Blog / Call center

27. August 2020

How to start a virtual call center?

Given their popularity, starting a virtual call center can’t be that difficult. Or can it? Here’s how to start your virtual call center from scratch.

27. July 2020

5 smart call center software features you should leverage

Powerful call center software features are exactly what distinguishes virtual call centers from traditional business phone systems and landlines. But, with so many features to leverage, it’s easy to get lost in all the available options. Here’s what call center software features you should look for in particular.

23. July 2020

7 tips for call center management to improve team performance

A call centre can both be your business card and a guarantee of your client’s loyalty. Actually, 61% of people tend to stop doing business with brands that have poor customer service. Not to fall to this group, the call centre manager has to be a virtuoso in his field.

3. July 2020

Why you should have both inbound and outbound contact center

In most cases, the customer interacts with a brand more than just once. According to a 2018 Kitewheel report, the number of customer interactions per year is growing rapidly – from 400 million in 2014 to a whopping 3 billion in 2017! A good start is not enough anymore. Your customers are very likely to get in touch at different stages of their journey. With 2020 just around the corner, how can you tackle this?

9. June 2020

Contact center vs call center: The ultimate comparison

The terms ‘contact center’ and ‘call center’ are often used interchangeably - but the truth is, these terms don’t actually mean the same. There are some differences between them, which we’re about to cover in this blog post. Here’s your ultimate comparison of call center vs contact center.

16. March 2020

5 practical steps to create a great IVR

If you work for a business with busy customer support, you probably know what the abbreviation IVR stands for. In a nutshell, Interactive Voice Response is a system which routes your customers to the most appropriate department or agent.

14. January 2020

Phone etiquette for customer support teams

Nowadays, the customer-centric approach has become a standard among companies. Increased customers’ expectations and business competition led to the need to provide outstanding customer service, making excellent communication skills one of the strongest assets of customer-facing agents.

20. November 2019

How to choose a good call center software for your business

You may think that the only duty of a call center is to answer calls. Nothing could be further from the truth! With the right software, call centers are able to do much more than that. Here’s how to choose one for yourself.