Blog / Business Phone System

5. June 2019

Good practices for growing a small business

Growing a small business is not an easy task, which is why you might be looking for some advice at this stage. Luckily, we’re here to help. Even though there is no single best formula for starting your own business, we’ve gathered some good practices that can give you a head start. See them for yourself.

24. January 2019

Inbound Call Center Market

To put it simply, an inbound call center focuses on receiving incoming calls and an outbound call center employs agents who initiate phone calls.

30. November 2018

What is call center all about?

Call centers nowadays are about much more than this mildly obsolete phrase. They are more complex, but most importantly – still absolutely relevant.

17. July 2018

Start using VoIP telephony in your business

VoIP telephony reduces your business costs – it does not require any complex installation processes and maintenance and it allows you to make phone calls via the Internet from anywhere and using any device.

22. June 2018

Improve your agent skills in 5 easy steps

Many companies have been placing more and more focus on boosting customer satisfaction. However, customer expectations on the quality of services have also been growing. Customer satisfaction influences loyalty and overall satisfaction with the company, its products and services.