As you know, dealing with unhappy or angry customers is a reality of any contact center employee, no matter what the company's sector and size.
Read moreNowadays, companies use many tools for different business purposes. In their essence, software should automate processes, gather data, and help professionals to understand them.
Think that in those digital times, phone calls should belong obsolete? Here are seven reasons why a phone call number is a must for your business.
Spam calls are the plague of all businesses, especially call centers. Why should you think about blacklisting those, and how can you do that easily?
Everyone has probably received many calls from various call centers throughout their life. When you think of a call center you most likely imagine someone sitting by phone and calling hundreds of people with proposals, every single day. Calls to the call center are often avoided since it doesn’t have the best reputation and involves dealing with issues that take some attention to solve.
Contact centers help numerous companies around the world to grow and succeed by providing excellent customer support. At the same time, they're victims of many well-established myths based on outdated assumptions. We've gathered 8 most common myths about call centers and debunked them one by one.
Depending on their size, call centers make dozens to thousands of calls every day to make sure that customers are happy. In the previous post, we covered the differences between two basic types of calls.
