Call centers tend to hire new agents constantly. Since an aspiring salesperson doesn’t need any specific qualifications to land the job, it might be difficult to find top talents at the beginning of their journey.
Read moreIf you are wondering how to get new clients and provide the best service for customers you already have, we might have a real gem for you. Do not waste time on research. Check out the recommended tools for sales and customer support teams!
Digital transformation happens across various industries, and there is no reason why it shouldn’t affect contact centers by, among other ways, moving them to the cloud. Read how it facilitates flexibility, location independence, operational cost, security, and other vital factors.
If you run a call center, you probably know how difficult it is to choose the right tools for your team. Sadly, a single best solution doesn’t exist - but tool integration can easily work wonders. Here’s how to integrate your call center with powerful tools.
Workplace changes are accelerating, which should be a good enough reason to get your business ready for the future. With the right tools, you can make sure your team won’t be affected by the most recent trends - but will embrace them instead. Here’s how you can improve the employee experience once and for all.
Call centers can be infamous for the quality of services they provide. To evaluate it, you need to take into consideration quite a few factors - and your client’s overall satisfaction ain’t the only one.
With customer expectations raising constantly, maintaining the highest standards of your customers & sales support might soon become a priority for your business. By combining the right tools, however, this has never been easier – especially if you integrate your phone system with a powerful CRM solution. Here’s why you should take advantage of CloudTalk-Pipedrive integration and boost the performance of your sales team.
