You might find it surprising, but the global call center market is growing steadily - along with the need for businesses to deliver customer-focused services. In such circumstances, you should definitely be wondering how to offer stellar customer support, especially if you already own a contact center yourself. Without further ado: here’s how to create a five-star call center in 7 easy steps.
Read moreCall centers tend to hire new agents constantly. Since an aspiring salesperson doesn’t need any specific qualifications to land the job, it might be difficult to find top talents at the beginning of their journey.
Digital transformation happens across various industries, and there is no reason why it shouldn’t affect contact centers by, among other ways, moving them to the cloud. Read how it facilitates flexibility, location independence, operational cost, security, and other vital factors.
