Blog

3. July 2020

Do you know the difference between inbound and outbound call centers?

Customer service is constantly changing. And there is a need for it, since 54 % of all consumers from all over the globe claim that they have higher expectations from customer support year by year. Both inbound and outbound call centers offer great opportunities to build positive relationships with customers.

29. April 2020

10 tips to making your customer support calls friendlier

Customer support is among the top instruments to improve the customer experience. Indeed, for 96% of consumers, customer service is essential for brand loyalty. So, when appropriately managed and done right, it influences conversion rates by far.

8. April 2020

5 Ways to Turn Customers Into Your Biggest Advocates

Here’s a fact: No matter how great your product is, it’s of no use if your target consumers are clueless about the mere existence of your brand. This is exactly where ‘branding’ steps in and helps you make a lasting impression.

1. April 2020

7 ways to improve e-commerce support

Customer support is one of the crucial factors when it comes to choosing an online store. Find out how to meet your customers' expectations.

20. December 2019

How to get your customer support ready for 2020 (and beyond)

As 2019 is coming to an end, it’s the perfect time for its evaluation - and coming up with a new customer service strategy on top of that. If that’s on your to-do list for the New Year as well, here’s how to draw conclusions from your previous efforts and get your customer support ready for 2020 (and years to come).