Contact centers help numerous companies around the world to grow and succeed by providing excellent customer support. At the same time, they're victims of many well-established myths based on outdated assumptions. We've gathered 8 most common myths about call centers and debunked them one by one.
Read moreThere’s no doubt that online shopping is quick and convenient. Why should you spend two hours in a traditional shop looking for an electric kettle, comparing technical parameters and waiting in line for checkout when you can do everything from the comfort of your home?
Let’s start with a little math: if you want to quantify how good you are at keeping your existing clients, you can use a simple formula to calculate the so-called customer retention rate:
The sales team's performance has a profound impact on profits and makes your team a success. Although in today's world, you need to have sharp elbows and do more than your competition, it’s not impossible! Look at a few ways to strengthen your sales team and increase your sales performance.
A revolution in the way we do business and shopping! We are talking about e-commerce, which is becoming a necessity for many companies in today's modern world. Although customers love it and it has its benefits, it also has its negatives!
Not all satisfied customers are necessarily loyal. Learn how to build customer loyalty and keep your e-commerce revenue flowing.
Online shopping has seen a significant boom in recent years. It is easy and comfortable. Therefore, e-shops have been stepping up their game and offering better prices, free shipping or excellent customer service. The situation gets even more rough before Christmas.
