In most cases, the customer interacts with a brand more than just once. According to a 2018 Kitewheel report, the number of customer interactions per year is growing rapidly – from 400 million in 2014 to a whopping 3 billion in 2017! A good start is not enough anymore. Your customers are very likely to get in touch at different stages of their journey. With 2020 just around the corner, how can you tackle this?
Read moreCustomer support is among the top instruments to improve the customer experience. Indeed, for 96% of consumers, customer service is essential for brand loyalty. So, when appropriately managed and done right, it influences conversion rates by far.
In this guide, you’ll learn more about what Interactive Voice Response (IVR) is, how and when it can be used, and how your business can benefit from it. Let’s get started.
Customer support is one of the crucial factors when it comes to choosing an online store. Find out how to meet your customers' expectations.
There has never been a better time to switch to a cloud phone solution. With the Covid-19 outbreak, businesses are switching to remote work and migrating to cloud solutions in masses.
If you work for a business with busy customer support, you probably know what the abbreviation IVR stands for. In a nutshell, Interactive Voice Response is a system which routes your customers to the most appropriate department or agent.
The ever-changing landscape of customers expectations drives a continuous struggle of businesses. Essentially, contact centers should be both customer-centric and employee-friendly to satisfy clients and enable agents to work productively. As we entered a new decade, it is the right time to take a look at the most interesting statistics and learn from them to create outstanding contact centers. Here they are.
Equip your customer support team with the best helpdesk system and unlock its full potential in 2020.
Nowadays, the customer-centric approach has become a standard among companies. Increased customers’ expectations and business competition led to the need to provide outstanding customer service, making excellent communication skills one of the strongest assets of customer-facing agents.
As 2019 is coming to an end, it’s the perfect time for its evaluation - and coming up with a new customer service strategy on top of that. If that’s on your to-do list for the New Year as well, here’s how to draw conclusions from your previous efforts and get your customer support ready for 2020 (and years to come).
