Want to ensure your customer support runs like a well-oiled machine? Monitoring customer support in your company is one way to help do so. Read on to find out how.
Read moreDuring busy periods of time such as Black Friday or Christmas season strong support team may appear very precious. Do you want to get to know how to build such a team?
As you know, dealing with unhappy or angry customers is a reality of any contact center employee, no matter what the company's sector and size.
Think that in those digital times, phone calls should belong obsolete? Here are seven reasons why a phone call number is a must for your business.
Spam calls are the plague of all businesses, especially call centers. Why should you think about blacklisting those, and how can you do that easily?
In most cases, the customer interacts with a brand more than just once. According to a 2018 Kitewheel report, the number of customer interactions per year is growing rapidly – from 400 million in 2014 to a whopping 3 billion in 2017! A good start is not enough anymore. Your customers are very likely to get in touch at different stages of their journey. With 2020 just around the corner, how can you tackle this?
Customer support is among the top instruments to improve the customer experience. Indeed, for 96% of consumers, customer service is essential for brand loyalty. So, when appropriately managed and done right, it influences conversion rates by far.
In this guide, you’ll learn more about what Interactive Voice Response (IVR) is, how and when it can be used, and how your business can benefit from it. Let’s get started.
Customer support is one of the crucial factors when it comes to choosing an online store. Find out how to meet your customers' expectations.
There has never been a better time to switch to a cloud phone solution. With the Covid-19 outbreak, businesses are switching to remote work and migrating to cloud solutions in masses.
