Blog / Customer support

13. August 2019

How To Connect Emails and Calls for a Better Customer Service Experience

As today’s digital consumers have become more demanding and expect a smooth omnichannel experience from brands they are engaged with, businesses need to adapt to keep pace with the ever changing customer needs. See how integrating CloudTalk with LiveAgent’s ticketing system can help you improve communication with customers, level up your customer support and deliver that seamless service experience your customers are craving.

2. August 2019

7 Reasons Why Use Contact Center Software in the Cloud

Digital transformation happens across various industries, and there is no reason why it shouldn’t affect contact centers by, among other ways, moving them to the cloud. Read how it facilitates flexibility, location independence, operational cost, security, and other vital factors.

23. July 2019

What is a Cloud Phone System

While running a business, you might want to use a tool which can support your business phone system, customer support, call center, and sales team. All of these can easily be boosted by the usage of a cloud-based solution.

16. July 2019

5 Reasons To Switch To Cloud Phone System

Are you tired of boring and old-fashioned call centre software? Do you believe that your sales or customer support team could be more efficient and maintaining your phone solution doesn’t have to be a hassle?

8. July 2019

Call center statistics that count

Meeting customer expectations can be a challenge in today’s competitive business world. With an understanding that every client is different and should be treated individually, you should also take a closer look on metrics that overall can help you improve your customer service and therefore, increase your company’s revenue.

24. June 2019

How important is customer service in e-commerce?

With the constant focus on acquiring new customers, customer service is often an overlooked area of e-commerce. Such an approach, however, can eventually lose you money. See how important customer service in e-commerce is, and make sure you take appropriate measures to offer outstanding support to your customers.

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