As you know, dealing with unhappy or angry customers is a reality of any contact center employee, no matter what the company's sector and size.
Read moreCustomer service is constantly changing. And there is a need for it, since 54 % of all consumers from all over the globe claim that they have higher expectations from customer support year by year. Both inbound and outbound call centers offer great opportunities to build positive relationships with customers.
Selling may seem like no rocket science - but with so many tools and techniques available, using them all effectively is likely to give you a headache. If you’re struggling to choose the best methods for boosting your sales, we prepared 9 tactics that can really make a difference.
Nowadays, the customer-centric approach has become a standard among companies. Increased customers’ expectations and business competition led to the need to provide outstanding customer service, making excellent communication skills one of the strongest assets of customer-facing agents.
Here’s the bitter truth: not all leads are equal. In fact, many sales reps are spending too much time on ineffective sales prospecting techniques and working with leads who are just not ready to buy. If you truly want to see a higher volume of prospective customers, it’s high time to revamp your sales prospecting methods. Here’s how.
Tired of ineffective cold calling? Read more to see how to convert calls into meetings! We’re listing our best cold calling tips you can implement right away.
As 2019 is coming to an end, it’s the perfect time for its evaluation - and coming up with a new customer service strategy on top of that. If that’s on your to-do list for the New Year as well, here’s how to draw conclusions from your previous efforts and get your customer support ready for 2020 (and years to come).
Time is money, and call centers are no different in this matter. Learn how to reduce your costs and improve customer service at the same time!
Cold calling might not be favoured by every sales team - but it’s still an important component of the sales process, especially in the B2B arena. In fact, 78% of decision-makers are said to have taken an action after a cold call. In order to make the desired impact, though, you have to take care of your cold calling script. Here’s how to do it properly.
Call centers tend to hire new agents constantly. Since an aspiring salesperson doesn’t need any specific qualifications to land the job, it might be difficult to find top talents at the beginning of their journey.
