Blog / Data

8. July 2019

Call center statistics that count

Meeting customer expectations can be a challenge in today’s competitive business world. With an understanding that every client is different and should be treated individually, you should also take a closer look on metrics that overall can help you improve your customer service and therefore, increase your company’s revenue.

8. March 2019

3 Types of CRM systems

No matter what you are selling, customer relationship management (CRM) is an essential part of success. CRM systems are a useful tool not just for large companies. If you are not sure which one to choose, check out our brief summary.

10. July 2018

CloudTalk and GDPR: How to get ready?

In the previous blog post, we covered the basics of GDPR and its impact on anyone dealing with personal data. Now we will tell you what measures CloudTalk has taken to safeguard your data and what features we have created to make it easier for you to become GDPR compliant.

5. July 2018

GDPR: What you should know about the new Data Protection Act

What makes e-commerce business great is that it is much easier to expand (even outside the borders of your home country) than ever before. In addition, you can collect and use customer data, which is a major advantage that traditional brick-and-mortar shops don’t have.