Blog / Customer support

14. January 2020

Phone etiquette for customer support teams

Nowadays, the customer-centric approach has become a standard among companies. Increased customers’ expectations and business competition led to the need to provide outstanding customer service, making excellent communication skills one of the strongest assets of customer-facing agents.

20. December 2019

How to get your customer support ready for 2020 (and beyond)

As 2019 is coming to an end, it’s the perfect time for its evaluation - and coming up with a new customer service strategy on top of that. If that’s on your to-do list for the New Year as well, here’s how to draw conclusions from your previous efforts and get your customer support ready for 2020 (and years to come).

18. October 2019

The best resources for sales & customer support agents

As a good sales & customer support agent, you should know the importance of constant development by now. There’s no better way to improve your skills than staying up to date with the latest resources on sales and customer service. If you’re looking for some inspiration, we’ve got you covered: Here are the best resources for sales & customer support professionals.

27. August 2019

The best tools for sales & customer support teams

If you are wondering how to get new clients and provide the best service for customers you already have, we might have a real gem for you. Do not waste time on research. Check out the recommended tools for sales and customer support teams!

13. August 2019

How To Connect Emails and Calls for a Better Customer Service Experience

As today’s digital consumers have become more demanding and expect a smooth omnichannel experience from brands they are engaged with, businesses need to adapt to keep pace with the ever changing customer needs. See how integrating CloudTalk with LiveAgent’s ticketing system can help you improve communication with customers, level up your customer support and deliver that seamless service experience your customers are craving.