Blog

8. December 2020

Building a strong e-commerce support team

During busy periods of time such as Black Friday or Christmas season strong support team may appear very precious. Do you want to get to know how to build such a team?

3. July 2020

Do you know the difference between inbound and outbound call centers?

Customer service is constantly changing. And there is a need for it, since 54 % of all consumers from all over the globe claim that they have higher expectations from customer support year by year. Both inbound and outbound call centers offer great opportunities to build positive relationships with customers.

29. April 2020

10 tips to making your customer support calls friendlier

Customer support is among the top instruments to improve the customer experience. Indeed, for 96% of consumers, customer service is essential for brand loyalty. So, when appropriately managed and done right, it influences conversion rates by far.

1. April 2020

7 ways to improve e-commerce support

Customer support is one of the crucial factors when it comes to choosing an online store. Find out how to meet your customers' expectations.