Blog / E-COMMERCE

1. April 2020

7 ways to improve e-commerce support

Customer support is one of the crucial factors when it comes to choosing an online store. Find out how to meet your customers' expectations.

21. May 2019

8 Myths About Call Centers: Debunked

Contact centers help numerous companies around the world to grow and succeed by providing excellent customer support. At the same time, they're victims of many well-established myths based on outdated assumptions. We've gathered 8 most common myths about call centers and debunked them one by one.

15. May 2019

What Do E-commerce Customers Really Want? Part 1

There’s no doubt that online shopping is quick and convenient. Why should you spend two hours in a traditional shop looking for an electric kettle, comparing technical parameters and waiting in line for checkout when you can do everything from the comfort of your home?

2. April 2019

6 customer retention strategies

Let’s start with a little math: if you want to quantify how good you are at keeping your existing clients, you can use a simple formula to calculate the so-called customer retention rate:

22. January 2019

Benefits of E-commerce For Customers and Businesses

E-commerce has been around for a long time. It started with Phil Brandenberger, a man who purchased the first online product - “Ten Summoner's Tale” studio album from Sting in 1994. Twenty seven years later, in 2021, online commerce took over the market. It is estimated that e-retail sales worldwide will soon grow up to 4,8 trillion dollars. E-commerce is progressing so significantly that it may soon be serving 2.14 billion people.

4. October 2018

Christmas is coming! Is your e-shop ready?

Online shopping has seen a significant boom in recent years. It is easy and comfortable. Therefore, e-shops have been stepping up their game and offering better prices, free shipping or excellent customer service. The situation gets even more rough before Christmas.

10. August 2018

What are the demands in the era of the customer?

Companies realize that customers are the ones calling the shots. They are smarter, better informed and know they have more options to choose from. They expect excellent customer experience whenever they interact with a company.