Blog / Connection with customers

18. May 2020

5 call center metrics for successful benchmarking

To provide customers with unrivalled customer support, you first need to know your call center performance metrics, compare them with average results of your competitors, and strive to improve these metrics. Here’s why call center metrics and their benchmarks are crucial for your business.

28. May 2019

How to nail your after-hours voicemail greetings

Let’s face it - voicemail greetings can make a big difference for your business. They are the very first thing your customers hear when they call you, which means that you often get only one chance to impress the callers (or at least not to annoy them if they are contacting you frequently). Here’s how you can nail your after-hours voicemail greetings.

21. May 2019

8 Myths About Call Centers: Debunked

Contact centers help numerous companies around the world to grow and succeed by providing excellent customer support. At the same time, they're victims of many well-established myths based on outdated assumptions. We've gathered 8 most common myths about call centers and debunked them one by one.

9. February 2019

How to Treat Customers Professionally?

No customer likes being taken for granted. This is especially true in today’s extremely competitive world where it’s not difficult to lose a customer. That’s why you should always offer your customers something extra – and this includes professional and personalized approach. How to achieve that? Keep reading.

7. February 2019

How to Improve Customer Support?

Many global business experts say that a good relationship with a customer is based on a single thing: customer support. It is therefore surprising that this particular area is often overlooked. Although there are other important elements that make a business successful, customer support is a hidden treasure.

4. February 2019

How to Improve the Sales

The sales team's performance has a profound impact on profits and makes your team a success. Although in today's world, you need to have sharp elbows and do more than your competition, it’s not impossible! Look at a few ways to strengthen your sales team and increase your sales performance.

26. January 2019

7 Excellent Call Center Customer Service Tips

There are several factors that are decisive for customer satisfaction, e.g. price and availability of goods or services, speed of delivery, e-shop layout, complaints procedure or the attitude of call center agents. If you are a call center agent and your client is still unsatisfied or even angry after the call, it’s partially your fault. In this post, you will read about tips that will help you avoid customer dissatisfaction :)