Blog / Customer support

29. April 2020

10 tips to making your customer support calls friendlier

Customer support is among the top instruments to improve the customer experience. Indeed, for 96% of consumers, customer service is essential for brand loyalty. So, when appropriately managed and done right, it influences conversion rates by far.

1. April 2020

7 ways to improve e-commerce support

Customer support is one of the crucial factors when it comes to choosing an online store. Find out how to meet your customers' expectations.

16. March 2020

5 practical steps to create a great IVR

If you work for a business with busy customer support, you probably know what the abbreviation IVR stands for. In a nutshell, Interactive Voice Response is a system which routes your customers to the most appropriate department or agent.

4. February 2020

Contact centers in numbers: Trends & statistics that shape the future

The ever-changing landscape of customers expectations drives a continuous struggle of businesses. Essentially, contact centers should be both customer-centric and employee-friendly to satisfy clients and enable agents to work productively. As we entered a new decade, it is the right time to take a look at the most interesting statistics and learn from them to create outstanding contact centers. Here they are.