Blog / AGENTS

28. June 2019

The future of work: Improving the employee experience

Workplace changes are accelerating, which should be a good enough reason to get your business ready for the future. With the right tools, you can make sure your team won’t be affected by the most recent trends - but will embrace them instead. Here’s how you can improve the employee experience once and for all.

27. June 2019

Factors influencing service quality in a call center

Call centers can be infamous for the quality of services they provide. To evaluate it, you need to take into consideration quite a few factors - and your client’s overall satisfaction ain’t the only one. 

14. June 2019

Win more deals with Pipedrive phone system integration

With customer expectations raising constantly, maintaining the highest standards of your customers & sales support might soon become a priority for your business. By combining the right tools, however, this has never been easier – especially if you integrate your phone system with a powerful CRM solution. Here’s why you should take advantage of CloudTalk-Pipedrive integration and boost the performance of your sales team.

26. January 2019

7 Excellent Call Center Customer Service Tips

There are several factors that are decisive for customer satisfaction, e.g. price and availability of goods or services, speed of delivery, e-shop layout, complaints procedure or the attitude of call center agents. If you are a call center agent and your client is still unsatisfied or even angry after the call, it’s partially your fault. In this post, you will read about tips that will help you avoid customer dissatisfaction :)

9. January 2019

Top 20 Call Center Quotes

If you are a customer service provider, you probably know that there is never enough motivation. Every call center agent can face a sudden drop in their motivation level. That’s why we’ve compiled some extraordinary quotes to inspire and motivate your agents.

5. December 2018

How to Improve Call Center Agent Performance

Contact centers rely on agents to provide great customer service with every interaction. Without productive agents, you risk losing clients, your reputation and revenue. To be successful, call centers need to boost agent performance. But how?