If you work for a business with busy customer support, you probably know what the abbreviation IVR stands for. In a nutshell, Interactive Voice Response is a system which routes your customers to the most appropriate department or agent.
Read moreNowadays, the customer-centric approach has become a standard among companies. Increased customers’ expectations and business competition led to the need to provide outstanding customer service, making excellent communication skills one of the strongest assets of customer-facing agents.
Tired of ineffective cold calling? Read more to see how to convert calls into meetings! We’re listing our best cold calling tips you can implement right away.
You may think that the only duty of a call center is to answer calls. Nothing could be further from the truth! With the right software, call centers are able to do much more than that. Here’s how to choose one for yourself.
You might find it surprising, but the global call center market is growing steadily - along with the need for businesses to deliver customer-focused services. In such circumstances, you should definitely be wondering how to offer stellar customer support, especially if you already own a contact center yourself. Without further ado: here’s how to create a five-star call center in 7 easy steps.
Time is money, and call centers are no different in this matter. Learn how to reduce your costs and improve customer service at the same time!
Cold calling might not be favoured by every sales team - but it’s still an important component of the sales process, especially in the B2B arena. In fact, 78% of decision-makers are said to have taken an action after a cold call. In order to make the desired impact, though, you have to take care of your cold calling script. Here’s how to do it properly.
