Blog / Call centre

24. June 2020

Complete Call Center Software Buyer's Guide

Are you considering switching to another call center software provider? Or maybe you’re just getting started, and implementing a cloud call center technology is still on your to-do list? In both cases, making sure you pick the right tools can make a significant impact on the day-to-day performance of your call center.

13. November 2019

7 tips to create a five-star call center

You might find it surprising, but the global call center market is growing steadily - along with the need for businesses to deliver customer-focused services. In such circumstances, you should definitely be wondering how to offer stellar customer support, especially if you already own a contact center yourself. Without further ado: here’s how to create a five-star call center in 7 easy steps.

28. June 2019

The future of work: Improving the employee experience

Workplace changes are accelerating, which should be a good enough reason to get your business ready for the future. With the right tools, you can make sure your team won’t be affected by the most recent trends - but will embrace them instead. Here’s how you can improve the employee experience once and for all.

27. June 2019

Factors influencing service quality in a call center

Call centers can be infamous for the quality of services they provide. To evaluate it, you need to take into consideration quite a few factors - and your client’s overall satisfaction ain’t the only one. 

29. May 2019

The 7 Most Misunderstood Facts About Call Center

Everyone has probably received many calls from various call centers throughout their life. When you think of a call center you most likely imagine someone sitting by phone and calling hundreds of people with proposals, every single day. Calls to the call center are often avoided since it doesn’t have the best reputation and involves dealing with issues that take some attention to solve.