Blog / Cloud-based contact center

4. February 2020

Contact centers in numbers: Trends & statistics that shape the future

The ever-changing landscape of customers expectations drives a continuous struggle of businesses. Essentially, contact centers should be both customer-centric and employee-friendly to satisfy clients and enable agents to work productively. As we entered a new decade, it is the right time to take a look at the most interesting statistics and learn from them to create outstanding contact centers. Here they are.

20. November 2019

How to choose a good call center software for your business

You may think that the only duty of a call center is to answer calls. Nothing could be further from the truth! With the right software, call centers are able to do much more than that. Here’s how to choose one for yourself.