Time is money, and call centers are no different in this matter. Learn how to reduce your costs and improve customer service at the same time!
Read moreAs a good sales & customer support agent, you should know the importance of constant development by now. There’s no better way to improve your skills than staying up to date with the latest resources on sales and customer service. If you’re looking for some inspiration, we’ve got you covered: Here are the best resources for sales & customer support professionals.
Cold calling might not be favoured by every sales team - but it’s still an important component of the sales process, especially in the B2B arena. In fact, 78% of decision-makers are said to have taken an action after a cold call. In order to make the desired impact, though, you have to take care of your cold calling script. Here’s how to do it properly.
Call centers tend to hire new agents constantly. Since an aspiring salesperson doesn’t need any specific qualifications to land the job, it might be difficult to find top talents at the beginning of their journey.
If you are wondering how to get new clients and provide the best service for customers you already have, we might have a real gem for you. Do not waste time on research. Check out the recommended tools for sales and customer support teams!
Digital transformation happens across various industries, and there is no reason why it shouldn’t affect contact centers by, among other ways, moving them to the cloud. Read how it facilitates flexibility, location independence, operational cost, security, and other vital factors.
If you run a call center, you probably know how difficult it is to choose the right tools for your team. Sadly, a single best solution doesn’t exist - but tool integration can easily work wonders. Here’s how to integrate your call center with powerful tools.
