Blog / Connection with customers

3. July 2020

Do you know the difference between inbound and outbound call centers?

Customer service is constantly changing. And there is a need for it, since 54 % of all consumers from all over the globe claim that they have higher expectations from customer support year by year. Both inbound and outbound call centers offer great opportunities to build positive relationships with customers.

18. May 2020

5 call center metrics for successful benchmarking

To provide customers with unrivalled customer support, you first need to know your call center performance metrics, compare them with average results of your competitors, and strive to improve these metrics. Here’s why call center metrics and their benchmarks are crucial for your business.

28. May 2019

How to nail your after-hours voicemail greetings

Let’s face it: voicemail greetings can make a big difference for your business. They are the very first thing your customers hear when they call you, which means that you often get only one chance to make a good impression (or at least not to annoy them if they are contacting you frequently). Here’s how you can nail your after-hours voicemail greetings.

21. May 2019

8 Myths About Call Centers: Debunked

Contact centers help numerous companies around the world to grow and succeed by providing excellent customer support. At the same time, they're victims of many well-established myths based on outdated assumptions. We've gathered 8 most common myths about call centers and debunked them one by one.

9. February 2019

How to Treat Customers Professionally?

No customer likes being taken for granted. This is especially true in today’s extremely competitive world where it’s not difficult to lose a customer. That’s why you should always offer your customers something extra – and this includes professional and personalized approach. How to achieve that? Keep reading.

26. January 2019

7 Excellent Call Center Customer Service Tips

There are several factors that are decisive for customer satisfaction, e.g. price and availability of goods or services, speed of delivery, e-shop layout, complaints procedure or the attitude of call center agents. If you are a call center agent and your client is still unsatisfied or even angry after the call, it’s partially your fault. In this post, you will read about tips that will help you avoid customer dissatisfaction :)

19. November 2018

How to improve customer experience (CX)

Whatever business you owe, it's the customer who holds true power. In digital times, when consumers have countless choices on a tip of their finger, customer experience is more important than ever. An exceptional CX service helps your business grow.