In most cases, the customer interacts with a brand more than just once. According to a 2018 Kitewheel report, the number of customer interactions per year is growing rapidly – from 400 million in 2014 to a whopping 3 billion in 2017! A good start is not enough anymore. Your customers are very likely to get in touch at different stages of their journey. With 2020 just around the corner, how can you tackle this?
Read moreCustomer support is among the top instruments to improve the customer experience. Indeed, for 96% of consumers, customer service is essential for brand loyalty. So, when appropriately managed and done right, it influences conversion rates by far.
In this guide, you’ll learn more about what Interactive Voice Response (IVR) is, how and when it can be used, and how your business can benefit from it. Let’s get started.
Here’s a fact: No matter how great your product is, it’s of no use if your target consumers are clueless about the mere existence of your brand. This is exactly where ‘branding’ steps in and helps you make a lasting impression.
Customer support is one of the crucial factors when it comes to choosing an online store. Find out how to meet your customers' expectations.
Equip your customer support team with the best helpdesk system and unlock its full potential in 2020.
As 2019 is coming to an end, it’s the perfect time for its evaluation - and coming up with a new customer service strategy on top of that. If that’s on your to-do list for the New Year as well, here’s how to draw conclusions from your previous efforts and get your customer support ready for 2020 (and years to come).
