Language is such a vivid construct, which it’s evolving almost every day. New words enter into our daily conversations imperceptibly and enable us to describe our reality more precisely.
Read moreGiven their popularity, starting a virtual call center can’t be that difficult. Or can it? Here’s how to start your virtual call center from scratch.
Powerful call center software features are exactly what distinguishes virtual call centers from traditional business phone systems and landlines. But, with so many features to leverage, it’s easy to get lost in all the available options. Here’s what call center software features you should look for in particular.
A call centre can both be your business card and a guarantee of your client’s loyalty. Actually, 61% of people tend to stop doing business with brands that have poor customer service. Not to fall to this group, the call centre manager has to be a virtuoso in his field.
In most cases, the customer interacts with a brand more than just once. According to a 2018 Kitewheel report, the number of customer interactions per year is growing rapidly – from 400 million in 2014 to a whopping 3 billion in 2017! A good start is not enough anymore. Your customers are very likely to get in touch at different stages of their journey. With 2020 just around the corner, how can you tackle this?
The terms ‘contact center’ and ‘call center’ are often used interchangeably - but the truth is, these terms don’t actually mean the same. There are some differences between them, which we’re about to cover in this blog post. Here’s your ultimate comparison of call center vs contact center.
If you work for a business with busy customer support, you probably know what the abbreviation IVR stands for. In a nutshell, Interactive Voice Response is a system which routes your customers to the most appropriate department or agent.
Nowadays, the customer-centric approach has become a standard among companies. Increased customers’ expectations and business competition led to the need to provide outstanding customer service, making excellent communication skills one of the strongest assets of customer-facing agents.
Tired of ineffective cold calling? Read more to see how to convert calls into meetings! We’re listing our best cold calling tips you can implement right away.
You may think that the only duty of a call center is to answer calls. Nothing could be further from the truth! With the right software, call centers are able to do much more than that. Here’s how to choose one for yourself.
