Blog / CUSTOMER EXPERIENCE

6. March 2019

6 Practices to Boost E-commerce Customer Satisfaction

Ensuring a high level of online customer satisfaction is extremely important for long-term business success. Major e-commerce companies have been spending lots of time, money and energy to make sure that clients are happy about their products and services.

27. February 2019

5 trends for 2019 to help you improve your call center

Imagine a call center of the past: a dark room with dim artificial light in an office building with a team of agents jammed in a small room with nothing but basic customer details and an old software. And now imagine a call center of the future. What do you see?

9. February 2019

How to Treat Customers Professionally?

No customer likes being taken for granted. This is especially true in today’s extremely competitive world where it’s not difficult to lose a customer. That’s why you should always offer your customers something extra – and this includes professional and personalized approach. How to achieve that? Keep reading.

7. February 2019

How to Improve Customer Support?

Many global business experts say that a good relationship with a customer is based on a single thing: customer support. It is therefore surprising that this particular area is often overlooked. Although there are other important elements that make a business successful, customer support is a hidden treasure.

22. January 2019

Benefits of E-commerce to customer

A revolution in the way we do business and shopping! We are talking about e-commerce, which is becoming a necessity for many companies in today's modern world. Although customers love it and it has its benefits, it also has its negatives!