Intercom is already one of the most powerful and popular tools when it comes to customer support. But when connected with a call center or a calling app, its capabilities can grow even more. Which one out of the long list of available Intercom phone integrations to pick? Read our list of the 6 best intercom integrations to find out!
Read morePipedrive offers an incredible number of available integrations. But which ones to choose when it comes to Phone Integrations, Dialers & Calling Apps? Here’s our list of the 6 most useful Pipedrive phone integrations, dialers, and calling apps!
Spam calls are the plague of all businesses, especially call centers. Why should you think about blacklisting those, and how can you do that easily?
Language is such a vivid construct, which it’s evolving almost every day. New words enter into our daily conversations imperceptibly and enable us to describe our reality more precisely.
Given their popularity, starting a virtual call center can’t be that difficult. Or can it? Here’s how to start your virtual call center from scratch.
Powerful call center software features are exactly what distinguishes virtual call centers from traditional business phone systems and landlines. But, with so many features to leverage, it’s easy to get lost in all the available options. Here’s what call center software features you should look for in particular.
A call center is often the first point of contact clients have with your business, as well as the most consistent point of contact throughout clients’ dealings with your business. In fact, 61% of people stop doing business with brands that have poor customer service. In order to avoid falling into this group, a call centre manager practically has to be a virtuoso in his field.
Customer service is constantly changing. And there is a need for it, since 54 % of all consumers from all over the globe claim that they have higher expectations from customer support year by year. Both inbound and outbound call centers offer great opportunities to build positive relationships with customers.
The terms ‘contact center’ and ‘call center’ are often used interchangeably - but the truth is, these terms don’t actually mean the same. There are some differences between them, which we’re about to cover in this blog post. Here’s your ultimate comparison of call center vs contact center.
If you work for a business with busy customer support, you probably know what the abbreviation IVR stands for. In a nutshell, Interactive Voice Response is a system which routes your customers to the most appropriate department or agent.
