Blog / Call center

12. November 2020

6 Best Pipedrive Phone Integrations, Dialers & Calling Apps

Pipedrive offers an incredible number of available integrations. But which ones to choose when it comes to Phone Integrations, Dialers & Calling Apps? Here’s our list of the 6 most useful Pipedrive phone integrations, dialers, and calling apps!

10. September 2020

A to Z of call center terminology

Language is such a vivid construct, which it’s evolving almost every day. New words enter into our daily conversations imperceptibly and enable us to describe our reality more precisely.

27. August 2020

How to start a virtual call center?

Given their popularity, starting a virtual call center can’t be that difficult. Or can it? Here’s how to start your virtual call center from scratch.

27. July 2020

5 smart call center software features you should leverage

Powerful call center software features are exactly what distinguishes virtual call centers from traditional business phone systems and landlines. But, with so many features to leverage, it’s easy to get lost in all the available options. Here’s what call center software features you should look for in particular.

23. July 2020

10 proven strategies for effective call center management

A call center is often the first point of contact clients have with your business, as well as the most consistent point of contact throughout clients’ dealings with your business. In fact, 61% of people stop doing business with brands that have poor customer service. In order to avoid falling into this group, a call centre manager practically has to be a virtuoso in his field.

3. July 2020

Do you know the difference between inbound and outbound call centers?

Customer service is constantly changing. And there is a need for it, since 54 % of all consumers from all over the globe claim that they have higher expectations from customer support year by year. Both inbound and outbound call centers offer great opportunities to build positive relationships with customers.

9. June 2020

Contact center vs call center: The ultimate comparison

The terms ‘contact center’ and ‘call center’ are often used interchangeably - but the truth is, these terms don’t actually mean the same. There are some differences between them, which we’re about to cover in this blog post. Here’s your ultimate comparison of call center vs contact center.

14. January 2020

Phone etiquette for customer support teams

Nowadays, the customer-centric approach has become a standard among companies. Increased customers’ expectations and business competition led to the need to provide outstanding customer service, making excellent communication skills one of the strongest assets of customer-facing agents.