Contact centers help numerous companies around the world to grow and succeed by providing excellent customer support. At the same time, they're victims of many well-established myths based on outdated assumptions. We've gathered 8 most common myths about call centers and debunked them one by one.
Read moreWith the customer expectations constantly rising, it’s only a matter of time before you have to take measures to improve the performance of your customer support team. Luckily, there are certain things you can easily change today. Learn how you can take customer support to the next level right now.
Let’s start with a little math: if you want to quantify how good you are at keeping your existing clients, you can use a simple formula to calculate the so-called customer retention rate:
Ensuring a high level of online customer satisfaction is extremely important for long-term business success. Major e-commerce companies have been spending lots of time, money and energy to make sure that clients are happy about their products and services.
Imagine a call center of the past: a dark room with dim artificial light in an office building with a team of agents jammed in a small room with nothing but basic customer details and an old software. And now imagine a call center of the future. What do you see?
No customer likes being taken for granted. This is especially true in today’s extremely competitive world where it’s not difficult to lose a customer. That’s why you should always offer your customers something extra – and this includes professional and personalized approach. How to achieve that? Keep reading.
Many global business experts say that a good relationship with a customer is based on a single thing: customer support. It is therefore surprising that this particular area is often overlooked. Although there are other important elements that make a business successful, customer support is a hidden treasure.
