Blog / Call centre

28. June 2019

The future of work: Improving the employee experience

Workplace changes are accelerating, which should be a good enough reason to get your business ready for the future. With the right tools, you can make sure your team won’t be affected by the most recent trends - but will embrace them instead. Here’s how you can improve the employee experience once and for all.

27. June 2019

Factors influencing service quality in a call center

Call centers can be infamous for the quality of services they provide. To evaluate it, you need to take into consideration quite a few factors - and your client’s overall satisfaction ain’t the only one. 

29. May 2019

The 7 Most Misunderstood Facts About Call Center

Everyone has probably received many calls from various call centers throughout their life. When you think of a call center you most likely imagine someone sitting by phone and calling hundreds of people with proposals, every single day. Calls to the call center are often avoided since it doesn’t have the best reputation and involves dealing with issues that take some attention to solve.

27. March 2019

7 tips to increase sales in your inbound call center

Do you work in an inbound call center and specialize in selling products? No matter whether you sell food supplements, life insurance, kitchen tools, internet services or healthcare packages – in this blog post, you will discover a few tips that will help you boost sales.

agents customer support call center sales calling phone system for crm sales cloudtalk cloud-based contact center customer experience crm data integrations cloud features metrics productivity business phone system voip call centre cloud-based contact ceter monitoring ip telephony integration zapier e-commerce call connection with customers e-commerce effective meetings 1-on-1 meeting gdpr