Blog / CUSTOMER EXPERIENCE

29. April 2020

10 tips to making your customer support calls friendlier

Customer support is among the top instruments to improve the customer experience. Indeed, for 96% of consumers, customer service is essential for brand loyalty. So, when appropriately managed and done right, it influences conversion rates by far.

8. April 2020

5 Ways to Turn Customers Into Your Biggest Advocates

Here’s a fact: No matter how great your product is, it’s of no use if your target consumers are clueless about the mere existence of your brand. This is exactly where ‘branding’ steps in and helps you make a lasting impression.

1. April 2020

7 ways to improve e-commerce support

Customer support is one of the crucial factors when it comes to choosing an online store. Find out how to meet your customers' expectations.

20. December 2019

How to get your customer support ready for 2020 (and beyond)

As 2019 is coming to an end, it’s the perfect time for its evaluation - and coming up with a new customer service strategy on top of that. If that’s on your to-do list for the New Year as well, here’s how to draw conclusions from your previous efforts and get your customer support ready for 2020 (and years to come).

27. August 2019

The best tools for sales & customer support teams

If you are wondering how to get new clients and provide the best service for customers you already have, we might have a real gem for you. Do not waste time on research. Check out the recommended tools for sales and customer support teams!

13. August 2019

How To Connect Emails and Calls for a Better Customer Service Experience

As today’s digital consumers have become more demanding and expect a smooth omnichannel experience from brands they are engaged with, businesses need to adapt to keep pace with the ever changing customer needs. See how integrating CloudTalk with LiveAgent’s ticketing system can help you improve communication with customers, level up your customer support and deliver that seamless service experience your customers are craving.