pipedrive integration and boost the performance of your sales team.

28. May 2019

How to nail your after-hours voicemail greetings

Let’s face it - voicemail greetings can make a big difference for your business. They are the very first thing your customers hear when they call you, which means that you often get only one chance to impress the callers (or at least not to annoy them if they are contacting you frequently). Here’s how you can nail your after-hours voicemail greetings.