7. January 2020
How to make sure your cold calls get you appointments?
Tired of ineffective cold calling? Read more to see how to convert calls into meetings! We’re listing our best cold calling tips you can implement right away.
4. February 2020
Contact centers in numbers: Trends & statistics that shape the future
The ever-changing landscape of customers expectations drives a continuous struggle of businesses. Essentially, contact centers should be both customer-centric and employee-friendly to satisfy clients and enable agents to work productively. As we entered a new decade, it is the right time to take a look at the most interesting statistics and learn from them to create outstanding contact centers. Here they are.
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