Blog / Contact center

10. September 2020

A to Z of call center terminology

Language is such a vivid construct, which it’s evolving almost every day. New words enter into our daily conversations imperceptibly and enable us to describe our reality more precisely.

9. June 2020

Contact center vs call center: The ultimate comparison

The terms ‘contact center’ and ‘call center’ are often used interchangeably - but the truth is, these terms don’t actually mean the same. There are some differences between them, which we’re about to cover in this blog post. Here’s your ultimate comparison of call center vs contact center.